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Books > Social sciences > Politics & government > Public administration

The Future of Local Self-Government - European Trends in Autonomy, Innovations and Central-Local Relations (Paperback, 1st ed.... The Future of Local Self-Government - European Trends in Autonomy, Innovations and Central-Local Relations (Paperback, 1st ed. 2021)
Tomas Bergstroem, Jochen Franzke, Sabine Kuhlmann, Ellen Wayenberg
R3,713 Discovery Miles 37 130 Ships in 10 - 15 working days

This book presents new research results on the challenges of local politics in different European countries, including Germany, the Netherlands, the Nordic countries and Switzerland, together with theoretical considerations on the further development and strengthening of local self-government. It focuses on analyses of the most recent developments in local democracy and administration.

Theories of Public Organization (Paperback, 7th edition): Robert Denhardt, Thomas Catlaw Theories of Public Organization (Paperback, 7th edition)
Robert Denhardt, Thomas Catlaw
R1,176 R1,053 Discovery Miles 10 530 Save R123 (10%) Ships in 10 - 15 working days

THEORIES OF PUBLIC ADMINISTRATION, Seventh Edition, is a brief, readable overview of public administration theory that presents multiple viewpoints, enabling students to develop their own philosophies of public administration, and helping them relate theory to application. The Seventh Edition incorporates a theme of Governance, which explores the traditions, institutions, and processes that determine how power is exercised, how citizens are given a voice, and how decisions are made on issues of public concern.

Public Administration - Understanding Management, Politics, and Law in the Public Sector (Paperback, 9th edition): David H.... Public Administration - Understanding Management, Politics, and Law in the Public Sector (Paperback, 9th edition)
David H. Rosenbloom, Robert S. Kravchuk, Richard M. Clerkin
R2,694 Discovery Miles 26 940 Ships in 12 - 17 working days

The ninth edition of Public Administration: Understanding Management, Politics, and Law in the Public Sector grounds students in the fundamentals of public administration while embracing its complexity. It describes, explains, and analyzes public administration through the lenses of three well-established perspectives: management, politics, and law. In addition to thoroughly refreshed examples and case studies, significant updates to this new edition include the following: The discussion of management has been collapsed into a single category, contemporary public management, to better reflect the blending of traditional/orthodox and new public management approaches in the field. Significant changes to federal administration initiated by the Trump administration, the emergence of "hyper-" partisanship, major court decisions affecting public administration, and newer scholarship and foci in public administration. A thoroughly rewritten chapter on budgeting and public finance. New public governance material is incorporated throughout the book, including collaborative models for coordinating administration with private organizations, particularly nonprofits. Additional attention is paid to public participation in public administration, including public administration's potential contribution to strengthening democratic citizenship. Thorough discussion of the latest managerial techniques and concepts as well as the contemporary performance orientation in the public sector. Downloadable instructor support materials including Key Points, Discussion and/or Test Questions, Multiple Choice Questions, True or False Questions, and an Answer Key to accompany each chapter in the book. Together these revisions reinvigorate the book yet retain its core structure, ideas, and familiarity for students and instructors alike. While the new edition retains its focus on the U.S. context, the focus on managerial, legislative, and judicial functions lends itself well to public administration in many developed nations, making the book a popular choice with instructors around the globe. This time-tested and fully up-to-date textbook is required reading for all students of public administration, public management, and nonprofit management.

Chambers of Commerce in Europe - Self-Governance and Institutional Change (Paperback, 1st ed. 2021): Detlef Sack Chambers of Commerce in Europe - Self-Governance and Institutional Change (Paperback, 1st ed. 2021)
Detlef Sack
R3,439 Discovery Miles 34 390 Ships in 10 - 15 working days

Chambers of commerce are omnipresent in domestic public policy and play a crucial role in business self-governance. However, they are rather neglected in both public and scientific debates and seem to be in decline. This volume fills this gap in research on organised business and state-market coordination in Europe. The contributions discuss chambers of commerce as interest groups and actors in political systems, and address the institutional changes that this kind of self-governance is undergoing. The development of chambers of commerce in recent decades shows a wide array of mechanisms for institutional adaptation, ranging from displacement and conversion to enduring stability. This volume gives an insight into the dynamics and factors affecting these changes, with case studies on Austria, France, Germany, Hungary, Spain, and the United Kingdom, all conducted by recognised experts in this field.

Social Values and Social Indicators - Essays in Normative Economics and Measurement (Hardcover, 1st ed. 2021): S. Subramanian Social Values and Social Indicators - Essays in Normative Economics and Measurement (Hardcover, 1st ed. 2021)
S. Subramanian
R2,321 Discovery Miles 23 210 Ships in 12 - 17 working days

The book is a collection of essays written since 2010, and dealing, in one way or another, with the place of values in economic analysis. The centrality of values in the collection is not surprising, given that the thematic concerns informing the essays in the book relate principally to methodological issues in economic enquiry, to the normatively constrained aggregation of personal preferences into collective choice, and to problems of logical coherence and ethical appeal in the axiom systems underlying the measurement of economic and social phenomena such as poverty, inequality and literacy. While many of the essays are more or less technical in nature, they are all explicitly motivated by considerations that go beyond the formalisms of presentation to an involvement with the role of moral reasoning in economic analysis. In particular, the essays emphasize the importance of 'ought propositions' in a science which is all too often regarded as being wholly and exclusively 'positive' in its orientation. The book should be of particular interest to researchers, students, and public policy makers.

Democracy Online - The Prospects for Political Renewal Through the Internet (Paperback, New): Peter M Shane Democracy Online - The Prospects for Political Renewal Through the Internet (Paperback, New)
Peter M Shane
R1,480 Discovery Miles 14 800 Ships in 12 - 17 working days

What are the real opportunities and challenges most likely to arise from the emerging on-line democracy? Does the Internet really hold the potential to revitalize and redefine democracy? Taking a multidisciplinary approach that they identify as a "cyber-realist research agenda," the contributors examine the prospects for electronic democracy in terms of its form and practice - while avoiding the pitfall of treating the benefits of electronic democracy as being self-evident. The debates question what electronic democracy needs to accomplish in order to revitalize democracy, and what the current state of electronic democracy can teach us about the challenges and opportunities for implementing democratic technology initiatives.

Prefects, Governors and Commissioners - Territorial Representatives of the State in Europe (Paperback, 1st ed. 2021): Gildas... Prefects, Governors and Commissioners - Territorial Representatives of the State in Europe (Paperback, 1st ed. 2021)
Gildas Tanguy, Jean-Michel Eymeri-Douzans
R3,504 Discovery Miles 35 040 Ships in 10 - 15 working days

Is the Prefect an exception, surviving only in France and some countries influenced by Napoleon? No! This book tells the varied stories of the resilience, in most European States and under different names, of the prefectoral institution. It is the first comparative book in English studying these territorial administrators who have a go-between role in centre-periphery relations and a nodal role in territorial governance. Gathering a multidisciplinary team of scholars under the auspices of the European Group for Public Administration, this volume offers a fine-grained analysis of 17 national cases, examines cross-country data, and proposes a theoretical frame made of a Weberian ideal-type with three variants, to better comprehend and explain the permanence and changes of the prefectoral figure.

Transnational Marriage and Partner Migration - Constellations of Security, Citizenship, and Rights (Paperback): Anne-Marie... Transnational Marriage and Partner Migration - Constellations of Security, Citizenship, and Rights (Paperback)
Anne-Marie d'Aoust; Anne-Marie d'Aoust, Betty De Hart, Saskia Bonjour, Massilia Ourabah, …
R1,128 Discovery Miles 11 280 Ships in 12 - 17 working days
Education and Solidarity in the European Union - Europe's Lost Spirit (Paperback, 1st ed. 2021): Sarah K. St John Education and Solidarity in the European Union - Europe's Lost Spirit (Paperback, 1st ed. 2021)
Sarah K. St John
R2,944 Discovery Miles 29 440 Ships in 10 - 15 working days

This book tells the story of the European Movement's mission to create-through education-a European spirit in order to secure the success of European integration. This book draws links between the crisis of solidarity experienced by the European Union today and the difficulties faced throughout European integration to develop a fully-fledged EU education policy. It makes the case that education has not been a stable mechanism for fostering spirit due to its national attachment to identity and nation-building. Without education, it has been difficult to foster the spirit needed to establish a strong citizen-wide sense of European solidarity to overcome the crises the EU faces today. Exploring the connection between education and solidarity through the notion of spirit, the book presents an interdisciplinary study that avoids the compartmentalisation of education studies, philosophy and political science to bring ideas together that shed fresh light on contemporary debates currently under the spotlight.

The Palgrave Handbook of EU Crises (Paperback, 1st ed. 2021): Marianne Riddervold, Jarle Trondal, Akasemi Newsome The Palgrave Handbook of EU Crises (Paperback, 1st ed. 2021)
Marianne Riddervold, Jarle Trondal, Akasemi Newsome
R7,960 Discovery Miles 79 600 Ships in 10 - 15 working days

This handbook comprehensively explores the European Union's institutional and policy responses to crises across policy domains and institutions - including the Euro crisis, Brexit, the Ukraine crisis, the refugee crisis, as well as the global health crisis resulting from COVID-19. It contributes to our understanding of how crisis affects institutional change and continuity, decision-making behavior and processes, and public policy-making. It offers a systematic discussion of how the existing repertoire of theories understand crisis and how well they capture times of unrest and events of disintegration. More generally, the handbook looks at how public organizations cope with crises, and thus probes how sustainable and resilient public organizations are in times of crisis and unrest.

Housing Movements in Rome - Resistance and Class (Hardcover, 1st ed. 2021): Carlotta Caciagli Housing Movements in Rome - Resistance and Class (Hardcover, 1st ed. 2021)
Carlotta Caciagli
R2,727 Discovery Miles 27 270 Ships in 10 - 15 working days

This book explores contemporary challenges of housing movement organizations, looking specifically at the case of Rome, Italy. The work identifies conditions that allow the re-composition of a class of housing dispossessed and, consequently, the features of its action in urban spaces. The book offers fresh analytical perspectives to understanding contemporary urban transformation via new spatial and strategic approaches. In striking detail, Carlotta Caciagli shows how space is a crucial variable in shaping the strategies that allow for the politicisation of a movement's social base. She illustrates how new spatial configurations of urban space result from unique struggles of the recomposed collective subject. Most notably, three main conceptual tools are introduced to disentangle the relationship between the recomposed precarious class and space: "the spatial opportunity structure", "configurations of strategies" and "educational sites of resistance".

Preventable - How a Pandemic Changed the World & How to Stop the Next One (Hardcover): Devi Sridhar Preventable - How a Pandemic Changed the World & How to Stop the Next One (Hardcover)
Devi Sridhar
R640 R526 Discovery Miles 5 260 Save R114 (18%) Ships in 9 - 15 working days

**THE SUNDAY TIMES BESTSELLER | BBC RADIO 4 BOOK OF THE WEEK** Preventable tells the extraordinary story of COVID-19 and how global politics shape our health - from a world-leading expert and the pandemic's go-to science communicator Professor Devi Sridhar has risen to prominence for her vital roles in communicating science to the public and speaking truth to power. In Preventable she highlights lessons learned from outbreaks past and present in a narrative that traces the COVID-19 pandemic - including her personal experience as a scientist - and sets out a vision for how we can better protect ourselves from the inevitable health crises to come. In gripping and heartfelt prose, Sridhar exposes the varied realities of those affected (from the jailed doctor in Wuhan who sounded the alarm, and the bored passengers marooned on the Diamond Princess cruise ship, to the daily nightmares of exhausted healthcare workers), and puts you in the room with key decision makers at crucial moments (from over-confident heads of states and their hesitant scientific advisors, to the beleaguered leaders of global health organisations). Sridhar vibrantly conveys the twists and turns of a plot that saw: deadlier variants emerge (contrary to the predictions of social media pundits who argued it would mutate to a milder form); the Pyrrhic victory in many countries of the false narrative of health versus the economy (those countries which controlled the virus, like Taiwan and Denmark, had a steadier recovery); countries with weak health systems like Senegal and Vietnam fare better than countries like the US and UK (which were consistently ranked as the most prepared); and the quickest development of game-changing vaccines in history (and their unfair distribution). Combining science, politics, ethics and economics, this definitive book dissects the global structures that determine our fate, and reveals the deep-seated economic and social inequalities at their heart - it will challenge, outrage and inspire. 'A brutally compelling reminder that if voices like Devi's had been listened to, so many more could have lived' OWEN JONES 'One of the most brilliant scientists in the world who has been proven consistently right in this crisis' PIERS MORGAN 'Excellent . . . Fair, clear and compelling' NICOLA STURGEON 'Those who have found Professor Devi Sridhar's expertise and calm advice invaluable since the arrival of Covid-19 will be glad to know that she has written Preventable' RACHEL COOKE, Guardian, Non-fiction to look out for in 2022

Social Policy in the Islamic World (Paperback, 1st ed. 2021): Ali Akbar Tajmazinani Social Policy in the Islamic World (Paperback, 1st ed. 2021)
Ali Akbar Tajmazinani
R3,723 Discovery Miles 37 230 Ships in 10 - 15 working days

This book examines social policy in Muslim countries across the world and the status and role of Islamic teachings in such policies. It fills a gap in the literature by reviewing and comparing the experience of several Muslim countries from across the world. The existing social policy literature lacks a comprehensive appraisal of the social policy scene in Muslim societies, especially from a comparative perspective. This book will be of interest to a wide audience in the academic and policy forums related to and interested in Muslim societies and communities.

Policy Decision Modeling with Fuzzy Logic - Theoretical and Computational Aspects (Paperback, 1st ed. 2021): Ali Guidara Policy Decision Modeling with Fuzzy Logic - Theoretical and Computational Aspects (Paperback, 1st ed. 2021)
Ali Guidara
R4,439 Discovery Miles 44 390 Ships in 10 - 15 working days

This book introduces the concept of policy decision emergence and its dynamics at the sub systemic level of the decision process. This level constitutes the breeding ground of the emergence of policy decisions but remains unexplored due to the absence of adequate tools. It is a nonlinear complex system made of several entities that interact dynamically. The behavior of such a system cannot be understood with linear and deterministic methods. The book presents an innovative multidisciplinary approach that results in the development of a Policy Decision Emergence Simulation Model (PODESIM). This computational model is a multi-level fuzzy inference system that allows the identification of the decision emergence levers. This development represents a major advancement in the field of public policy decision studies. It paves the way for decision emergence modeling and simulation by bridging complex systems theory, multiple streams theory, and fuzzy logic theory.

Regulation in Israel - Values, Effectiveness, Methods (Paperback, 1st ed. 2021): Eyal Tevet, Varda Shiffer, Itzhak Galnoor Regulation in Israel - Values, Effectiveness, Methods (Paperback, 1st ed. 2021)
Eyal Tevet, Varda Shiffer, Itzhak Galnoor
R2,940 Discovery Miles 29 400 Ships in 10 - 15 working days

This book examines de facto regulation frameworks and methods in a variety of areas, such as banking, transportation, cyberspace, the non-profit sector, and more. Authored by experts in the field, this book deals with the "big" questions about the idea of regulation. It reveals the tentativeness of current regulatory schemes, the difficulties in balancing between the shared objective of protecting the public interest and other interests such as market stability, and promoting competition. The case studies point to the need for better planning and for more coherent policies. This collection offers to students of public policy, management and law, policy makers and practitioners a broad spectrum of insights-theoretical and practical-and contributes to the ongoing deliberations on the ways that regulatory arrangements could serve the public interest more efficiently.

China's Transition on Climate Change Communication and Governance - From Zero to Hero (Paperback, 1st ed. 2021): Binbin... China's Transition on Climate Change Communication and Governance - From Zero to Hero (Paperback, 1st ed. 2021)
Binbin Wang
R3,705 Discovery Miles 37 050 Ships in 10 - 15 working days

This book provides a two-level analytical framework and empirical study to analyze the reason and process of China's transition that is from a follower to driver in the field of global climate governance, and is especially valuable the dialogues and cooperation between the government, media and civil society. Nowadays, China shows strong leadership to push the process of global climate governance. It's the first and fastest time in the past 40-year history of China's Opening-up that China wins the international respect and trust in one of the issues of global governance. What experiences can be summarized? What dynamic situations and new possibilities emerged after Trump, the U.S. president announced to withdraw from the Paris Agreement? How to move forward based on the existing success? This timely book offers new lens for international readers to understand China's effort domestically and internationally in the field of climate change and illustrate the outlook of the climate governance in the frame of win-win co-governance model.

Debordering Europe - Migration and Control Across the Ventimiglia Region (Paperback, 1st ed. 2021): Livio Amigoni, Silvia Aru,... Debordering Europe - Migration and Control Across the Ventimiglia Region (Paperback, 1st ed. 2021)
Livio Amigoni, Silvia Aru, Ivan Bonnin, Gabriele Proglio, Cecilia Vergnano
R2,937 Discovery Miles 29 370 Ships in 10 - 15 working days

This contributed volume analyzes in depth how a border area is constantly reshaped as migration policies harden, and what kind of social, political and economic impacts are produced at local and international level. The study is focused on Ventimiglia, an Italian town located 6 km away from the French-Italian border on the gulf of Genoa with a long story of commerce, custom and smuggling activities related to its proximity to the frontier. While several projects have analyzed other symbolic places of the EU migration crisis such as Lampedusa, Calais and Lesvos, there is a severe empirical gap regarding Ventimiglia, a border town at the very geographic core of the Schengen area. This case study may provide emblematic insights into what European migratory movements are currently revealing in terms of the lack of shared responsibility between EU Member States, the EU common asylum system and respect for human rights, with increasing claims for national sovereignty by some Member States.

Future-Proofing the Judiciary - Preparing for Demographic Change (Hardcover, 1st ed. 2021): Brian Opeskin Future-Proofing the Judiciary - Preparing for Demographic Change (Hardcover, 1st ed. 2021)
Brian Opeskin
R3,764 Discovery Miles 37 640 Ships in 10 - 15 working days

This book reinvigorates the field of socio-legal inquiry examining the relationship between law and demography. Originally conceived as 'population law' in the 1960s following a growth in population and a use of law to temper population growth, this book takes a new approach by examining how population change can affect the legal system, rather than the converse. It analyses the impact of demographic change on the judicial system, with a geographic focus on Australian courts but with global insights and it raises questions about institutional structures. Through four case studies, it examines how demographic change impacts on the judicial system and how should the judicial system adapt to embody a greater preparedness for the demographic changes that lie ahead? It makes recommendations for reform and speaks to applied demographers, socio-legal scholars, and those interested in judicial institutions.

The Challenges of Refugees and Internally Displaced Persons in Africa (Paperback, 1st ed. 2021): Sabella O. Abidde The Challenges of Refugees and Internally Displaced Persons in Africa (Paperback, 1st ed. 2021)
Sabella O. Abidde
R3,705 Discovery Miles 37 050 Ships in 10 - 15 working days

This book discusses the phenomena of refugees and internally displaced persons (IDP) across several African countries. There are 40 million IDP worldwide; of these, an estimated 12.6 million are in 37 of Africa's 55 countries. Written by a team of fifteen scholars across four continents, this book uses both quantitative and qualitative data to analyze the causes and consequences of this displacement, the role of the state in creating and mitigating these situations, and potential policy solutions. The volume is divided into three sections. Chapters in Section 1 discuss the causes of displacement. Chapters in Section 2 discuss refugees in their regional context. Chapters in Section 3 discuss IDP camps in Kenya, Nigeria, and Ghana. Bringing scholarly analysis to address two humanitarian crises, this book will be useful to students and researchers interested in African politics, forced migration, and policy as well as members of the diplomatic corps, governmental, and non-governmental organizations actively working towards solving these challenges.

The Hidden Side of the Creative City - Culture Instrumentalization, Political Control and Social Reproduction in Valencia... The Hidden Side of the Creative City - Culture Instrumentalization, Political Control and Social Reproduction in Valencia (Hardcover, 1st ed. 2021)
Joaquim Rius-Ulldemolins, Juan Arturo Rubio-Arostegui, Veronica Gisbert-Gracia
R3,724 Discovery Miles 37 240 Ships in 10 - 15 working days

This book analyses issues related to the political use and economical misappropriation of urban cultural events, cultural infrastructures, public resources, and cultural traditions in the city of Valencia, Spain. It deals critically with a variety of sociological questions related to cultural production in the city, including geographical segregation as culturally defined in the city; misogyny and the peripheral role of women in traditional cultural events, xenophobia; and nationalism/regionalism. As such, the book will be useful to students and scholars of sociology of the arts, cultural policy, and museum management, and urban sociology.

The Architecture of Policy Transfer - Ideas, Institutions and Networks in Transnational Policymaking (Paperback, 1st ed. 2021):... The Architecture of Policy Transfer - Ideas, Institutions and Networks in Transnational Policymaking (Paperback, 1st ed. 2021)
Tim Legrand
R2,937 Discovery Miles 29 370 Ships in 10 - 15 working days

This book investigates the increasing circulation and transfer of public policy ideas between the UK, US and Australia since the 1990s. It argues that the upsurge in policy transfer amongst and between these states can be explained by a structural and shared commitment between these states to a distinctive institutional ideology of policy-making. This ideology, it is claimed, is partly a product of the historical proximity of 'Anglosphere' states, and in recent years can be traced through the evolution of New Public Management principles through to Third Way communitarianism.

Understanding and Fighting Corruption in Europe - From Repression to Prevention (Hardcover, 1st ed. 2021): Enrico Carloni,... Understanding and Fighting Corruption in Europe - From Repression to Prevention (Hardcover, 1st ed. 2021)
Enrico Carloni, Michela Gnaldi
R2,693 Discovery Miles 26 930 Ships in 10 - 15 working days

The volume includes comparative and comprehensive discussions on anti-corruption policies of governments and anti-corruption agencies across Europe. Compared to existing literature that focuses either on general and theoretical aspects related to corruption or on country-specific experiences, this volume provides an interdisciplinary and broad overview of corruption prevention policies and measures undertaken by major European member states, relying both on literature and on institutional documentation of national anti-corruption agencies, which greatly contribute to shaping anti-corruption policy directions. In so doing, it advances the existing theoretical agenda of corruption studies and policies, situating it within wider disciplinary fields. This volume is especially concerned with the interrelationship between good administration, integrity, ethical behaviour and corruption; the role of transparency and digitalisation in preventing corruption and ensuring rights, efficiency and impartiality in the public administration; the measurement of corruption, with specific reference to preventative measures and indicators of administrative anti-corruption efforts; big data, block chains, and artificial intelligence; public management codes of ethics, performance targets and skills, and their role in tackling and preventing corruption; and public procurement, transparency and anti-bribery measures in the European public procurement system. This volume is of interest to graduate students and researchers in political sociology, political science, European corruption law, international relations, public policy, and social statistics.

Private Health Insurance and the European Union (Paperback, 1st ed. 2021): Cyril Benoit, Marion Del Sol, Philippe Martin Private Health Insurance and the European Union (Paperback, 1st ed. 2021)
Cyril Benoit, Marion Del Sol, Philippe Martin
R3,211 Discovery Miles 32 110 Ships in 10 - 15 working days

Research has paid little attention to date on how European Union law and regulation affect both the public-private mix in healthcare and the organization of private health insurance as an industry. Filling this gap, this collective book provides insights on the political economy of EU insurance regulation, its impact on private health insurers and on its interactions with domestic healthcare policy-making in four countries. Assembling original contributions drafted by a multidisciplinary team, Private Health Insurance and the European Union offers a thorough examination of a largely unrecognized source of EU influence in healthcare - and sheds a new light on the role played by private actors in social policy. Chapter 1 is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

The Knowledge Triangle - Changing Higher Education and Research Management Paradigms (Hardcover, 1st ed. 2021): Dirk Meissner,... The Knowledge Triangle - Changing Higher Education and Research Management Paradigms (Hardcover, 1st ed. 2021)
Dirk Meissner, Leonid Gokhberg, Yaroslav Kuzminov, Mario Cervantes, Sylvia Schwaag Serger
R4,783 Discovery Miles 47 830 Ships in 10 - 15 working days

This book helps readers understand how universities position themselves in the innovation landscape and the implications for national policies. It provides a scholarly discussion and best practice-based insights to help answer questions like: To what extent do funding and governance policies support activities within the knowledge triangle? How should policies for universities be designed in countries with different industrial and higher education structures? Are there ways to effectively link universities with regional enterprises and social actors? And finally, what are the new institutional models and best practices for overcoming obstacles to interaction, collaboration, and co-creation?

The Virtual Public Servant - Artificial Intelligence and Frontline Work (Paperback, 1st ed. 2021): Stephen Jeffares The Virtual Public Servant - Artificial Intelligence and Frontline Work (Paperback, 1st ed. 2021)
Stephen Jeffares
R3,197 Discovery Miles 31 970 Ships in 10 - 15 working days

With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how-after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service-the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work.

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