Supply relations are often governed by so-called relational contracts. These are informal agreements sustained by the value of future cooperation. Although relational contracts persist in practice, research on these types of contract is only emerging in Operations and Supply Chain Management. This book studies a two-firm supply chain, where repeated transactions via well-established supply contracts and continued quality-improvement efforts are governed by a relational contract. We are able to characterize an optimal relational contract, i.e., to develop policies for supplier and buyer that structure investments in quality and flexibility in a way that no other self-enforcing contract generates higher expected joint surplus. A second goal is to compare the performance of different returns mechanisms in the context of relational contracting (quantity flexibility and buy-back contracts). Industry studies motivate the presented model.

Fierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Tourism products are often viewed by consumers as a value-added chain of different service components and identifying ways to effectively manage the inter-related tourism business operations will enable tourism firms to better meet customer needs and accomplish business goals thus maintaining competitive advantage over their equally efficient rivals.

This significant and timely volume is the first to apply supply chain management theories and practices in the context of tourism. By doing so the book offers insight into the relationships between tourism enterprises, how co-ordination across organizations can be effectively achieved and how business performance can be improved. It provides comprehensive and systematic coverage of modern supply chain management concepts and methodologies applied to the tourism and hospitality industries. The text covers key issues and principles including: marketing and product development, demand forecasting, supplier selection and management, distribution channels, capacity management, customer relationship management, tourism supply chain competition and coordination, and e-tourism.

The book combines essential theory and comparative international examples based on primary research to show challenges and opportunities of effective tourism supply chain management. This text is essential for final year undergraduate and postgraduate students studying Tourism Management, Tourism Planning and Tourism Economics.

Direct Store Delivery (DSD) is a key method of selling and distributing products for a variety of industries. In the consumer products industry, DSD is one of the strategic key growth areas, as the process delivers a broad range of business benefits to all parties of the value chain. Today, 24 of the world's Top 30 Fast Moving Consumer Goods companies employ the DSD business process.

Although DSD is gaining major and steadily increasing attention in the market, it has hardly been covered by literature and empirical studies. For the first time and including the input of both practitioners and academics, this book throws light on the topic of DSD from different perspectives, providing fresh insights and benefits.

The book covers diverse topics. Among others, it delivers a deeper understanding of the DSD business process and why companies use it. Furthermore, the global status quo of DSD usage and details of its implementation will be illustrated and multi-level insights (strategic, operational) will be discussed.

Philip Wessely supports managerial decision-making in the forefront of a potential implementation by introducing a quantification approach for the value contribution of SCIs. The resulting approach combines different innovative modeling techniques and considers the individual integration of companies in inter-organizational networks. As a result, it has a broad field of application.

Retailers are being advised to review their supply chains in a bid to accelerate their speed to market. Fashion Logistics assesses the growth and changes in the industry as well as the drivers of change in the market. Supply chain networks and operations play an integral role in distributing their product across the retail industry, and significant changes within those networks have altered the way in which they function. Manufacturers therefore need to re-think their supply chains so that they are resilient enough to withstand shocks, agile enough to respond quickly to sudden change, flexible enough to customise products, and efficient enough to protect margins. Fashion Logistics assess these forces and changes, and how manufacturers should adapt their working practices accordingly.

The new edition includes updates on CSR, a re-write of the reshoring section, updated case studies and new content covering how manufacturers can adapt their working practices accordingly, and new content on the further demise of the department store sector. Online supporting resources include lecture slides to supplement new content covered in each chapter.

Blockchain provides a secure ledger of transactions, programmable smart contracts, and real-time trustworthy visibility and insight into the supply chain process. For all the promises it offers to supply chain professionals, however, there's very little guidance available on how organizations should begin evaluating and using it. Integrating Blockchain into Supply Chain Management provides that much needed step by step guidance.

The Blockchain Toolkit is a very practical book of tools, frameworks and case studies. It will help students and supply chain managers to evaluate the value proposition blockchain brings. It will then guide them through essential processes for making informed, practical, timely, and business-savvy decisions for using blockchain as an effective supply chain tool. It includes a valuable benchmark survey of the state of play in blockchain in supply chain management, including organisations such as Tyson Foods, IBM and Coca Cola, as well as downloadable frameworks and tools. Online supporting resources include PowerPoints of lesson plans.

In this thesis, a collaborative planning approach is elaborated which is able to reduce the inefficiencies in an intermodal transportation chain. Results of extensive numerical tests indicate that significant improvements of the transportation chain performance can be achieved.

Recent decades have witnessed an explosion in supply chain complexity. Very few firms have succeeded in building excellent supply chains and employing supply chain management (SCM) as a competitive advantage. For the ones which have developed enhanced supply chain design and process capabilities, their performance has far exceeded their competitors'. While for the vast majority of firms, SCM still remains a means of reducing costs and improving efficiency, for the excellent ones, SCM has turned into a source for value creation. What factors drive firms towards supply chain excellence? How can real differentiation be created through supply chains? Excellence in Supply Chain Management examines the characteristics and features of firms that excel in SCM.

Global consumption of raw materials currently goes beyond the earth's regenerative capacity, but the circular economy offers a more sustainable model which also provides new business opportunities. Mastering the Circular Economy is an introduction to circularity from a business and value chain management perspective. With many reflections and exercises throughout, the book draws a direct link between relevant recent theory and practice and offers students and practitioners a deeper understanding of the topic. It looks at both the macro and micro context of the circular economy, from the government and societal view to the impact of new business models in an individual company. Starting from the corporate imperative of moving from linear to circular business models, Mastering the Circular Economy covers the associated opportunities and challenges for organizations, from regulation and risk to value chain collaboration, reverse logistics and product quality. Part two of the book helps students to pull together everything they've learned and see how the concepts play out in the real world by guiding them through application in the online business simulation game The Blue Connection (free basic access is included with the book). Readers are continuously asked to reflect on the choices they would make in different roles to demonstrate a full understanding of the strategic and operational implications of the circular economy.

Quick Response (QR) policy is a market-driven business strategy in which supply chain members work together to react quickly to volatile market demand. Nowadays, with advances in information technologies (such as RFID and ERP systems), new challenges and opportunities arise for the application of QR. This handbook explores QR extensively with a view to discovering innovative QR measures that can help tackle the observed and emerging challenges. The book is organized into four parts, which include chapters on analytical modeling and analyses, information technologies, cases, reviews, and applications. This handbook provides new analytical and empirical results with valuable insights, which will not only help supply chain agents to better understand the latest applications of QR in business, but also help practitioners and researchers to know how to improve the effectiveness of QR using innovative methods.

At what stage in the process do commercial projects go wrong? Some of the worst problems (unrealistic objectives, faulty assumptions, and poorly understood constraints) are 'programmed in' at conception when the bid is written, long before the project manager is brought on board. If the bid is misconceived, no amount of clever project management is going to recover the situation. Involving the designated project manager at the bidding stage is becoming the norm in many commercial organizations. Some make the project manager the bid manager so they can direct all aspects of the project's conception. Getting the bid right is the essence of planning for project success, and is the main theme of this book. However, many project managers are unfamiliar with the pitfalls of competitive bidding and don't know how to balance a compelling sales message against a realistic delivery plan. Bid Writing for Project Managers will guide prospective project managers through the bid-writing lifecycle, providing comprehensive guidelines and numerous tips on how to craft a winning bid and how to set the project up with the best possible chance of success.

A Plan for Every Part (PFEP) is all about determining the right part at the right time, in the quantity needed. Turbo Flow: Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain explains how to take this detailed inventory plan from the manufacturing arena and apply it to boost performance and cost efficiencies in your supply chain. It explains how to use PFEP to improve management of your raw materials, WIP, and finished goods inventories.

Tapping into two decades of combined experience at Toyota Motor Manufacturing, the authors explains how to use PFEP to determine how much you need to build, the proper frequency for deliveries, how often you need to pick up from suppliers, and how much inventory you require.

• Presents an overview of PFEP for finished goods
• Discusses internal route planning and design using PFEP data
• Details external logistics and synchronization of manufacturing, logistics, and inventory cycles

For those willing to fundamentally change the way they do business, this book will light the path to more efficient and profitable supply chain management.

This book addresses the challenges companies face when different customer value propositions require them to pursue a differentiated supply chain strategy. It provides practical insights on how to achieve successful supply chain segmentation and presents the benefits this can yield for companies on the basis of best-in-class industry case studies from Gardena, Philips Luminaire, Siemens Healthcare and Volvo Construction Equipment. Drawing on these examples, it provides recommendations and solutions on how to define supply chain segmentation, and how to set up and implement a transformation program. Furthermore, it presents an in-depth discussion of the current theoretical background of supply chain segmentation and introduces the current trends and available frameworks. Offering readers specific, pragmatic guidance on the main challenges and opportunities and proposing ways to effectively measure efficiency and performance, the book concludes with the do's, don'ts and most important aspects to keep in mind when considering an end-to-end segmentation.

Reporting on cutting-edge research in production, distribution, and transportation, The Supply Chain in Manufacturing, Distribution, and Transportation: Modeling, Optimization, and Applications provides the understanding needed to tackle key problems within the supply chain. Viewing the supply chain as an integrated process with regard to tactical and operational planning, it details models to help you address the wide range of organizational issues that can adversely affect your supply chain.

This compilation of scholarly research work from academia and industry considers high-level production schedules, product sourcing, network alignment, distribution center layouts, transportation operations with stochastic demand, inventory planning, and day-to-day operations planning. The book is divided into three sections:

• Industrial and Service Applications of the Supply Chain
• Analytic Probabilistic Models in Supply Chain Problems
• Optimization Models of Supply Chain Problems

Because tactical and operational models rely on quality forecasts of demand, the text examines stochastic customer demand, coordination of supply chain functions, and solution algorithms. It reviews real-world business applications and case studies that illustrate the modeling solutions discussed.

Disruptive technologies have the power to upend supply chains, adding uncertainty, cost, and complexity to any business. These technologies can also create competitive advantage, but only if organizations strategically build them into their supply chains. Supply Chain Disruption provides the vital knowledge that supply chain managers need in order to implement disruptive technologies strategically. This essential book avoids a one-size-fits-all approach and encourages the reader to consider customer needs first before aligning appropriate technologies with each supply chain application.

Supply Chain Disruption focuses on information systems, analysing how companies currently integrate and implement potentially disruptive technologies into their supply chain roadmaps. It presents new ways of planning more effectively and efficiently through the use of new tools and techniques, creating improvements in agility, customer service and cost. Online supporting resources include templates for metric-based process models focusing on the key enablers and inhibitors.

Global Contract Logistics looks at what a contracting professional should be doing. The scope begins well before the award of a contract and doesn't end until the benefits of the acquisition have been realised, long after the deliverables arrive in a box on a loading dock.

In Global Contract Logistics, Steven Morgan tackles the growing complexity of contracting in a technologically accelerating world. He looks at the common errors and disappointments that have been experienced in past procurement undertakings. The ten phases of a successful acquisition are examined in depth.

Global Contract Logistics includes real life examples drawn from the Ministry of Defence, Heathrow Airport, the Olympics Authority, Cross Rail, the Institute of Civil Engineers, the U.S. Defence Acquisition University, the Defence Academy in Swindon, shipbuilders and construction managers including those involved in building nuclear power plants.

E-Logistics serves as the nerve system for the whole supply chain and enables smooth information flow within and between organizations. This new and updated edition provides the latest and most comprehensive coverage on digitalization in logistics and supply chain. It covers all transport modes and the role of ICT in supporting an integrated freight and supply chain network. E-Logistics provides a cross-academic and industry perspective with leading academics and practitioners as contributing authors. A variety of successful e-logistics business approaches are discussed covering a range of commercial sectors and transport modes. Subsequent chapters address in depth support systems for B2C and B2B e-commerce and e-fulfilment, warehouse management, RFID, electronic marketplaces, global supply network visibility and service chain automation. Industry case studies are used to support the discussion. The new edition also covers emerging technologies such as AI, machine learning and autonomous vehicles, Internet of Things, Robotics, drone and last mile deliveries.

The book's unique perspective serves to address both theory and practice, making it an essential volume for various professionals and practitioners.
-Professional managers and buyers: The newly appointed manager from another business function will find this is the only management book that completely covers the disciplines of purchasing and supply management.
-Practitioners: Use this book as a buyer's handbook, a reference and "how to" manual with easy access to a myriad of contemporary supply management topics.-Consultants and information technology experts: Gain greater insight into the processes and techniques used in the field by reviewing the "nuts and bolts" approach to the fundamental supply management processes in a global context.
-Students of purchasing and supply management or marketing: Find practical material for learning the tasks of global purchasing in the real world.

The vision presented by the authors contains management philosophy, ideas, and opinions in an attempt to create a progressive, contemporary purchasing and supply management posture. The three authors have an outstanding combination of teaching, consulting, and well over 100 years of collective on-the-job experience.

Global Purchasing and Supply Management: Fulfill the Vision, Second Edition will prove to be the most advanced, technically detailed, management book about purchasing and supply management written to date.

Innovative Service-Konzepte bieten Herstellern die Moeglichkeit, ein Alleinstellungsmerkmal gegenuber ihren Wettbewerbern aufzubauen und diesen Wettbewerbsvorteil nachhaltig abzusichern. Die Beitragssammlung liefert einen aktuellen UEberblick uber erfolgreiche Service-Innovationen und bietet Unternehmen konkrete Leitfaden zur Umsetzung.

Advances in IT have transformed the way organizations interact with each other. To enable organizations to respond to this change, new management paradigms have evolved. This text looks at the value of knowledge management in supply chain management and how supply chain partners can use IT to improve organizational performance.

Effective, sustainable supply chain networks are an integral part of any organization's success. However, in a global, rapidly evolving environment full of turbulence and uncertainty, supply chains are more vulnerable than ever.
Now in its second edition, "Supply Chain Risk Management" is essential reading for risk managers and supply chain managers or operators who want to know about the growing impact of risk on supply chains, its management and how to mitigate its effects. Using jargon-free, accessible language, it identifies both the possible effects that disruptions can cause and how to plan for them, discussing risks varying from traffic congestion to major environmental disasters.
This practical book:
- defines risk and supply chain management
- explains current trends affecting supply chains
- offers detailed guidance on how to identify and analyse the various risks to supply chains
- describes approaches to risk management and steps needed for its implementation
- gives practical advice on how to create a resilient supply chain and, in the worst case, how to plan for and respond to disasters
- includes up-to-date case studies such as the BP oil spill and the Chilean mining disaster

This book revises the well-known capacity control problem in revenue management from the perspective of a risk-averse decision-maker. Modelling an expected utility maximizing decision maker, the problem is formulated as a risk-sensitive Markov decision process. Special emphasis is put on the existence of structured optimal policies. Numerical examples illustrate the results.

Improving supply chain efficiency, especially in an unsettled business climate, requires that managers go beyond doing business as usual. They must apply inspiration and perspiration in a structured, collaborative, and measurable approach that blends project management with supply chain management knowledge and practice.

Supply Chain Project Management, Second Edition offers the supply chain practitioners and project managers of today with a fully updated guide for implementing strategic supply chain improvements. It covers how to implement project management best practices in ways that will encourage continual improvement of the supply chain. Focusing on improving competitiveness, the book describes the benefit of applying proven project management skills to improve collaboration and communication among one's own company and its suppliers and customers. It explains how to achieve company-wide agreement for developing and directing strategies that will lower risk in undertaking difficult supply chain change.

Exceptionally well-organized to provide quick reference, as well as in-depth background where needed, this comprehensive work:

• Covers SCM execution and the foundation concepts relevant to the current international business climate, describing the challenges managers face and the skills needed to deal with ongoing change
• Explores the ways supply chain and supply chain management might be defined, offering multiple viewpoints and definitions from supply chain and project management perspectives
• Details effective SCM project processes, offering the tools and project templates needed to implement change

A highly respected authority on supply chain implementation and management, James Ayers is a member of the Project Management Institute and the Council of Supply Chain Management Professionals. Offering a unique perspective, augmented by anecdotes garnered from his years of experience, this book goes beyond conventional tools and methods to help managers tap the creative inspiration needed to distinguish their organization in these highly fluid and competitive times.

Based on more than 200 interviews with Chief Purchasing Officers around the world and statistical analyses, Michael Stolle presents a new perspective on the challenges of organizational change in purchasing and supply management.