This book examines the managerial dimensions of business intelligence (BI) systems. It develops a set of guidelines for value creation by implementing business intelligence systems and technologies. In particular the book looks at BI as a process - driven by a mix of human and technological capabilities - to serve complex information needs in building insights and providing aid in decision making. After an introduction to the key concepts of BI and neighboring areas of information processing, the book looks at the complexity and multidimensionality of BI. It tackles both data integration and information integration issues. Bodies of knowledge and other widely accepted collections of experience are presented and turned into lessons learned. Following a straightforward introduction to the processes and technologies of BI the book embarks on BI maturity and agility, the components, drivers and inhibitors of BI culture and soft BI factors like attention, sense and trust. Eventually the book attempts to provide a holistic view on business intelligence, possible structures and tradeoffs and embarks to provide an outlook on possible developments in BI and analytics.

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

The main focus of the book is institutional change in the Scandinavian model, with special emphasis on Norway. There are many reasons to pay closer attention to the Norwegian case when it comes to analyses of changes in the public sphere. In the country's political history, the arts and the media played a particular role in the processes towards sovereignty at the beginning of the 20th century. On a par with the other Scandinavian countries, Norway is in the forefront in the world in the distribution and uses of Internet technology. As an extreme case, the most corporatist society within the family of the "Nordic Model", it offers an opportunity both for intriguing case studies and for challenging and refining existing theory on processes of institutional change in media policy and cultural policy. It supplements two recent, important books on political economy in Scandinavia: Varieties of Liberalization and the New Politics of Social Solidarity (Kathleen Thelen, 2014), and The Political Construction of Business Interests (Cathie Jo Martin and Duane Swank, 2013). There are further reasons to pay particular attention to the Scandinavian, and more specifically the Norwegian cases: (i) They are to varying degrees neo-corporatist societies, characterized by ongoing bargaining over social and political reform processes. From a theoretical perspective this invites reflections which, to some extent, are at odds with the dominant conceptions of institutional change. Neither models of path dependency nor models of aggregate, incremental change focus on the continuous social bargaining over institutional change. (ii) Despite recent processes of liberalization, common to the Western world as a whole, corporatism implies a close connection between state, public sphere, cultural life, and religion. This also means that institutions are closely bundled, in an even stronger way than assumed for example in the Varieties of Capitalism literature. Furthermore, we only have scarce insight in the way the different spheres of corporatism are connected and interact. In the proposed edited volume we have collected historical-institutional case studies from a broad set of social fields (a detailed outline of contents and contributors is attached): * Critical assessments of Jurgen Habermas' theory of the public sphere * Can the public sphere be considered an institution? * The central position of the public sphere in social and political change in Norway * Digital transformations and effects of the growing PR industry on the public sphere * Institutionalization of social media in local politics and voluntary organizations * Legitimation work in the public sphere * freedom of expression and warning in the workplace * "Return of religion" to the public sphere, and its effects

Political scientists have long wondered whether civic participation can have spillover effects - that is, whether civic participation in one particular domain of public life can lead to more participation in other areas. This book argues that participation can indeed be generative. New participants in participatory governance initiatives can acquire new skills, apply them to new areas of their lives, and join new organizations, even in very poor regions. The evidence is based on a large survey - among the broadest in its class - of participants in community-managed schools (CMS) in rural Honduras and Alta Verapaz, Guatemala, together with case studies and historical institutional analysis. This study is thus more optimistic about the promise of participation than other studies. While it recognizes that participatory arenas are often constrained by features of program design, local context, and national political problems, this book shows that participation is not a dead-end affair. Participation can breed new and unexpected forms of civicness, even in the most unlikely settings.

E-government has the potential to improve public services, information transparency, and the engagement of civic participation of the public sector management. This book analyzes the achievement of expectations created by public managers, policy-makers, and stakeholders with regard to the implementation of e-government policies and applications. It also tries to determine whether e-government applications have been introduced as a fad or according to real demands from citizenry and if efforts within e-government have been effective. This book investigates how public managers and policy-makers imagine e-government policies and the impact of those policies on their management and decision-making process through the engagement of citizenry. It is also discusses whether e-government policies are merely procedural improvements that strictly introduce new ways of delivering public services or disclosing public sector information. The book's analysis of the overall expectations on e-government applications makes it of interest to scholars in public administration as well as to policy-makers and stakeholders.

This book combines classic and recent studies investigating challenges to Emiratization - full employment of Emirati nationals who make up only about 10% of the total workforce - in the United Arab Emirates (UAE). The book offers a comprehensive overview of the events leading to the country's rapid growth and development, as well as important social and cultural issues arising as the country transitioned from an isolated traditional economy to an open globalized one, and explores the specific challenges of incorporating Emiratis in their own vibrant economy. This topic is of interest to scholars, policymakers, and those considering investing or seeking employment in the UAE since it emerged as a Western-friendly, politically stable, and prospering oil-producing country in a region plagued by political, social, and economic turmoil.

This book discusses the latest developments in the field of open data. The opening of data by public organizations has the potential to improve the public sector, inspire business innovation, and establish transparency. With this potential comes unique challenges; these developments impact the operation of governments as well as their relationship with private sector enterprises and society. Changes at the technical, organizational, managerial, and political level are taking place, which, in turn, impact policy-making and traditional institutional structures. This book contributes to the systematic analysis and publication of cutting-edge methods, tools, and approaches for more efficient data sharing policies, practices, and further research. Topics discussed include an introduction to open data, the open data landscape, the open data life cycle, open data policies, organizational issues, interoperability, infrastructure, business models, open data portal evaluation, and research directions, best practices, and guidelines. Written to address different perspectives, this book will be of equal interest to students and researchers, ICT industry staff, practitioners, policy makers and public servants.

The reference bookreviews and presentssystematically the use of Internet in administration and politics. A process-oriented layer model defines the options of exchange and participation forall claim groups covering these topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity.Case studies show practical applications in industry, administration and research. The book is well suited for students in Business, Economicsand Political Sciences courses as well as for practitionersinterested in the opportunities of digital exchange and participation in the knowledge society. "

Across the globe, more powers are being devolved to local and regional levels of government. This book provides an innovative analysis of such decentralisation in transition states in the Balkans. Using new and rich data, it shows how political elites use decentralisation strategically to ensure their access to state resources.

This volume explores the influence of professional service firms on public policy-making from a global perspective. Drawing on cases studies from around the world, researchers from different disciplines-including sociology, political science, geography, anthropology, history, and management studies-examine how professional service firms have generated power in the policy-making process. The chapters further investigate the structure and organization of these firms and their relationship with public agencies. They discuss the impact of strategies, techniques and models promoted by these firms on political decision-making. And they analyze how these firms have contributed to the formation of global policy-pipelines, facilitating the quick diffusion of policy ideas across time and space. Exposing how professional advisors can undermine democratic decision-making, the chapters in this book explore the potential for resistance and regulation of public-private relationships.

As a country, Taiwan is one of the most vibrant, exciting, colourful and entrepreneurial on earth. The contributors reveal what underpins the vitality of Taiwan, examining the relevance of its democratic politics, civil society and the presence of an existential threat from China, as well as the importance of its international business nexus.

This book presents strategies for managing disasters and reducing risks in Asian countries. Given the dynamic changes in the natural environment as well as the patterns of land use and management, the growing populations of the developing nations in Asia, migration patterns, and other social-cultural aspects, the impacts of disasters have increased manifold in Asian countries. Against this backdrop, the book examines disaster management issues such as disaster preparedness, post-disaster reconstruction, peace, development and corruption. The views of different groups of stakeholders are incorporated in the discussion to ensure a comprehensive analysis of and findings on the governance process, as well as best practices in pre- and post-disaster management. The book also includes chapters focusing on aspects often overlooked in the context of disaster management, such as the need to invest in public education to improve public awareness, and approaches to supporting the disabled, the vulnerable and the elderly from disaster risks. In closing, the book presents research on disaster management methods employed by different countries in the Asian region. Acknowledgement: The editors acknowledge the role of the Network of Asia Pacific Schools and Institutes of Public Administration and Governance (NAPSIPAG), which is the largest governance research network in the Asia Pacific region,in bringing out this book. NAPSIPAG has been regularly organizing international meetings of administrators, academia and non-state bodies to provide a forum to the regional scholars to deliberate with the international governance experts. It has also helped the international policy organizations to have a better understanding about the region through a local lens of Asiatic anthropology, ethnography and culture of administration.

This book explores the consequences of lowering the voting age to 16 from a global perspective, bringing together empirical research from countries where at least some 16-year-olds are able to vote. With the aim to show what really happens when younger people can take part in elections, the authors engage with the key debates on earlier enfranchisement and examine the lead-up to and impact of changes to the voting age in countries across the globe. The book provides the most comprehensive synthesis on this topic, including detailed case studies and broad comparative analyses. It summarizes what can be said about youth political participation and attitudes, and highlights where further research is needed. The findings will be of great interest to researchers working in youth political socialization and engagement, as well as to policymakers, youth workers and activists.

India's health failures remain visible and pronounced despite high rates of economic growth since the 1980s and more than six decades of democratic rule. The authors address the key issues that emerge from the country's health situation, speculating on what it will take for low-income groups to begin claiming for better social services

Reforming public services has become an integral part of instituting austerity measures as governments around the world struggle to balance the books in the wake of the financial crisis. Vital public services and government departments have been given the seemingly impossible task of delivering better services to the public while receiving less funding. This excellent and highly original collection brings together contributors from across the globe to explore and analyse innovational methods aimed at helping overburdened and under-funded public services cope with the demands of austerity and continue to deliver high quality services to the public. In the process this book develops new theoretical models and analyses case studies to provide an important and timely insight into how to reform public services across the globe.

Many important planning decisions in society and business depend on proper knowledge and a correct understanding of movement, be it in transportation, logistics, biology, or the life sciences. Today the widespread use of mobile phones and technologies like GPS and RFID provides an immense amount of data on location and movement. What is needed are new methods of visualization and algorithmic data analysis that are tightly integrated and complement each other to allow end-users and analysts to extract useful knowledge from these extremely large data volumes. This is exactly the topic of this book. As the authors show, modern visual analytics techniques are ready to tackle the enormous challenges brought about by movement data, and the technology and software needed to exploit them are available today. The authors start by illustrating the different kinds of data available to describe movement, from individual trajectories of single objects to multiple trajectories of many objects, and then proceed to detail a conceptual framework, which provides the basis for a fundamental understanding of movement data. With this basis, they move on to more practical and technical aspects, focusing on how to transform movement data to make it more useful, and on the infrastructure necessary for performing visual analytics in practice. In so doing they demonstrate that visual analytics of movement data can yield exciting insights into the behavior of moving persons and objects, but can also lead to an understanding of the events that transpire when things move. Throughout the book, they use sample applications from various domains and illustrate the examples with graphical depictions of both the interactive displays and the analysis results. In summary, readers will benefit from this detailed description of the state of the art in visual analytics in various ways. Researchers will appreciate the scientific precision involved, software technologists will find essential information on algorithms and systems, and practitioners will profit from readily accessible examples with detailed illustrations for practical purposes.

This book focuses on the role of norms in the description, explanation, prediction and combat of corruption. It conceives corruption as a ubiquitous problem, constructed by specific traditions, values, norms and institutions. The chapters concentrate on the relationship between corruption and social as well as legal norms, providing comparative perspectives from different academic disciplines, theoretical and methodological backgrounds, and various country-studies. Due to the nature of social norms that are embedded in personal, local, and organizational contexts, the contributions in the volume focus in particular on the individual and institutional level of analysis (micro and meso-mechanisms). The book will be of interest to students and scholars across the fields of political science, public administration, socio-legal studies and psychology.

This important book is a response to crises of public policy. Offering an original contribution to a growing debate, the authors argue that traditional technocratic ways of designing policy are inadequate to cope with increasingly complex challenges, and suggest co-production as a more democratic alternative. Drawing on 12 compelling international contributions from practitioners, policy makers, activists and actively engaged academics, ideas of power are used to explore how genuine democratic involvement in the policy process from those outside the elites of politics can shape society for the better. The authors present insights on why and how to generate change in policy processes, arguing for increased experimentation in policy design. The book will be a valuable resource for researchers and students in public policy, public administration, sociology and politics.

This edited volume presents case studies of the transformation of China's public services over the past decade in China. As the country has experienced fundamental changes in its demographic, economic, social and environmental structures, demands on public services have been increasing tremendously, and have become unprecedentedly diverse. In response, innovations to provide new services, expand service recipients, adopt new technologies, engage partners, and streamline service processes have been employed widely in China to increase service efficiency, enhance quality, enlarge coverage, and improve citizen satisfaction. This book examines prominent cases of public service innovations in China, disclosing their causes, patterns, diffusion, and effects. These cases provide interesting evidence about the nature and effectiveness of public service innovations in China while highlighting to what extent these innovations can be explained by accepted theories and whether new theory building is needed. This book will be of value to academics and policymakers seeking to understand the evolving Chinese political system.

This book brings together enterprise modeling and software specification, providing a conceptual background and methodological guidelines that concern the design of enterprise information systems. In this, two corresponding disciplines (enterprise engineering and software engineering) are considered in a complementary way. This is how the widely recognized gap between domain experts and software engineers could be effectively addressed. The content is, on the one hand, based on a conceptual invariance (embracing concepts whose essence transcends the barriers between social and technical disciplines) while on the other, the book is featuring a modeling duality, by bringing together social theories (that are underlying with regard to enterprise engineering) and computing paradigms (that are underlying as it concerns software engineering). In addition, the proposed approach as well as its guidelines and related notations further foster such enterprise-software modeling, by facilitating modeling generations and transformations. Considering unstructured business information in the beginning, the modeling process would progress through the methodological construction of enterprise models, to reach as far as a corresponding derivation of software specifications. Finally, the enterprise-software alignment is achieved in a component-based way, featuring a potential for re-using modeling constructs, such that the modeling effectiveness and efficiency are further stimulated. For the sake of grounding the presented studies, a case study and illustrative examples are considered. They are not only justifying the idea of bringing together (in a component-based way) enterprise modeling and software specification but they are also demonstrating various strengths and limitations of the proposed modeling approach. The book was mainly written for researchers and graduate students in enterprise information systems, and also for professionals whose work involves the specification and realization of such systems. In addition, researchers and practitioners entering these fields will benefit from the blended view on enterprise modeling and software specification, for the sake of an effective and efficient design of enterprise information systems.

This book is based on a unique data set and assesses in comparative terms the public management reforms in the five Nordic countries: Denmark, Finland, Iceland, Norway, and Sweden. Based on the assessments of administrative executives, the book compares the Nordic countries with the Anglo-Saxon, the Germanic, the Napoleonic and the East European group of countries. The book addresses the following questions: What reform trends are relevant in the public administrations of the Nordic countries? What institutional features characterize the state authorities in these countries? What characterizes the role identity, self-understanding, dominant values, and motivation of administrative executive in the Nordic countries? What characterizes reform processes, trends and content, what is the relevance of different types of management instruments, and what are their perceived effects and the perceived performance of the public administration? The book also examines how the different Nordic countries dealt with the financial crisis of 2008, and how the differences and similarities in their approaches can be explained.

Policy-Driven Democratization offers a comprehensive conceptual analysis of each one of these fuzzy terms separately to then sew them together in one complete and coherent package of democratization.

Evidence Versus Politics looks at a contentious area of UK criminal justice and drug policy making. Based on original research and presenting new arguments about policy making processes, the book contributes to the debate about policy making, especially highly politicized issues. It takes as its starting point the notion that evidence is a difficult concept and that there are always different ideas about what should count as evidence in any given context, as well as the widespread disagreement over the role evidence plays in policy making. Based on primary research, including observation and documentary analysis of the UK's Parliamentary Select Committee hearings, alongside qualitative 'elite' interviews with a wide-range of key policy actors, this book argues that there is a huge misunderstanding about the evidence and policy relationship.

This book investigates resource-constrained environments in the tropics and subtropics where people's lives and businesses are affected, and adaptations occur periodically. Constrained environments are unique territories characterised by challenging circumstances, limited land and natural resources. They can be places with a small municipal boundary or cities in which parts around them may be consumed by ocean, bay or mountains. Those places face hard physical boundaries like coastlines and mountains, which in addition to policy decisions that may limit height or density, can also serve to limit capacity for expansion. Successful communities and businesses tend to survive in a changing environment given their strong intuitive and forward-looking adaptations. This book delves into the role of urban planning and design in the promotion of business and adaptations of people and communities. Additionally, the focus takes into account impact analysis and the effects of an expanding populations, including growing migrant flows, and business needs on the built environment of land-constrained territories