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Books > Social sciences > Politics & government > Public administration

The Nizam, His History and Relations With the British Government; 2 (Hardcover): Henry George 1824-1872 Briggs The Nizam, His History and Relations With the British Government; 2 (Hardcover)
Henry George 1824-1872 Briggs
R984 Discovery Miles 9 840 Ships in 10 - 15 working days
The Politics of Third Countries in EU Security and Defence - Norway, Brexit and Beyond (Hardcover, 1st ed. 2022): Oyvind... The Politics of Third Countries in EU Security and Defence - Norway, Brexit and Beyond (Hardcover, 1st ed. 2022)
Oyvind Svendsen
R1,373 Discovery Miles 13 730 Ships in 18 - 22 working days

This book examines security and defence cooperation between the EU and third countries, in particular the United Kingdom and Norway. Brexit has placed the question of third-party engagement firmly back in the spotlight, especially given the UK's significance as a security and defence actor, and the failure of both sides to agree terms for cooperation in this area. The book explains why the seemingly obvious need for cooperation and shared strategic interests alone does not lead to frictionless cooperation or integration between the EU and like-minded third countries. Adding a theoretical and conceptual depth to what is still largely an empirical topic, it draws important conclusions about the possibilities and limits of European security and defence cooperation during challenging times. It also raises key questions about the nature and suitability of the pre-existing security and defence architecture in Europe, and the place of non-EU members within it. The book will appeal to academics and students interested in European politics, EU security, and security and defence studies.

Public-Private Partnerships, Capital Infrastructure Project Investments and Infrastructure Finance - Public Policy for the 21st... Public-Private Partnerships, Capital Infrastructure Project Investments and Infrastructure Finance - Public Policy for the 21st Century (Hardcover)
Jane Beckett-Camarata
R2,803 Discovery Miles 28 030 Ships in 10 - 15 working days

With the introduction of new market-oriented approaches to infrastructure finance policy decision-making in the national and subnational public sectors, there is a greater emphasis on the need for resource efficiency in the delivery of public services. There is also a critical need to evaluate and assess the effectiveness of infrastructure finance policy implementation. Public-Private Partnerships (PPPs) bring an agility and fresh perspective to the financing and delivery of public goods and services, and allow for a higher level of creativity, innovation, and flexibility during times of dynamic change and high demand for responsive solutions. By introducing a comprehensive new lens through which to view infrastructure finance policy as an instrument capable of achieving long-term national and subnational policy objectives, this study offers a unique insight into the potential benefits of the adoption of PPPs within the context of long-term capital investment planning. Through the examination of case studies from the United States, Albania and Mauritius, the author presents a transparent and integrated analysis of the role of PPPs as a policy option within this context. By demonstrating how PPPs can be utilized as a means of efficiently financing and delivering capital infrastructure projects within unified and comprehensive capital management and budgeting systems, this book is essential reading for researchers, policy decision-makers and students of public policy, capital budgeting and infrastructure finance.

Climate Change and the Future of Europe - Views from the Capitals (Hardcover, 1st ed. 2023): Michael Kaeding, Johannes Pollak,... Climate Change and the Future of Europe - Views from the Capitals (Hardcover, 1st ed. 2023)
Michael Kaeding, Johannes Pollak, Paul Schmidt
R2,037 Discovery Miles 20 370 Ships in 10 - 15 working days

While the ambitious objectives outlined in the EU's Green Deal aim at making Europe the first climate-neutral continent by 2050, national implementation greatly varies depending on local geographies, history, culture, economics, and politics. This book analyses Member States' and EU neighbours' national efforts to combat climate change. It subsequently draws on these factors to highlight local challenges, tensions, and opportunities on the road towards climate neutrality. In the context of inter-country dependencies following Russia's war against Ukraine, it addresses strategic questions regarding EU integration, the transformation of our economies, the reduction of energy dependencies, and public perception of the above. The book also makes concrete recommendations, in various policy areas, on how individual countries and the EU as a whole should deal with the climate crisis.

Efficiency, Equality and Public Policy - With a Case for Higher Public Spending (Hardcover, 2000 ed.): Nana Efficiency, Equality and Public Policy - With a Case for Higher Public Spending (Hardcover, 2000 ed.)
Nana
R2,644 Discovery Miles 26 440 Ships in 18 - 22 working days

Efficiency, Equality and Public Policy provides compelling arguments for the exclusive concern with efficiency in all specific areas of public economic policy, leaving the objective of equality to be achieved through the general tax/transfer system. Public policies, the author argues, should ultimately maximize the sum of individual welfares which should be individual happiness rather than preferences. The flip side is that relative-income and environmental disruption effects cause a bias in favor of private spending which is no longer conducive to social happiness.

Program Budgeting and the Performance Movement - The Elusive Quest for Efficiency in Government (Paperback, New): William F.... Program Budgeting and the Performance Movement - The Elusive Quest for Efficiency in Government (Paperback, New)
William F. West
R740 Discovery Miles 7 400 Ships in 10 - 15 working days

Formal systems of comprehensive planning and performance-based management have a long if disappointing history in American government. This is illustrated most dramatically by the failure of program budgeting (PPB) in the 1960s and resurrection of that management technique in a handful of agencies over the past decade. Beyond its present application, the significance of PPB lies in its relationship to the goals and assumptions of popular reforms associated with the performance movement.

"Program Budgeting and the Performance Movement" examines PPB from its inception in the Department of Defense under Robert McNamara to its limited resurgence in recent years. It includes an in-depth case study of the adoption and effects of PPB at the National Oceanic and Atmospheric Administration. The fact that program budgeting is subject to the same limitations today that led to its demise four decades ago speaks to the viability of requirements, such as those imposed by the Government Performance and Results Act, that are designed to make government more businesslike in its operations.

From Bureaucracy to Hyperarchy in Netcentric and Quick Learning Organizations Exploring Future Public Management Practice... From Bureaucracy to Hyperarchy in Netcentric and Quick Learning Organizations Exploring Future Public Management Practice (Hardcover, New)
Lawrence R. Jones, Fred Thompson
R2,815 Discovery Miles 28 150 Ships in 18 - 22 working days

This book focuses on the inherent contradiction between bureaucracy, hierarchy, and the vision inspired by the architecture of modern information technology of a more egalitarian culture in public organizations. We agree with Evans and Wurster and others who have argued that, in the future, knowledge-based productive relationships will be designed around fluid, teambased collaborative communities, either within organizations (i.e., deconstructed value chains), or in collaborative alliances such as those with ""amorphous and permeable corporate boundaries characteristic of companies in the Silicon Valley"" that is, deconstructed supply chains. In such relationships everyone can communicate richly with everyone else on the basis of shared standards and, like the Internet itself, these relationships will eliminate the need to channel information, thereby eliminating the trade-off between information bandwidth and connectivity. ""The possibility (or the threat) of random access and information symmetry,"" they conclude, ""will destroy all hierarchies, whether of logic or power

Socioeconomic Change and Land Use in Africa - The Transformation of Property Rights in Maasailand (Hardcover): E. Mwangi Socioeconomic Change and Land Use in Africa - The Transformation of Property Rights in Maasailand (Hardcover)
E. Mwangi
R1,402 Discovery Miles 14 020 Ships in 18 - 22 working days

This study investigates how and why group ranch members in Kajiado District, Kenya, supported the subdivision of their collective landholdings into individual, titled units, and what outcomes resulted from this transition to individual rights. Viewed over a longer time scale, the author finds that politics is at the core of institutional change: land-owners increasingly seek exclusive rights in an effort to defend their land claims against threats of appropriation by the state, by Maasai elite, and by non-Maasai.

Getting Heard but Not Listened To - An Analysis of Public Participation in Environmental Impact Assessment (EIA) in Brazil... Getting Heard but Not Listened To - An Analysis of Public Participation in Environmental Impact Assessment (EIA) in Brazil (Hardcover)
Cristiane Bena Dias
R3,189 Discovery Miles 31 890 Ships in 10 - 15 working days

This book examines the process of Environmental Impact Assessment (EIA) in Brazil through the lens of community involvement. The author argues that the implementation of controversial projects, such as the Volta Grande mining project, demonstrate the failure of the current system to acknowledge the interests of local communities. Using international comparisons of public policy on environmental issues, the author proposes a model which aims to improve public participation in Brazilian environmental decisions.

Global Politics and Its Violent Care for Indigeneity - Sequels to Colonialism (Hardcover, 1st ed. 2018): Marjo Lindroth, Heidi... Global Politics and Its Violent Care for Indigeneity - Sequels to Colonialism (Hardcover, 1st ed. 2018)
Marjo Lindroth, Heidi Sinevaara-Niskanen
R2,879 Discovery Miles 28 790 Ships in 18 - 22 working days

This book challenges the common perception that global politics is making progress on indigenous issues and argues that the current global care for indigeneity is, in effect, violent in nature. Examining the inclusion of indigenous peoples in the United Nations Permanent Forum on Indigenous Issues and the Arctic Council, the authors demonstrate how seemingly benevolent practices of international political and legal recognition are tantamount to colonialism, the historical wrong they purport to redress. By unveiling the ways in which contemporary neoliberal politics commissions a certain type of indigenous subject-one distinguished by resilience in particular-the book offers a pioneering account of how international politics has tightened its grip on indigeneity.

The Institutionalisation of Evaluation in the Americas (Hardcover, 1st ed. 2022): Reinhard Stockmann, Wolfgang Meyer, Laszlo... The Institutionalisation of Evaluation in the Americas (Hardcover, 1st ed. 2022)
Reinhard Stockmann, Wolfgang Meyer, Laszlo Szentmarjay
R3,690 Discovery Miles 36 900 Ships in 10 - 15 working days

This book examines the progress of institutionalisation of evaluation in American countries from various perspectives. It presents prior developments of evaluation and current states of 11 American countries and three transnational organisations concerning three dimensions, namely the political, social and professional system. These detailed country reports, which have been written by selected researchers and authors of the respective countries, lead to a concluding comparison and synthesis. This is the second of four volumes of the compendium The Institutionalisation of Evaluation. The first volume on 'Europe' was published in 2020. After the publication of the 'Americas' - volume in 2021 it will be followed by two more volumes on 'Asia and Pacific', and 'Africa'. The overall aim is to target an interdisciplinary audience and offer cross-country learning as it enables to better understand the institutionalisation of evaluation in different national states and world regions as well as in different sectors.

Rural Revitalization in China - A Socialist Road with Chinese Characteristics (Hardcover, 1st ed. 2023): Xiwen Chen, Houkai... Rural Revitalization in China - A Socialist Road with Chinese Characteristics (Hardcover, 1st ed. 2023)
Xiwen Chen, Houkai Wei, Yaping Song; Translated by Weiguo Chen, Zhenhui Liang
R3,664 Discovery Miles 36 640 Ships in 10 - 15 working days

On the basis of systematically summarizing and sorting out the significant achievements made since China's rural reform, this book comprehensively explains the theoretical basis, principles and strategies of the road to rural revitalization of socialism with Chinese characteristics. Through in-depth research on nine aspects of rural basic management system, rural deepening reform, food security, modernization of agriculture and rural areas, integrated development of urban and rural areas, poverty alleviation, new rural construction, ecological civilization construction and rural governance, this book puts forward the development direction and strategic choice of China's rural revitalization by the middle of this century. It not only enriches and develops the theory of development economics, but also provides experiences for rural development in developing countries.

Automation and Human Solidarity (Hardcover, 1st ed. 2020): Bill Jordan Automation and Human Solidarity (Hardcover, 1st ed. 2020)
Bill Jordan
R1,521 Discovery Miles 15 210 Ships in 18 - 22 working days

This book provides a detailed analysis of the economic and political implications of the introduction of Artificial Intelligence and Robotics into the service sector of economies that have so far relied on service jobs to sustain levels of employment. It examines how reliance on coercive measures for enforcing low-paid service work attempts to postpone this third Industrial Revolution, and analyses the struggles that must still take place if we are to achieve a future of freedom and social justice for all. While automation and globalisation have made human solidarities of traditional kinds more difficult to sustain, they have also made new kinds possible. Experiments in social policy, and especially the pilot projects with unconditional Universal Basic Incomes, offer a possible model for a new kind of society. The author argues that it is politics which will determine whether we can achieve these new human solidarities.

Public-Private Partnerships in Russia - Institutional Frameworks and Best Practices (Hardcover, 1st ed. 2020): Oleg V. Ivanov,... Public-Private Partnerships in Russia - Institutional Frameworks and Best Practices (Hardcover, 1st ed. 2020)
Oleg V. Ivanov, Agnessa O. Inshakova
R3,368 Discovery Miles 33 680 Ships in 18 - 22 working days

This volume presents the history and current state of the public-private partnership (PPP) sector in Russia. It analyzes the legal and institutional framework of PPPs as well as approaches and best practices for public administrations at federal and regional level to promote PPPs. Special attention is given to the management of PPP projects in different phases of their life cycle and to the legal and financial structuring of PPP projects. In addition, the contributions highlight best PPP practices in various sectors - from transport infrastructure to information technology - and also discuss international aspects of PPP. The volume is aimed at scholars in economics and public administration as well as public decision-makers interested in modern trends in the Russian economy and the development of successful business development.

Managing Interdependencies in Federal Systems - Intergovernmental Councils and the Making of Public Policy (Hardcover, 1st ed.... Managing Interdependencies in Federal Systems - Intergovernmental Councils and the Making of Public Policy (Hardcover, 1st ed. 2020)
Johanna Schnabel
R2,439 Discovery Miles 24 390 Ships in 18 - 22 working days

Intergovernmental councils have emerged as the main structures through which the governments of a federation coordinate public policy making. In a globalized and complex world, federal actors are increasingly interdependent. This mutual dependence in the delivery of public services has important implications for the stability of a federal system: policy problems concerning more than one government can destabilize a federation, unless governments coordinate their policies. This book argues that intergovernmental councils enhance federal stability by incentivizing governments to coordinate, which makes them a federal safeguard. By comparing reforms of fiscal and education policy in Australia, Canada, Germany, and Switzerland, this book shows that councils' effectiveness as one of federalism's safeguards depends on their institutional design and the interplay with other political institutions and mechanisms. Federal stability is maintained if councils process contentious policy problems, are highly institutionalized, are not dominated by the federal government, and are embedded in a political system that facilitates intergovernmental compromising and consensus-building.

Contemporary Approaches to Public Policy - Theories, Controversies and Perspectives (Hardcover, 1st ed. 2016): B.Guy Peters,... Contemporary Approaches to Public Policy - Theories, Controversies and Perspectives (Hardcover, 1st ed. 2016)
B.Guy Peters, Philippe Zittoun
R5,206 Discovery Miles 52 060 Ships in 10 - 15 working days

This book considers a range of contemporary approaches to public policy studies. These approaches are based on a number of theoretical perspectives on decision-making, as well as alternative perspectives on policy instruments and implementation. The range of approaches covered in the volume includes punctuated equilibrium models, the advocacy-coalition framework, multiple streams approaches, institutional analyses, constructivist approaches, behavioural models, and the use of instruments as an approach to public policy. The volume concludes with a discussion of fundamental issues of democracy in public policy.

The Challenges of Refugees and Internally Displaced Persons in Africa (Hardcover, 1st ed. 2021): Sabella O. Abidde The Challenges of Refugees and Internally Displaced Persons in Africa (Hardcover, 1st ed. 2021)
Sabella O. Abidde
R3,347 Discovery Miles 33 470 Ships in 18 - 22 working days

This book discusses the phenomena of refugees and internally displaced persons (IDP) across several African countries. There are 40 million IDP worldwide; of these, an estimated 12.6 million are in 37 of Africa's 55 countries. Written by a team of fifteen scholars across four continents, this book uses both quantitative and qualitative data to analyze the causes and consequences of this displacement, the role of the state in creating and mitigating these situations, and potential policy solutions. The volume is divided into three sections. Chapters in Section 1 discuss the causes of displacement. Chapters in Section 2 discuss refugees in their regional context. Chapters in Section 3 discuss IDP camps in Kenya, Nigeria, and Ghana. Bringing scholarly analysis to address two humanitarian crises, this book will be useful to students and researchers interested in African politics, forced migration, and policy as well as members of the diplomatic corps, governmental, and non-governmental organizations actively working towards solving these challenges.

Entrepreneurial and Innovative Practices in Public Institutions - A Quality of Life Approach (Hardcover, 1st ed. 2016): Joao... Entrepreneurial and Innovative Practices in Public Institutions - A Quality of Life Approach (Hardcover, 1st ed. 2016)
Joao Leitao, Helena Alves
R3,445 Discovery Miles 34 450 Ships in 10 - 15 working days

This volume discusses the importance of adopting entrepreneurial and innovation practices in the public sector, as mechanisms for detecting, dealing with and including citizens' social needs, with a reflection on positive determination of their quality of life. It focuses on critical reflection and rethinking the articulation between the dimensions of transformation - entrepreneurship and innovation - of New Public Management (NPM). In this way the book contributes to deepening knowledge about the implications of this change in the organizational paradigm of the public sector for citizens' quality of life, which is treated multi-dimensionally here, including citizens' well-being, purchasing power, happiness, trust, safety, experience and satisfaction. The volume constitutes a reference guide for decision makers, managers and policy makers engaged in the public sector who want to differentiate their performance by fostering entrepreneurial and innovative practices in the scope of public administration that can enhance citizens' quality of life. This volume is also a reference guide for scholars, policy makers and practitioners interested on public innovation.

Regulating the Rise of China - Australia's Foray into Middle Power Economics (Hardcover, 1st ed. 2019): Michael Peters Regulating the Rise of China - Australia's Foray into Middle Power Economics (Hardcover, 1st ed. 2019)
Michael Peters
R2,128 Discovery Miles 21 280 Ships in 18 - 22 working days

This book revises the existing account of the first Rudd Government's engagement with China, placing Australian foreign direct investment screening policy at the centre of the story. At the time, the Rudd Government was accused of holding an unnecessarily interventionist approach to Chinese Sovereign-Owned Enterprise investments into the Australian mining sector. This book claims that the Australian Government had a deep and coherent understanding of the problem posed by Chinese investments that went well-beyond any simplistic 'China Inc.' or geopolitical threats. The key policymakers believed that the Chinese state-directed investments threatened the integrity of the liberal governance structures on which the Australian state is founded, and so Australian sovereignty itself. While the response of the Rudd Government was largely ineffectual, the logic underpinning it remains the best framework for guiding Australia's engagement with China into the 2020s, as well as the engagement of other liberal states coming to grips with China's rise.

Myth or Lived Reality - On the (In)Effectiveness of Human Rights (Hardcover, 1st ed. 2021): Claire Boost, Andrea Broderick,... Myth or Lived Reality - On the (In)Effectiveness of Human Rights (Hardcover, 1st ed. 2021)
Claire Boost, Andrea Broderick, Fons Coomans, Roland Moerland
R3,121 Discovery Miles 31 210 Ships in 18 - 22 working days

Chapters How Human Rights Cross-Pollinate and Take Root: Local Governments & Refugees in Turkey by Elif Durmus and Human Rights Localisation and Individual Agency: From 'Hobby of the Few' to the Few Behind the Hobby by Tihomir Sabchev, Sara Miellet, and Elif Durmus are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com This book seeks to explore, from a multidisciplinary perspective, whether human rights are, in fact, a myth or a lived reality. Over the years much has been said about their effectiveness or, rather, their ineffectiveness. This perceived ineffectiveness relates not only to institutional challenges at the international level, but also to national implementation mechanisms and processes. In addition, questions have arisen as to whether individuals or groups of individuals actually benefit from the normative guarantees contained in human rights law and whether human rights as legal constructs can be effectively translated into better outcomes. This volume can be distinguished from the existing literature by virtue of the fact that it not only brings together scholars at different stages of their careers, but also that it incorporates contributions that adopt different methodological perspectives and cover a variety of topics. The book should prove of great benefit to human rights researchers, human rights practitioners, NGOs and students. Claire Boost is a PhD Candidate at the Department of Criminal Law and Criminology, Maastricht University. Andrea Broderick is an Assistant Professor at the Department of International and European Law, Maastricht University. Fons Coomans is a Professor at the UNESCO Chair in Human Rights and Peace, Department of International and European Law, Maastricht University. Roland Moerland is an Assistant Professor at the Department of Criminal Law and Criminology, Maastricht University.

Higher Education Leadership Strategy in the Public Affairs Triumvirate - College and Community Engagement (Hardcover, 1st ed.... Higher Education Leadership Strategy in the Public Affairs Triumvirate - College and Community Engagement (Hardcover, 1st ed. 2020)
Jeffrey W. Goltz
R1,747 Discovery Miles 17 470 Ships in 18 - 22 working days

This book provides a comprehensive approach for colleges rethinking their community policy connections. From a 'pracademic' perspective, it introduces a new paradigm for contemporary college and community connections through the evolution of research, scholarship and experience, and the application of the Public Affairs discipline from Higher Education Leadership. The book explains how the public affairs forces of Community, Organization, and Administration offer a unique combination of concepts and theory that can transform practice, develop innovation, strengthen communities, and transform lives through a college partnering in a variety of community projects. The book's defined ethical composition institutes leadership in the public realm, within the Public Affairs Triumvirate; and its discussion of the 'science to service to philosophy' will advance higher education strategy scholarship, creating new ideas for how academia and communities can create sustained connections and partnerships for solving problems in any community.

Big Data and Public Policy - Course, Content and Outcome (Hardcover, 1st ed. 2022): Rebecca Moody, Victor Bekkers Big Data and Public Policy - Course, Content and Outcome (Hardcover, 1st ed. 2022)
Rebecca Moody, Victor Bekkers
R3,651 Discovery Miles 36 510 Ships in 10 - 15 working days

This book provides a comprehensive overview of how the course, content and outcome of policy making is affected by big data. It scrutinises the notion that big and open data makes policymaking a more rational process, in which policy makers are able to predict, assess and evaluate societal problems. It also examines how policy makers deal with big data, the problems and limitations they face, and how big data shapes policymaking on the ground. The book considers big data from various perspectives, not just the political, but also the technological, legal, institutional and ethical dimensions. The potential of big data use in the public sector is also assessed, as well as the risks and dangers this might pose. Through several extended case studies, it demonstrates the dynamics of big data and public policy. Offering a holistic approach to the study of big data, this book will appeal to students and scholars of public policy, public administration and data science, as well as those interested in governance and politics.

Fiscal Decentralization Reforms - The Impact on the Efficiency of Local Governments in Central and Eastern Europe (Hardcover,... Fiscal Decentralization Reforms - The Impact on the Efficiency of Local Governments in Central and Eastern Europe (Hardcover, 1st ed. 2020)
Michal Placek, Frantisek Ochrana, Milan Jan Pucek, Juraj Nemec
R3,987 Discovery Miles 39 870 Ships in 10 - 15 working days

This book examines the impacts of fiscal decentralization reforms on the efficiency of local governments in Central and Eastern European (CEE) countries. By offering a comparative perspective and by applying econometric methods and regression models, it analyses various reform trajectories and their effects on individual CEE countries. Furthermore, the book discusses input and output indicators for evaluating the efficiency of municipalities. Readers will learn about the common features of these countries, the impact of path dependence, and future prospects for decentralization reforms. In closing, the book discusses modern management and administration methods, opportunities for cooperation between municipalities, co-creative service delivery, and other measures that could improve the efficiency of public service provision.

Covid-19 Pandemic and Economic Development - Emerging Public Policy Lessons for Indian Punjab (Hardcover, 1st ed. 2021):... Covid-19 Pandemic and Economic Development - Emerging Public Policy Lessons for Indian Punjab (Hardcover, 1st ed. 2021)
Sukhpal Singh, Lakhwinder Singh, Kamal Vatta
R3,352 Discovery Miles 33 520 Ships in 18 - 22 working days

This book offers a comprehensive analysis of the pre-Covid-19 and post-Covid-19 situation and public policy measures needed to revive the economy in the light of the recent initiatives by the state government, including a committee to suggest post-Covid-19 revival strategy. This collection of essays by specialized author/s in her/his/their area of research examines the impact of Covid-19 in the larger context of economic and developmental context of Punjab, ranging from basic developmental transformation analysis to the specific policy issues in each sector and policy domain, including the larger developmental crisis in the context of the regional economy and society of Punjab. The sectors analysed include: agriculture including dairy sector and agricultural markets, industry, services, education, health, besides fiscal, banking, diaspora, gender, governance, and sustainability challenges the state economy faces. It dwells on sector specific issues as well as ways forward for betterment of livelihoods of those engaged, especially farmers and industrial and service sector informal workers.

Customer Development of Effective Performance Indicators in Local and State Level Public Administration (Hardcover): Rebekah... Customer Development of Effective Performance Indicators in Local and State Level Public Administration (Hardcover)
Rebekah Schulz, Andrew Sense, Matthew Pepper
R2,530 Discovery Miles 25 300 Ships in 18 - 22 working days

As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of Performance Indicators (PI). However, this is often not a core focal point and as a result, performance indicators are often output and not impact focused, and thus can lack relevance and utility. Addressing this gap in academic and practical knowledge, Customer Development of Effective Performance Indicators in Local and State Level Public Administration presents a structured process to enable public organisations and their communities to jointly develop performance indicators for public organisation's operations, and enabling communities to determine key performance indicators that are both highly relevant and contextually useful. Grounded in quality management principles, the book encourages community members to participate in practical co-production, promotes mutual learning and joint ownership, fosters relationship building between diverse customer groups, and inspires open conversations regarding local government operations. This book provides ground breaking insights for public administrators at all levels, as well community leaders, and scholars of business, public administration, and social responsibility.

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