Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.

Profound social changes have made governance and political leadership more challenging than ever. The result is that politics in the democratic world faces a crisis in the 21st century. The revised edition of this highly successful text reassesses the gap between citizen expectation and the realities of government in light of new developments.

Many disasters are approached by researchers, managers and policymakers as if they have a clear beginning, middle and end. But often the experience of being in a disaster is not like this. This book offers non-linear, non-prescriptive ways of thinking about disasters and allows the people affected by disaster the chance to speak.

Although most advanced industrialized countries are facing population aging and other social changes, public long-term care programs for the aged are remarkably diverse across them. This book accounts for the variations in elderly care policy by combining statistical analysis with historical case studies of Sweden, Japan and the USA.

This book explores the dimensions and characteristics of social vulnerability in Western Europe. It provides a broad empirical foundation for recent theories on the emergence of new social risks in post-industrial societies, revealing to what extent social risks are compromising the 'normal' functioning of the European population.

This book introduces the concept of policy decision emergence and its dynamics at the sub systemic level of the decision process. This level constitutes the breeding ground of the emergence of policy decisions but remains unexplored due to the absence of adequate tools. It is a nonlinear complex system made of several entities that interact dynamically. The behavior of such a system cannot be understood with linear and deterministic methods. The book presents an innovative multidisciplinary approach that results in the development of a Policy Decision Emergence Simulation Model (PODESIM). This computational model is a multi-level fuzzy inference system that allows the identification of the decision emergence levers. This development represents a major advancement in the field of public policy decision studies. It paves the way for decision emergence modeling and simulation by bridging complex systems theory, multiple streams theory, and fuzzy logic theory.

The term 'Eurocracy' is a word that exists in all European languages. Yet beyond fantasized representations of the 'Brussels bubble', we know little about members of the European Parliament, Commissioners, European civil servants, lobbyists, members of the Governing Council of the European Central Bank, European trade unionists, diplomats and journalists who work in or around the EU institutions? What are their social and professional trajectories, the type of authority they possess, and how does it matter? Based on extensive fieldwork, this volume aims at answering these questions by building upon Pierre Bourdieu's theory of the field of bureaucracy. 45 years after Altiero Spinelli's 'The Eurocrats', this book sheds new light on the relational structures that underpin the functioning of the EU polity. Specialists of European affairs, scholars and students in politics, administration and sociology as well as citizens will find original insights to understanding EU institutions and why the European project appears to be in crisis.

This book firstly analyzes the status and characteristics of rural long tail public service and its unbalance in detail. In all, based on the long tail theory, mechanism design theory and resource dependence theory, this book makes an empirical study and basic judgment on the matching of supply and demand of rural long tail public services in China and explores the mechanism of the efficiency of supply and demand affecting the imbalance. This book presents a correction mechanism of rural long tail public demand based on the division of different response subjects and puts forward corresponding policy suggestions. By putting the rural public demand in the "embedded" economic and social system and the development process, this book analyzes its future trend and response path. Then, based on the difference of governance efficiency, this book analyzes the general causes of the unbalance of supply and demand of rural long tail public service. Especially for the representative field of rural public service (e.g., special education, old-age caring, medical care), this book carries out empirical studies (seemingly unrelated regression) to analyze the factors, internal mechanism and basic path of the imbalance of rural long tail public service. Thirdly, through the construction of the imbalance index of rural long tail public service, this book makes an empirical calculation of the severity of this imbalance. This book further puts forward the design of the correction mechanism for the imbalance of rural long tail public service and carries on the reasonable and orderly division for different supply subjects. In the end, this book puts forward the balanced "Internet + NGO" model for rural long tail public service and takes JD.com as an example to expound the operation of the network platform of the correction mechanism.

Successful businesses have spent the past two decades retooling and rethinking how to manage their people better. Most big companies that have survived and prospered in the 21st century view employees as a vital strategic asset. In comparison, the U.S. federal government is a Stone Age relic, with its top-down bureaucracy, stovepiping of labor and responsibilities, and lack of training and investment in its own public servants. The inevitable result is a government not keeping up with the complex demands placed on it. In T he People Factor, Linda Bilmes and Scott Gould present a blueprint for reinvigorating the public sector in order to deliver results for America. Their premise is that the federal government can achieve the same gains as the best private sector and military organizations by managing its people better. Their new vision for public service is based on ""The People Factor,"" a set of management tools drawn from best practices in successful companies, the military, and high-performing government agencies. Part One of The People Factor book shows why the U.S. personnel system needs reform, revealing the high price of inaction. Part Two lays out the specific steps that must be taken to achieve the necessary gains. Part Three focuses on how to implement the People Factor and make the authors' vision a reality. They argue that the next president needs to turn this issue into a top priority and use political capital to push reform. Highlights of the book include: * Extensive original survey research * Case studies from government and the military * Interviews with leading thinkers on strategic human capital * A number of specific proposed innovations * A detailed proposal for a nationwide effort to train and revitalize the public service

"Representative Bureaucracy and Performance: Public Service Transformation in South Africa is a first-rate blend of quantitative and qualitative analysis of one of the major transitions in modern governance. Fernandez makes a major theoretical contribution to the literature on representative bureaucracy in demonstrating how descriptive representation translates into both active representation and better performance. His discussion of the crucial role of language and communication brings new insight to the literature on public administration and democracy."-Kenneth Meier, Distinguished Scholar in Residence, American University "This study of public sector transformation goes beyond the descriptive qualitative research largely found in South African public administration historiography by undertaking sophisticated quantitative analysis to show that representation of previously historically disadvantaged groups, under certain circumstances, can improve the performance of public organizations. This is an excellent contribution, not only to public administration scholarship in South Africa, but also to the sparse literature on public organizations in developing countries. The book should be of great value to scholars and practitioners of public administration, as well as to students of political science and organizational studies."-Robert Cameron, Professor, University of Cape Town "This book provides an excellent analysis of the theory of representative bureaucracy in the context of South African post-apartheid government. South Africa is an important and fascinating case. The work adds substantially to the literature on representative bureaucracy and will be of interest to all who are concerned with the effectiveness of government organizations."-J. Edward Kellough, Professor, University of Georgia Governments throughout the world seek to promote employment equity and ensure that bureaucracies are representative of the citizenry. South Africa offers a rare and fascinating case for exploring what happens to bureaucracies as they undergo demographic transformation. Grounded in the theory of representative bureaucracy and using a mixed methods approach, this book explores how major changes in the demographics of the South African public service have affected the performance of the institution. The empirical analysis offers compelling evidence that representative bureaucracies perform better. As public organizations become increasingly representative by hiring historically disadvantaged persons, especially Africans, their performance improves, controlling for a range of factors. Evidence indicates representative bureaucracies perform better because they empathize with and advocate for historically disadvantaged communities, are equipped with linguistic and cultural competencies to serve a diverse citizenry, and can induce compliance, cooperation, and coproduction.

The era of textbook top-down, stovepiped public management in America is over, and the traditional dichotomy between public ownership and privatization is an outdated notion. Public executives have shifted their focus from managing workers and directly providing services to orchestrating networks of public, private, and nonprofit organizations to deliver those services. In this new book, Stephen Goldsmith and Donald Kettl head a stellar cast of policy practitioners and scholars exploring the potential, strategies, and best practices of high-performance networks while identifying next-generation issues in public sector network management. Unlocking the Power of Networks employs sector-specific analyses to reveal how networked governance achieves previously unthinkable policy goals. The environmental arena in particular has proved to be fertile ground for the networked governance movement. William Eggers, Goldsmith's coauthor of the landmark Governing by Network, examines the Department of the Interior's initiative organizing networks of state and local officials, landowners, businesses, and citizens to protect natural resources. Barry Rabe, a pioneer in the study of subnational climate policy, looks at the role of networks in California's aggressive policy on greenhouse emissions. Former GAO official Paul Posner illustrates how a network mustered the resources, authority, expertise, and political support necessary to clean up Chesapeake Bay. American officials are not the only ones employing networked governance. In a disquieting chapter, Brinton Milward and Joerg Raab reveal how Islamic terror organizations have adapted and transformed themselves since 9/11. In a more hopeful vein, Edward DeSeve considers how network management could be used in the fight against terrorism, utilizing new organizational structures, increased staffing, upgraded technology, and new cross-agency mechanisms.

Economic growth continues to transform the economic and political landscape of Asia. Equally the policies now being adopted to promote private sector participation, re-structure state entities, and reduce the presence of the state in the provision of public goods and services, are tied to fundamental transformations in Asia's state-society relations. The global cast of contributors present a timely analysis of the impact of neo-liberalism on Asia's developmental policies and the organisation of Asian states and markets. Ironically, the "developmental state" that has historically driven Asia's rapid economic transformation is now threatened by an increasingly dominant neoliberal agenda that aims to roll back the state in the name of market fundamentalism.

"This book is essential reading for researchers of tobacco policy change. Too many studies simply complain that change is too slow because tobacco companies are too powerful and politicians lack the will to challenge them. This book goes much further, to help us understand not just industry strategy but the policy processes in which policy advocates engage, learn from each other, and help create essential global tobacco policy change." Paul Cairney, University of Stirling, UK "This book is rare in making genuinely significant contributions across both public health and policy studies. By focusing on the battle for standardised packs, it engagingly addresses one of the most prominent recent innovations in health policy that has relevance both beyond Europe and across multiple spheres of health policy. In doing so, it also offers an innovative analysis of the role of transnational corporations in policy transfer."Jeff Collin, University of Edinburgh, UK This book analyses the battle for standardised cigarette packaging ('plain packaging') in Europe, drawing on the concepts of multi-level governance and policy transfer. It analyses the strategies of policy makers, non-governmental organisations and transnational tobacco companies in attempting either to advance or to block the introduction of standardised packaging. Taking a global and multi-level approach, it analyses these struggles within European Union institutions, EU member states, and across jurisdictions, as NGOs and tobacco companies worked transnationally to counter each other. As well as presenting original empirical research detailing these policy battles, the book provides new theoretical insights into policy transfer processes, particularly within multi-level polities, showing how transnational corporations can have dramatic effects on these processes. The book will appeal equally to public health researchers, policy analysts and political scientists.

The pursuit for better governance has assumed center stage in developmental discourse as well as reform initiatives of all organizations working for the public welfare, and includes such issues as service delivery and responding to citizens' needs and demands. In the era of globalization, multilevel and new modes of governance are changing the traditional governance models of nation states, accelerated by technological innovation, rising citizen expectation, policy intervention from international and multilateral donor communities, and the hegemony of western ideology imposed on many developing nations. However, a universally accepted and agreed upon definition of 'governance' still remains elusive. There is no consensus or agreement as to what would be the nature and form of governance and public administration. The question that is raised: Is there a universal governance mechanism that fits in all contexts or governance mechanisms should be based on home grown ideas?One can see various programs and policies of reforms and reorganizations in public administration in the developing countries, but these efforts have not been effective to address the challenging issues of economic development, employment generation, poverty reduction, ensuring equality of access to public services, maintaining fairness and equity, security and safety of citizens, social cohesion, democratic institution building, ensuring broader participation in the decision making process, and improving the quality of life. Therefore, there is a widespread concern for better governance or sound governance to bridge the gap between theory and practice, making this book of interest to academics as well as policy-makers in global public administration.

This book provides rare insights into the nature of contemporary, technologically-facilitated government. Its multidisciplinary approach demonstrates that information technology is more than a tool for politicians and policy-makers. E-government has reconfigured public administration, policy, power and citizenship.

This innovative new book examines government approaches to Public-private partnership (PPP) formation. It explores the management experience and challenges that key stakeholders involved in PPP governance face in Russia and Kazakhstan. An increasingly common method of delivering public services, PPP deployment in these two countries is still in its infancy, beginning only in 2005. Public-Private Partnerships highlights how the governments of Russia and Kazakhstan understand the nature of partnerships, which contextual features drive PPP formation and why these two nations have selected concession as the principal PPP form. The contributors provide comprehensive coverage of the management issues that present challenges in PPP delivery, including partner interaction concerns, opportunistic behaviour and approaches to risk management. The authors also discuss the legal and regulatory impediments to PPP development and the PPP critical success factors.

Successful delivery of public policy is increasingly dependent upon the effectiveness of information technology and systems. However, reformers must navigate the complex interactions between IT limitations, policy minefields, and complicated organizational networks which make change difficult. Public Sector Reform Using Information Technologies: Transforming Policy into Practice offers an analytical, interdisciplinary examination of electronic governance implementation from theoretical and practical perspectives. Researchers in fields like computer science, information systems, and sociology, and practitioners in policy formulation, implementation, and IT and systems deployment will find useful insights for improving the effectiveness of government services. Successfully transforming public policy using IT will help minimize the political and financial repercussions of failed implementations, meet the increasing expectations of citizens in modern democracies, and shape the public sector of the future.

This book provides key strategic principles and best practices to guide the design and implementation of digital government strategies. It provides a series of recommendations and findings to think about IT applications in government as a platform for information, services and collaboration, and strategies to avoid identified pitfalls. Digital government research suggests that information technologies have the potential to generate immense public value and transform the relationships between governments, citizens, businesses and other stakeholders. However, developing innovative and high impact solutions for citizens hinges on the development of strategic institutional, organizational and technical capabilities. Thus far, particular characteristics and problems of the public sector organization promote the development of poorly integrated and difficult to maintain applications. For example, governments maintain separate applications for open data, transparency, and public services, leading to duplication of efforts and a waste of resources. The costs associated with maintaining such sets of poorly integrated systems may limit the use of resources to future projects and innovation. This book provides best practices and recommendations based on extensive research in both Mexico and the United States on how governments can develop a digital government strategy for creating public value, how to finance digital innovation in the public sector, how to building successful collaboration networks and foster citizen engagement, and how to correctly implement open government projects and open data. It will be of interest to researchers, practitioners, students, and public sector IT professionals that work in the design and implementation of technology-based projects and programs.

This book provides a detailed description of Japan's telecommunications policies. It discusses how Japan has addressed a variety of policy challenges ranging from traditional regulatory issues, such as the provision of a universal service, to the latest tasks, including the promotion of cutting-edge technologies. Japan is a global leader in information and communication technologies (ICT). In addition to technological advances, an impressive nationwide optical-fiber and advanced mobile network infrastructure has been developed, which has boosted the economy and benefited society. The Ministry of Internal Affairs and Communications (MIC) has played an important role in ICT deployment. Japan has a unique ICT policy framework that does not separate regulation and promotion, unlike many other countries, which have an independent regulator. However, since relatively little information has been provided in English, it has been difficult to learn much about Japan's policies. Written by specialists from MIC, industry and academia, this is the first collaborative work to provide a comprehensive discussion of Japan's ICT policies, allowing readers to gain an understanding of the topic.

The book draws on critical media policy studies, to study the principles and performances of policies and policymaking for community radio in four countries of South Asia---Sri Lanka, Nepal, India, and Bangladesh. It focuses on the processes and practices of deliberation that go into policymaking, across space and time, and the global-local spectrum. It stitches together a critical media policy ethnography, drawing on over a 100 formal interviews and informal conversations with policy actors from South Asia, in a bid to present a deliberative policy analysis of policymaking for community radio in the region. Drawing on Grounded Theory, the book fleshes out the Deliberative Policy Ecology Approach as an inclusive heuristic to study media policies.

This book explores the ways in which different generations think about how the welfare state is organised at present, and how it will be organised in future. Using the results of a study from Canada, Australia and Sweden, the book's findings complement more traditional studies of the welfare sector, capturing the anxieties of citizens about the present and future of their countries' welfare models, and presenting their thoughts on how the system can be re-organised in future. Positioning their three-country study within the history of the welfare state around the world, the authors seek to re-assess the role of the welfare state in governments around the world. Their findings will be of interest to those studying welfare policy as well as innovations such as basic income, e-health and policy responses to automisation.

This book offers a critical account of studies of local immigration policy and a relational approach to explain its emergence, variation, and effects in a context of interdependence and globalization. The author emphasizes the horizontal interactions between local governments, and vertical interactions between local and national levels of government, as well as international interactions. Everywhere in the world, a growing number of cities are faced with challenges and opportunities brought by immigration. While some local governments have welcomed immigrants and promoted their social inclusion, others have actively prevented their arrival and settlement. Most studies emphasize the role of local conditions in the making and implementation of local immigration policy, but this book argues that broader processes- such as inter-governmental relations, economic globalization, and international institutions- are crucial.

This collection focuses on public sector coordination, key aspect of governments' have sought to tackle contemporary policy challenges. By guiding the reader through 20 case studies of novel coordination instruments from 12 countries, the compendium gives valuable lessons for achieving better coordination of public policies.

Hurricane Katrina of August-September 2005, one of the most destructive natural disasters in U.S. history, dramatically illustrated the continuing racial and class inequalities of America. In this powerful reader, "Seeking Higher Ground," prominent scholars and writers examine the racial impact of the disaster and the failure of governmental, corporate and private agencies to respond to the plight of the New Orleans black community. Contributing authors include Julianne Malveaux, Melissa Harris-Lacewell, Ronald Walters, Chester Hartman, Gregory D. Squires, Mindy Thompson Fullilove, Alan Stein, and Gene Preuss. This reader is the second volume of the "Souls" Critical Black Studies Series, edited by Manning Marable, and produced by the institute for Research in African-American Studies of Columbia University.

This book applies various theoretical tools to explore the advantages and disadvantages of performance management systems, the ways in which they can be improved, and the strategies through which they can be designed and integrated into the policy making process. By providing both theoretical insights and practical applications, it offers a unique perspective. Using four methods of research that have been rarely applied in the performance management literature: formal (game-theoretical) modelling, operational management, new institutionalism, and cross country statistical comparisons based on international data sets, the book illuminates different aspects of performance management systems in the public sector. It offers an integrative theoretical framework for explaining and designing such systems and their integration into the policy making process, and will open up new avenues of research, expose scholars and students to new methodological tools and equip public officials, politicians and citizens with practical methods for improving the performance of the public sector.