The Missing Link to Toyota-Style Success--LEAN LEADERSHIP

Winner of the 2012 Shingo Research and Professional Publications Award

"This great book reveals the secret ingredient to lean success: lean leadership. Not only is it a pleasure to read, but it is also deep and enlightening. This book is an absolute must-read for anyone interested in lean: it's both an eye opener and a game changer."
--Michael Balle, Ph.D., coauthor of "The Gold Mine" and "The Lean Manager"

"This will immediately be recognized as the most important book ever published to understand and guide 'True North Lean' and the goal of perpetual business excellence."
--Ross E. Robson, President and CEO, DnR Lean, LLC, and the original Director of The Shingo Prize

"An excellent book that will shape leadership development for decades to come."
--Karen Martin, Principal, Karen Martin & Associates, and author of "The Kaizen Event Planner"

About the Book:

TOYOTA. The name signifies greatness-- world-class cars and game-changing business thinking. One key to the Toyota Motor Company's unprecedented success is its famous production system and its lesser-known product development program. These strategies consider the end user at every turn and have become the model for the global lean business movement.

All too often, organizations adopting lean miss the most critical ingredient--lean leadership. Toyota makes enormous investments in carefully selecting and intensively developing leaders who fit its unique philosophy and culture. Thanks to the company's lean leadership approach, explains "Toyota Way" author Jeffrey Liker and former Toyota executive Gary Convis, the celebrated carmaker has set into motion a drive for continuous improvement at all levels of its business. This has allowed for: Constant growth: Toyota increased profitability for 58 consecutive years--slowing down only in the face of 2008's worldwide financial difficulties, the recall crisis, and the worst Japanese earthquake of the century. Unstoppable inventiveness: Toyota's approach to innovative thinking and problem solving has resulted in top industry ratings and incredible customer satisfaction, while allowing the company to weather these three crises in rapid succession and to come out stronger. Strong branding and respect: Toyota's reputation was instrumental in the company's ability to withstand the recalls-driven media storm of 2010.

But what looked to some to be a sinking ship is once again running under a full head of steam. Perhaps the Toyota culture had weakened, but lean leadership was the beacon that showed the way back.

In fact, writes Liker, the company is "as good and perhaps a better model for lean leadership than it ever has been." of innovation and growth. Yet, "Industry Week" reports that just 2 percent of companies using lean processes can likewise claim to have had long-term success. What the other 98 percent lack is unified leadership with a common method and philosophy.

If you want to get lean, you have to take it to the leadership level. "The Toyota Way to Lean Leadership" shows you how.

This book presents the content of a year's course in decision processes for third and fourth year students given at the University of Toronto. A principal theme of the book is the relationship between normative and descriptive decision theory. The distinction between the two approaches is not clear to everyone, yet it is of great importance. Normative decision theory addresses itself to the question of how people ought to make decisions in various types of situations, if they wish to be regarded (or to regard themselves) as 'rational'. Descriptive decision theory purports to describe how people actually make decisions in a variety of situations. Normative decision theory is much more formalized than descriptive theory. Especially in its advanced branches, normative theory makes use of mathematicallanguage, mode of discourse, and concepts. For this reason, the definitions of terms encountered in normative decision theory are precise, and its deductions are rigorous. Like the terms and assertions of other branches of mathematics, those of mathematically formalized decision theory need not refer to anything in the 'real', i. e. the observable, world. The terms and assertions can be interpreted in the context of models of real li fe situations, but the verisimilitude of the models is not important. They are meant to capture only the essentials of adecision situation, which in reallife may be obscured by complex details and ambiguities. It is these details and ambiguities, however, that may be crucial in determining the outcomes of the decisions.

p>Imagine what your life would be like if you could apply the same strategies that successful people used to get ahead.

These are the folks who live in the grand houses that you see when you drive down certain streets. They drive nice cars and dine at the best restaurants. They live their lives like absolute superstars.

Join business consultant John M. Hawkins, who learned long ago that the secret to success is building a strategic plan to get what you want. He provides a detailed road map so you can join the ranks of the most successful. You'll learn how to - build a smart, strategic plan; - take risks (and when to take them); - change the way you think about challenges; - maintain your focus and stick to your plan.

Follow in the footsteps of strategic thinkers and get exactly where you want to go. All you have to do is start thinking like a millionaire and say "yes" to success. It starts with "Building a Strategic Plan for Your Life and Business."

Enterprise Modeling: Improving Global Industrial Competitiveness gives an overview of the current state-of-the-art in enterprise modeling and its application. Enterprise modeling is both a concept and a tool that is highly developed at the research level, but which still promises many new industrial applications. Enterprise models constitute a theoretical basis for the information system in an enterprise and are regarded by many as a substantial opportunity to improve global industrial competitiveness. Enterprise Modeling: Improving Global Industrial Competitiveness gives the reader an understanding of enterprise modeling as a concept and provides examples of its application by describing some of the currently available tools. It is organized in five parts: overview and international trends, the basis of enterprise modeling, application areas, implementation, and industrial experience with enterprise modeling. Enterprise Modeling: Improving Global Industrial Competitiveness is useful to developers of business information systems, users of technical information systems, engineers within operations management, and engineers and economists dealing with performance assessment and improvement. Enterprise Modeling: Improving Global Industrial Competitiveness is suitable as a secondary text for a graduate level course, and as a reference for researchers and practitioners in industry.

This book provides a practice-driven, yet rigorous approach to executive management decision-making that performs well even under unpredictable conditions. It explains how executives can employ prescribed engineering design methods to arrive at robust outcomes even when faced with uncontrollable uncertainty. The book presents the paradigm and its main principles in Part I; in Part II it illustrates how to frame a decision situation and how to design the decision so that it will produce its intended behavior. In turn, Part III discusses in detail in situ case studies on executive management decisions. Lastly, Part IV summarizes the book and formulates the key lessons learned.

Advanced communications and information technologies provide the basis for operational risk management. In order to support managers in real-time risk assessment and decision-making, the advanced technologies must be complemented by an appropriate reasoning logic. This book presents such a reasoning logic for operational risk management. Chapter 1 discusses the need for operational risk management and the feasibility of its use based upon advances in sensing, mobile communications, and satellite positioning technologies. Chapter II presents a reasoning logic for operational risk management that capitalizes upon these developments. Chapter III illustrates the integration of the reasoning logic in hypermedia, multimedia, and virtual reality systems, coupled with the capabilities provided by the Internet. Chapters IV-VI illustrate the realism of operational risk management for hazardous material transportation, emergency response, air raid command, and emergency response at a nuclear power generation facility. The book closes with an experimental assessment of the logic and associated decision aids in Chapter VII. Audience: Researchers, who will find the most recent advances in operational risk management with experimental assessments. Practitioners, who are provided with a detailed description of operational risk management and the latest advances in information and communications technologies to implement this new approach for managing risks in operational settings, such as transportation of hazardous materials and emergency response. Students, who will learn the basic concepts in theory and practice of building models for decision and risk analysis, and embedding them into commercial software as decision support systems.

Crisis events are increasingly common. Their impacts are greater--and they are more widely reported in the media--than ever before. They often symbolize tragedy and loss, but they are also the precipitating factors in radical, rapid, and frequently positive social change. Understanding the complex dynamics of these powerful events is imperative for both researchers and managers. Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research, and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes, shuttle explosions, and corporate implosions such as Enron. The "organization" can be anything from a company to a federal bureaucracy or society. Organizational crisis is presented as a natural stage in organizational evolution, creating not only stress and threats but also opportunities for growth and development. Communication is viewed as the pivotal process in the creation and maintenance of organization, and its role is examined here at every stage, from incubation to avoidance, crisis management, and recovery. Researchers, crisis managers, and communications managers will find a wealth of applied theoretical orientations, including chaos theory, sensemaking, organizational learning theory, and more.

Search Theory is one of the original disciplines within the field of Operations Research. It deals with the problem faced by a Searcher who wishes to minimize the time required to find a hidden object, or "target. " The Searcher chooses a path in the "search space" and finds the target when he is sufficiently close to it. Traditionally, the target is assumed to have no motives of its own regarding when it is found; it is simply stationary and hidden according to a known distribution (e. g. , oil), or its motion is determined stochastically by known rules (e. g. , a fox in a forest). The problems dealt with in this book assume, on the contrary, that the "target" is an independent player of equal status to the Searcher, who cares about when he is found. We consider two possible motives of the target, and divide the book accordingly. Book I considers the zero-sum game that results when the target (here called the Hider) does not want to be found. Such problems have been called Search Games (with the "ze- sum" qualifier understood). Book II considers the opposite motive of the target, namely, that he wants to be found. In this case the Searcher and the Hider can be thought of as a team of agents (simply called Player I and Player II) with identical aims, and the coordination problem they jointly face is called the Rendezvous Search Problem.

Perspectives in Life Cycle Impact Assessment: A Structured Approach to Combine Models of the Technosphere, Ecosphere and Valuesphere describes the relationship between subjective and objective elements in Life Cycle Impact Assessment. It suggests a new framework which will allow people to master two of the major problems associated with LCA, the difficulty of separating subjective from objective elements and the tendency for impact assessment to record phantoms' rather than actual damages. Perspectives in Life Cycle Impact Assessment: A Structured Approach to Combine Models of the Technosphere, Ecosphere and Valuesphere presents a proposal for a second generation framework and method for Life Cycle Impact Assessment. Many of the suggested elements are either based on other tools for environmental analysis, e.g. risk assessment, or fit in well with tools and concepts such as industrial ecology, technology assessment, or environmental impact assessment. The research presented in this book goes beyond the scope of presently used methods for Life Cycle Assessment and may stimulate new developments in a variety of areas. The book will appeal to persons from a wide range of scientific disciplines who are interested in learning more about Life Cycle Assessment. It will be especially valuable to members of SETAC and to students and researchers in the fields of environmental impact assessment, risk assessment and industrial ecology.

The professional services market is under continuous pressure to change. Some firms have responded well, many have tried and failed. Professionals are trained to analyze and debate, rather than decide and act. Implementation and speed of response within professional firms remains a key problem. While there are many management books focusing on strategic change, few tackle change in the context of professionals. This book provides practical tools and techniques to harness the intellect and energy of professionals and achieve buy-in and commitment to change in their firms.

ACKNOWLEDGEMENTS PART 1 FISH CONSUMPTION AND METHYLMERCURY EXPOSURE IN THE AMAZON A. C. BARBOSA, A. M. GARCIA, J. R. DESOUZAI Mercurycontamination inhairofriverine 1-8 populations of Apiacas Reserve in the Brazilian Amazon E. D. BIDONE, Z. C. CASTILHOS, T. J. S. SANTOS, T. M. C. SOUZA and L. D. LACERDA I Fish contamination and human exposure to mercury in Tartarugalzinho River, Amapa State, Northern Amazon, Brazil. A screening approach 9-15 H. A. KEHRIG, O. MALM and H. AKAGI I Methylmercury in hair samples from different riverine groups, Amazon, Brazil 17-29 J. LEBEL, M. ROULET, D. MERGLER, M. LUCOTTE and F. LARRIBE I Fish diet and 31-44 mercury exposure in a riparian Amazonian population O. MALM. , J. R. D. GUIMARAES, M. B. CASTRO, W. R. BASTOS, J. P. VIANA, F. J. P. BRANCHES, E. G. SILVEIRA and W. C. PFEIFFER I Follow-up of mercury levels in fish, human hairand urine in the Madeira and Tapaj6s basins, Amazon, Brazil 45-51 PART 2 CHILD DEVELOPMENT AND LONG TERM EXPOSURE G. J. MYERS, P. W. DAVIDSON, C. COX, C. F. SHAMLAYE, O. CHOISY, E. CERNICHIARI, A. CHOI, J. SLOANE-REEVES, C. AXTELL, P. GAO and T. W. CLARKSON I The Seychelles child development study: Results and new directions through twenty-nine months 53-61 B. WHEATLEY, S. PARADIS, M. LASSONDE, M. -F. GIGUERE and S.

This book seeks to explain why the changes produced by the new managerialism have been more radical in some countries than in others. Saint-Martin shows that the reception given by states to managerialist ideas depends on the openness of policy-making institutions to outside expert knowledge and on the organization, development, and social recognition of management consultancy.

Servant Leader Human Resource Management provides a comprehensive conceptual framework based on a dignity enhancing stewardship model that integrates and balances mission achievement with motive, means and ends integrity from both a line manager and human resource department perspective.

In this book leading scholars debate current issues and shed light on future prospects in the field of Knowledge Management. It presents new perspectives on knowledge and learning, including modes of knowing in practice, transactive knowledge systems, organizational narrations, and challenges conventional wisdom. It deals with emerging issues in knowledge and innovation embracing models of distributed innovation and forms of co-operation. It also includes problems in managing knowledge, leadership issues and how to measure knowledge.

A central problem of prescriptive decision making is the mismatch between the elegant formal models of decision theory and the less elegant, informal thinking of decision makers, especially when dealing with ill-structured situations. This problem has been a central concern of the authors and their colleagues over the past two decades. They have wisely (to my mind) realized that any viable solution must be informed by a deep understanding of both the structural properties of alternative formalisms and the cognitive demands that they impose on decision makers. Considering the two in parallel reduces the risk of forcing decision makers to say things and endorse models that they do not really understand. It opens the door for creative solutions, incorporating insights from both decision theory and cognitive psychology. It is this opportunity that the authors have so ably exploited in this important book. Under the pressures of an interview situation, people will often answer a question that is put to them. Thus, they may be willing to provide a decision consultant with probability and utility assessments for all manner of things. However, if they do not fully understand the implications of what they are saying and the use to which it will be put, then they cannot maintain cognitive mastery of the decision models intended to represent their beliefs and interests.

Experts from academia and government who are actively engaged in research in the area of risk communication present a compendium of cases that give information and allow the development of strategies to improve the communication of scientific information to the public. The cases span Western, Central and Eastern Europe, covering such areas as nuclear waste, heavy metal contamination, landfill siting, risk perception, global warming, international health for all, and more. The conclusions and recommendations presented here are being used to develop future activities to further explore this area of risk communication as an international study. Audience: Scientists, risk communicators, psychologists, toxicologists, health professionals, and anyone who has an interest in public communication on scientific uncertainty.

Security risk assessment and related control mechanisms are management tools that will fail in their purpose if they are too complex, too bureaucratic or insufficiently focused. Security Risk Assessment and Control presents a comprehensive risk model together with worked examples, helpful tips and blank proformas and forms. Written in a clear, easily digestible style, it also comprises a useful aide-memoire relevant to more experienced security professionals.

Operational risk is one of the oldest risks in the banking sector, and yet regulatory bodies including the Basle Committee are still working on a regulatory framework. Damage control measures introduced by banks have often proved ineffective. The successful management of operational risk will be a significant competitive advantage for banks in the future. This book is a practical guide to achieving control of operational risk. Using qualitative analysis, the author suggests risk identification procedures and provides tools for the analysis, quantification, and management of risk. He goes on to discuss future developments in both the regulatory and insurance sectors, including the most recent Basle Committee proposals.

Progress in collaborative networks continues showing a growing number of manifestations and has led to the acceptance of Collaborative Networks (CN) as a new scientific discipline. Contributions to CN coming from multiple reference disciplines has been extensively investigated. In fact developments in CN have benefited from contributions of multiple areas, namely computer science, computer engineering, communications and networking, management, economy, social sciences, law and ethics, etc. Furthermore, some theories and paradigms defined elsewhere have been suggested by several research groups as promising tools to help define and characterize emerging collaborative organizational forms. Although still at the beginning of a long way to go, there is a growing awareness in the research and academic world, for the need to establish a stronger theoretical foundation for this new discipline and a number of recent works are contributing to this goal. From a utilitarian perspective, agility has been pointed out as one of the most appealing characteristics of collaborative networks to face the challenges of a fast changing socio-economic context. However, during the last years it became more evident that finding the right partners and establishing the necessary preconditions for starting an effective collaboration process are both costly and time consuming activities, and therefore an inhibitor of the aimed agility. Among others, obstacles include lack of information (e.g. non-availability of catalogs with normalized profiles of organizations) and lack of preparedness of organizations to join the collaborative process. Overcoming the mismatches resulting from the heterogeneity of potential partners (e.g. differences in infrastructures, corporate culture, methods of work, and business practices) requires considerable investment. Building trust, a pre-requisite for any effective collaboration, is not straight forward and requires time. Therefore the effective creation of truly dynamic collaborative networks requires a proper context in which potential members are prepared to rapidly get engaged in collaborative processes. The concept of breeding environment has thus emerged as an important facilitator for wider dissemination of collaborative networks and their practical materialization. The PRO-VE'05 held in Valencia, Spain, continues the 6th event in a series of successful working conferences on virtual enterprises. This book includes selected papers from that conference and should become a valuable tool to all of those interested in the advances and challenges of collaborative networks.

Discover how to Be Decisive - Now! This 2-in-1 guide is designed to help you become a more effective decision maker in an instant, whilst giving you the deeper knowledge to ensure long-lasting results. With the unique 2-in-1 approach, you can learn your way. Use the seven Speed Read tips immediately, then take your time exploring the Big Picture chapters. * Make the right decisions quickly and effectively * Understand the problem properly and work out your priorities * Ensure your decision is the right one and avoid the common mistakes * Know the value of risk planning and how to do it successfully * Look back to learn lessons on better decisions next time As an ambitious manager, you need the right information at the right time to help you advance in your career. The 2-in-1 Manager will ensure you improve and succeed in business, right now and in the future.

Industrial development is essential to improvement of the standard of living in all countries. People's health and the environment can be affected, directly or indirectly by routine waste discharges or by accidents. A series of recent major industrial accidents and the effect of pollution highlighted, once again, the need for better management of routine and accidental risks. Moreover, the existence of natural hazards complicate even more the situation in any given region. In the past effort to cope with these risks, if made at all, have been largely on a plant by plant basis; some plants are well equipped to manage environmental and health hazards, while others are not. Managing the hazards of modern technological systems has become a key activity in highly industrialised countries. Decision makers are often confronted with complex issues concerning economic and social development, industrialisation and associated infrastructure needs, population and land use planning. Such issues have to be addressed in such a way that ensures that public health will not be disrupted or substantially degraded. Due to the increasing complexity of technological systems and the higher geographical density of punctual hazard sources, new methodologies and a novel approach to these problems are challenging risk managers and regional planers. Risks from these new complex technological systems are inherently different form those addressed by the risk managers for decades ago.

The study of complex systems attracts the attention of many researchers in diverse fields. Complex systems are characterized by a high number of entities and a high degree of interactions. One of the most important features is that they do not involve a central organizing authority, but the various elements that make up the systems are self-organized. Moreover, some complex systems possess an emergency priority: climate change and sustainable development research, studies of public health, ecosystem habitats, epidemiology, and medicine, among others.

Unfortunately, a great number of today's overlapping approaches fail to meet the needs of decision makers when managing complex domains. Indeed, the design of complex systems often requires the integration of a number of artificial intelligence tools and techniques. The problem can be viewed in terms of goals, states, and actions, choosing the best action to move the system toward its desired state or behavior. This is why agent-based approaches are used to model complex systems.

The main objective of this book is to bring together existing methods for decision support systems creation within a coherent agent-based framework and to provide an interdisciplinary and flexible methodology for modeling complex and systemic domains.

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