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Books > Business & Economics > Business & management > Management & management techniques > Management decision making

The New Psychology of Winning - Top Qualities of a 21st Century Winner (Paperback): Denis Waitley The New Psychology of Winning - Top Qualities of a 21st Century Winner (Paperback)
Denis Waitley
R414 Discovery Miles 4 140 Ships in 10 - 15 working days
Stinkin' Thinkin': 37 Mental Mistakes, False Beliefs & Superstitions That Can Ruin Your Career & Your Life - 37... Stinkin' Thinkin': 37 Mental Mistakes, False Beliefs & Superstitions That Can Ruin Your Career & Your Life - 37 Mental Mistakes, False Beliefs & Superstitions That Can Ruin Your Career & Your Life (Paperback)
Dr. Gary S. Goodman
R370 Discovery Miles 3 700 Ships in 10 - 15 working days
Multiple Criteria Optimization - State of the Art Annotated Bibliographic Surveys (Hardcover, 2002 ed.): Xavier Gandibleux Multiple Criteria Optimization - State of the Art Annotated Bibliographic Surveys (Hardcover, 2002 ed.)
Xavier Gandibleux
R4,291 Discovery Miles 42 910 Ships in 18 - 22 working days

The roots of Multiple Criteria Decision Making and Multiple Criteria Optimization were laid by Pareto at the end of the 19th century, and since then the discipline has prospered and grown, especially during the last three decades. Today, many decision support systems incorporate methods to deal with conflicting objectives. The foundation for such systems is a mathematical theory of optimization under multiple objectives.

Since its beginnings, there have been a vast number of books, journal issues, papers and conferences that have brought the field to its present state. Despite this vast body of literature, there is no reliable guide to provide an access to this knowledge. Over the years, many literature surveys and bibliographies have been published. With the ever rapidly increasing rate of publications in the area and the development of subfields, these were mostly devoted to particular aspects of multicriteria optimization: Multiobjective Integer Programming, Multi-objective Combinatorial Optimization, Vector Optimization, Multiobjective Evolutionary Methods, Applications of MCDM, MCDM Software, Goal Programming. Hence the need for a comprehensive overview of the literature in multicriteria optimization that could serve as a state of the art survey and guide to the vast amount of publications. Multiple Criteria Optimization: State of the Art Annotated Bibliographic Surveys is precisely this book. Experts in various areas of multicriteria optimization have contributed to the volume. The chapters in this book roughly follow a thread from most general to more specific. Some of them are about particular types of problems (Theory of Vector Optimization, Nonlinear MultiobjectiveProgramming, Fuzzy Multiobjective Programming, Multiobjective Combinatorial Optimization, Multicriteria Scheduling Problems), while the others are focused on multi-objective methodologies (Goal Programming, Interactive Methods, Evolutionary Algorithms, Data Envelopment Analysis). All contributing authors invested great effort to produce comprehensive overviews and bibliographies and to have references that are as precise as possible.

Managing Uncertainties in Networks - Public Private Controversies (Paperback, New): Joop Koppenjan, Erik-Hans Klijn Managing Uncertainties in Networks - Public Private Controversies (Paperback, New)
Joop Koppenjan, Erik-Hans Klijn
R1,589 Discovery Miles 15 890 Ships in 10 - 15 working days

As public and private sector organizations work more frequently in partnership, managing uncertainties, problems and controversies becomes increasingly difficult. Despite sophisticated technology and knowledge, the strategic networks and games required to solve uncertainties become more complex and more important than ever before.
Managing Uncertainties in Networks is a new text that examines developments in the area of network strategy. Differentiating itself from other policy network approaches which have a mainly research focus, this text has a managerial orientation presenting strategies and management recommendations for public and private sector organizations as well as the analytical tools required by practitioners seeking to support their own internal decision making and strategy formulation.
Topics covered include:
* Knowledge conflicts
* Uncertainties and governments
* Technological controversies
* Collaborative problem solving
* Managing networks
Tapping into the important and ever-growing area of risk and uncertainty management, this is a vital and long awaited staple for the arena written by two leading authors in the field. It will be key reading for students, scholars and policy makers seeking to understand the complexities of the network society.

Public-Private Partnerships - Managing Risks and Opportunities (Hardcover): A. Akintoye Public-Private Partnerships - Managing Risks and Opportunities (Hardcover)
A. Akintoye
R3,063 Discovery Miles 30 630 Ships in 10 - 15 working days

"Public Private Partnership is a key issue in the construction industry - causing much concern among contractors, funders and facility managers. Demand has been building for a thorough analysis ...

"This edited book will familiarise both researchers and construction professionals working with public private partnerships (PPP) with the issues involved in the planning, implementation and day-to-day management of public private projects. It will show how current risk management methods can help the complex process of managing procurement via such partnerships.

The chapters - most authored by a practitioner/academic partnership - are organised round the concepts of best value and use the findings of a major research project investigating Risk Assessment and Management in Private Finance Initiative Projects. The analysis of this research will be supplemented with contributions by leading international experts from Hong Kong, Australia and Singapore, covering hospitals, schools, waste management and housing - to exemplify best practice in PPP-based procurement.

Managing Uncertainties in Networks - Public Private Controversies (Hardcover): Joop Koppenjan, Erik-Hans Klijn Managing Uncertainties in Networks - Public Private Controversies (Hardcover)
Joop Koppenjan, Erik-Hans Klijn
R5,496 Discovery Miles 54 960 Ships in 10 - 15 working days

As public and private sector organizations work more frequently in partnership, managing uncertainties, problems and controversies becomes increasingly difficult. Despite sophisticated technology and knowledge, the strategic networks and games required to solve uncertainties become more complex and more important than ever before.
Managing Uncertainties in Networks is a new text that examines developments in the area of network strategy. Differentiating itself from other policy network approaches which have a mainly research focus, this text has a managerial orientation presenting strategies and management recommendations for public and private sector organizations as well as the analytical tools required by practitioners seeking to support their own internal decision making and strategy formulation.
Topics covered include:
* Knowledge conflicts
* Uncertainties and governments
* Technological controversies
* Collaborative problem solving
* Managing networks
Tapping into the important and ever-growing area of risk and uncertainty management, this is a vital and long awaited staple for the arena written by two leading authors in the field. It will be key reading for students, scholars and policy makers seeking to understand the complexities of the network society.

The Authority Guide to Mindful Leadership - Simple techniques and exercises to manage yourself, manage others and effect change... The Authority Guide to Mindful Leadership - Simple techniques and exercises to manage yourself, manage others and effect change (Paperback)
Palma Michel 1
R279 R253 Discovery Miles 2 530 Save R26 (9%) Ships in 10 - 15 working days

How do you implement mindfulness in the workplace? Today's leaders and organisations need to develop an agile mindset and take bold risks. This Authority Guide shows you how to link mindfulness directly to business challenges and offers practical and accessible tools for change. Written by an expert on leadership, meditation and mindfulness, the book teaches you how to manage your inner landscape of thoughts, emotions and interruptions so that you can create a compassionate, innovative and sustainable working culture.

How Safe is Safe Enough? - Leadership, Safety and Risk Management (Hardcover, New Ed): Greg Alston How Safe is Safe Enough? - Leadership, Safety and Risk Management (Hardcover, New Ed)
Greg Alston
R3,779 Discovery Miles 37 790 Ships in 10 - 15 working days

Safety is not easy, it is a full time effort, and is equally important whether people are on the job or on personal time. If an organization is serious about mission success, it must take 'risk' seriously as well. Leaders need to be involved in the risk game at every turn, and understand the key elements (discussed throughout this book) that help them to win. Winning the risk game is what safety is all about. As in operational success, risk management requires the best human faculties to achieve victory; talent of organizational players and commitment from top leadership rule the day. The book covers leadership, safety programs, and risk management for organizations and individuals. It helps in professional development, grooming current and future leaders to understand their roles in safety and risk management. Central to the author's message are: Seven truths of safety that the author discovered as a senior safety officer. Four roadblocks to achieving zero mishaps that must be aggressively addressed. Nine elements to risk reduction, with which leaders must become familiar. He establishes the importance of an organizational leader's role in the safety/risk management game and provides the answer to, 'How safe is safe enough?' Often, managers at various levels do not have an understanding of what goes into a safety program, this book tells them, from an expert's view. The readership includes: executives and middle management; all leaders as a professional development book and students. It is also a supplemental textbook for safety and risk management courses.

People-Focused Knowledge Management - How Effective Decision Making Leads to Corporate Success (Paperback): Karl Wiig People-Focused Knowledge Management - How Effective Decision Making Leads to Corporate Success (Paperback)
Karl Wiig
R1,531 Discovery Miles 15 310 Ships in 10 - 15 working days

The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.

The Microeconomics of Wellbeing and Sustainability - Recasting the Economic Process (Paperback): Leonardo Becchetti, Luigino... The Microeconomics of Wellbeing and Sustainability - Recasting the Economic Process (Paperback)
Leonardo Becchetti, Luigino Bruni, Stefano Zamagni
R2,541 Discovery Miles 25 410 Ships in 10 - 15 working days

The Microeconomics of Wellbeing and Sustainability: Recasting the Economic Process explores the civil economy tradition in economic thought. Gaining increasing consensus worldwide, this alternative-not heterodox-view of the economic process and agents explains how modern economics is placing increasing emphasis on the determinants of subjective wellbeing and environmental sustainability. With support from behavioral economics, this book makes a foundational contribution that will help users better understand and prepare for future economic challenges.

What Would a Wise Woman Do? - Questions to Ask Along the Way (Paperback): Laura Steward Atchison What Would a Wise Woman Do? - Questions to Ask Along the Way (Paperback)
Laura Steward Atchison; Foreword by Jay Conrad Levinson
R349 Discovery Miles 3 490 Ships in 10 - 15 working days

Feeling stuck on autopilot, or totally off course?
What if you could go back to key points in your life and ask different questions of yourself and others to change where you are today?
Speaker, author, and entrepreneur Laura Atchison had it all--a great career, a successful business, ambitious goals, and a loving family--when she realized she was off course. Instead of achieving the life she was meant to live, she had been stuck on autopilot--plodding through the life others wanted her to live. By failing to ask the right questions of herself and others, her life had taken the wrong direction. Explore Atchison's riveting and candid story to see the parallel struggles all women share--and the opportunities all women possess to learn and grow beyond their wildest dreams. Learn the right questions to ask in career, family, relationships, spiritual life, finances, and more.
Unlock the life you were meant to have.
Get back on course, and stay there.
Begin asking different questions starting today--as a Wise Woman.
If these people could have reviewed this book, this is what they might have said:
""Laura's on fire"" - Joan of Arc
""If I had Laura to guide me I might not have gotten lost"" - Amelia Earhart
""Maybe if we had asked how it could end differently than the others we would have kept our heads "" -- The Beheaded Wives of Henry VIII
""If I had read this book, I might not have dated Marc Antony"" - Cleopatra
""Laura's advice is as indispensable as a thimble"" - Betsy Ross
""Laura found the knowledge I was seeking"" - Eve

Go Slow to Go Fast - Tools to Disrupt Incumbent Strategy & Behavior to WIN your Competitive Landscape (Paperback): Damian D.... Go Slow to Go Fast - Tools to Disrupt Incumbent Strategy & Behavior to WIN your Competitive Landscape (Paperback)
Damian D. Pitts
R418 Discovery Miles 4 180 Ships in 10 - 15 working days

"Go Slow to Go Fast" strategy counteracts Big-bang disruptors, causing change without early warning signs that makes practitioners incredibly hard to combat. Leaders using the strategy understand that two things are sure to happen; you either disrupt or you're going to be disrupted! For this reason, "Go Slow to Go Fast" strategy offers proven and credible strategic principles to help leaders and organizations survive big bangs to become Big-bang disruptors in their own right, creating their own strategic advantage within the competitive landscape they operate. By the end of the text, readers will be better equipped to think strategically, focus sharply, move quickly (as extraordinary leaders do), and 1) create differentiated products, services and behaviors to overcome incumbent thinking. 2) Integrate new strategy perspectives to grow revenues, market share and profits using Next-Level Practice Decisions (NLPDs) that go beyond best practices to form Next-Level Practices (NLPs). 3) Disrupt incumbent markets to avoid Big-bang disruption. 4) Avoid risk, lead out from crises before they happen and go beyond incumbent thinking to achieve performance-driven execution. In the end, "Go Slow to Go Fast" strategy is the step-wise procedural approach that reviewers have called "a timely paradigm shift that creates much needed dialogue with an objective approach for thought-leadership decisions to be made" about how to challenge the norms using empirical findings that will 'work,' 'will matter' and 'will stick!'

Cause a Disturbance - If You Can Slice a Melon or Make a Right-Hand Turn, You Can Be a Breakthrough Innovator (Paperback): Ken... Cause a Disturbance - If You Can Slice a Melon or Make a Right-Hand Turn, You Can Be a Breakthrough Innovator (Paperback)
Ken Tencer, John Paulo Cardoso
R435 R401 Discovery Miles 4 010 Save R34 (8%) Ships in 18 - 22 working days

If you can slice a melon or make a right-hand turn, you can be a breakthrough innovator.
The title of this book, "Cause a Disturbance," says it all, and it most assuredly will cause a disturbance in the way you think about business: your business.
Everyone knows--and everyone talks about--how important innovation is in the competitive battle to find, delight, and keep customers, yet far too few achieve it. As Tencer and Cardoso explain, "There's a big difference between an occasional spark of innovation and an eternal flame." But the reality is different; most firms struggle to consistently innovate. All that can change. Kick-start your business with attitude. Cause a disturbance
Whether your business is in transition or simply looking for an innovative spark, give it a lift with "Cause a Disturbance." Within these pages you will learn how innovation can change your business in simple steps through The 90% Rule(R) a straightforward philosophy that drives you to constantly ask "What's the next 10%? What's the next product, service, or process improvement that will create a continuously engaged customer base and strengthen my brand?"
Cause a disturbance in the way you think about innovation as you open your mind to the possibilities--and simplicity--of being innovative every day

The Collaborative Leadership Fieldbook (Paperback): David D. Chrislip The Collaborative Leadership Fieldbook (Paperback)
David D. Chrislip
R1,432 Discovery Miles 14 320 Ships in 10 - 15 working days

When the landmark book Collaborative Leadership was first published in 1994, it described the premise, principles, and leadership characteristics of successful collaboration. The book outlined an innovative way of building partnerships to solve the civic problems too big for anyone to solve alone as well as a new type of leadership that brings together diverse stakeholders to solve a community's problems. While that book provides a much-needed framework for working together, The Collaborative Leadership Fieldbook offers nonprofit practitioners, community leaders, and public officials a practical, hands-on resource. It presents the tools needed for applying the lessons learned, powerful approaches that get results, and guidance for solving complex community problems. In clear and concise terms, the Fieldbook

  • Presents a wide range of tools and concepts that can be readily applied
  • Provides a comprehensive guide to collaboration from conception to implementation
  • Describes how to establish effective civic leadership development programs to support collaborative efforts
  • Contains stories and examples that clearly illustrate the book's concepts and tools
  • Helps readers find-quickly and easily-what they need for their specific situations


Managing the Risk of Workplace Stress - Health and Safety Hazards (Hardcover): Sharon Clarke, Cary Cooper Managing the Risk of Workplace Stress - Health and Safety Hazards (Hardcover)
Sharon Clarke, Cary Cooper
R5,469 Discovery Miles 54 690 Ships in 10 - 15 working days


Contents:
1. Introduction: Costs associated with occupational stress: Risk Management of stress: The Structure of the book: 2. The Effects of Stress on Employee-Related Outcomes: Absenteeism, Turnover and Productivity: Work-Related Accidents: 3. Environmental Factors and Occupational Safety: Organisational Accidents: Organisation and Management: Safety Management Practices: Safety Culture: Safety Climate: Leadership: Supervision: Safety Subclimates: 4. Psychological Factors and Occupational Safety: Human Factors: Human Error: Violations: Accident Proneness: Personality Characteristics: Risk Propensity: 5. Job-Stress and Work-Related Accidents: Job Stress and Unsafe Acts: Job Stress and Safety Behavior: Individual Differences: 6. A Risk Management Approach to Occupational Stress: The Concept of Risk Assessment: Risk Assessment Methodologies: Risk Assessment of Occupational Stress: Risk Evaluation: Risk Reduction: Stress Interventions: 7. Assessment of Job Stress: Stress Audit Tools: Case Study - Stress Auditing at Somerset County Council: Stage One: Assessment of Job Stress: 8. Risk Evaluation: Risk Factors: Assessing Safety Risks: Case Study - Managing Stress and Accidents in the Offshore Oil and Gas Industry: Stage Two: Risk Evaluation: Risk Control: 9. Risk Reduction: Secondary / Tertiary Stress Prevention: Primary Stress Prevention: Reducing Safety Risks: Stage Three: Risk Reduction: Index

Safety Management - A Qualitative Systems Approach (Hardcover): John Davies, Alastair Ross, Brendan Wallace Safety Management - A Qualitative Systems Approach (Hardcover)
John Davies, Alastair Ross, Brendan Wallace
R4,357 Discovery Miles 43 570 Ships in 10 - 15 working days


Recent work has demonstrated that incidents, accidents and disasters tend to result from complex socio-technical failures, rather than just 'human error' on the one hand, or simple technical failures on the other. For the reduction of accidents, therefore, it is necessary to deal with systems factors, in which both technical and human-factors elements play an equal and complementary role. However, many of the existing techniques in ergonomics and risk management concentrate on plant/technical issues and downplay human factors and "subjectivity". The present text describes a body of theory and data which addresses this issue squarely, drawing on systems theory and applied psychology, and which stresses the importance of human agency within systems. The central roles of social consensus and reliability, and the nature of verbal reports and 'functional discourse' are explained in some detail.

This book therefore presents a new, 'Qualitative Systems Approach' to safety management, offering both greater safety and economic savings. It presents a series of methodological 'tools' whose reliability and validity have been shown through extensive work in the rail and nuclear industries and which allow organisational and systems failures to be analysed much more effectively in terms of quantity, precision and usefulness.

This is a textbook for undergraduate and graduate students in occupational psychology, human factors, ergonomics and HCI, and the sociology of disasters and risk. It is also useful for safety managers and professionals in many safety critical firms and organisations, reliability engineers, risk managers, and human factors specialists.

Managing the Risk of Workplace Stress - Health and Safety Hazards (Paperback): Sharon Clarke, Cary Cooper Managing the Risk of Workplace Stress - Health and Safety Hazards (Paperback)
Sharon Clarke, Cary Cooper
R1,569 Discovery Miles 15 690 Ships in 10 - 15 working days


Working in a stressful environment not only increases the risk of physical illness or distress, but also increases the likelihood of workplace accidents. While legislation provides some guidelines for risk assessment of physical hazards, there remains limited guidance on the risks of psychosocial hazards, such as occupational stress.
This book takes the risk management approach to stress evaluation in the workplace, offering practical guidelines for the audit, assessment and mitigation of workplace stressors. Based on both research and case-studies, this book provides a comprehensive source of theoretical and practical information for students and practitioners alike.
This book includes chapters on:
*environmental stress factors
* psychological stress factors
*work-related accidents
*job stress evaluation methods
With its up-to-date approach to a fascinating area of study, Managing the Risk of Workplace Stress is key reading for all students of organizational psychology and those responsible for workplace safety.

Theories of the Bargaining Process (Hardcover, New edition): Alan Coddington Theories of the Bargaining Process (Hardcover, New edition)
Alan Coddington
R6,318 Discovery Miles 63 180 Ships in 10 - 15 working days

The rise of game theory has made bargaining one of the core issues in economic theory. Written at a theoretical and conceptual level, this book develops a framework for the analysis of bargaining processes. The framework focuses on the dynamic of the bargaining process, which is in contrast to much previous theoretical work on the subject, and most notably to the approaches stemming from game theory. Chapters include: decision-making and expectations in theories of bargaining; decision-making and expectations in a game theory model; limitations of the environment concept; game theory as a basis for a theory of bargaining; the decision/expectation/adjustment approach; the adjustment process; direct interdependence and the consistency of decisions.

Multiple Criteria Decision Making - Beyond the Information Age (Hardcover, 1st ed. 2021): Y. Ilker Topcu, OEzay OEzaydin,... Multiple Criteria Decision Making - Beyond the Information Age (Hardcover, 1st ed. 2021)
Y. Ilker Topcu, OEzay OEzaydin, OEzgur Kabak, Sule OEnsel Ekici
R3,847 Discovery Miles 38 470 Ships in 18 - 22 working days

Data and its processed state 'information' have become an indispensable resource for virtually all aspects of business, education, etc. Consequently, decisions regarding the handling of this data, transforming it into meaningful information, and ultimately arriving at the best course of action have taken on a new importance. This book highlights a selection of cutting-edge research on decision making presented at the 25th International Conference on Multiple Criteria Decision Making (MCDM 2019), held in Istanbul, Turkey.

Risk and Uncertainty in a Post-Truth Society (Hardcover): Ragnar E. Loefstedt, Sander van der Linden Risk and Uncertainty in a Post-Truth Society (Hardcover)
Ragnar E. Loefstedt, Sander van der Linden
R1,714 Discovery Miles 17 140 Ships in 10 - 15 working days

This edited volume looks at whether it is possible to be more transparent about uncertainty in scientific evidence without undermining public understanding and trust. With contributions from leading experts in the field, this book explores the communication of risk and decision-making in an increasingly post-truth world. Drawing on case studies from climate change to genetic testing, the authors argue for better quality evidence synthesis to cut through the noise and highlight the need for more structured public dialogue. For uncertainty in scientific evidence to be communicated effectively, they conclude that trustworthiness is vital: the data and methods underlying statistics must be transparent, valid, and sound, and the numbers need to demonstrate practical utility and add social value to people's lives. Presenting a conceptual framework to help navigate the reader through the key social and scientific challenges of a post-truth era, this book will be of great relevance to students, scholars, and policy makers with an interest in risk analysis and communication.

The Authority Guide to Developing High-performance Teams - How to develop brilliant teams and reap the rich rewards of... The Authority Guide to Developing High-performance Teams - How to develop brilliant teams and reap the rich rewards of effective collaboration in the workplace (Paperback)
Andrew Jenkins
R279 R252 Discovery Miles 2 520 Save R27 (10%) Ships in 10 - 15 working days

Are you making the most of the greatest asset in your business? To make your good business a great business you need to have more than just a strong product or service. Having a high-performing team in your organisation is guaranteed to give you a competitive advantage. Andrew Jenkins helps you discover how to cultivate in your people the willingness to grow as individuals and as a group. Packed with easy-to-follow activities, exercises and models this Authority Guide explains how to build a high performing, collaborative, trusting and resilient team.

Managerial Decision Making (Paperback): J. Bridge, J.C. Dodds Managerial Decision Making (Paperback)
J. Bridge, J.C. Dodds
R1,197 Discovery Miles 11 970 Ships in 10 - 15 working days

This book, originally published in 1975, is an attempt to bridge the gap between economic theory and business practice by relating the tools of economic analysis to the decision making process itself. It is written from a decision making systems analysis viewpoint. This approach enables the reader to perceive the integrative nature of the subject matter in relation to the functioning of the business enterprise. Although the unifying theme of 'decision making' is at the heart of the book, where necessary some of the theoretical underpinnings of traditional neo-classical theory of the firm are covered.

Leveraging Communities of Practice for Strategic Advantage (Paperback): Hubert Saint-Onge, Debra Wallace Leveraging Communities of Practice for Strategic Advantage (Paperback)
Hubert Saint-Onge, Debra Wallace
R1,602 Discovery Miles 16 020 Ships in 10 - 15 working days

This book shows business leaders how to develop successful online communities of practice in their organizations by describing the approach for organizing and supporting such communities used by Clarica Life Insurance Company in Canada--widely regarded as one of the best companies for managing knowledge under the direction of Hubert Saint-Onge. Saint-Onge has been recognized by Fortune magazine as a leader in the field of leveraging knowledge capital. He is responsible for integrating progressive knowledge-based strategies within Clarica's overall strategy. Communities of Practice are an integral part of Clarica's Knowledge Capital Initiative to increase intellectual capital through knowledge creation and sharing. Based on the success of a recent project to establish an online community of practice for Clarica's independent agents, this book combines theory and practice to outline a model for successfully developing communities of practice. The authors argue that by acknowledging the value of such communities (e.g., recognition of membership contribution, support for time commitment) and providing them with an infrastructure (e.g., communication platforms, facilitation, information resources), organizations can increase the speed at which communities innovate, extend the reach of the community's knowledge sharing, and provide an opportunity to make the community's knowledge persistent.

Measuring Business Excellence (Hardcover, New): Gopal K. Kanji Measuring Business Excellence (Hardcover, New)
Gopal K. Kanji
R4,355 Discovery Miles 43 550 Ships in 10 - 15 working days


Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Systems Analysis in Business (Paperback): John Graham Systems Analysis in Business (Paperback)
John Graham
R1,068 Discovery Miles 10 680 Ships in 10 - 15 working days

Originally published in 1972. Managers at all levels and management students may all expect to become involved increasingly in the development of computer-based information systems. This book, based upon practical training given to systems analysts, is designed to help managers achieve a route to successful implementation of computer systems, or to prepare them for involvement in computer projects.

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