This book offers a comprehensive and readable introduction to modern business and data analytics. It is based on the use of Excel, a tool that virtually all students and professionals have access to. The explanations are focused on understanding the techniques and their proper application, and are supplemented by a wealth of in-chapter and end-of-chapter exercises. In addition to the general statistical methods, the book also includes Monte Carlo simulation and optimization. The second edition has been thoroughly revised: new topics, exercises and examples have been added, and the readability has been further improved. The book is primarily intended for students in business, economics and government, as well as professionals, who need a more rigorous introduction to business and data analytics - yet also need to learn the topic quickly and without overly academic explanations.

"Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business continuity planning and true crisis management. Do your company and employees have the necessary ""IQ"" not only to withstand a crisis but also to come through it with strength and confidence?

Ian Mitroff, recognized around the world as an authority in crisis management, has created a plan that goes well beyond ""disaster preparedness"" to help your company get accustomed to working in the face of some unsettling facts:

* In an age of terror, cyberattacks, large-scale corporate fraud and more, crisis is no longer a question of if, but of when.

* Your company, no matter its size, industry, or location, is not immune from this reality.

* Your contingency planning will only be as effective as the human beings charged with putting it into action.

Mitroff outlines seven distinct competencies your organization needs to handle crises effectively:

* Right Heart (emotional IQ): By accepting crisis as an inevitability, you can process much of the shock and grief beforehand, and avoid making the effects of the crisis even worse through an unconstructive response.

* Right Thinking (creative IQ): ""Crises don't give a damn for the ways in which we have organized the world,"" so out-of-the-box thinking is essential.

* Right Social and Political IQ: Understand that your business is subject not only to the particular pitfalls of its industry, but also to the universal and complex challenges that threaten all companies.

* Right Integration (integrative IQ): Realize that crises are perceived differently by different stakeholders, and are never simple ""exercises"" that can be ""solved."" Identify and reconcile these perceptions now so that the path is clear when the crisis strikes.

* Right Technical IQ: ""Think like a controlled paranoid"" to uncover ways in which malicious forces could cause a crisis in your company. Question every assumption about what is ""normal,"" ""impossible,"" or ""absurd.""

* Right Aesthetic IQ: Reconsider the classic design of the corporation, which is meant to address problems as they arise, and move toward one in which crisis management is an overarching discipline on a par with, for example, finance.

* Spiritual IQ: Reject the notion that people's physical, mental, and spiritual beings are completely separate; recognize that crises cause us to question the very meaning of our lives and what we do, and establish ahead of time why our work is, and must remain, important to us on many different levels.

Although crisis management has taken on new urgency in recent turbulent times, the need for careful planning did not originate on September 11, 2001. Mitroff's examples, drawn from interviews conducted both after the 2001 attacks and during his 25-year career as an expert in crisis management, demonstrate the need for action -- and offer a blueprint for taking it."

Recently knowledge management and management learning has received considerable published coverage; however, most of this exposure is based on a rational, mechanistic view of knowledge management. Practice, on the other hand, has taught us that knowledge management and learning are extremely broad concepts with an expanding area of subfields. This rationalized and measured view of knowledge management has lead to a more technologically driven development of the field. In practice, however, this view of knowledge management has fallen short of its promise. This situation has created the need for a more encompassing approach to knowledge management. An approach that will encompass a wider domain of knowledge management topics; including topics such as, workplace learning, knowledge infrastructure, knowledge representation, innovation and learning, knowledge culture and learning, and knowledge technologies.

KNOWLEDGE MANAGEMENT AND MANAGEMENT LEARNING: Extending the Horizons of Knowledge-Based Management examines a range of topical considerations in the field by utilizing dynamic and non-linear systems behavior or the complexity paradigm. From this examination have come a number of new and promising relevant extensions to knowledge management and its practice. Many of the topics have been pulled from "real world" situations in actual companies, and therefore these topical treatments reflect quantitative and qualitative research done within the knowledge management framework of actual company experience. Offered are a series of topical treatments that extend the parameters of knowledge management and examine the practical implications of these extensions.

The book begins with anextended introduction and theoretical framework. Contributing authors have written chapters that add to both the framework and the practical consequences of knowledge management. These chapters suggest many lessons learned that will find considerable use in practice. Some of these chapters include an investigation of the "doa (TM)s and dona (TM)ts" virtual learning based on real-life cases, the use of design teams for group learning, the role of language and the creation of common ground between company and client, culture as a dynamic and non-linear constructed concept, innovation and knowledge management and more. The book offers an exceptional range of contributions within a developing paradigm. Within this context, the book illustrates why and how of knowledge management is important for companies.

From the author of Expecting Better and The Family Firm, an economist's guide to the early years of parenting. "Both refreshing and useful. With so many parenting theories driving us all a bit batty, this is the type of book that we need to help calm things down." -LA Times "The book is jampacked with information, but it's also a delightful read because Oster is such a good writer." -NPR With Expecting Better, award-winning economist Emily Oster spotted a need in the pregnancy market for advice that gave women the information they needed to make the best decision for their own pregnancies. By digging into the data, Oster found that much of the conventional pregnancy wisdom was wrong. In Cribsheet, she now tackles an even greater challenge: decision-making in the early years of parenting. As any new parent knows, there is an abundance of often-conflicting advice hurled at you from doctors, family, friends, and strangers on the internet. From the earliest days, parents get the message that they must make certain choices around feeding, sleep, and schedule or all will be lost. There's a rule-or three-for everything. But the benefits of these choices can be overstated, and the trade-offs can be profound. How do you make your own best decision? Armed with the data, Oster finds that the conventional wisdom doesn't always hold up. She debunks myths around breastfeeding (not a panacea), sleep training (not so bad!), potty training (wait until they're ready or possibly bribe with M&Ms), language acquisition (early talkers aren't necessarily geniuses), and many other topics. She also shows parents how to think through freighted questions like if and how to go back to work, how to think about toddler discipline, and how to have a relationship and parent at the same time. Economics is the science of decision-making, and Cribsheet is a thinking parent's guide to the chaos and frequent misinformation of the early years. Emily Oster is a trained expert-and mom of two-who can empower us to make better, less fraught decisions-and stay sane in the years before preschool.

This highly practical book explains how executive teams in global companies can work together to successfully drive change, enable fast growth or restructure the business. It demonstrates a clear correlation between team development and business results and even deals with special issues for teams in the not-for-profit sector and emerging markets.

The decision-making process has become a challenge in modern organizations due to increased access to information and large data sets. When considering single-criteria problems, the decision making process is extremely intuitive. On the other hand, multi-criteria decision making, which involves several factors, requires further consideration and more sophisticated methods. Fuzzy Optimization and Multi-Criteria Decision Making in Digital Marketing applies fuzzy theory and multi-criteria decision making principles for better practice in the digital business environment. Presenting timely research and case studies on practical implementation of such theories in the digital marketplace, this publication is designed for use by business professionals, executives, graduate-level students, and researchers. This research-focused publication features discussions on several key concepts useful for modern business professionals including decision-making models and fuzzy theory applied to internet marketing, consumer behavior, and the optimization of strategic marketing plans.

Enterprise Modeling has been defined as the art of externalizing enterprise knowledge, i.e., representing the core knowledge of the enterprise. Although useful in product design and systems development, for modeling and model-based approaches to have a more profound effect, a shift in modeling approaches and methodologies is necessary. Modeling should become as natural as drawing, sketching and scribbling, and should provide powerful services for capturing work-centric, work-supporting and generative knowledge, for preserving context and ensuring reuse. A solution is the application of Active Knowledge Modeling (AKM).

The AKM technology is about discovering, externalizing, expressing, representing, sharing, exploring, configuring, activating, growing and managing enterprise knowledge. An AKM solution is about exploiting the Web as a knowledge engineering medium, and developing knowledge-model-based families of platforms, model-configured workplaces and services.

This book was written by the inventors of AKM arising out of their cooperation with both scientists and industrial practitioners over a long period of time, and the authors give examples, directions, methods and services to enable new ways of working, exploiting the AKM approach to enable effective c-business, enterprise design and development, and lifecycle management. Industry managers and design engineers will become aware of the manifold possibilities of, and added values in, IT-supported distributed design processes, and researchers for collaborative design environments will find lots of stimulation and many examples for future developments.

Managing a servitization strategy is a tough managerial challenge due to the delicate and high business implications. What do you need to know to achieve the outcomes the company wants? A reliable, practical, and effective instrument and a relevant dynamic managerial capability for motivation and adoption decision. This is the value proposition of Servitization: Assessment Protocol for Action.Servitization is about adding service value to the manufacturing business. The concise content develops pioneering processes and application models through its 5 chapters, written in a colloquial way with real examples while offering corresponding application dynamics that allow incorporating the reader's own experiences on the subject. This book is a suitable support for directors and managers of the manufacturing industry, as well as a tool for immediate action for the professionals interested in the business service innovation model, university professors and students, researchers and consultants, and anyone interested in adding value of service to your business.

This chapter describes a study conducted at the Swinburne University of Technology in Australia, in their School of Business. The study was to explore the applicability of a judgment-analytic decision support system to the assessment of the likelihood of an applicant being selected for admission to the School's Graduate Certificate in Business Administration (GCBA) program. The likelihood of a program administrator selecting a particular applicant is directly linked to the assessment of the likelihood of that applicant's success in the GCBA program. The purpose of this study, in effect, was to analyze the administrative judgment process in assessment of an applicant's likelihood of success in the program. THE PROCESS OF HUMAN JUDGMENT Human judgment is a process through which an individual uses social infonnation to make decisions. The social infonnation is obtained from an individual's environment and is interpreted through the individual's cognitive image of the environment. The. cognitive image provides a representation of the environment based on past experiences and training, and essentially predisposes the person to respond to social infonnation in predictable ways. An individual's policies or beliefs about the environment represent these patterns. Human judgments are based then upon one's interpretation of available infonnation. They are probability statements about one's environment and how one reacts to it. This condition leads to the human judgment process being inherently limited. It is fundamentally a covert process. It is seldom possible for an individual to accurately describe his or her judgment process accurately.

Proceedings of the Advanced Seminar held at the Joint Research Centre, Ispra, Italy, June 4-8, 1984

Emphasizes building the most appropriate model possible from the available data.
* Major focus is on analysis and communication of results to management. Teaches readers how to conduct a management science study, analyze different situations, break down the steps of problem-solving, write a business report, and effectively communicate study results to management.
* A supporting CD-ROM is packaged with every book to include three complete additional chapters, additional cases and problems for every chapter, coverage of key algorithms and derivations, a review of statistics, the complete WINQSB package developed by Yih-Long Chang, and Excel files for every chapter.
* Computer Integrated Approach: Use of Excel, WinQSB, and LINDO for windows integrated throughout text for use in solving models.

Are you ready to lead? Will you pass the test?

Despite all the effort through the years to understand what it takes to be an effective leader, the challenges of leadership remain enormously difficult and elusive; even today, most CEOs don't last five years in the job. The demands to deliver at a consistently high level can be unforgiving.

The loneliness. The weight of responsibility. The relentless second-guessing and criticism. The pressure to build all-star teams. The 24/7 schedule that requires superhuman stamina. The tough decisions that often leave no one happy. The expectation to always have the right answer when it can be hard just to know the right question.

These challenges are brought into their highest and sharpest relief in the corner office, but they are hardly unique to chief executives. All leaders face their own version of these tests, and the authors draw on the distilled wisdom, stories, and lessons from hundreds of chief executives to show how every aspiring leader can master these challenges and lead like a CEO. These foundational leadership skills will make all aspiring executives more effective in their roles today and lift the trajectory of their careers.

The CEO Test is the authoritative, no-nonsense insider's guide to navigating leadership's toughest challenges, brought to you by authors uniquely qualified to tell the stories. Adam Bryant has conducted in-depth interviews with more than 600 CEOs. Kevin Sharer spent more than two decades as president and then CEO of Amgen, where he led its expansion from $1 billion in annual revenues to nearly $16 billion. He has served on many boards and is a sought-after mentor for CEOs of global companies.

Leadership is getting harder as the speed of disruption across all industries accelerates. The CEO Test will better prepare you to succeed, whether you're a CEO or just setting out to become one.

Drastic changes of the societies in the new century require new paradigm in every area of social science. Organizations study is not exception. This book illustrates the cutting edge of organizations study beyond the traditional approaches in management science and general management theory. With an interdisciplinary approach emphasizing systemic properties of organizations such as interaction, hierarchy, network and emergence, it covers dynamic aspects of organizational learning and evolution as well as the decision making function and information processing process.

The third volume in the internationally bestselling McKinsey Trilogy, "The McKinsey Engagement" is an action guide to realizing the consistently high level of business solutions achieved by the experts at the world's most respected consulting firms.

Former consultant Dr. Paul Friga distills the guiding principles first presented in the bestselling "The McKinsey Way" and the tested-in-the-trenches methodologies outlined in "The McKinsey Mind," and combines them with many of the principles and procedures implemented by the military and other organizations. The result is nothing less than the business equivalent of a "Special Forces Field Manual."

True to its stated goal of arming consultants and corporate problem solvers with a blueprint for achieving consistently phenomenal results, "The McKinsey Engagement" is short on theory and long on action. Each chapter focuses on one element in the celebrated TEAM FOCUS problem-solving model and features a concise discussion of a key concept or principle, followed by: Clear rules of engagement A set of operating tactics Sophisticated problem solving tools Easy-to-follow action steps Exercises, checklists, and training tips War stories and best practices case studies

A toolkit for bringing clarity, discipline, and purpose to all your problem-solving and change management initiatives, "The McKinsey Engagement" is an indispensable guide for consultants, as well as for executives, managers, students, and corporate trainers.

This volume highlights the main procedures for assessing the regional risks resulting from dangerous goods storage, and transportation by means of different systems (i.e., road, rail, ship, and pipeline). The information in the book is based on a wide range of references and studies. The main procedural steps involved in quantitative risk analysis for transportation systems are supported by relevant methods of risk assessment, as recognized at an international level. The book gives an overview of the criteria and guidelines applicable to the implementation of risk assessments and management at different stages. Chapter 1 describes the environmental and safety factors to consider when performing a transportation risk analysis for a region. Chapter 2 presents risk definitions and the methodology for analyzing transportation risks in a complex area. Chapter 3 presents general information about truck accidents and their consequences, and reviews the risk presented by road tunnels. Chapter 4 deals with transportation of hazardous materials by rail. Chapter 5 is concerned with the assessment of transportation risks on water ways. Chapter 6 furnishes a description of the transport pipelines for natural gas and petroleum products and describes the situation in Switzerland. Chapter 7 presents a compilation of statistical data related to accidents and the movement of dangerous goods. Chapter 8 is devoted to the description of data bases and computer support for risk assessment. Chapter 9 deals with integrated approaches for regional risk assessment and safety management with special emphasis to the transportation of hazardous materials. Chapter 10 presents several relevant case studies andmiscellaneous information.

Gorrod examines the many challenges for the next generation risk management system. Dramatic changes in market conditions, budgetary constraints, the evolving nature of risk within the financial organization, as well as the requirements of increasing regulation in the global market place have resulted in a totally different environment for risk systems. These applications must be functionally richer, have greater performance, provide seamless and improved integration, as well as being quick to deploy and cheaper to deliver and support. Recent advances in technology have provided a number of tools to help the risk technologist. This book summarizes these new trends and also arms the reader with the knowledge, tools and approaches required to survive in this new environment. Covering the requirements of the trader and risk manager, to how to decide whether and how to out-source or develop in-house, this book acts as the handbook for risk technologists to survive these challenges.

This book is designed to assist industrial engineers and production managers in developing procedural and methodological engineering tools to meet industrial standards and mitigate engineering and production challenges. It offers practitioners expert guidance on how to implement adequate statistical process control (SPC), which takes account of the capability to ensure a stable process and then regulate if variations take place due to variables other than a random variation. Powerful engineering models of new product introduction (NPI), continuous improvement (CI), and the eight disciplines (8D) model of problem solving techniques are explained. The final three chapters introduce new methodological models in operations research (OR) and their applications in engineering, including the hyper-hybrid coordination for process effectiveness and production efficiency, and the Kraljic-Tesfay portfolio matrix of industrial buying.

Suppose you had the chance to invest in a venture that succeeds half the time. When you fail you lose your in vestment; when you succeed you make a profit of$1.60 for every $1.00 you invest. The odds are 8 to 5 in your favor and you should do well-casinos and insurance companies thrive under less favorable conditions. If you can invest as much as you like, as often as you like, using a betting system that guarantees you can't go broke, common sense suggests you will almost certainly make aprofitafteryou make a large numberofinvestments. In response to yourrequest for a hot stock yourastrologer tells you ABC Inc. will triple in a year (she's really a fraud and picked the stock at random). But since such stocks are rare (one in athousand) you consultan expert and, strangely enough, he confirms the astrologer. From experience you know that the expert diagnoses all stocks, good and bad, correctly, 90% of the time. Common sense suggests you have an excellent chance of tripling your money. You are chairman of acommittee ofthree. Decisions are made by majority rule but if there is no majority your vote as chairman breaks ties. Common sense suggests you will inevitably have more power to determine the outcome than the other members."

Get to better, more effective strategy.

In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In Better, Simpler Strategy, Harvard Business School professor Felix Oberholzer-Gee shows how these companies achieve more by doing less. At a time when rapid technological change and global competition conspire to upend traditional ways of doing business, these companies pursue radically simplified strategies. At a time when many managers struggle not to drown in vast seas of projects and initiatives, these businesses follow simple rules that help them select the few ideas that truly make a difference.

Better, Simpler Strategy provides readers with a simple tool, the value stick, which every organization can use to make its strategy more effective and easier to execute. Based on proven financial mechanics, the value stick helps executives decide where to focus their attention and how to deepen the competitive advantage of their business.

How does the value stick work? It provides a way of measuring the two fundamental forces that lead to value creation and increased financial success—the customer's willingness-to-pay and the employee's willingness-to-sell their services to the business. Companies that win, Oberholzer-Gee shows, create value for customers by raising their willingness-to-pay, and they provide value for talent by lowering their willingness-to-sell. The approach, proven in practice, is entirely data driven and uniquely suited to be cascaded throughout the organization.

With many useful visuals and examples across industries and geographies, Better, Simpler Strategy explains how these two key measures enable firms to gauge and improve their strategies and operations. Based on the author's sought-after strategy course, this book is your must-have guide for making better strategic decisions.

Information Technology (IT) - the field that links computer and communications equipment and software - is transforming the way modern business is done. Examples of factors leading these changes are: rapidly decreasing costs of computer hardware, government de-regulation, accelerating global competitiveness, an increasing management awareness, and the knowledge of how to employ Information Technology successfully. These have all led to the increase of IT's effects on existing markets, and, in the process, are creating entirely new markets. This book explores a variety of advances in IT by a group of researchers who are at the cutting edge of this research. Moreover, the book examines these innovative developments in terms of the Information Technology field and its effect on modern business. It is becoming increasingly apparent that IT is critical to success in today's competitive marketplace. As a result, this book examines a host of emerging effects at work in these developments and seeks to make sense out of these counter-acting, sometimes multiplicative, effects which can become obstacles for managers who wish to develop competitive applications of IT. These effects and the development of IT are grouped into four general categories in the book: Future Markets, Inter-Organizational Systems, Focused Applications, and Future Strategies.