As a manager or executive, you don't want to make mistakes. You want to make the right decisions that will help your career and business progress. However, no one is free from making mistakes, especially as the world and business becomes ever more complex. In fact, most managers and executives make their decisions without being aware of the clues that separate the right decisions from the wrong ones. This book unravels the mystery that lies between success and failure, focusing on management mistakes. It uncovers the reasons behind most decision errors and shows how to deal with them successfully. It proposes a better approach to goal setting, risk assessment, context analysis, information processing, number crunching and personnel management. It also gives the keys to overcoming the long list of cognitive biases that managers suffer from (whether they know it or not). The book is written from the diverse and rich experience of the author and is based on the examples of dozens of real business mistakes.

"A terrific book!" —David A. Nadler, chairman, Delta Consulting Group

Tackle the organizational issues related to implementing teams. Learn new designs to support the knowledge work components of organizations. Drawing on over fifteen years of research and consulting with such companies as Honeywell, Hewlett-Packard, Pacific Bell, General Mills, Pratt and Whitney, Pfizer, and Texas Instruments, the authors shows you how to create new organization designs that empower teams so that they make a real difference.

You'll discover how to:

• Design new work teams
• Identify new roles and responsibilities
• Manage team performance
• Create an empowering team environment

"When Wilbur and Orville Wright executed the first successful manned flight on December 17th, 1903, they stunned the world. Man could fly Where had these two brothers come from? The impact was astonishing. (Imagine if Neil Armstrong had landed on the moon in a craft he built himself and paid for with a part-time job )

In ushering in the age of flight, the Wright brothers got past numerous obstacles the world's other scientists hadn't even begun to tackle. " The Wright Way" defines seven essential problem-solving principles the brothers used in accomplishing this enormous feat, and shows readers how to apply them to common business problems. The book presents practical, inspirational principles for achievement, including:

* Hammering out problems through constructive conflict

* Addressing the toughest issues -- or ""worst things"" -- first

* Achieving perfection through ""inveterate tinkering""

* Pursuing useful knowledge through ""forever learning""

The book gives business leaders and managers constructive tips they can use to tackle their most difficult -- and rewarding -- challenges and opportunities. A perfect combination of savvy management guidance and historical adventure story, "The Wright Way" shows readers how to make their business soar when others can't even get off the ground."

According to the Project Management Institute, over 80 percent of a project manager's job is communication--yet most project management books hardly discuss it. Certified project management professional G. Campbell explains how to ensure every component of a project is understood by the people responsible for execution to drive your project to completion and success. Communications Skills for Project Managers does this by focusing on communication skills such as how to: keep those on the project team--as well as upper management--involved and informed; establish a plan for communication; effectively present to stakeholders; compete with other initiatives within the organization; convey reasons for change; and more. Even a project that is brought in on time and on budget can be considered a failure if those outside the project team weren't kept informed about progress and goals. This important guide provides practical advice and strategies for overcoming shifting organizational priorities, constantly evolving expectations, and leadership turnover through the power of clear communication to consistently produce results.

Are you looking for a more compassionate, caring and loving way to lead? Do you want to be a leader that makes a meaningful difference, who opposes injustice and strives to make the world a better place? In this unique, empowering and inspiring guide, Business Leader and BCorp Ambassador Paul Hargreaves challenges you to banish outdated, paternalistic, acommand and control' leadership and instead embrace the positive, proactive and purpose-led styles that have the power to energise, empower, elevate and change the world. Using an enlightening and thought-provoking mix of stories, quotes and case-studies, Paul will guide you on a journey through 50 essential leadership qualities. Day by day he'll equip you with ingenious ideas, inspiration and the mindset you need to become a leader who: Nurtures, supports and cherishes the planet as well as your people. Releases love, compassion and care throughout your organisation. Challenges the status quo and is a catalyst for positive change. Uses empathy, trust and mutual respect to drive success and encourage the best in others. By becoming a genuinely dynamic and human leader who's driven by principle, purpose and passion, you'll make a more profound impact on your business and the world as you create a legacy to be proud of.

Project teams are the rule rather than the exception in today's organizations. But thanks to the pressure of performance goals, conflicting agendas, and political jockeying, few teams make superior decisions consistently. Instead, team members communicate poorly or not at all, avoid provocative discussion, occasionally stab each other in the back, or in many other ways forget that their job is to make decisions that lead the company forward. Jana Kemp, an authority on team decision making, saves the day by offering tested methods and tools team members and their leaders can use to ratchet up the performance level. That not only makes team projects more successful--it makes work fun. Kemp argues that the way to make good decisions is to have an expansive group conversation that leads to sound decisions and swift execution. Sounds simple, but in most organizations, making a decision and seeing it through can become an exercise in frustration for managers and employees alike. At one end of the spectrum are "command-and-control" decisions, proclaimed from on-high and implemented through the ranks. Without input or buy-in from those affected by the decision, this approach can lead to resentment and backlash. At the other end are purely collaborative, consensus decisions that often lead to inoffensive, weak choices and sub-par results. As Jana Kemp shows in Moving Out of the Box, there's a time for consensus, and a time for command and control--and a time to integrate both approaches. Her practical tools, honed through application in groups of all types and sizes, ensure that team members have the know-how to make effective decisions that have an impact on an organization's results. Providingexamples of successes and failures, as well as interactive and diagnostic exercises, she identifies five decision-making profiles, and shows how to steer your group into the most effective one. The five profiles: *Anti-survival. The naysayers have control. Surprisingly, sometimes they should be listened to. *Boxed-in. When no one can come up with fresh ideas, it's time to think out of the box. *Neutral. Nobody terribly excited or negative? Don't worry, sometimes this isn't a bad place to be to make a good decision. *Engaged enthusiasm. If you can get the team into this attitude, chances are that a good decision will result and follow-through will occur. *Extreme excitement. Most teams leaders think this is where the team needs to be to make a good decision. It's nice, but not required. Each profile or group dynamic is well defined and includes scenarios, exercises, quizzes, sample questions, and other conversation starters. The book ends with a blueprint for putting decisions into action. All in all, this handbook will help improve group and individual communication, problem solving, decision making, and execution, regardless of the task at hand.

"Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business continuity planning and true crisis management. Do your company and employees have the necessary ""IQ"" not only to withstand a crisis but also to come through it with strength and confidence?

Ian Mitroff, recognized around the world as an authority in crisis management, has created a plan that goes well beyond ""disaster preparedness"" to help your company get accustomed to working in the face of some unsettling facts:

* In an age of terror, cyberattacks, large-scale corporate fraud and more, crisis is no longer a question of if, but of when.

* Your company, no matter its size, industry, or location, is not immune from this reality.

* Your contingency planning will only be as effective as the human beings charged with putting it into action.

Mitroff outlines seven distinct competencies your organization needs to handle crises effectively:

* Right Heart (emotional IQ): By accepting crisis as an inevitability, you can process much of the shock and grief beforehand, and avoid making the effects of the crisis even worse through an unconstructive response.

* Right Thinking (creative IQ): ""Crises don't give a damn for the ways in which we have organized the world,"" so out-of-the-box thinking is essential.

* Right Social and Political IQ: Understand that your business is subject not only to the particular pitfalls of its industry, but also to the universal and complex challenges that threaten all companies.

* Right Integration (integrative IQ): Realize that crises are perceived differently by different stakeholders, and are never simple ""exercises"" that can be ""solved."" Identify and reconcile these perceptions now so that the path is clear when the crisis strikes.

* Right Technical IQ: ""Think like a controlled paranoid"" to uncover ways in which malicious forces could cause a crisis in your company. Question every assumption about what is ""normal,"" ""impossible,"" or ""absurd.""

* Right Aesthetic IQ: Reconsider the classic design of the corporation, which is meant to address problems as they arise, and move toward one in which crisis management is an overarching discipline on a par with, for example, finance.

* Spiritual IQ: Reject the notion that people's physical, mental, and spiritual beings are completely separate; recognize that crises cause us to question the very meaning of our lives and what we do, and establish ahead of time why our work is, and must remain, important to us on many different levels.

Although crisis management has taken on new urgency in recent turbulent times, the need for careful planning did not originate on September 11, 2001. Mitroff's examples, drawn from interviews conducted both after the 2001 attacks and during his 25-year career as an expert in crisis management, demonstrate the need for action -- and offer a blueprint for taking it."

In this volume we present some of the papers delivered at FUR-IV - the Fourth International Conference on Founda tions and Applications of Utility, Risk and Decision Theory in Budapest, June 1988. The FUR Conferences have provided an appreciated forum every two years since 1982 within which scientists can report recent issues and prospective applications of decision theory, and exchange ideas about controversial questions of this field. Focal points of the presented papers are: expected utility versus alterna tive utility models, concepts of risk and uncertainty, developments of game theory, and investigations of real decision making behaviour under uncertainty and/or in risky situations. We hope that this sample of papers will appeal to a wide spectrum of readers who are interested in and fami liar with this interesting and exciting issues of decision theory. A wide range of theoretical and practical questions is considered in papers included in this volume, and many of them closely related to economics. In fact, there were two Nobel-Laureates in economics among the participants: I. Herbert A. Simon (1978) and Maurice Allais (1988), who won the prize just after the conference. His paper deals with problems of cardinal utility. After a concise overview of the history and theory of cardinal utility he gives an estimate of the invariant cardinal utility function for its whole domain of variation (i. e."

The bestselling book that thoroughly explores the remarkable benefits of teams at all levels of the organization. The authors provide dozens of real accounts and case studies that illustrate successes and failures and demonstrate what can be learned from these examples. A must-read guide for business leaders.

The purpose of this paper is to present a methodology for estimating space-time stochastic properties of local climatic factors reflecting global climate change. Specifically, daily precipitation amount and daily mean temperature are considered and illustrated with application to the state of Nebraska, U. S. A. Furthermore, a drought index with and without global climate change is examined. The magnitude and consequences of regional response to anticipated climatic changes are uncertain (Houghton et al., 1990). Typical questions to be answered are: can time series of hydrological events or 10cal climatic variables such as daily temperature be conditioned in scenarios of future climate change and if so, how can this be utilized ? Can extreme historical drought events be reproduced by a stochastic hydroc1imatological model ? Can such a model be used with General Circu1ation Model (GCM) outputs to evaluate the regional/local effects of climate change scenarios? The approach presented in this paper is an extension of the usual analysis of regional hydrometeorological impacts of climate change: we propose to examine time series of GCM produced daily atmospheric circulation patterns (CP), thought to be relatively accurate GCM output to estimate local climatic factors. The paper is organized as follows. First, daily CPs are classified and analyzed statistically, first for historical and then for GCM produced data. Next, the height of the 500 hPa pressure field is introduced as an additional physically relevant variable influencing local climatic factors within each CP type."

“The world needs organisations to do good whilst making profit. Powered by Purpose is a practical guide for leading an organisation that fulfils both of these needs.” Bill Winters, CEO, Standard Chartered Bank

“Compulsory reading for any leader searching for purpose and looking to authentically transform their organisation, people and planet for positive impact.” Esther Foreman, CEO, The Social Change Agency

Companies with an authentic purpose outperform the market by 42%, according to recent research. They deliver better financial performance, more employee engagement and greater competitive advantage.

In organisations around the world, the pressure is on. Whether this is increasing consumer expectations, widening inequality or the growing disillusionment with globalization, the need to stay viable is greater than ever. The lauded leadership styles that were finely adapted to our past reality will not carry us forward.

Powered by Purpose outlines the four core leadership capacities that you need to help you feel alive at work, lead an enthusiastic team and generate competitive advantage:

1. Cultivate Leadership Presence - how you can act in a way that others are inspired to follow

2. Make Dialogue Authentic - how to talk about what matters most including people’s long term wellbeing

3. Engage your Stakeholders - how to articulate your purpose in a way that engages and energises people

4. Connect on Purpose - how to embody purpose so that it becomes part of your corporate DNA and day-to-day decision making

This book explores the methodological frontiers of managerial and organizational cognition (MOC), an exciting and diverse interdisciplinary body of work that began with the publication in 1958 of James G. March and Herbert A. Simon's classic work Organizations. Entering its fourth decade, the field gained significant momentum following the appearance of Anne S. Huff's (1990) book Mapping Strategic Thought, which explored the (then) methodological frontiers of MOC. The world has changed since then and so, too, have the methods available to MOC researchers; it is timely, therefore, to examine the extent to which the methods that were foundational to the development of MOC are still fit for purpose. Taking stock of MOC's many methodological accomplishments, the thought-provoking chapters comprising this second volume of the New Horizons in Managerial and Organizational Cognition book series set the agenda for the next phase of the field's development.

Empowers managers with over 75 key strategic tools to ensure both short-term and long-term success for their business.

This book delivers professional-level information in the practical and accessible framework synonymous with the Key series. This book provides readers with the full gamut of tools and techniques needed to create their own strategic plan, breaking the subject down into over 75 accessible tools and models.

Key Strategy Tools be will help cherry-pick the most useful approaches for business and create a robust strategy that withstands investor scrutiny and becomes the roadmap to success.

Covers both multicriteria decision and multiobjective optimization and helps readers understanding the mathematics behind the methods Includes several levels of exercises and solutions aiming the developing of readers' problem-solving skills and to promote concepts retention Designed for a 12 weeks course in multiple attribute decision modelling taken by advanced undergraduate and beginning graduate students in the mathematical sciences, engineering, and economics and management Includes supplementary teaching materials as slides presentations and self-evaluation exercises Provides models built in GAMS that can be solved and analysed with the software free version

This book analyzes the impact of the digital economy on customer satisfaction, shopping experience, resistance to change, script theory, and loyalty. The model introduced assumes that online markets have led to a redefinition of the concepts of loyalty and shopping scripts as a way to reduce customers' cognitive effort, by optimizing purchase time and increasing the speed and satisfaction of the shopping experience. It describes the utility function of the script by retaining customer loyalty and making the customer more reluctant to abandon his regular supplier. It also explores the difficulty faced by the higher churn rate on the Internet and the minimization of search costs, by integrating more functionality to achieve the ultimate goal of behavioral and cognitive loyalty. The authors provide an analysis in a "digital" view of the economic theory of switching costs and the resulting lock-in mechanisms which, in a classical economy, are often a barrier to disloyalty. It is a useful and effective tool for online businesses, their main managerial and strategic implications, and the adaptability to existing contexts.

Multi-Criteria Decision Making (MCDM) has been one of the fastest growing problem areas in many disciplines. The central problem is how to evaluate a set of alternatives in terms of a number of criteria. Although this problem is very relevant in practice, there are few methods available and their quality is hard to determine. Thus, the question Which is the best method for a given problem?' has become one of the most important and challenging ones. This is exactly what this book has as its focus and why it is important. The author extensively compares, both theoretically and empirically, real-life MCDM issues and makes the reader aware of quite a number of surprising abnormalities' with some of these methods. What makes this book so valuable and different is that even though the analyses are rigorous, the results can be understood even by the non-specialist. Audience: Researchers, practitioners, and students; it can be used as a textbook for senior undergraduate or graduate courses in business and engineering.

Are you lacking confidence in your decision-making abilities? Leaders often have to make challenging decisions, such as how do we improve employee morale? How do we decrease employee turnover? What needs to happen to ensure employees and stakeholders feel safe to return to work during a pandemic? Great leaders understand how to balance emotion with reason and to make decisions that positively impact their organizations. Making good decisions in difficult situations is no small feat. Change, uncertainty, stress, and anxiety all contribute to this dilemma. The Practical Decision Maker: A Handbook for Decision Making and Problem Solving, 2nd edition will help you achieve a high level of confidence and give you practical tools to make faster and more effective practical decisions. Decision-making has never been more critical, especially for today's leaders. Updates to this new edition include additions to reflect 21st century technology and the divisive times leaders are in today.

Proven set of best practices for security risk assessment and management, explained in plain English

This guidebook sets forth a systematic, proven set of best practices for security risk assessment and management of buildings and their supporting infrastructures. These practices are all designed to optimize the security of workplace environments for occupants and to protect the interests of owners and other stakeholders. The methods set forth by the authors stem from their research at Sandia National Laboratories and their practical experience working with both government and private facilities.

Following the authors' step-by-step methodology for performing a complete risk assessment, you learn to: Identify regional and site-specific threats that are likely and credible
Evaluate the consequences of these threats, including loss of life and property, economic impact, as well as damage to symbolic value and public confidence
Assess the effectiveness of physical and cyber security systems and determine site-specific vulnerabilities in the security system

The authors further provide you with the analytical tools needed to determine whether to accept a calculated estimate of risk or to reduce the estimated risk to a level that meets your particular security needs. You then learn to implement a risk-reduction program through proven methods to upgrade security to protect against a malicious act and/or mitigate the consequences of the act.

This comprehensive risk assessment and management approach has been used by various organizations, including the U.S. Bureau of Reclamation, the U.S. Army Corps of Engineers, the Bonneville Power Administration, and numerous private corporations, to assess and manage security risk at their national infrastructure facilities. With its plain-English presentation coupled with step-by-step procedures, flowcharts, worksheets, and checklists, you can easily implement the same proven approach and methods for your organization or clients. Additional forms and resources are available online at www.wiley.com/go/securityrisk.

Written primarily for information systems managers, systems analysts, and end users who interface with them, this volume explores the group approach to decision support systems. As Thierauf points out, group decision making enhances the effectiveness of overall organizational decision making by eliminating some of the shortcomings--particularly the potential for uncorrected error--of individual decision making. When the collective expertise of the group is combined with the objective findings from a computerized mode of operation designed to help the decision making process, group decision support systems are the result. Thierauf explains the principles of group decision support systems, demonstrates their practical applications, and describes methods that can be used to design effective group decision support systems.

The book begins by presenting the underlying framework for group decision support systems and examining the characteristics of decision making in the group environment. There follows two chapters which offer a comprehensive treatment of the hardware and software necessary and one devoted to work redesign and the development of group decision support systems. The final section addresses the applications of group decision support systems to strategic planning, marketing, manufacturing, accounting, and personnel. Numerous figures illustrate points made in the text. An important contribution to the MIS literature, this book both delineates the need for more widespread use of group decision support systems and clearly explains how to implement such systems in every area of business operations.

The definitive classic on high-performance teams The Wisdom of Teams is the definitive work on how to create high-performance teams in any organization. Having sold nearly a half million copies and been translated into more than fifteen languages, the authors' clarion call that teams should be the basic unit of organization for most businesses has permanently shaped the way companies reach the highest levels of performance. Using engaging case studies and testimonials from both successful and failed teams--ranging from Fortune 500 companies to the U.S. Army to high school sports--the authors explain the dynamics of teams both in great detail and with a broad view. Their conclusions and prescriptions span the familiar to the counterintuitive: * Commitment to performance goals and common purpose is more important to team success than team building. * Opportunities for teams exist in all parts of the organization. * Real teams are the most successful spearheads of change at all levels. * Working in teams naturally integrates performance and learning. * Team "endings" can be as important to manage as team "beginnings." Wisdom lies in recognizing a team's unique potential to deliver results and in understanding its many benefits--development of individual members, team accomplishments, and stronger companywide performance. Katzenbach and Smith's comprehensive classic is the essential guide to unlocking the potential of teams in your organization.

Decisions in businesses and organizations are too often based on fads, fashions and the success stories of famous CEOs. At the same time, traditional models and new cutting-edge solutions often fail to deliver on what they promise. This situation leaves managers, business leaders, consultants and policymakers with a profound challenge: how can we stay away from trends and quick fixes, and instead use valid and reliable evidence to support the organization? In response to this problem, evidence-based management has evolved with the goal of improving the quality of decision-making by using critically evaluated evidence from multiple sources - organizational data, professional expertise, stakeholder values and scientific literature. This book sets out and explains the specific skills needed to gather, understand and use evidence to make better-informed organizational decisions. Evidence-Based Management is a comprehensive guide that provides current and future managers, consultants and organizational leaders with the knowledge and practical skills to improve the quality and outcome of their decision-making. Online resources include case studies, exercises, lecture slides and further reading.

Volume 12, Advances in Business and Management Forecasting, is a blind refereed serial publication. It presents state-of-the-art studies in the application of forecasting methodologies to such areas as supply chain, health care, prospecting for donations from university alumni, and the use of clustering and regression in forecasting. The orientation of this volume is for business applications for both the researcher and the practitioner of forecasting. Volume 12 is divided into three sections: Forecasting Applications, Predictive Analytics and Time Series. An interdisciplinary group of experts explore wide-ranging topics including multi-criteria scoring models, detecting rare events, the assessment of control charts for intermittent data, and fuzzy time series models.

With intensified global competition, institutional changes and reduced communication costs the propensity of firms to reconfigure their global value chain and separate their activities across national boundaries has increased markedly. It enables firms to combine the benefits arising from specialization and increased flexibility with location advantages. Consequently, large parts of manufacturing and other more standardized activities have been offshored to emerging countries. However, recent developments are challenging this traditional separation between advanced and emerging economies as host of knowledge- and production-intensive activities, respectively. Recent research has emphasized the role of intra-organizational relationships and links among the different parts of the value chain. Innovative and productive activities are affected by strong interdependencies and complementarities, and for some companies the co-location of R&D and manufacturing is critical for development and innovation. This volume will interest scholars in International Business, Economic Geography, Operations and Supply Chain Management, International Economics, and Political Science.

This book gives a comprehensive and thorough insight into all of today's common methods of modern market risk management including coverage of variance, co-variance, historical simulation, Monte Carlo, 'Greek' ratios, and statistical concepts such as volatility and correlation. In addition, all the important modern derivatives and their pricing methods (i.e. present value, Black Scholes, binomial trees, Monte Carlo) are presented and guidelines are given as to exactly which method can be used for which instruments.