"Telecommunications, Broadcasting, and Information: Law, Policy, and Regulation is a collection of readings designed to accompany an upper-level undergraduate course that introduces students to the challenges confronting regulators, practitioners, stakeholders, and the public as a result of the convergence of information technologies and their towering impact on democracy and on quality of life. The approach adopted in this anthology introduces students to basic concepts of economics, law, competition, and regulatory governance, and to the fundamentals of communications and antitrust policymaking, in order to set the foundation for class discussions on issues pertaining to what have been distinct industries telecommunications and broadcasting as they become one the information industry. The issues covered in this collection range from indecency regulation and political speech to interconnection oversight and network neutrality; from media ownership and the role of public and educational broadcasting to the technological underpinnings of the American regulatory system and the quest for universal service. Short introductions accompanying each of the readings set them in the context of the field of knowledge needed to fully comprehend the framework in which they are embedded.
Amit M. Schejter (Ph.D., Rutgers) is associate professor of communications and co-director of the Institute for Information Policy at the College of Communications of Penn State University. His books, law reviews, and academic studies on communications policy have been published and presented worldwide in four languages. Sangyong Han (M.A., Indiana University) is a doctoral candidate and research fellow at the Institute for Information Policy at the College of Communications at Penn State University. Previously, he has held managerial and marketing positions in the Korean telecommunications industry."

The New News

Reports of the death of the news media are highly premature, though you wouldn't know it from the media's own headlines. Ken Doctor goes far beyond those headlines, taking an authoritative look at the fast-emerging future.

The Twelve Laws of Newsonomics reveal the kinds of news that readers will get and that journalists (and citizens) will produce as we enter the first truly digital news decade.

A new Digital Dozen, global powerhouses from "The New York Times, " News Corp, and CNN to NBC, the BBC, and NPR will dominate news across the globe, Locally, a colorful assortment of emerging news players, from Boston to San Diego, are rewriting the rules of city reporting,

"Newsonomics" provides a new sense of the news we'll get on paper, on screen, on the phone, by blog, by podcast, and via Facebook and Twitter. It also offers a new way to understand the why and how of the changes, and where the Googles, Yahoos and Microsofts fit in. "Newsonomics" pays special attention to media and journalism students in a chapter on the back-to-the-future skills they'll need, while marketing professionals get their own view of what the changes mean to them.

Scholarly Essay from the year 2010 in the subject Communications - Journalism, Journalism Professions, printed single-sided, grade: keine, -, language: English, abstract: Bernadette Maria Kaufmann TEL as a tool for eInclusion and Media Abstract In this contribution I try to show off the importance of eInclusion out of two perspectives - the first perspective is taking a look at school: Students from all social backgrounds must have the possibility of developing at least good competencies in ICT and the use of online-learning tools. Apart from that it's important that the development of good media-competencies becomes part of the curriculum in schools. Schools should feel obliged to help students develop media-competencies as well as develop knowledge in maths, ethics or biology I start with the example of a student's learning situation in a private school, then in contrast going on with illuminating most students' situation in public schools. Both scenes are taken from Austria and seem comparable to the experience realm of most European students aged 6 to 18 years. Then I consider a constructivist view of learning as an adequate pedagogic strategy for "new schools" that aim at helping students develop good competence in ICT and media perception. Media have come to play an immanent role in our society. We cannot ignore that students should learn how to make good use of media (online media as well as so-called traditional media like e.g. TV ) and become able to recognise chances and risks. The second perspective is dealing with the inclusion of poverty as a topic. The poor shall not remain "invisible" - as well as students from all social backgrounds should have the chance to get a good education, poverty should be a topic that's presented in media in an authentic way.

Computer processing and internet communication has changed the way we learn, work, play and associate with each other. In the case of China, the introduction of the computer and mass availability of the internet has boosted economic growth, sped up social progress, transformed the political landscape and changed the lifestyle of the Chinese people in profound ways. This book discusses the influence that advances in computers and increased use and dependence on the internet has had on China, with a particular focus on cyberspace governance to students, economic theorists, empirical social scientists, policy makers and the informed general reader.

Media Relations Handbook for Government, Associations, Nonprofits, and Elected Officials, 2e, by Bradford Fitch, Editor: Jack Holt. The Media Relations Handbook is called "the big blue book" on Capitol Hill.

Human communication is a constant, continuous, and dynamic phenomenon. You cannot not-communicate nor can you un-communicate. For an individual entity, there is only ONE communication. Not multiple, not varieties, only one. That one communication is the culmination of all that has been communicated by the entity until the "now" in time. You cannot go back and un-communicate something. You can only begin from the "now" to create the intended outcome. That outcome is always a negotiation with the receiver/audience/community to cultivate an agreed understanding.

For a communication professional, understanding this fact is essential. No matter where you work, someone has been communicating something before you began. You cannot un-communicate it. You cannot create a new beginning; but you can begin now to create a new outcome. Research continues into the changes in communication wrought by the Internet and public expectations that are experiencing mercurial change.

As best practices are now being developed, the Media Relations Handbook 2e can give you guidance and ideas that will spark your innovation.

Table of Contents

Introduction
Foreword
Ch. 1 First Steps
Ch. 2 Tools of the Craft
Ch. 3 Developing a Message and Communication Plan
Ch. 4 Interacting with Reporters
Ch. 5 Overview of the Media: Print, Radio, TV, and the Internet
Ch. 6 Online Communication
Ch. 7 Dealing With the Principal
Ch. 8 Interview Preparation
Ch. 9 Internal Issues: Experts, Policy, Numbers, Leaks, Lawyers, and Language
Ch. 10 How to Interact with Congressional Campaign Operations
Ch. 11 Communication in a Federal Agency
Ch. 12 Crisis Communication in Public Affairs
Ch. 13 Honest Spin: Ethics in Public Affairs
Appendices
Glossary
Epilogue
Index

For Complete Table of Contents, see MediaRelationsHandbook.com

ISO/IEC 20000 ist ein wichtiger internationaler Standard fur IT-Dienstleister. Die Implementierung und Zertifizierung dieser Norm verbessert Ihre Geschaftsprozesse und -praktiken und versichert Ihren Kunden, dass Ihr Unternehmen effizient, zuverlassig und vertrauenswurdig ist. Die Kunden werden zuruckkehren, weil sie aus Erfahrung wissen, dass Ihr Service unubertroffen ist. Potenzielle Kunden werden Lieferanten mit ISO/IEC 20000 Zertifizierung bevorzugen, die ihnen die Sicherheit gibt, die sie suchen. Dieses Buch wird Sie durch die Implementierung und Zertifizierung fuhren, so dass Sie Ihre Management-Prozesse optimieren und einen erstklassigen Kundenservice zu wettbewerbsfahigen Preisen bieten konnen. Von diesem up-to-date Schritt-fur-Schritt-Management Leitfaden profitieren alle, die eine Rolle bei der Implementierung und Zertifizierung haben. Geschrieben fur Unternehmen jeder Grosse, gibt er eine klare und detaillierte Aufschlusselung der Ausgabe 2011 der Norm und untersucht ihre Beziehung zu anderen Standards, wie z.B. ITIL(r) und COBIT. Er bietet eine betrachtliche Menge an praktischen Ratschlagen und Empfehlungen, wie Sie sich fur die Prufung und Implementierung vorzubereiten haben, so dass Ihre Reise zur Zertifizierung reibungslos ablauft. Michael Kunas ist ein ISO/IEC 20000 Lead-Auditor und ITSM-Consultant mit uber 15 Jahren Erfahrung in allen Bereichen der Informatik. Er verfugt uber langjahrige, weltweite Erfahrung als Berater, Dozent und Sprecher auf Konferenzen zum Thema ISO/IEC 20000 und den damit verbundenen Frameworks und Methoden. Er war Co-Autor eines Buches uber Mathcad Software und hat Artikel zum Thema IT-Service-Management, ITIL und ISO/IEC 20000 in spanischen Computerzeitungen, wie z.B. Data TI" und Computerworld," herausgegeben. Ein praktischer Leitfaden, der aus Ihrem Unternehmen ein Spitzenunternehmen" in Sachen Service-Qualitat mac

"Entrepreneurship and Technology outlines the process of starting a business by applying the advantages of the WEB 2.0 environment. Using up-to-date case studies and examples, this book advocates a clear-eyed, directive approach to starting and running a business. In doing so, it incorporates social networking and viral marketing approaches. This text focuses on illustrating the ways technology can enhance and improve the entrepreneurial process. This includes a discussion of the impact technology can have upon entrepreneurship, the qualities of an entrepreneur, and the best way to assess the business idea. Each of the book s ten chapters illuminates a specific aspect of the entrepreneurial process. The final chapter projects the impact of technology upon entrepreneurship in the future. Using this text as a guide, readers are given the tools to develop a complete and succinct technology-focused entrepreneurial business plan. The book can serve as the primary textbook in either Introductory Entrepreneurial Studies or New Technology Implementation courses. It can serve as a supplemental text to a traditional Management course by adding an entrepreneurial framework.

Dr. David L. Anderson currently serves as an associate professor of Economics and Business at Westmont College (Santa Barbara, California), where he teaches courses in Entrepreneurship and Technology, Management, Marketing, and Management Information Systems. Dr. Anderson received his law degree from the George Washington University in Washington, DC and is a member of the Ohio, District of Columbia, federal, and the US Supreme Court Bars. He earned his Master of Business Administration from the University of Michigan in Ann Arbor, Michigan. He received his Master of Science in Computer Science from Northwestern University in Evanston, Illinois. Professor Anderson earned his doctorate in educational administration with a focus upon administration, planning, and social policy from Harvard University in Cambridge, Massachusetts. He has worked extensively in business in strategic planning and technology. He has authored a textbook, casebook, and security guidebook, in addition to contributing to a number of professional journals.

What are the relationships between news media and public relations? What happens when a negative event seems to destroy many years of corporation's good reputation? Is credibility really a transferable value? Are public relation activities social and intangible issues? How to use media management and public relations to reverse a corporate and/or personal image tarnished by the media? What is the "mud machine" in political communication and how to contrast it? How to measure and evaluate communication quality? What is the AVE method? Many and apparently different questions, concerning several topics. But all framed in a fundamental question: Is it possible to assess communication? And how? This book tries to give some answers, presenting theoretical approaches, methodologies and case histories coming from public relations, media studies, political communication. An innovative approach to important but still poorly analysed issues in Communication Studies.

Next to the AP Style Guide, the "Media Relations Handbook" is arguably the most valuable reference available for any public affairs officer, press secretary or Beltway PR professional.

The "Media Relations Handbook" is required reading for Capitol Hill press secretaries, federal agency public affairs officers, political campaign spin doctors, nonprofit PR professionals, lobbyists or anyone involved in garnering media coverage. In this Handbook, Bradford Fitch explores theory and practice, discussing general principles and illustrating each point with real-life examples.

This book is for those who are seeking the most effective means to communicate on behalf of a government agency, a national association or nonprofit, or an elected official. It will help you channel your hot passion with the cool guidance that has been gleaned through others' experience.

The author professes no unique insight into media relations in public affairs. Rather, this book is an amalgamation of the collective wisdom of hundreds of public relations professionals in the worlds of government and politics. It is an overview of the ideas that have become the accepted rules of communications in Washington, presented in one volume.

" T]his book will be of value to students and professionals of political communications and public relations. Summing up: Recommended. Upper-division undergraduate through professional collections."
-- CHOICE

"Although targeted for new media relations staff or ones starting a new press office, even the most experienced public information officer can learn from this book."
-- Gene Rose, Director of Public Affairs, NCSL, in State Legislatures magazine

"Offers a wealth of practical advice on public relations that will be of benefit to governmental and non-governmental organizations alike."
-- Municipal World

A rich 'how-to' lesson for pros and for novices who must negotiate the competitive landscape of America's new media."
-- Ann Compton, White House Correspondent, ABC News

Summary Table of Contents
Introduction
Foreword
Ch. 1 First Steps
Ch. 2 Tools of the Craft
Ch. 3 Developing a Message and Communications Plan
Ch. 4 Interacting with Reporters
Ch. 5 Overview of the Media: Print, Radio, and TV
Ch. 6 Web-Based and Online Communications
Ch. 7 Dealing With the Principal
Ch. 8 Interview Preparation
Ch. 9 Internal Issues: Experts, Policy, Numbers, Leaks, Lawyers and Language
Ch. 10 How to Interact with Congressional Campaign Operations
Ch. 11 Communications in a Federal Agency
Ch. 12 Crisis Communications in Public Affairs
Ch. 13 Ethics in Public Affairs
Appendices
Glossary
Epilogue
Index

Complete Table of Contents online at www.MediaRelationsHandbook.com

Former newspaper executive publishes new book... Not Extinct Yet. In his memoir of 44 years in publishing, Rick Rae talks about the ups and downs of the newspaper business from his unique vantage point. In a career spanning almost twenty locations in the United States and Canada, Rick has worked for, or managed over fifty newspapers. In this book he shares some of his experiences, such as butting heads with unions, dealing with employees who embezzle, contacts with celebrities, law suits, advertising sales techniques, competitive market situations and many other details about this fascinating industry. He has worn several hats during his years in the business.... from ad sales, editor, production manager, circulation manager, publisher, vice president and president of publishing companies ranging in size from small local weeklies to suburban dailies in the 100,000-200,000 circulation range. He talks about buying his own company at age 68 and how he is growing his company as he enters his 73rd year. Produced in hard and soft cover as well as an electronic version, Not Extinct Yet is available through Bookstore.authorhouse.com, Amazon.com and Barnesandnoble.com ISBN number is 978146783507-7 for soft cover, 978146783508-4 hardcover and 978146783509-1 for the electronic version. For more information contact [email protected]

The Non-Profit Narrative is designed to help non-profits apply storytelling principles to their day-to-day operations and communications for maximum impact. Applying the idea that all organizations have great stories to tell, Dan Portnoy encourages non-profits to interpret fundraising and engagement through the perspective of storytelling. This proven process has helped non-profits raise millions of dollars, attract donors and make a profound impact for their cause.

If you want to stand out, want to connect with the media, want to be a media darling, want to be seen as an expert . . . if you want to be the first person that local or even national media calls for a sound bite on something your business represents, this is the book for you. It's not about bragging; it's about publicity. It's about making sure other people know who you are and what you do and how they may use what you have to offer. It's about leveraging tactics for everyone's benefit, including yours. It's about shared interests, because when promoting yourself, you help to promote others as well. It's about accessing all the things that are out there to help give you a voice for the masses. Beverly's great at teaching us these things; anyone can learn from her lessons and approach-and that's why you need this book.

David Ogilvy said of Scientific Advertising, "Nobody should be allowed to have anything to do with advertising until he has read this book seven times. It changed the course of my life." In Scientific Advertising Claude C. Hopkins outlines testing and measuring based advertising thereby reducing potential losses of unsuccessful campaigns and maximizing the effectiveness of profitable ones. Or, as Hopkins wrote, the advertiser is "playing on the safe side of a hundred to one shot." Claude C. Hopkins was one of the great advertising pioneers believing that advertising existed only to sell something and should be measurable and justify the results that it produced. Hopkins worked for various advertisers, including Bissell Carpet Sweeper Company, Swift & Company and Dr. Shoop's patent medicine company. Hopkins insisted copywriters researched their client products and produce reason-why copy. He also asserted that a good product was its own best salesperson and as such sampling was an excellent tactic to increase sales.

Implement Asset Management and reap the rewards! IT Asset Management (ITAM) is the set of business practices that join financial, contractual and inventory functions to support life cycle management for elements found in the business environment, namely software and hardware. Build your hardware asset listing first Software is one of the most critical elements of information and communications technologies and most organisations have huge investments in software, whether internally developed or external procured. However, with a major objective of IT Asset Management usually being software licence control, it is essential to first establish a comprehensive hardware asset listing, as software is always installed on a device. Therefore, without knowing the extent of your hardware assets, you cannot be fully aware of what software is installed where, which could cause under-licensing issues. Investment WILL deliver a return Rewards to be gained from effectively implementing Asset Management are many and worthwhile. Although investment in an Asset Management project may not deliver an instant return, as the project starts to mature, opportunities to make savings will become apparent. IT Asset Management: A Pocket Survival Guide is a quick reference style guide, addressing such serious issues with a fresh and pragmatic approach. Aimed at IT professionals who have been tasked with putting in place Asset Management disciplines, it first provides a commonsense introduction to the key processes outlined in the Information Technology Infrastructure Library (ITIL(R)), before proceeding to explain the various milestones of an Asset Management project. It will guide the reader through *building a hardware asset listing *managing software asset inventory effectively, so compliance with software licences is achieved *how to get senior management buy-in *how to define, enforce and control procedures to manage IT assets more effectively for maximum savings.

"Marketing with Web 2.0: Social Networking and Viral Marketing introduces social media marketing to advanced college and first year MBA students. The primary focus is to supplement and enhance the current marketing and technology curricula by applying standard marketing theory to the new online space. The text is positioned to build upon students familiarity with basic marketing approaches and their first-hand experience with social networking and viral marketing websites. By following the chapter outlines of standard texts in marketing, the book reinforces the instructor s commitment to these topic areas as reputable channels. The examples build upon student experiences by integrating student interest into the academic marketing framework. This text is directed toward individuals who want to incorporate new technologies into their marketing portfolio or are looking for new methods to reach the next generation audience. This material can also be applied in management courses exploring the impact of behavioral change and MIS courses focused upon implementing social networking technologies. "

Dr. David L. Anderson currently serves as an associate professor of Economics and Business at Westmont College (Santa Barbara, California), where he teaches courses in Entrepreneurship and Technology, Management, Marketing, and Management Information Systems. Dr. Anderson received his law degree from the George Washington University in Washington, DC and is a member of the Ohio, District of Columbia, federal, and the US Supreme Court Bars. He earned his Master of Business Administration from the University of Michigan in Ann Arbor, Michigan. He received his Master of Science in Computer Science from Northwestern University in Evanston, Illinois. Professor Anderson earned his doctorate in educational administration with a focus upon administration, planning, and social policy from Harvard University in Cambridge, Massachusetts. He has worked extensively in business in strategic planning and technology. He has authored a textbook, casebook, and security guidebook, in addition to contributing to a number of professional journals.

"This extraordinarily powerful book demonstrates how utterly we lack the shared supranational tools needed to fight cybercrime. Essential reading." --Roberto Saviano, author of "Gommorah"
The benefits of living in a digital, globalized society are enormous; so too are the dangers. The world has become a law enforcer's nightmare and every criminal's dream. We bank online; shop online; date, learn, work and live online. But have the institutions that keep us safe on the streets learned to protect us in the burgeoning digital world? Have we become complacent about our personal security--sharing our thoughts, beliefs and the details of our daily lives with anyone who might care to relieve us of them?
In this fascinating and compelling book, Misha Glenny, author of the international best seller "McMafia," explores the three fundamental threats facing us in the twenty-first century: cybercrime, cyberwarfare and cyberindustrial espionage. Governments and the private sector are losing billions of dollars each year fighting an ever-morphing, often invisible and often supersmart new breed of criminal: the hacker.
Glenny has traveled and trawled the world. By exploring the rise and fall of the criminal website DarkMarket he has uncovered the most vivid, alarming and illuminating stories. Whether JiLsi or Matrix, Iceman, Master Splynter or Lord Cyric; whether Detective Sergeant Chris Dawson in Scunthorpe, England, or Agent Keith Mularski in Pittsburgh, Pennsylvania, Glenny has tracked down and interviewed all the players--the criminals, the geeks, the police, the security experts and the victims--and he places everyone and everything in a rich brew of politics, economics and history.
The result is simply unputdownable. "DarkMarket" is authoritative and completely engrossing. It's a must-read for everyone who uses a computer: the essential crime book for our times.

"Telecom Management for Call Centers" offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbook was written primarily for the telecom manager; the techniques described here are practical and easily applicable, focusing on the issues the telecom manager faces in his or her daily operational work. The lessons learned by the professionals in this growing field are not often documented and shared. This guide provides documentation of this practical knowledge in a single volume, presented by telecom professionals Luiz Augusto de Carvalho and Olavo Alves Jr. It offers a general view of how telecom infrastructures in large call-centers should be planned, priced, negotiated and managed. It examines call-center operations and provides guidelines for cost management; traffic management; call-center infrastructure; transport networks; GSM gateways deployment; billing systems and auditing; dialer deployment. Carvalho and Alves also explore how to do the necessary calculations, prepare and use traffic matrixes, and map and analyze call-center traffic, including relevant case studies for all issues. Put your call center on the path to success using the advice and methods offered in "Telecom Management for Call Centers."

No existe un Steve Jobs, sino que debemos hablar de cuatro Jobs (el joven indeciso que no sabe que hacer con su vida, el fundador de Apple, el hijo prodigo propietario de Pixar y su regreso triunfal a la marca de la manzana con el lanzamiento del iPod, el iPhone y el iPad). En todas sus vidas el exito ha sido el denominador comun, un exito alcanzado gracias a un talento desmesurado, un carisma arrollador y una dedicacion absoluta a la persecucion de sus objetivos. Sin duda una obra de referencia sobre uno de los grandes genios de nuestra epoca.

A blog is a type of website, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. The term digital divide refers to the gap between people with effective access to digital and information technology and those with very limited or no access at all. It includes the imbalances in physical access to technology as well as the imbalances in resources and skills needed to effectively participate as a digital citizen. A digital library is a library in which collections are stored in digital formats. This book provides insight into the technologies provided by the internet such as blogging, digital libraries and the digital divide, which both enhance communication between certain individuals and limit others.

"148 Ways to Advertise & Promote Your Business" is the only comprehensive guide of online, offline and mobile marketing tactics in existence. It's THE bible of tactics that every marketer and business owner MUST have on their desk to stay on top of the rapidly changing environment of internet, social media, mobile, smartphone and offline marketing. "148 Ways" includes all of the traditional media methods like newspaper, magazine, radio, TV, outdoor, direct mail and more plus the ever expanding new media methods. Facebook, Twitter, LinkedIn, blogging, pay-per-click, pay-to-click, email blasts, article marketing, podcasting, smartphone apping, mobile phone marketing and ezine publishing fill the pages as do unusual tactics like human billboards, sign spinning, logo'd waterfalls, advergaming, deal-a-day coupons ...and 125 more. Beginners, intermediate and seasoned marketers use "148 Ways" as their first step when developing new campaigns and always to improve existing results that will * drive more website or location traffic, * generate more quality leads, * convert prospects into sales faster, * upsell more to existing customers, * spice-up tired and unresponsive campaigns. Author Charlene Brisson, MAPC has included a BONUS Chapter in "148 Ways" that outlines her 3-Step Marketing Model which, when implemented, is guaranteed to increase sales. These 3 steps are the primary principals of ALL marketing and will never change no matter how much technology does. These steps have worked again and again for Charlene throughout her 25 year global marketing career.

This is a tale about big business, an imploding dynasty, a mogul at war, and a deal that sums up an era of change. The main character, rocked by feuding factions and those who would remake it, is the "Wall Street Journal," which affects the thoughts, votes, and stocks of two million readers daily. Sarah Ellison, while at the "Journal," won praise for covering the $5 billion acquisition that transformed the pride of Dow Jones and the estimable but eccentric Bancroft family into the jewel of Rupert Murdoch's kingdom. Here she expands her work, using her knowledge of the paper and its people to go deep inside the landmark transaction, as no outsider has or can, and also far beyond it, into the rocky transition when Murdoch's crew tussled with old "Journal" hands and geared up for battle with the "New York Times." With access to all the players, Ellison moves from newsrooms (where editors duel) to estates (where the Bancrofts go at it like the Ewings). She shows Murdoch, finally, for who he is--maneuvering, firing, undoing all that the Bancrofts had protected.

Here is a superlative account of a deal with reverberations beyond the news, told with the storytelling savvy that transforms big stories into timeless chronicles of American life and power.

Written by an experienced CIO with substantial real-world experience in the design, implementation and management of Cloud technologies, this book is a practical, plain English guide that discusses the commercial, governance, risk and cost issues of Cloud for your business, and provides you with an easy to understand framework to assess the cost and risk of moving to the Cloud. Realise the value of Cloud by avoiding the real and hidden pitfalls. This book is for executives and stakeholders in your organisation with a vested interest in the successful implementation of Cloud projects and the use of your organisation's IT systems - and that's not just the IT Department It insightfully and professionally reveals the kinds of issues that you are likely to face in adopting Cloud technologies in your business, whether that be small, mid-market or multinational. Focus on Software as a Service (SaaS) - Also known as the Public Cloud, SaaS is sometimes referred to as "software on-demand." You pay for what you use through a regular subscription service, and the software is accessed over the Internet. Your own nothing, except the data you load into the system. SaaS is where the majority of risk, complexity, cost and governance issues reside, and for this reason, it forms the focus of this book.

Good IT is simply good business. But managing IT infrastructure has always been challenging. Virtualization and cloud computing make this even more difficult. In their daily work marketing HP Operations Center (formerly OpenView Operations), authors "Peter Spielvogel," "John Haworth," and "Sonja Hickey" frequently encounter organizations struggling with these issues. They have come to realize that IT professionals want simple actionable ideas that will deliver gains in availability, performance, and efficiency. "#IT OPERATIONS MANAGEMENT tweet Book01" was written with that in mind.

IT architectures are constantly evolving. Increased complexity and the dynamic nature of virtualized and cloud environments make managing the underlying IT infrastructure harder than ever. Companies need a new management approach that focuses on connecting business services and the end user experience to the underlying infrastructure, incorporating all of the layers from the application to the virtual and to the physical. The concepts of servers, storage, and networks become more fluid, and the relationships among these elements are constantly changing. Where companies could previously use different consoles to manage disparate and static silos, this becomes untenable with virtualization and the added abstraction layer in the cloud. Fortunately, there are some proven best practices that simplify IT infrastructure management in this age of complexity.

Reading this book will not make you an expert on managing IT infrastructure, but it will make you think in a different way about some of your decisions, and those of your peers. If the guidance contained herein starts a discussion in your team that results in you avoiding one big mistake, then the authors will have achieved their goal.

"#IT OPERATIONS MANAGEMENT tweet Book01" is part of the THiNKaha series whose 120-page books contain 140 well-thought-out quotes (tweets/ahas).