Your customers have become increasingly sophisticated and more connected than ever-broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their market share evaporate. Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks-visiting the areas where the service provider interacts directly with the customer-to identify new service delighters and make a lasting positive impression on customers.Using an abundance of color pictures and hand-drawn graphics, Robert Petruska builds on his considerable experience implementing Lean and quality systems to demonstrate how to create the infrastructure required for service excellence to flourish. Presented in an easy-to-follow format that anyone in the service industry can enjoy, this workbook: Shares proven techniques used in Lean manufacturing that can easily be applied to the service industry Guides new employees and veterans alike through a journey filled with real-life stories that inspire confidence Contains hands-on exercises that allow you to immediately apply the ideas to your own work Includes downloadable resources with innovative "placemats" designed to provide stepping stones on a development path for your team to achieve a competitive advantage Filled with real-world examples and stories of service excellence, the book will help you develop the counterintuitive thinking needed to discover new sources of customer delight. Designed to be used with your entire team, this workbook will guide your organization, step by step, through a plan for assessing, prioritizing, and implementing innovative ideas that will lead to unprecedented levels of service excellence.

Winner of a Shingo Research and Professional Publication Award! At the heart of Lean and Six Sigma is the same, unique business operating system: hoshin kanri. It is a method of strategic planning and a tool for managing complex projects, a quality operating system geared to ensuring that organizations faithfully translate the voice of the customer into new products, and a business operating system that ensures reliable profit growth. The true power of hoshin kanri, however, is two-fold -- it is a superior organizational learning method as well as a competitive resource development system. Hoshin Kanri for the Lean Enterprise, by Tom Jackson, explains how you can implement, identify and manage the critical relationships among your markets, design characteristics, production systems, and personnel to satisfy your customers and beat your competition. This practical workbook provides- A new understanding of hoshin kanri as a grand experimental design implemented through a system of team agreements. Clear explanations of the steps of hoshin kanri. A measure of overall business effectiveness used to determine the focus of corporate strategy. A new, improved X-matrix that incorporates a lean "balanced scorecard" for identifying improvement opportunities and converting them readily into bottom line results as a value stream P&L in terms that financial managers and accountants can understand and support. Downloadable resources containing forms, meeting agendas, and examples of X-matrices that serve marketing and design engineering as well as manufacturing. This workbook will show you the mechanics of implementing hoshin kanri, so that you can systematically improve your brand equity, implement Lean manufacturing and Six Sigma, and integrate your suppliers into a Lean and Six Sigma organization.

While it is a given that most Lean companies adopt methods to standardize cyclical activities, they often fail to apply the same rigor to noncyclical work, believing that it cannot be measured. Standardized Work for Noncyclical Processes cuts to the core of this mistaken belief and shows you how to measure nonrepeating job processes and eliminate waste associated with noncyclical activities. Taking a hands-on approach reflective of his time as an operator on the line, Joseph Niederstadt lays out the methods he has instituted successfully in more than 30 factories around the world. He defines and details a proven process for building consistent quality products at reduced costs, and includes coverage of activities involving multiple machine job setters, maintenance, stockers, and quality auditors. When implemented correctly this method can help you increase utilization to 85 percent through intelligent data collection. Presenting a wealth of process charts and visual reference tools, the book illustrates how to: Identify abnormalities and waste Foster teamwork and knowledge sharing Promote a safe work environment Ensure a balanced workload Establish a baseline for continuous improvements Throughout the text, the author references blank forms and offers numerous examples of what the forms should look like when populated with the proper data. The downloadable resources include e-versions of all the forms, as well as color versions of images found in the text. "Where there is no standard, there is no improvement."-Taichi Ohno, Toyota

This comprehensive book presents a methodology for continuous process improvement in a structured, logical, and easily understandable framework based on industry accepted tools, techniques, and practices. It begins by explaining the conditions necessary for establishing a stable and capable process and the actions required to maintain process control, while setting the stage for sustainable efficiency improvements driven by waste elimination and process flow enhancement. This structured approach makes a clear connection between the need for a quality process to serve as the foundation for incremental efficiency improvements. This book moves beyond talking about the value contribution of tools and techniques for process control and continuous improvement by focusing on the daily work routines necessary to maintain and sustain these activities as part of a lean process and management mindset. Part 1 discusses process quality improvement with an understanding of variation and its impact on process performance. It continues by stressing the importance of standardizing a process to achieve process stability. Once process stability is reflected in a consistent and predictable output, attention is turned to ensuring the process is capable of consistently meeting customer requirements. This series of activities sets the foundation for process control and the sustainable pursuit of efficiency improvements. Part 2 focuses on efficiency improvement by eliminating waste while improving process flow using proven tools and methods. Although there is a clear relationship between waste elimination and process flow, these activities are discussed separately to allow those more interested in waste elimination to work independently from those looking to optimize value stream flow. Part 3 explores the principles, practices, systems, and behaviors required to maintain process control while creating a mindset of continuous incremental improvement. It considers the role organizational structure, discipline, and accountability play as essential components for long term operational success. This book will: Provide readers with a clear roadmap for establishing, achieving, and maintaining process control as the foundation upon which to pursue efficiency improvements. Establish direction and methods for continuous and sustainable process improvement Define the practices, systems, and behaviors required to realize desired results and develop a culture of process control and continuous improvement along the road to operational excellence.

The greatest concern for all Americans today - leaders and followers alike - is how their prosperity seems to depend on a shrinking foundation of technology-only growth. And the onset of artificial intelligence only threatens to marginalize people even more with job loss and increasing isolation inside the few remaining jobs that it will leave behind. This book helps us understand that business growth fueled by labor productivity does not rely on leadership as we've come to celebrate it, but on our ability to sustain loyalty and commitment to one another- a following if you will - inside and outside our workplaces. When we recognize and understand our historical Followership Cycles, we can begin to restore our workplaces to their lost role as a place to meet the demand of all Americans for a better future. This illuminating book: Provides a new, sustainable growth model based in the socioeconomic realities of modern America and the world it wants to lead - a new Followership System. Tells the story of how one profession, on the brink of disappearing into irrelevance, will lead the new Decision Economy into the 21st century. Demonstrates the development of the "leaderless" specialists who will manage evidence together to pursue a Reason-to-Grow. Stresses the importance of charging all C-Suite executives with leading a continuous process of discovering, articulating and then defending those stakeholder agreements to share purpose. Reveals, not the technology infrastructure, but the social architecture that organizations will use to build new social capital - the Followership that will propel our New Giants to future greatness. New Giants Rising takes us on a journey of the Followership Cycles of our recent past. And, more importantly, it puts forth a plan of action - voiced very simply by Henry Ford during the last cycle over a century ago when he faced the same moment then as we do now: "Coming Together is the Start. Keeping Together is Progress. Working Together is Success."

Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

For some organizations, Lessons Learned (LL) is an informal process of discussing and recording project experiences during the closure phase. For others, LL is a formal process that occurs at the end of each phase of a project. Regardless of when they are performed, if you are a project team member, chances are you will soon be required to present an evaluation of your project using Lessons Learned. Presenting new information that updates the award-winning first edition, The Basics of Project Evaluation and Lessons Learned, Second Edition supplies practical guidance on conducting project Lessons Learned. The first edition won the Project Management Institute's (PMI (R)) David I. Cleland Project Management Literature Award. Following in the footsteps of its popular predecessor, this second edition provides an easy-to-follow, systematic approach to conducting Lessons Learned on a project. Updated to align with the PMBOK (R) Guide, Fifth Edition Includes three new chapters-PRINCE2 (R), Agile Retrospectives, and Knowledge Transfer- in response to information requests from readers of the first edition from around the world Enhanced with valuable new resources in the Project Evaluation Resource Kit (PERK) found on the downloadable resources, including a fully functional MS Access Lessons Learned Database The research in this book is based on four years of doctoral dissertation research and is supported by renowned experts in the field of evaluation. The concepts covered are applicable to all types of organizations that implement projects and need to conduct Lessons Learned. Providing tools and techniques for active engagement, the text is founded on the principles of conducting project evaluations as recommended by the Project Management Institute (PMI), the world's leading not-for-profit membership association for the project management profession, and PRINCE2 (R) (Project in Controlled Environments version 2), a major governing body of project management. Simplifying and formalizing the methodology of conducting LL in projects, the contents of this book will help organizations, large and small, more effectively implement processes and systems to support effective LL. The text is supported by a Project Evaluation Resource Kit (PERK), which is found in the downloadable resources.

The Handbook of Chemical and Biological Sensors focuses on the development of sensors to recognize substances rather than physical quantities. This fully inclusive book examines devices that use a biological sensing element to detect and measure chemical and biological species as well as those that use a synthetic element to achieve a similar result. A first port of call for anyone with a specific interest, question, or problem relating to this area, this comprehensive source of reference serves as a guide for practicing scientists and as a text for many graduate courses. It presents relevant physics to chemists, chemistry to materials scientists, materials science to electronic engineers, and fabrication technology to all of the above. In addition, the handbook is useful both to newcomers and to experienced researchers who wish to broaden their knowledge of the constituent disciplines of this wide-ranging field.

From the Author's Preface
Ceramic sensors have been in use for more than thirty years. Since ceramics exhibit a number of specific characteristics that enable their cost to become lower and their reliability to increase, they have occupied a significant position in sensor technology. This is why many companies and universities have directed their efforts towards investigating and developing new ceramic sensors and expanding their areas of application.
To the best of our knowledge.., there has been] no book treating different sensors on the basis of their common physical and chemical properties, technological principles, and applications. This book is] a detailed survey of ceramic sensors and a generalization of the results achieved in this field so far. Ceramic sensors for different physical quantities are discussed without going too deep into theory...
The concept of ceramic sensors includes all sensors that are produced using ceramic technology. It also covers thick film sensors, since from a structural and technological point of view, they can be regarded as a variety of ceramic sensors. The subject of scientific research in this book is humidity, gas. temperature, and pressure sensors on the basis of semiconductor and dielectric ceramic materials and solid electrolytes.
Special attention is paid to the physical and chemical, as well as the technological, bases of ceramic sensors, their classification, the types of materials used..., the methods of controlling their parameters and characteristics, the areas of application, and the electric circuits for connecting the sensors.

A hands-on guide to adapting Lean principles and the Toyota Production System to high-mix/low-volume environments, Lean Production for the Small Company uses charts, pictures, and easy-to-understand language to describe the methods needed to improve processes and eliminate waste. It walks readers through the correct order of implementation and describes problems and pitfalls along with time-tested solutions. Explaining how to incorporate existing systems into a Lean strategy, the book starts with the fundamentals and builds on them to describe the full range of tools and processes needed to implement Lean. It outlines how to design factories for Lean manufacturing and demonstrates how to remove variations within business and manufacturing processes to achieve a smooth continuous flow of product that delivers your product on time to customers. The tools, methods, and ideals discussed are applicable in any industry and all parts of your business from manufacturing and sales to human resources. The text unveils new methods and tools that can help you reduce inventory, improve inventory turns, and facilitate raw material flow through the factory. It details how to use customer order demands to schedule the production floor, rather than using estimated production schedules. It also considers the accounting process and explains how to improve your cash-to-cash cycle time. Drawing on the author's decades of experience transforming high-mix plants to Lean, the text brings together coverage of the tools and processes that have made Toyota so successful. All the chapters in this book, when implemented, will result in a culture change that will transform your company into a learning organization that continuously eliminates waste and improves its processes.

With the increased presence of nanomaterials in commercial products such as cosmetics and sunscreens, fillers in dental fillings, water filtration process, catalysis, photovoltaic cells, bio-detection, a growing public debate is emerging on toxicological and environmental effects of direct and indirect exposure to these materials. Nanomaterials: A Danger or a Promise? forms a balanced overview of the health and environmental issues of nanoscale materials. By considering both the benefits and risks associated with nanomaterials, Nanomaterials: A Danger or a Promise? compiles a complete and detailed image of the many aspects of the interface between nanomaterials and their real-life application. The full cycle of nanomaterials life will be presented and critically assessed to consider and answer questions such as: How are nanomaterials made? What they are used for? What is their environmental fate? Can we make them better? Including coverage of relevant aspects about the toxicity of manufactured nanomaterials, nanomaterials life cycle, exposure issues, Nanomaterials: A Danger or a Promise? provides a comprehensive overview of the actual knowledge in these fields but also presents perspectives for the future development of a safer nanoscience. This comprehensive resource is a key reference for students, researcher, manufacturers and industry professionals alike.

The Workforce Engagement Equation is for the hands-on leaders engaged in the frontline of affecting change-those who bear the scars of past failed initiatives yet continue to persevere. Describing the science behind the "Art of Managing" process improvement, it will help you bridge the gap between strategy and tactics and allow you to take concrete action to control ongoing operations sustainably. This step-by-step guide lays out the principles, tools, and techniques that have proven effective in leading and managing the "people side" of process improvement. The book demystifies the complexity of organizational change with easy-to-understand explanations, intuitive graphics, and real-world examples. Filled with helpful practical knowledge, such as the Seven Cardinal Sins of Change Leadership, it will help you assess exactly where your organization is along the change continuum and what actions will help propel your organization to higher levels of organizational effectiveness. Presents methods that can be applied in any organization and situation Supplies guidance on how to build systems and implement performance metrics Offers solutions to real-world problems Integrates powerful concepts from multiple disciplines Aiding your ability to select and apply effective management and leadership techniques that will work best in your situation, The Workforce Engagement Equation provides you with the tools to make a difference in the performance of your organization and the engagement of your workforce. To help you construct your own organizational vessel and navigate the murky waters of organizational change, the text includes downloadable resources with each assessment, form, template, and example project plan contained in the book.

In Using Hoshin Kanri to Improve the Value Stream, leading lean and quality expert Elizabeth Cudney constructs a complete how-to guide that any organization can employ to start a Lean effort correctly and keep it on track. Rooted in practical examples garnered over years of hand-on practice, she illustrates the key principles of lean and value, and then shows you how to put them to work. Cudney points out that organizations often fail at improvement because they go after symptomatic problems rather than the faulty system-wide processes at the root of those problems. She shows you how to avoid this common misstep by using value stream mapping to create a current-state map. Done properly, this map will help everyone in your organization come to understand just how they deliver value to customers and where flawed processes cause them to fall short. The next step is to create a future-state map that defines best processes. While that may seem easy, reaching the goals of future-state maps requires a highly disciplined effort. At this point, Hoshin Kanri -- the art of policy deployment can make a crucial impact. Hoshin Kanri encourages a systems approach that focuses on the long-term strategy of an organization. As much as defining a methodology, it inspires a positive mindset within your organization by starting with improvements that affect flow across the entire organization. In addition to improving the delivery of value, changes with broad impact will catch people s attention, encourage their involvement and increase the momentum of improvement. Chapter by chapter, this book defines the key tools, such as Six Sigma, 5S, and mistake proofing, that your organization can employ to initiate needed process improvements.

Garfield memorabilia is highly sought by collectors because of its humor and fine craftsmanship. Garfield*t cat was created by artist Jim Davis in 1978. The Garfield comic strip has been translated into at least 12 different languages and is estimated to be read by over a million people each day. Garfield will be celebrating his 20th birthday on June 19, 1998. He has certainly gained a lot of popularity (and a hearty appetite) throughout the years as a comic strip and as a licensed toy. Garfield's success can be compared to an all-you-can-eat buffet; he will keep coming back for more!

All employees want themselves and their colleagues to be better engaged at work, but most just can't get past the talking stage to actually developing an effective plan. This book is a step-by-step "how-to" guide for those who develop and complete projects - not just supervisors and continuous improvement professionals. Like instructions for "assembly required" projects, this book takes you one step at a time into creating a project that makes your work easier, better, and more satisfying. This book identifies the benefits of-and strategies for-developing engaged employees who will implement and sustain your Lean processes. You will learn and practice tools for creating and sustaining engagement and how to align your goals with your strategy, ensuring that your desired future becomes a reality. In addition, after reading this book, you'll be able to: Recognize barriers to building engaged teams and individuals, and then select strategies for overcoming these hurdles. Practice communication and team relationship skills that will help you to nurture long-term process improvements. Gain information about key listening skills, as well as steps to enhance recognition systems.

This is the first in-depth presentation in book form of both modified atmosphere and sous vide food preservation and packaging technologies and applications. The use of these technologies with all applicable food product categories is examined. The authors are specialists in these preservation/packaging methods from North America and Europe.
All significant aspects are examined including processes and materials, applications, microbiological control, and regulations and guidelines. Topics of special interest include use of hurdles, HACCP, gas absorbents and generators, and time-temperature indicators. Extensive practical reference data is economically presented in tables.

Polymer films now play an essential and growing role in sensors. Recent advances in polymer science and film preparation have made polymer films useful, practical and economical in a wide range of sensor designs and applications. Further, the continuing miniaturization of microelectronics favors the use of polymer thin films in sensors.
This new book is the first comprehensive presentation of this technology. It covers both scientific fundamentals and practical engineering aspects. Included is an extensive survey of all types of sensors and applications. The very detailed table of contents in the next pages provides full information on content. More than 200 schematics illustrate a wide variety of sensor structures and their function.

At last, here is the compendium of cigarette packs that collectors have been waiting for! Joe Giesenhagen has compiled a fantastic collection of cigarette packs dating from the 1880s to the present, in all colors, shapes and sizes. See the incredible diversity of character in cigarette packaging over the past century, and the amazing creative effort some companies exerted to make their cigarettes appear exotic, luxurious, colorful, feminine, masculine, festive, or even medicinal. This book includes color photographs of over 4000 packs of cigarettes to accompany in-depth listings of Merchants & Vendors, Factory Numbers, Merchant Code list, up-to-date pricing information, anecdotes of the industry, and much, much, more. Cigarette packs are a great field for collecting, with a huge diversity, availability, and price range. This book is an excellent ground-level entrance for anyone looking to begin a collection and a valuable resource for anyone in the process of building one.

Innovation is a primary source of economic growth, and yet only one idea out of 3,000 becomes a successful product or service. Scalable Innovation: A Guide for Inventors, Entrepreneurs, and IP Professionals introduces a model for the innovation process, helping innovators to understand the nature and timing of opportunities and risks on the path to success. The authors apply systems thinking to discover real-life challenges, and provide tools for turning these challenges into opportunities for practical, scalable innovation.The book is organized into four sections: Prologue exposes key barriers to creativity and innovation. It provides telling examples of how years in school and at work make us accept common wisdoms that are likely to hurt our chances to create or take advantage of breakthrough innovations. Section I introduces a system model for understanding technology and solving problems. It shows how to connect the model with real-life solutions, including their reflection in patents. Section II introduces tools for thinking outside the box, considers the role of luck in success of inventions, and presents tools for flexible thinking and imagination development. Section III discusses system dynamics, including how the elements of systems evolve, creating space for invention and scalable innovation. The authors illustrate this with case studies from various industries and technology areas. They analyze several landmark innovations in detail, revealing surprising and essential elements common to all of them. This book presents simple principles that form the foundation of successful innovation, enabling practitioners to anticipate and expedite the creation of value through the guided innovation process. It outlines the most common barriers in reasoning and false beliefs about innovation that impede p

In early America, most children had only a few toys and parents receivedadvice from family and friends on the best ways to make and use toys. By the early 1900s the Industrial Revolution was producing a new world of toys and giving more parents the wealth to buy them. Mass media also sang the praises of these new factory-made, store-bought toys, but that began to change as early as the mid1900s when the mass media was used to inform parents of the many dangers of childrens toys. Many encourage violence, sexism, racism, and some are actually unsafe and unhealthy.

The development of childrens toys from early America to the present time and the shifting opinions of them expressed by parents and the mass media throughout this time are the main subjects of this book. The first sectiondiscusses the many problems with toys, while the second puts these problems in historical perspective. How have these problems changed, and are still changing today? Might todays toys be about to enter a time when they will be better than ever? The third section argues that many media toy watchers are biased toward the negative, giving toys more of a black eye than they deserve, and considers the the challenges that face todays parents as they try to choose the best toys for their children.

"Absolutely essential for all the connoisseurs and Rolex lovers." - Laura Astrologo Porche, celebremagazine world Why do we collect? For some, it is a pursuit of pure passion - those who appreciate the wristwatch as an artform: the intricacy of its mechanics, the finesse of its form. Yet for others, collecting is an investment, and a watch's value is of as much importance as its appearance. All collectors ought to have a guide to models and market value. Rolex: Investing in Wristwatches offers detailed insights into the world of authenticating and pricing high-value wristwatches, which will be of use to collectors from amateur to connoisseur. This publication includes the vast majority of key Rolex models, along with their relevant auction results. The timepieces featured have been carefully selected by Senior Horological Expert, Osvaldo Patrizzi. These wristwatches excel for a diverse range of reasons, including technical excellence, auction records, design and anecdotal history. A description of each watch is accompanied by its picture, reference and sales values (rights included). A comparative analysis of auction results, compiled through close collaboration with the Sotheby's auction house, shows, by brand and timepiece, the evolution of prices over time, leading from the Eighties up to the present day. A system to calculate the currency exchange rate at the time of auction sales will also be included in this vital work of reference.

If you currently employ knowledge workers who do most of their work on computers or with computers, access the Internet, utilize internal and external databases, use e-mail or other new messaging technology, then this book is for you. Quite simply, this handbook is for any organization with a lot of Web DNA that wishes to cut costs, improve performance, and stay perpetually competitive. It is for change agents or managers within those organizations who work with information and want to leverage the latest crop of tool sets to deliver on the promise of Lean for the modern, information-rich office. packed with new ideas breaks new ground in so many directions . John Bicheno, Director, Lean Enterprise Research Centre, Cardiff Business School excellent on several levels teaches us how to visualize the depth of hidden wastes in our complex information flows and the large opportunity for improvement that this suggests. Keith Russell, PhD, Global Continuous Improvement Leader RandD, AstraZeneca Pharmaceuticals Very interesting view on operational excellence, helpful to readers without a background in this area of expertise. Bert Nordberg, President and CEO. Sony Ericsson Congratulations to all the readers holding this book! ... These Lean ideas must be an integral part of the daily operations of your business. I am going to get each and every one of my management team a copy of this brilliant book at the start for our own Lean journey. Lennart K , CEO, Wasa Kredit It s one thing to develop a concept. It s another to make it sing. This is the hymnal. Dr. Don V. Steward, CEO Problematics, Professor Emeritus, Sacramento State University, inventor of DSM a must read for CIOs everywhere." Julian Amey, Principal Fellow, Warwick University

Encouraging efficiency, clarity, and disciplined thinking, A3 Problem Solving identifies a problem, describes the objective, and summarizes fact finding and action steps, all on a single A3-sized piece of paper. This approach provides all employees at all levels with a method to quickly identify a problem, analyze it to root cause, select appropriate countermeasures, and communicate necessary actions to decision makers. The A3 Workbook: Unlock Your Problem-Solving Mind is designed to teach A3 Problem Solving to workers at every level of an organization. Uniquely qualified to author this workbook, Daniel Matthews is an expert trainer with 30 years of training experience including Lean implementation and Training within Industry (TWI). Fourteen of those years he spent with the Toyota Company, which created and made use of the A3 as a core component of continuous quality improvement. This workbook provides a practical tool for solving specific problems or for making a specific proposal, while also encouraging the development of a corporate culture that empowers all employees to support continuous improvement. The workbook follows the progression of a basic A3 Problem Solving format, offering instructions every step of the way. To reinforce learning, it includes Case studies that readers can use to complete A3s Tips on how to improve the readability of A3s Examples of Problem Solving A3s, and a Proposal A3 Exercises to reinforce what's learned Worksheet templates that can be reproduced for future problem solving An effective problem-solving process is a critical part of implementing efficient business practices and a problem-solving culture is a fundamental component of empowering employees to support business improvements. Both of these components, taken together, can help any organization make continuous improvements on the long journey to creat

How do you take talented engineers and surround them with the elements needed to create brilliant designs that lead to market-changing products? Lean 3P is how.Winner of a 2013 Shingo Research and Professional Publication Award !Written from an operations perspective, The Lean 3P Advantage: A Practitioner's Guide to the Production Preparation Process explains how to build collaborative thinking and innovation into the front end of the design process. Describing how to develop successful new products concurrently with new operations, the book illustrates real-world scenarios with numerous examples and case studies to help newcomers succeed the first time around. For those familiar with 3P, the book supplies the basis to explore Evergreen 3P a process for applying 3P to small-scale design projects for similar benefits. Details the 3P Lean Design process, explaining how and why it works so effectively Includes case studies and examples of real-world applications Presents time-tested methods based on the combined experience of numerous practicing companies Coverage includes product planning and evaluation criteria, selection of alternatives, timing considerations, construction of prototypes, and measuring effectiveness. This book will help you and your team develop holistic designs that foster innovation and deliver products and production operations that effectively utilize people and exceed the expectations of all stakeholders.

Second Edition of a Shingo Prize Winner Based on the author's personal experience with Toyota s master teachers and with companies in the midst of great change, Andy and Me: Crisis and Transformation on the Lean Journey, now in its second edition, is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. The situations, characters, and plant politics will ring true with many readers. In a cool, readable style, this highly popular work follows Tom's relationship with Andy Saito, a reclusive retired Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Though Tom finds success both in his plant and in his personal life he learns from Andy that successful improvement is endless and eternal.This edition includes study questions after each chapter to support your learning and help you tell some of your own stories. Pascal Dennis discusses the 2nd edition of his Shingo Prize-winning book Andy and Me.