Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment

Featuring an innovative and holistic approach, " Service Science: The Foundations of Service Engineering and Management" provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage.

Utilizing a combined theoretical and practical approach to discuss service science, "Service Science: The Foundations of Service Engineering and Management "also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical naturesComputational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analyticsPlentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery servicesAn interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management scienceA detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management

"Service Science: The Foundations of Service Engineering and Management" is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Understanding why and how failures occur is critical to failure prevention, as even the slightest breakdown can lead to catastrophic loss of life and asset as well as widespread pollution. This book helps anyone involved with machinery reliability, whether in the design of new plants or the maintenance and operation of existing ones, to understand why process equipment fails and thereby prevent similar failures.

The theory, practice, and example projects of international project management

A Singaporean corporation builds a manufacturing facility in Cambodia, with a Chinese partner, a Cambodian government agency, and value chain organizations in Germany, Morocco, Vietnam, and Brazil.

A Russian charity operates in the Balkans and the Persian Gulf. Pharmaceuticals and food come from ten different countries, physicians are from the EU and Russia, and donations are from Central Asia and the subcontinent.

A transnational organization markets through divisions in eighty-two countries. The products are designed in Italy, Sweden, and France, with customization done in each respective country.

International projects involve a complex network of cultures, politics, laws, languages, and resources that goes beyond the traditional training and experience of most project managers. International Project Management examines the different dimensions and responsibilities of international projects, and outlines what a project manager must know to lead global projects successfully. It also provides guidelines and examples for the international project management processes.

This book explores the professional best practices of international projects, emphasizing the importance of leadership skills and virtual teamwork to successfully navigate an international project. Along with discussions on the process groups, such as initiating, planning, execution, monitoring and controlling, and closing out, this reference is organized according to these knowledge areas:

Introduction to international project management

Integration management

HR management (Diversity & Communications)

Scope management

Cost and progress management

Risk management

Time management

Customer satisfaction (Quality)

Procurement management

CPE in the future

Integrating the PMBOK Guide--Fourth Edition, and the ICB, International Project Management provides international project managers, whether experienced or beginners, with the high cross-cultural intelligence, creative communication skills, ability to establish and maintain dependable project management processes, and compelling curiosity to manage international projects successfully.

Today s control system designers face an ever-increasing need for speed and accuracy in their system measurements and computations. New design approaches using microcontrollers and DSP are emerging, and designers must understand these new approaches, the tools available, and how best to apply them.
This practical text covers the latest techniques in microcontroller-based control system design, making use of the popular MSP430 microcontroller from Texas Instruments.
The book covers all the circuits of the system, including:
.Sensors and their output signals
.Design and application of signal conditioning circuits
.A-to-D and D-to-A circuit design
.Operation and application of the powerful and popular TI MSP430 microcontroller
.Data transmission circuits
.System power control circuitry
Written by an experienced microcontroller engineer and textbook author, the book is lavishly illustrated and includes numerous specific circuit design examples, including a fully tested and documented hands-on project using the MSP430 that makes use of the principles described. For students, engineers, technicians, and hobbyists, this practical text provides the answers you need to design modern control systems quickly and easily.
* Seasoned Texas Instruments designer provides a ground-up perspective on embedded control systems
* Pedagogical style provides a self-learning approach with examples, quizzes and review features
* Accompanying companion website contains source code and more "

This book addresses the experimental calibration of best-estimate numerical simulation models. The results of measurements and computations are never exact. Therefore, knowing only the nominal values of experimentally measured or computed quantities is insufficient for applications, particularly since the respective experimental and computed nominal values seldom coincide. In the author's view, the objective of predictive modeling is to extract "best estimate" values for model parameters and predicted results, together with "best estimate" uncertainties for these parameters and results. To achieve this goal, predictive modeling combines imprecisely known experimental and computational data, which calls for reasoning on the basis of incomplete, error-rich, and occasionally discrepant information. The customary methods used for data assimilation combine experimental and computational information by minimizing an a priori, user-chosen, "cost functional" (usually a quadratic functional that represents the weighted errors between measured and computed responses). In contrast to these user-influenced methods, the BERRU (Best Estimate Results with Reduced Uncertainties) Predictive Modeling methodology developed by the author relies on the thermodynamics-based maximum entropy principle to eliminate the need for relying on minimizing user-chosen functionals, thus generalizing the "data adjustment" and/or the "4D-VAR" data assimilation procedures used in the geophysical sciences. The BERRU predictive modeling methodology also provides a "model validation metric" which quantifies the consistency (agreement/disagreement) between measurements and computations. This "model validation metric" (or "consistency indicator") is constructed from parameter covariance matrices, response covariance matrices (measured and computed), and response sensitivities to model parameters. Traditional methods for computing response sensitivities are hampered by the "curse of dimensionality," which makes them impractical for applications to large-scale systems that involve many imprecisely known parameters. Reducing the computational effort required for precisely calculating the response sensitivities is paramount, and the comprehensive adjoint sensitivity analysis methodology developed by the author shows great promise in this regard, as shown in this book. After discarding inconsistent data (if any) using the consistency indicator, the BERRU predictive modeling methodology provides best-estimate values for predicted parameters and responses along with best-estimate reduced uncertainties (i.e., smaller predicted standard deviations) for the predicted quantities. Applying the BERRU methodology yields optimal, experimentally validated, "best estimate" predictive modeling tools for designing new technologies and facilities, while also improving on existing ones.

This book highlights operation principles for Air Traffic Control Automated Systems (ATCAS), new scientific directions in design and application of dispatching training simulators and parameters of ATCAS radio equipment items for aircraft positioning. This book is designed for specialists in air traffic control and navigation at a professional and scientific level. The following topics are also included in this book: personnel actions in emergency, including such unforeseen circumstances as communication failure, airplane wandering off course, unrecognized aircraft appearance in the air traffic service zone, aerial target interception, fuel draining, airborne collision avoidance system (ACAS) alarm, emergency stacking and volcanic ash cloud straight ahead.

This book covers the recent developments in the production of micro and nano size products, which cater to the needs of the industry. The processes to produce the miniature sized products with unique characteristics are addressed. Moreover, their application in areas such as micro-engines, micro-heat exchangers, micro-pumps, micro-channels, printing heads and medical implants are also highlighted. The book presents such microsystem-based products as important contributors to a sustainable economy. The recent research in this book focuses on the development of new micro and nano manufacturing platforms while integrating the different technologies to manufacture the micro and nano components in a high throughput and cost effective manner. The chapters contain original theoretical and applied research in the areas of micro- and nano-manufacturing that are related to process innovation, accuracy, and precision, throughput enhancement, material utilization, compact equipment development, environmental and life-cycle analysis, and predictive modeling of manufacturing processes with feature sizes less than one hundred micrometers.

This book provides a detailed introduction to maintenance policies and the current and future research in these fields, highlighting mathematical formulation and optimization techniques. It comprehensively describes the state of art in maintenance modelling and optimization for single- and multi-unit technical systems, and also investigates the problem of the estimation process of delay-time parameters and how this affects system performance. The book discusses delay-time modelling for multi-unit technical systems in various reliability structures, examining the optimum maintenance policies both analytically and practically, focusing on a delay-time modelling technique that has been employed by researchers in the field of maintenance engineering to model inspection intervals. It organizes the existing work into several fields, based mainly on the classification of single- and multi-unit models and assesses the applicability of the reviewed works and maintenance models. Lastly, it identifies potential future research directions and suggests research agendas. This book is a valuable resource for maintenance engineers, reliability specialists, and researchers, as it demonstrates the latest developments in maintenance, inspection and delay-time-based maintenance modelling issues. It is also of interest to graduate and senior undergraduate students, as it introduces current theory and practice in maintenance modelling issues, especially in the field of delay-time modelling.

This book is focused on the expansive and highly demanding subject of Food Industry "Technical & Quality Management". As the world's most vital industry "Food Production" is complex, multifaceted and continuously scrutinised. Food scares and product recalls, on national and international scales, demonstrate the persistent challenge to identify, monitor and control all hazards, and also address the increasing criminal threats of Food Fraud, Adulteration & Intentional Contamination. With the benefit of unique perspectives gained by working across Quality, Technical and Operations Management roles at all levels within the food industry, Swainson's Handbook of Technical and Quality Management considers the very diverse remits and particular challenges of those working to assure product Quality, Safety and Legality in the sector. This book provides insights and guidance on the "Applied Practice" of Industrial Quality and Technical Management, written from the perspective of the industry practitioner. "Knowing what to do is half of the challenge, but being able to then make it happen is crucial" - a fact which is often less well considered in food sector information resources. Split into two sections, the book first reviews generic aspects of Food Quality and Technical Management activities with particular regard to: Food Sector Challenges and the Role of Technical and Quality Management; Defining Technical and Quality Standards; The Food Safety and Quality Management System; Raw Materials and Packaging Supplier Control; Site Standards; Product Control and HACCP Considerations; Operations and Process Control; Personnel Control; Audits; Non-Conformance, Recall & Crisis Management; Managing the Technical Department. In the second part of the book Guest Authors share their expertise on a range of specialist topics, providing significant breadth and depth to the content which includes: Review of Third party audit schemes; Insights into supplying supermarkets with regard to good technical and quality management practices; Enforcement authority perspectives on the food manufacturing sector. Also covered are the specific sector challenges of food quality and safety assurance in Fruit and vegetables; Herbs and spices, Cereals, Baked products, Canning and "Cook - Chill" Ready Meals, Soups and Sauces.

The newest edition of an insightful and practical statistical approach to quality control and management In the newly revised and thoroughly updated Fifth Edition of Fundamentals of Quality Control and Improvement, accomplished academic, consultant, and author Dr. Amitava Mitra delivers a comprehensive and quantitative approach to quality management techniques. The book demonstrates how to integrate statistical concepts with quality assurance methods, incorporating modern ideas, strategies, and philosophies of quality management. You'll discover experimental design concepts and the use of the Taguchi method to incorporate customer needs, improve lead time, and reduce costs. The new edition also includes brand-new case studies at the end of several chapters, references to the statistical software Minitab 19, and chapter updates that add discussions of trending and exciting topics in quality control. The book includes access to supplementary material for instructors consisting of a new instructor's solutions manual and PowerPoint slides, as well as access to data sets for all readers. Readers will also benefit from the inclusion of: A thorough introduction to the evolution of quality and definitions of quality, quality control, quality assurance, quality circles, and quality improvement teams An exploration of customer needs and market share, as well as the benefits of quality control and the total quality system Practical discussions of quality and reliability, quality improvement, product and service costing, and quality costs A concise treatment of how to measure quality costs, the management of quality, and the interrelationship between quality and productivity Perfect for upper-level undergraduate and graduate students in quality control and improvement, the Fifth Edition of Fundamentals of Quality Control and Improvement will also earn a place in the libraries of business students and those undertaking training programs in Six Sigma.

Expert practical and theoretical coverage of runs and scans

This volume presents both theoretical and applied aspects of runs and scans, and illustrates their important role in reliability analysis through various applications from science and engineering. Runs and Scans with Applications presents new and exciting content in a systematic and cohesive way in a single comprehensive volume, complete with relevant approximations and explanations of some limit theorems.

The authors provide detailed discussions of both classical and current problems, such as:

• Sooner and later waiting time
• Consecutive systems
• Start-up demonstration testing in life-testing experiments
• Learning and memory models
• "Match" in genetic codes

Runs and Scans with Applications offers broad coverage of the subject in the context of reliability and life-testing settings and serves as an authoritative reference for students and professionals alike.

This book presents the most important tools, techniques, strategy and diagnostic methods used in industrial engineering. The current widely accepted methods of diagnosis and their properties are discussed. Also, the possible fruitful areas for further research in the field are identified.

This book brings out the innovations in textile wet or chemical processing to alleviate the environmental impacts arising from this sector. The major challenge in the textiles and fashion sector is that it requires a massive sustainable innovation to mitigate the huge environmental impacts arising from chemical or wet processing. This book also discusses innovations in eco-friendly methods for textile wet processes and applications of enzymes in textiles.

There have been a lot of innovations in making the garment or apparel production sector sustainable. This book highlights sustainable innovations in the apparel production sector, which is the final destination in the textile production segment. Measuring sustainability in clothing is one of the inevitable areas to deal with when it comes to sustainable apparel production, which is also highlighted here.

In the agriculture, forestry, the primary and secondary wood working industry there are considerable resources of raw materials which can only be used in a rational manner for energetic purposes. Due to requirements from the users. one of the most retinal way of utilization is to make pellets with high density and specific energy content. Making pellets of 6-8 mm diameter, their utilization in furnaces allows an almost fully automated operation with high thermal efficiency. This book describes both the theoretical and practical aspects of pellet production including material requirements and preparation, pressing technologies, quality requirements, burning properties, investments and the overall economy of pellet production.

The purpose of this book is to present a comprehensive review of the latest research and development trends at the international level for modeling and optimization of the supplier selection process for different industrial sectors. It is targeted to serve two audiences: the MBA and PhD student interested in procurement, and the practitioner who wishes to gain a deeper understanding of procurement analysis with multi-criteria based decision tools to avoid upstream risks to get better supply chain visibility. The book is expected to serve as a ready reference for supplier selection criteria and various multi-criteria based supplier's evaluation methods for forward, reverse and mass customized supply chain. This book encompasses several criteria, methods for supplier selection in a systematic way based on extensive literature review from 1998 to 2012. It provides several case studies and some useful links which can serve as a starting point for interested researchers. In the appendix several computer code written in MatLab and VB.NET is also included for the interested reader. Lucid explosion of various techniques used to select and evaluate suppliers is one of the unique characteristic of this book. Moreover, this book gives in depth analysis of selection and evaluation of suppliers for traditional supply chain, closed loop supply chain, supply chain for customized product, green supply chain, sustainable supply chain and also depicts methods for supply base reduction and selection of large number of suppliers.