Organizations, which are central in contemporary industrialized and post-industrial societies, including government departments and agencies, corporations, and non-government organizations, claim to want and practice two-way communication, dialogue, and engagement with citizens, customers, employees, and other stakeholders and publics. But do they in reality? Voice - speaking up - is recognized as fundamental for democracy, representation, and social equity. But what if governments, corporations, institutions, and NGOs are not listening? This book reports the findings of a two-year, three-continent study that show that public and private sector organizations devote substantial and sometimes massive resources to construct an 'architecture of speaking' through advertising, PR, and other public communication practices, but listen poorly, sporadically, and sometimes not at all. Beyond identifying a 'crisis of listening' in modern societies, this landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy, organization legitimacy, business sustainability, and social equity. This research is essential reading for all scholars, students, and practitioners involved in politics; government, corporate, marketing, and organizational communication; public relations; and all those interested in democratic participation, media, and society.

ESPN has grown from a start-up cable network in a small Connecticut town to a $50 billion global enterprise. For the past 35 years, ESPN - along with its sister networks - has been the preeminent source for sports for millions around the globe. Its 24-hour coverage of sports news and programming has cultivated generations of sports consumers, utilizing multiple ESPN platforms for news and entertainment. The pervasiveness of the company's branded content has influenced how sports fans think and feel about the people who play and control these games. In The ESPN Effect, leading sports media scholars examine ESPN and its impact on culture, sports journalism, audience, and the business of sports media. The final part of the book considers the future of ESPN, beginning with an interview with Chris LaPlaca, ESPN senior vice president. As the first academic text dedicated to the self-proclaimed "worldwide leader in sports", this book contributes to the growth of sports media research and provides a starting point for scholars examining the present and future impact of ESPN.

HIV/AIDS is a global health crisis of unprecedented proportions. Afflicting millions worldwide, its social, political, economic, and ethical dimensions have rendered explicit the vast inequalities of our "negatively globalized planet". Since the late 1990s, a major feature of the crisis has been the dispute over intellectual property protection and medicines access. In this book, Thomas Owen examines the mediatization of this dispute. Weaving together contemporary media theory and interdisciplinary research with computer-assisted news analysis and interviews with journalists and civil society campaigners, the book illuminates the intersecting constitutive relationships between global crises, global governance, and global media. In a context of changing media technologies, logics, and practices, this book observes where the mediatized conflict surrounding global medicines access has at times consolidated elite political economic power, and at other times provided civil society campaigners their greatest opportunities for global social change. With an interdisciplinary approach, this book is suitable for courses on global media communication and global journalism, as well as advanced undergraduate and postgraduate courses in public health communication, political communication, social movement studies, and international relations.

The work of "editing" is by and large something that happens behind the scenes, noticed only when it is done badly, or not done at all. There is not much information about what editors do. The result is that editing is not often talked about in its own right - not even by the people who do it. This collection of interviews attempts to fill some of the gaps. The author, a former editor herself, interviews practitioners at the top of their game - from newspapers, magazines, broadcast news, book publishing, scholarly editing, academic publishing and digital curation. The interviewees think out loud about creativity and human judgment; what they have in common and what makes them different; how editing skills and culture can be shared; why editing continues to fascinate; and why any of this might matter.

From serious illness to natural disasters, humans turn to communication as a major source of strength to help us bounce back and to keep growing and thriving. Communicating Hope and Resilience Across the Lifespan addresses the various ways in which communication plays an important role in fostering hope and resilience. Adopting a lifespan approach and offering a new framework to expand our understanding of the concepts of "hope" and "resilience" from a communication perspective, contributors highlight the variety of "stressors" that people may encounter in their lives. They examine connections between the cognitive dimensions of hope such as self-worth, self-efficacy, and creative problem solving. They look at the variety of messages that can facilitate or inhibit experiencing hope in relationships, groups, and organizations. Other contributors look at how communication that can build strengths, enhance preparation, and model successful adaptation to change has the potential to lessen the negative impact of stress, demonstrating resilience. As an important counterpoint to recent work focusing on what goes wrong in interpersonal relationships, communication that has the potential to uplift and facilitate responses to stressful circumstances is emphasized throughout this volume. By offering a detailed examination of how to communicate hope and resilience, this book presents practical lessons for individuals, marriages, families, relationship experts, as well as a variety of other practitioners.

This book examines the ways that hatred comes alive in language and discourse. It asks whether much of the discourse on the political right - that which attacks their enemies - is hate speech. Extending Michael Waltman's previous work on hate speech, this book examines the discourse and language produced by a variety of right-wing groups and attempts to determine the homology that exists among their discourses. These groups, which include the racist right wing, the political right wing, the Christian right wing, and the paramilitary right wing, are examined respectively through the lenses of the film White Apocalypse, the book Atlas Shrugged, the Left Behind trilogy of movies, and the web pages maintained by the Republic of the United States of America and the National Rifle Association. The author looks at the discourses of hate produced in these seminal texts in order to identify a homology of exclusion that unites the forms of right-wing extremism, giving them a common frame of reference when confronting social and political challenges.

This collective effort of Central and Eastern European (CEE) scholars investigates and compares journalism cultures in a selection of CEE countries. Simultaneously with dramatic societal and political changes, CEE journalisms undergo a technological revolution and the global repercussions of the economic crisis. According to the authors of this volume, the national cultural factors and traditions play an important role in professionalization and democratization of journalism cultures. The book critically examines some of the identified developments, such as shifting roles and functions of the media and journalists or interpretations of occupational self-regulation as genuine phenomena of CEE journalisms rather than deviations from the Western professional ideology of journalism.

Offering a comprehensive analysis of mediated representations of global pandemics, this book engages with the construction, management, and classification of difference in the global context of a pandemic, to address what it means - culturally, politically, and economically - to live in an infected, diseased body. Marina Levina argues that mediated representations are essential in translating and making sense of difference as a category of subjectivity and as a mode of organizing and distributing change. Using textual analysis of media texts on pandemics and disease, she illustrates how they represent a larger mediascape that drafts stories of global instabilities and global health. Levina explains how the stories we tell about disease matter; that the media is instrumental in constructing and disseminating these stories; and that mediated narratives of pandemics are rooted in global flows of policies, commerce, and populations. Pandemics are, by definition, global crises.

How we communicate with each other matters greatly. Our identity, our friendships and marriages, our families, and our culture are the product of how we speak to one another. Our words affect our hopes and dreams, as well as those of our children. We insult, complain, or criticize. We compliment, offer support, and inspire. These are choices that take place in the crevices of our most private and public conversations with others. This book bridges communication theory and practice to foreground an important message: positive communication matters. By examining closely how people talk to each other at home or at work, this book enables undergraduate and graduate students to communicate more positively. The Art of Positive Communication is an ideal text for undergraduate and graduate students enrolled in interpersonal communication courses and as a supplemental text to inspire all students to communicate better.

Offering a comprehensive analysis of mediated representations of global pandemics, this book engages with the construction, management, and classification of difference in the global context of a pandemic, to address what it means - culturally, politically, and economically - to live in an infected, diseased body. Marina Levina argues that mediated representations are essential in translating and making sense of difference as a category of subjectivity and as a mode of organizing and distributing change. Using textual analysis of media texts on pandemics and disease, she illustrates how they represent a larger mediascape that drafts stories of global instabilities and global health. Levina explains how the stories we tell about disease matter; that the media is instrumental in constructing and disseminating these stories; and that mediated narratives of pandemics are rooted in global flows of policies, commerce, and populations. Pandemics are, by definition, global crises.

This volume draws on issues and cases from more than 20 countries to provide empirical evidence and theoretical insights into why discourse matters. Covering a wide range of concepts and topical issues, contributors from media studies, journalism, and linguistics address the following key questions: Why and how does discourse matter pertaining to identity in a mediatized world? Who makes discourse and identity matter, for what reason, in what way, and with what consequences? The volume provokes a new proposition that it is necessary to go beyond the safe havens of disciplinary strongholds with familiar terminology, methodology, and questions to address future inquiries into discourse and identity from a combination of linguistics and journalistic media studies.

The second volume of Citizen Journalism: Global Perspectives seeks to build upon the agenda set in motion by the first volume, namely by: Offering an overview of key developments in citizen journalism since 2008, including the use of social media in crisis reporting; Providing a new set of case studies highlighting important instances of citizen reporting of crisis events in a complementary range of national contexts; Introducing new ideas, concepts and frameworks for the study of citizen journalism; Evaluating current academic and journalistic debates regarding the growing significance of citizen journalism for globalising news cultures. This book expands on the first volume by offering new investigations of citizen journalism in the United States, United Kingdom, China, India and Iran, as well as offering fresh perspectives from national contexts around the globe, including Algeria, Columbia, Egypt, Haiti, Indonesia and West Papua, Italy, Japan, Lebanon, Myanmar/Burma, New Zealand, Norway, Palestine, Puerto Rico, Russia, Singapore, Syria and Zimbabwe.

This book offers a novel analysis of communication in stepfather-stepson relationships and is one of the first to examine the ways stepfathers communicate and to integrate the perspectives of adolescents into research on stepfamily communication. In order to understand the complex dynamics of stepfamilies, Jonathan Pettigrew presents six case studies of different families. They are written as engaging narratives - including interviews - that offer flavorful accounts of family members and their relationships with each other. Pettigrew then looks across cases to identify, describe, and examine patterns of stepfather support. This book builds upon current understandings of stepfamily life by providing a descriptive and heuristic model of supportive stepfather-stepson communication, making it valuable for those who study and work with families.

Following on from the first volume published in 2012, this new volume significantly expands the scope of the study of literary journalism both geographically and thematically. Chapters explore literary journalism not only in the United Kingdom, the United States and India - but also in countries not covered in the first volume such as Australia, France, Brazil and Portugal, while its central themes help lead the study of literary journalism into previously unchartered territory. More focus is placed on the origins of literary journalism, with chapters exploring the previously ignored journalism of writers such as Myles na gCopaleen, Marguerite Duras, Mohatma Gandhi, Leigh Hunt, D. H. Lawrence, Mary McCarthy and Evelyn Waugh. Critical overviews of African American literary journalism in the 1950s and of literary journalism in Brazil from 1870 to the present day are also provided, and a section asks whether there is a specific women's voice in literary journalism.

Strategic Planning for Public Relations: Beginning the Journey is written for the next generation of public relations professionals. It takes account of the changing needs of the PR industry, where strategic thinking is needed in abundance but tends to be in short supply among many people who are just launching their careers. This book is designed to address this shortfall by providing a multi-level understanding of strategy to show how it directly correlates to successful public relations. The book's conversational tone and real world chapter exercises move the reader from insight to strategic vision and application. Exercises at the end of each chapter are designed to help students further explore, reflect on and apply what they have learned. The book's unique approach to strategy and strategic planning provides the tools for students becoming strategists first and tacticians second - essential criteria for successful public relations professionals.

Pierre Bourdieu's ideas have had a major impact on a number of fields of inquiry. As scholars of media and communication begin to think more frequently and more carefully with Bourdieu's ideas, this book offers a wealth of points of contact between Bourdieu's ideas and research topics concerning media and communication. This book addresses how Bourdieu's ideas can be used to raise questions concerning: media production, media audiences, symbolic authority, and the history of communication study. The result is a compact but comprehensive volume that gives the reader a sense of the scope and relevance of Bourdieu's ideas to a wide range of domains of study in communication research.

This collection brings together established and emerging scholars in communication studies to examine the relationship between communication and the economy in contemporary society. Providing context for ongoing debates in the field as well as opening new areas of research, the collection brings a sense of continuity and coherency to an area of study that, until recently, has received little commentary at the level of disciplinary objectives and commitments. Through concrete case studies and theoretically informed essays, the chapters explore a range of important disciplinary topics - from the rhetoric of economics to the role of language in mediating financial crises. Written with an eye towards engaging a wide audience, this collection is a welcome addition to any course that focuses on the relationship between culture, the economy and communication including the rhetoric of economics, political economy and communication and cultural studies of the economy.

Over the last five decades, the gap between the haves and have-nots has consistently increased in the realm of access to healthcare services among different sectors of society: from quality of healthcare services, access to health supplies, technologies, and usage of health information and health prevention services, to vulnerability to certain types of diseases and health outcomes. Against this backdrop this edited collection - the first of its kind - uses the framework of communication in order to understand the underlying dimensions of health disparities and the communicative processes, policies, methodologies, and messages that are deployed with the goal of increasing access, improving quality, and addressing the underlying causes.

Over the last five decades, the gap between the haves and have-nots has consistently increased in the realm of access to healthcare services among different sectors of society: from quality of healthcare services, access to health supplies, technologies, and usage of health information and health prevention services, to vulnerability to certain types of diseases and health outcomes. Against this backdrop this edited collection - the first of its kind - uses the framework of communication in order to understand the underlying dimensions of health disparities and the communicative processes, policies, methodologies, and messages that are deployed with the goal of increasing access, improving quality, and addressing the underlying causes.

Has the hype associated with the "revolutionary" potential of the World Wide Web and digital media for environmental activism been muted by the past two decades of lived experience? What are the empirical realities of the prevailing media landscape? Using a range of related disciplinary perspectives, the contributors to this book analyze and explain the complicated relationship between environmental conflict and the media. They shine light on why media are central to historical and contemporary conceptions of power and politics in the context of local, national and global issues and outline the emerging mixture of innovation and reliance on established strategies in environmental campaigns. With cases drawn from different sections of the globe - Australia, the United Kingdom, the United States, Europe, Latin America, China, Japan, the Pacific Islands, Africa - the book demonstrates how conflicts emanate from and flow across multiple sites, regions and media platforms and examines the role of the media in helping to structure collective discussion, debate and decision-making.

There is increasing awareness of the development of newer "smart" and more interactive media, at precipitate speed, in many parts of the world. The concept of change-as opposed to continuity-is central to the increasing interest in digital media. However, this focus has not yet been matched by substantive theoretical discussions, or by extensive empirical examinations of computer-mediated communication and intercultural communication. Against such a backdrop, this volume offers theoretical insights, fresh evidence and rich applications as it assesses the nature of digital culture(s) in order to address assumptions about the present state of mediated global society(ies) and their future trajectory. Chapters explore what happens in praxis when digital media are implemented across cultures and are contested and negotiated within complex local and political conditions. The book showcases interpretative and critical research from voices with diverse backgrounds, from locations around the world. As such, this volume presents a rich and colorful tapestry that provides opportunities for comparative analyses and deepened international understandings of digital media connections, particularly in the areas of identity, community and politics.

In this case study of BBC Radio News, that shows how radio journalism has changed since the 1960s, the author paints a picture of the changing nature of the profession and the style of writing. She draws on interviews with practitioners, BBC official documents, style guides and output. Whilst the BBC Radio newsroom itself has changed a great deal between 1966 and 2008, the main aim of informing the public about what has happened has stayed the same. Many of the news writers are concerned about increased workloads and competition from 24-hour news outlets and its impact on the accuracy (of content and language) of BBC radio bulletins. The BBC News Style Guide charts the changes in the language since the 1960s.

America is a nation obsessed with crime and the law. We are devoted viewers of Law and Order and CSI. When we slip and fall in the grocery store, we sue. When we cannot agree on what society should value, we turn to the courts to solve our moral conundrums. The law has permeated American life so thoroughly that knowledge of the courts and legal principles is essential for all reporters, whether they want to cover sports, business, entertainment, or politics. With a specific, thorough, and practical approach, this text is an engaging and accessible introduction to the American court system, its players, language, and impact on the public. Written by a veteran court reporter, the book provides students with the necessary skills and knowledge for covering this beat, including: * How to cover the courts and the law accurately, fairly, and with healthy skepticism; * How to find stories in the courts and how to read legal documents and make sense of them; * A discussion of the advances in technology that are changing the way stories are reported and delivered, as well as how to access electronic information maintained by the courts; * Concrete examples, provided throughout the text, of what it is like to cover courts. A valuable resource, Covering America's Courts provides students, bloggers, and citizen journalists with the foundation they need to walk into a courthouse anywhere in the country and report fairly, clearly, and ethically about criminal and civil cases.

Combining practical 'how to' skills with reflection on the place of each specialism in the industry, this guide features the skills needed to cover specialist areas, including writing match reports for sport, reviewing the arts, and dealing with complex information for science. The book will also discuss how specialist journalists have contributed to the mainstream news agenda, as well as analysing how different issues have been covered in each specialism, such as the credit crunch, global warming, school league tables and the celebrity culture in sport.

The book includes interviews with professionals talking about their fields of work and copious examples from a wide range of online, print and broadcast markets, including daily and weekly papers, specialist and B2B magazines, the ethnic press and 'alternative' publications such as gay, feminist and left-wing press.

Theorizing Ambivalence in Ang Lee's Transnational Cinema takes a unique approach to the study of transnational cinema by examining the representation of Chinese identity in Ang Lee's films and the public discourse from various audience communities. This book focuses on his transnational films Crouching Tiger, Hidden Dragon (2000) and Lust, Caution (2007) as two case studies. Providing a systematic analysis of audience discourse from Taiwan, Mainland China, Hong Kong, and the Chinese diaspora, this study challenges ideological constructions of racial and ethnic identity, such as Chineseness, that are objectively defined within a static nation-state mechanism in an era of globalization. Through the study of the representation of Chineseness, this book expands the theoretical discussions on the politics of national identity and cultural syncretism represented in transnational cinema and further provides a good example of the familiar cycle of ambivalent emotion toward the West in the aftermath of postcolonialism. China and Taiwan's long history of engaging in a subordinate relationship with the West enhances the resurgence of ambivalence. The representations become a significant and predominant way to mediate one's bodily experiences, to connect and collaborate with one another, and to form and inform one's cultural identity. The analyses of these films and the audience discourse are essential to an understanding of the ways in which new media technologies impact and alter the human interactions between peoples from various cultural, social, and political contexts.