A systematic and engaging new text that analyses accountability and transparency in contemporary public services, and examines how open government can be both a challenge and an aid to more effective public management. This text is an ideal guide for both practical and conceptual understanding of the possibilities of open government.

"Mouritzen and Opstrup's book is a most welcome addition to the subject of the management of academic performance. It is certainly well-worth reading and considering."-Bruno S. Frey, Permanent Visiting Professor at the University of Basel and Research Director CREMA - Center for Research in Economics, Management and the Arts, Switzerland "Performance Management at Universities could not possibly be more timely. With universities and university faculty throughout the world being pressed to give more evidence and more precise indicators about their productivity, this thoughtful contribution provides a much needed and unusually thoughtful analysis of the possibilities and pitfalls found in current approaches to university performance evaluation. Given policy-makers' and politicians' calls for evidence-based management and evaluation, let us hope that policy-makers heed their own rhetoric and act on the evidence provided here. The authors show that performance measures, while sometimes beneficial, are subject to gaming and manipulation and that more precision does not necessarily equate with better performance, but rather altered performance. This superb book should be read by anyone interested higher education evaluation as well as by those who are subjected to it."-Barry Bozeman, Regents' Professor, Arizona Centennial Professor of Technology Policy and Public Management, School of Public Affairs, Arizona State University, USA "In Performance Management at Universities, Mouritzen and Opstrup definitively answer the question: What are the effects of national university performance-based funding schemes that use bibliometric indicators? As these schemes have proliferated, the question has become urgent. The authors marshal comprehensive data on the Danish university system to sift through the many predictions commonly made by academics newly subject to these systems to identify what actually happened to Danish research as the system took hold." -Diana Hicks, Professor, School of Public Policy, Georgia Institute of Technology, USA, and first author on the Leiden Manifesto on research metrics This book gives an account of what can happen when performance management is introduced at universities. How do scholars - for better or worse - respond to a system which counts the number of articles and books? Many myths exist about scholar's reactions: They cheat, slice their production to the least publishable unit, become more risk averse and will go for the low-hanging fruits; in short, they develop a "taste for publication" at the cost of a "taste of science". Systematic knowledge about the consequences of such systems for the motivation, behavior and productivity of university scholars is in short supply. The book is a major contribution to remedy this situation.

Lobbyists in Washington aren't a new phenomenon. Since the early days of the republic, citizens and groups alike have hired professionals to press their interests with lawmakers. However, recent examples of misconduct-like that seen in the Abramoff scandal-highlight the unique ethical challenges this industry faces in the twenty-first century. Though major scandals happen less frequently than popularly believed, the more pervasive ethics problem is that members of the profession often cut deals that go against their clients' interests. They sacrifice the interests of those they represent in order to curry favor with lawmakers. In The Ethical Lobbyist, Thomas T. Holyoke exposes how current industry regulations fall short of ensuring principled behaviors and may actually incentivize unethical behavior. Holyoke presents the provocative argument that, in addition to welcoming stronger regulations, lobbyists need to borrow a page from the legal profession and adopt ironclad guarantees of principled representation. The Ethical Lobbyist puts forth a set of principles and a workable program for implementing reform. The result is a road map to reform that will transform "ethical lobbyist" from an oxymoron to an expectation-and change the industry and our government for the better. Georgetown Digital Shorts-longer than an article, shorter than a book-deliver timely works of peer-reviewed scholarship for a fast-paced world. They present new ideas and original content that are easily digestable for students, scholars, and general readers.

This book traces the ancient concept of sanctuary. It examines how the contemporary sanctuary city movement contributes to a hostile asylum regime by holding asylum seekers in a suspended state where rights are indefinitely deferred. At the same time, it explores myriad subversive practices challenging this waiting state.

This ground breaking book provides empirical and theoretical insights into the interface between deliberative democracy and the rough and tumble of interest groups in advocacy politics. It examines how deliberative ideals work alongside the adversarial realties of interest-based politics.

Within political and administrative sciences generally, trust as a concept is contested, especially in the field of regulatory governance. This groundbreaking book is the first to systematically explore the role and dynamics of trust within regulatory regimes. Conceptualizing, mapping and analyzing trust between regulators, regulatees and citizens, expert contributors systematically review the existing empirical research on the role of trust within these relations. Further chapters offer new empirical material, with in-depth case studies covering different regulatory relations, regulatory issues and geographical areas. After scoping the field of inquiry and significantly adding to it, the book concludes with a proposal for a challenging and encompassing agenda for future research on trust in regulatory governance. Comprehensive and forward thinking, this book will be of interest to academics working in the fields of regulation, sociology, law, political science, public administration and trust. It will also offer a compelling read for practitioners working in the field of regulation. Contributors include: E. Baekkesko, G. Bouckaert, B. Carter, R.W. Mills, L. Naslund, P. Oomsels, D. Reiss, F. Six, K. Tamm Hallstroem, H. van der Voort, H. van Ees, K. Verhoest

This comprehensive textbook explores the policy process from a multitude of perspectives, including rationalism, culturalism, institutionalism and from a political point of view. This allows students to discover key concepts from the policy science literature and gain a deeper understanding of how public policy is discussed academically and shaped empirically. Public Policy in Action gives a detailed breakdown of all stages of the policy process by discussing the emergence of policy problems affecting the agenda, the formulation of policy alternatives, the decision-making process, the implementation of policies and the progression to evaluation, learning and policy change. The authors also outline the sets of factors which influence the steps of the policy process internally and externally. The book is supported by a wide variety of case studies from a number of national and international contexts of relevance to an international audience. Key features include: Up-to-date review of the literature on the policy process Coverage on all key elements of the policy cycle Insight into the complexity of policy making in practice Multiple perspectives of the policy process Critical reflections on the roles of policy analysts Multiple case studies including water management, migration and social policies. This extensive and detailed textbook will be an invaluable resource for undergraduate and masters students of public policy, policy analysis and public administration, by providing an insight into the complexity of policy making in the real world.

E-government research has flourished as a way of disseminating information and providing services to citizens ever since the popularization of the Internet. Although there have been tremendous advancements in the world of e-government, critical evaluations on the effectiveness of such methods have yet to be determined. Citizens and E-Government: Evaluating Policy and Management examines the role that citizens play in the development of electronic government or e-government, specifically focusing on the impact of e-government and citizens while exploring issues of policy and management. This book not only focuses on the adoption of e-government and its impact on citizens, but it also discusses the effectiveness of this technology as a way of improving citizen access and engagement with their government. Overall, this book is essential for those interested in the importance of citizens in information technology adoption and development of electronic government.

This book revisits and re-defines the policy style concept and explores the long-standing debate in British political science concerning how best to characterise the British policy style. The book highlights several trends that suggest that the British policy style has shifted towards the impositional end of the policy style spectrum, bringing it more in line with the traditional Westminster model of governing. However, these changes also reflect a more frenetic policy style which might increase the number of policy blunders and failures in British Government unless means are found to access and manage the specialist expertise that interest groups possess.

South Africa is the richest and most developed country on the African continent, yet it has failed to arrest the dramatic progression of its domestic AIDS epidemic. This book analyzes successive governments' management (and mismanagement) of the AIDS epidemic in South Africa. The book covers the years 1982-2005, using expert thinking regarding public policy making to identify gaps in the public sector's handling of the epidemic. The book highlights critical lessons for policy makers and other public health managers.

Drawing on contributions from user activists and academic researchers, this topical reader provides a critical stock take of the state of user involvement. It considers different contexts in which such involvement is taking place and includes diverse and sometimes conflicting perspectives on the issues involved. This original and insightful critique will be an important resource for students studying health and social care and social work, researchers and user activists.

This book explores the foundations and potential of a theory of need-based distributive justice, supported by experimental evidence. The core idea is that need-based distributive justice may have some legitimatory advantages over other important principles of distribution, like equality and equity, and therefore involves less dispute over the distribution and redistribution of scarce resources. In seven chapters, eleven scholars from the fields of philosophy, psychology, sociology, political science and economics outline the normative and positive building blocks of such a theory by critically reviewing the literature on distributive justice from their respective disciplinary perspectives. They address important theoretical and practical issues concerning the rationality of needs identification at the individual level and the recognition of needs at the societal level. They also investigate whether and how the dynamics of distribution procedures that allocate resources according to the need principle leads to social stability, focusing on the economic incentives that arise from need-based redistribution. The final chapter provides a synthesis and outlines a framework for a theory of justice based on ten hypotheses derived from the insights presented.

This book shows the growing phenomenon and the broad impact of socio-environmental conflicts in the grassroots communities-farmers, fishermen and urban poor-in Indonesia, as the effects of government's development strategies based on neoliberal and New Public Management (NPM) views without a clear accountability system or socio-environmental accountability practices and reports are becoming apparent. Inspired by the emancipatory socio-environmental accounting discourse, which focuses on the socio-local context in developing alternative models of accountability based on local views and people's aspirations, this book uses research methodology based on the principles put forth by Indonesian national hero and critical scholar Tan Malaka to develop a framework of integrated accountability for the local government. This book fills the present gap in English publications that analyse the intents and outcomes of the public management reforms in Indonesia with regard to socio-environmental issues, as a basis for further research at the international level as well as policymaking in Indonesia. As the Indonesian government has recently undertaken key structural and accounting reforms in the public sector, this book is a timely and valuable read for graduate students, researchers,- and policymakers.

This book starts with an introduction to process modeling and process paradigms, then explains how to query and analyze process models, and how to analyze the process execution data. In this way, readers receive a comprehensive overview of what is needed to identify, understand and improve business processes. The book chiefly focuses on concepts, techniques and methods. It covers a large body of knowledge on process analytics - including process data querying, analysis, matching and correlating process data and models - to help practitioners and researchers understand the underlying concepts, problems, methods, tools and techniques involved in modern process analytics. Following an introduction to basic business process and process analytics concepts, it describes the state of the art in this area before examining different analytics techniques in detail. In this regard, the book covers analytics over different levels of process abstractions, from process execution data and methods for linking and correlating process execution data, to inferring process models, querying process execution data and process models, and scalable process data analytics methods. In addition, it provides a review of commercial process analytics tools and their practical applications. The book is intended for a broad readership interested in business process management and process analytics. It provides researchers with an introduction to these fields by comprehensively classifying the current state of research, by describing in-depth techniques and methods, and by highlighting future research directions. Lecturers will find a wealth of material to choose from for a variety of courses, ranging from undergraduate courses in business process management to graduate courses in business process analytics. Lastly, it offers professionals a reference guide to the state of the art in commercial tools and techniques, complemented by many real-world use case scenarios.

This contributed volume analyzes in depth how a border area is constantly reshaped as migration policies harden, and what kind of social, political and economic impacts are produced at local and international level. The study is focused on Ventimiglia, an Italian town located 6 km away from the French-Italian border on the gulf of Genoa with a long story of commerce, custom and smuggling activities related to its proximity to the frontier. While several projects have analyzed other symbolic places of the EU migration crisis such as Lampedusa, Calais and Lesvos, there is a severe empirical gap regarding Ventimiglia, a border town at the very geographic core of the Schengen area. This case study may provide emblematic insights into what European migratory movements are currently revealing in terms of the lack of shared responsibility between EU Member States, the EU common asylum system and respect for human rights, with increasing claims for national sovereignty by some Member States.

The authors suggest that some of the problems of the public sector are self-inflicted and that current policies may only deliver partial success 'at a price we cannot afford'. It proposes a radical alternative and discusses practical ways it could be implemented. It also explores the threats and opportunities that such an approach might face.

For five months in 2013-2014, Dusan Pavlovic took time off from teaching to accept a senior position in Serbia's Ministry of Economy. This short period was long enough for him to make a penetrating diagnosis of the economic activity of the postcommunist government. He found that a coterie of tycoons and politicians live off the wealth of the majority of citizens and smaller entrepreneurs, while the economy performs below its capacities. In academic terms, extractive economic institutions create allocative inefficiency. Vivid, suggestive, and even entertaining accounts depict how privatization is administered and foreign investment projects are handled, and how party members, relatives, and friends are hired into public administration and state-owned companies. They show how the managers of firms that queue for state subsidies resist the systematic screening of their businesses. The principles of Keynesian economics are distorted and misused to conceal deliberate fiscal mismanagement. Huge ill-conceived development projects siphon taxpayers' money from "non-economic" activities like social services, health, education, science, and culture. What Pavlovic found in Serbia is acutely symptomatic of many other European post-communist regimes of our time, lending his book singular importance.

"Innovation in the Public Sector addresses issues relevant to an understanding of the innovation journeys on which public organizations have embarked. If public innovation is defined as a necessary condition for establishing meaningful interactions between the government and society, what are the relevant issues that may explain successful processes and forms of public innovation?"--

In today's global economy, the role of public policy in managing and ensuring sustainability is an emerging area of research considering modern day issues such as climate change and the depletion of energy resources. The impact that these environmental concerns have on human life has brought to light a new era of economic theories and initiatives to promote a better lifestyle. Interdisciplinary Approaches to Public Policy and Sustainability is an essential reference source that discusses the role of public policy in managing sustainability within a wide variety of professional industries such as health, education, and business. Featuring research on topics such as sustainable finance, environmental regulation, and information economics, this book is ideally designed for environmental and policy scientists, researchers, conservationists, policymakers, government officials, lawmakers, academicians, and students seeking coverage on the practices of sustainability pertaining to economic development.

It is about time for another Handbook, and Massey and Johnston have given us a good one. It is to be commended particularly for having avoided the Anglocentricity of some previous volumes. Eminent scholars line up to give us useful frameworks for thinking about governance, and mature analyses of current systems across the continents. An excellent addition to both library and classroom.' - Christopher Pollitt, Leuven Public Government Institute, BelgiumTaking a comparative approach unmatched by any other book on this topic, this vital Handbook explores key questions around the ways in which public administration and governance challenges can be addressed by governments in an increasingly globalized world. World-leading experts explore contemporary issues of government and governance, as well as the relationship between civil society and the political class. The insights offered will allow policy makers and officials to explore options for policy making in a new and informed way. Adopting global perspectives of governance and public sector management, the Handbook includes scrutiny of current issues such as: public policy capacity, wicked policy problems, public sector reforms, the challenges of globalization and complexity management. Practitioners and scholars of public administration deliver a range of perspectives on the abiding wicked issues and challenges to delivering public services, and the way that delivery is structured. The Handbook uniquely provides international coverage of perspectives from Africa, Asia, North and South America, Europe and Australia. Practitioners and scholars of public administration, public policy, public sector management and international relations will learn a great deal from this Handbook about the issues and structures of government and governance in an increasingly complex world. Contributors: Perri 6, J.T. Anagnoson, G. Andranovich, A. Badran, G. Bouckaert, R. Cameron, S.S. Cankar, G.M. Cejudo, D. Curry, W. Drechsler, R.C. Gomes, J. Halligan, G. Hammerschmid, B.W. Head, S. Jilke, K. Johnston, A. Massey, D. Mctavish, J. O'Flynn, V. Petkovcek, R. Pyper, R.A.W Rhodes, D.J. Savoie, L. Secchi, A. Tiernan, K.K. Tummala, S. Van De Walle, Z. Zhu

This book examines the decisions by Tony Blair and John Howard to take their nations into the 2003 Iraq War, and the questions these decisions raise about democratic governance. It also explores the significance of the US alliance in UK and Australian decision-making, and the process for taking a nation to war. Relying on primary government documents and interviews, and bringing together various strands of literature that have so far been discussed in isolation (including historical accounts, party politics, prime ministerial leadership and intelligence studies), the authors provide a comprehensive and original view on the various post-war inquiries conducted in the UK, Australia.

Web 2.0 has become the buzz word for describing social media available on the Internet, such as blogs, photo and file sharing systems and social networking sites. These Web 2.0 applications are rapidly transforming citizen-citizen and citizen-government interactions in a manner not seen before. In recognition of these trends, governments are already taking a very close look at Web 2.0 and online communities in order to leverage them for designing products and services and for providing citizen services. This book brings together international scholars to provide the theoretical and practical contexts for understanding the nature of Web 2.0 technologies and their impact on political, public policy and management processes, and to explore how best Web 2.0 applications can be leveraged and aligned with the strategic goals of government organizations to add value and ensure effective governance. Drawing from experiences from countries around the globe, the book provides the theoretical context of the potential for Web 2.0 applications to transform government services, as well as practical examples of leading public sector institutions that have attempted to use Web 2.0 applications to enhance government operations, policy making and administration. There are three parts to the book, namely 1) Perspectives on Web 2.0 and Democratic Governance, 2) The Political, Policy and Management Impacts of Web 2.0 in Government, and 3) Leveraging Web 2.0 Applications for Effective Governance. This book differs from existing edited books on Web 2.0 technologies that focus primarily on politics and e-democracy because it examines the impact of the applications on politics, policy and public management. The book contributes toward the literature by filling the existing void and expanding knowledge in the field of public administration and policy, making it of interest to both academics and policy-makers.

This book explores dominance in Australia's medical culture through the positioning of international medical graduates (IMGs). It argues that IMGs are 'othered' and ultimately positioned as an underclass, a positioning validated and reinforced by the intersecting inequalities of class, race and nation. It also suggests that the positioning of IMGs is organised through the dimensions of structural power, hegemonic power and interpersonal power, which allow an exploration of power relations between the structures of the health system, the Australian medical profession and the agency of IMGs. The Australian narrative presented to the world espouses a community of social justice and human rights. Instead, an historical lens traces the formation and persistence of difference represented in ethnocentrism, racism and xenophobia from 1788 to the present. The research presented is multidisciplinary in scope. An anti-oppressive theoretical framework enables the voices of lived experience to penetrate throughout and a social justice platform engages the participants and the reader into the interwoven conversations. The data set comprises a focus group, 10 individual interviews with IMGs and a selection of inquiry submissions revealing rich and sometimes shocking evidence to paint a stark picture. Other medical voices join the conversation via media responses to revelations of experiences not only by IMGs but also by Australian-trained doctors. It exposes a toxic culture endemic with bullying and sexual harassment.This book is of interest to practitioners, researchers and administrators in the fields of medical education, human resource management, legal studies, health sciences, social sciences, health services, government departments, universities and hospitals, as well as those tasked with duty of care and the provision of a safe workplace. The voices gifted to this study raise awareness of current issues within medicine in Australia at a very personal level and begin to formulate a policy and practical response to address these disturbing revelations.