Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies.

This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation's Performance, which should be measured on a "balanced scorecard," including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs - Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction.
The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance.
Written by two of the world's leading experts, in a logical and verypractical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.
* Key management techniques applied specifically to the needs of the construction industry
* International case studies demonstrate how to achieve real and lasting improvements in quality across the industry

Gain a solid understanding of what is arguably the most critical and complex component of global supply chains with Novack/Gibson/Suzuki's TRANSPORTATION: A GLOBAL SUPPLY CHAIN PERSPECTIVE, 10E.

You learn the fundamental role and importance of transportation in companies and society as you study the current complex environment of transportation service. The authors introduce the role of transportation in supply chains and provide an overview of the operating and service characteristics, cost structure and challenges that today's transportation providers face.

Updates throughout this edition highlight critical transportation management issues with insights into the strategic activities and challenges in the movement of goods through the supply chain. You examine global topics with the latest coverage of hard and soft technology and interesting discussions of fuel, energy, managerial, economic and environmental issues.

Knowledge management has been widely applied to various industries as a good strategy to help improve firms' performance. As globalisation accelerates and international trade increases more and more, maritime transport operations have become one of the vitalest industries to receive large attention from international managers. This is because the managers have perceived that the maritime transport system is an integrated entity within the global logistics and supply chain, and it should be therefore managed in the most efficient and effective ways possible, as an organic body within a global logistics system. Taking this approach, this book examines how maritime transport operators - such as shipping companies, port terminal operators and freight forwarders - could successfully play a role within the global logistics flow wherein they are embedded by improving their logistic value, i.e. maritime logistics value. As per the objective, the current book suggests a knowledge management based solution. It attempts to systematically investigate what types of knowledge are needed in the maritime logistics industry, how maritime operators could effectively acquire the knowledge, and whether the acquired knowledge would help maritime operators enhance maritime logistics value. This book provides not only comprehensive understandings of knowledge management strategy, but also its practical application to the maritime logistics industry. This would therefore be a useful guidebook for the managers, academics, and undergraduate / postgraduate students in the field of maritime transport and global logistics, to help them to gain comprehensive knowledge of the application of knowledge management strategy to the industry.

Mistakes occur for many reasons. This book takes a hands-on approach to the reasons mistakes happen, analyzes the actual mistakes, and develops a strategy to reduce them. This book proposes error reduction strategies in human decision making and educates the reader to further reduce the likelihood of making a mistake. It provides error reduction strategies, describes various cost-effective methods for eliminating costly errors, and discusses Anthropometry, Crew Resource Management, Human Factors, Industrial Engineering, Scientific Management, and Usability and the role these topics play in the avoidance of mistakes. This book will be of interest to professionals and students in the areas of industrial engineering, human factors, logistics, quality control, manufacturing, human resources, and safety.

This book provides a holistic and practical approach to Japanese concepts of lean management throughout the business value chain. It explains principles like Kaizen, Kata or Keiretsu in a pragmatic and logical way with many industry examples and case studies. The authors describe comprehensively how lean management enables companies to concentrate on value-adding activities and processes to achieve a long-term, sustainable competitive advantage. Moreover, the book shows how lean management principles are ultimately applied in industries like aviation, civil engineering, automotive, healthcare, education and other industries.

Green purchasing - or eco-procurement - by local and central governments has long been recommended in documents such as Agenda 21 to be a key - although sometimes supplemental-ingredient in the achievement of more environmentally responsible economies. Certainly, sustainable consumption cannot be considered a realistic goal without the full engagement of public authorities. Many initiatives have been undertaken in OECD countries, most successfully in Japan and Denmark where green public purchasing has been proven to be workable and highly effective, while, in other countries, city municipalities have successfully pioneered the development of sophisticated public environmental purchasing policies. However, for the vast majority of countries and their major cities, the potential for green public purchasing remains woefully untapped. A key question is what would be the environmental impact if the majority of cities in Europe replicated the success stories of those leading the way? Public procurement has, after all, been an important tool in achieving other public policy goals such as defence. Why should it not be used as a tool to defend the environment? The RELIEF project, funded by the EU's "City of Tomorrow and Cultural Heritage" programme was established to answer exactly this question: to define the true potential of eco-procurement and to develop a strategy for change in Europe. Buying into the Environment is the result of the research segment of the project which has now been completed. A further stage-to design a Europe-wide action plan will follow in 2004. The book, organised under the auspices of the International Council on Local Environmental Initiatives (ICLEI) analyses national approaches already tested, and provides in-depth surveys on the pioneer cities such as Hamburg, Malmo and Zurich. Serious attention is given to city-specific hurdles which have been faced and overcome. The most relevant product groups for eco-procurement such as construction, transport, energy, information technology, furniture and food. are also analysed. Uniquely, the book also provides calculations on the environmental benefits potentially achievable through greener purchasing. Tools were developed and tested by the RELIEF researchers on the environmental assessment of products, public buying power and on evaluations of market conditions in order to provide scenarios for the application of green purchasing at a European level. The conclusions are that there is huge potential for both local and central governments to adapt their behaviour patterns and purchase in a more environmentally responsible way. For example, 18% of the EU's Kyoto Protocol commitment could be achieved if major cities in the European Union purchased green electricity. The results are complemented by new ideas on how best to foster innovation in public contractual arrangements-to encourage the development of products such as super-energy-efficient computers and fuel cells-and how the legal system may require adaptation and reform. The results presented in this book will provide an indispensable resource for municipalities, governments, researchers and business practitioners looking for answers on how public procurement can have a fundamental and manifestly positive effect on the environment.

In the quest to remove supply channel costs, streamline channel communications, and link customers to the value-added resources found along the supply chain continuum, Supply Chain Management (SCM) has emerged as a tactical operations tool. The first book to completely define the architecture of the merger of SCM and the Internet, Introduction to e-Supply Chain Management: Engaging Technology to Build Market-Winning Business Partnerships shows you how to exploit this merger and gain an unbeatable competitive advantage.

The tightening of the economy and heavier restrictions and security measures placed on channel flows have rendered access to real-time, accurate supply chain information more critical than ever. Connectivity, messaging, and collaboration have become today's foremost buzzwords, as companies compete for survival in an environment where cycle times and permissable margins of error continue to shrink. Introduction to e-Supply Chain Management explores the concepts, techniques, and vocabulary of the convergence of SCM and the Internet so that companies can move beyond merely surviving and thrive in today's competitive marketplace.

With future competitive landscape shifting from competition between companies themselves to trading partner networks, understanding and mastering process design and change is becoming more critical than ever. In order to succeed, companies are starting to weave their key business processes into hard-to-imitate strategic capabilities that distinguish them from their competitors. Supply Chain Networks and Business Process Orientation: Advanced Strategies and Best Practices will help you "connect the dots" by offering insights on how to achieve greater integration within your supply chain networks and realize the performance possible with today's interaction economics.

Based on exhaustive research of supply chains and newly successful networked corporations in the US and Europe, the authors demonstrate how your company can be successful in building an effective supply chain network. Prescriptive benchmarking models illustrate proven strategies, tactics, and methods for achieving a superior level of supply chain performance.

Supply Chain Management (SCM) is a wide field in which several specialties are included. In general, operations and production management players use SCM to organize the problems and analyze the solution approaches. Due to these points, a reference which can encompass a range of problems and their modelling approaches is required. This book will contain three general sections of forward, reverse, intelligent, and uncertain problems. While the book provides different problems in the three commonly used categories in SCM, it is very helpful for the readers to find out, or adapt their own application studies to the ones given in the book and employ the corresponding modeliing approach.

Any supply chain improvement project, even if well conceived, has a good chance of failing, unless the accompanying information technology enables the design. Being prepared, understanding the risks and how to reduce them, will give you the edge you need. Combining a technology focus with practical advice, Making Supply Chain Management Work: Design, Implementation, Partnerships, Technology, and Profits gives you the tools to not only design new supply chains, but to design them effectively.

The book begins with an introduction to SCM. It identifies and describes the five management tasks that are changing as organizations increasingly compete as parts of supply chains rather than standalone entities. Doing well in all five is a prerequisite for success. These tasks are:

· Designing supply chain for strategic management
· Implementing collaborative relationships within the organization
· Forging supply chain partnerships with other organizations
· Managing supply chain information
· Making money from the supply chain

The book provides insights into the special requirements for improving supply chains, and consequently improving competitiveness. The chapters show you how to streamline the supply chain change implementation process, including systems changes, reducing the risk of wasting your time and money on an effort that is going nowhere in an area vital to the survival of your business. Making Supply Chain Management Work: Design, Implementation, Partnerships, Technology, and Profits highlights what can go wrong and more importantly, gives you the tools to make it go right.

Supply Chains, Markets and Power takes resource-based thinking forward by stressing the need for a dynamic and entrepreneurial conception of resource acquisition and management. This book will be essential reading for all those with a professional or academic interest in supply chain management.

eBook available with sample pages: 0203299272

Food loss is a serious issue in the United States. It affects all aspects of the supply chain, from farmers to consumers. While much is already known about loss at the consumer level, our understanding of the amount of food that never makes it to this stage is more limited. The Economics of Food Loss in the Produce Industry focuses on the economics of food loss as they apply to on-farm produce production, and the losses that are experienced early. The book both analyses current food loss literature and presents new empirical research. It draws lessons from those who have encountered these issues by focusing on how past regional or national estimates of food loss have been conducted with varying degrees of success. It includes chapters on several themes: understanding food loss from an economic perspective; efforts to measure food loss; case studies across commodities within the produce industry; and economic risks and opportunities. The commodity case studies provide detailed discussion of factors impacting changes in loss levels within the produce industry, and a wealth of knowledge on strategies and contexts is developed. The book concludes by identifying critical knowledge gaps and establishing future priorities. This book serves as an essential reference guide for academics, researchers, students, legislative liaisons, non-profit associations, and think tank groups in agriculture and agricultural economics.

The key to the success of a company is their ability to co-ordinate the key supply chain i.e their key suppliers and suppliers of suppliers. 'Food and Drink Supply Chain Management' looks specifically at the supply chain in the food and drink industry to provide readers with an understanding of the areas as it is now and its growing importance, and where it is going in the future.
'Food and Drink Supply Chain Management' is the first to take an in-depth view into the supply chain function in the hospitality and food retail sectors. Authored by a range of expert contributors the text looks at issues such as:
* New food processes and GM foods
* Volume catering and JIT (Just In Time) and Food Safety
* Relationships between companies and with stakeholders and responsibilities to these groups
* The internationalisation of the food chain
* The future of the food and drink supply chain and its management
Examples and case studies from large international retail and hospitality organizations are used, such as: Bass, Stakis (Hilton), and Tesco, amongst others, to illustrate good and bad practice.
First text to look specifically at supply chain management in this industry
International industry case studies from Bass, Stakis (Hilton) and Tesco
Contributions by experts from industry and academia

All businesses strive for excellence in today's technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach. Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include: A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota. A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms. Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain 'excellence' in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.

This title was first published in 2000. This investigation into why aspiring managers chose to study shipping and logistics in the UK uniquely discusses the issues which influenced their academic and career choices. It catalogues the attractions and deterrents to advanced study in an industry needing more highly skilled practitioners. Qualitative, quantitative and mapping approaches to modelling the vocational study decision are reported, along with a unique comparison of students' cognitive maps.

Managing suppliers is a complex process that is often underestimated. This book presents research carried out by a practising manager in the automotive industry, coupled with over six hundred interviews with representatives from the automotive, aircraft and white goods industries, in order to describe the tools and techniques needed to better manage suppliers. The work offers a specification perspective, and includes analysis of models for outsourcing, visions for suppliers for capacity building, meaning of specification flow and the future of managing suppliers, including systems supply and digital procurement.

eBook available with sample pages: 0203458583

The book focuses on key emerging areas concerning flexible systems management as an approach for transforming organizations. It is divided into three parts, discussing Enterprise Flexibility and Performance Management; Transformational Strategies and Organizational Competitiveness; and Supply Chain Flexibility. Part I addresses the integration aspects of learning, innovation, and entrepreneurship for organizational success, performance gains through cross-border acquisitions, flexibility measurement, and organizational competitiveness, impact of disinvestment, employability gaps and sustainable growth. Part II then examines risk governance structure, supporting culture, channel collaboration, waste management, IT-based process re-engineering, HR flexibility and adoption of big data as transformational strategies. Lastly, the third part investigates the development of a framework for a green flexible manufacturing system, measuring the effect of supply chain design on firm performance, exploring and ranking logistics service providers' best practices, and exploring the relationship between optimism and career planning in the context of manufacturing sector, and analyzes customers' emotional engagement and their inclinations towards the brand. The concept of flexibility is a common thread running through the three parts. The book is supported by both quantitative- and qualitative-based research as well as case applications relating to different areas of government and profit and not for profit organizations. Written by leading academics and practitioners, it is a useful resource for management students, scholars, consultants and practicing managers in both government and corporate sectors.

This book presents high-quality original contributions on the fashion supply chain. A wide spectrum of application domains are covered, processing of big data coming from digital and social media channels, fashion new product development, fashion design, fashion marketing and communication strategy, business models and entrepreneurship, e-commerce and omni-channel management, corporate social responsibility, new materials for fashion product, wearable technologies. The contents are based on presentations delivered at IT4Fashion 2016, the 6th International Conference in Business Models and ICT Technologies for the Fashion Supply Chain, which was held in Florence, Italy, in April 2016. This conference series represents a targeted response to the growing need for research that reports and debates supply chain business models and technologies applied to the fashion industry, with the aim of increasing knowledge in the area of product lifecycle management and supply chain management in that industry.

This title was first published in 2001. This volume deals with the problems caused to businesses by "scam merchants" who seek to extract money in return for goods or services of little or no value. The scams described include entries in directories sold in a misleading way, office consumables promoted to unsuspecting junior staff at outrageous prices, international advance fee frauds, "consultants" whose services are worthless, charity donations being misdirected and a range of "borderline" scams such as phone and fax line services charged at premium rates but of questionable value.

Supply Chain Management (SCM) was once a "pie in the sky" concept that could not be fully achieved. A key barrier was the cost of communicating with and coordinating among the many independent suppliers in each supply chain. SCM is possible because of three changes: technology has developed that simplifies communication, new management paradigms have developed that are shared among supply chain members and simplify their coordination efforts, and the development of a highly trained workforce.

Managers recognize that costs can be reduced while customer satisfaction is increased when production and inventory decisions are based on analysis of the total system of delivering products and/or services. Gradually, firms have begun to see themselves as a system of closely linked processes which deliver products and/or services to customers and to recognize that the entire firm is one link in a chain of firms that serve the customer. By increasing the integration in the entire supply chain, all the firms in the chain can increase their profits.

Competition in the workplace has pushed firms to make SCM a reality. Those who master it gain a competitive edge. Therefore, SCM means money and jobs. The Basics of Supply Chain Management will give you the tools you need to master this crucial subject.

Features

Modern Foodservice Purchasing combines the requisite information on foodservice purchasing and storeroom operations, along with financial stewardship. This comprehensive resource brings the four most important foundations in foodservice purchasing under one cover: market and distribution systems, storeroom operations, cost controls and comprehensive product information. In addition, this book covers present-day issues like theft and security, legal and regulatory compliance, and scientific applications like aquaculture and genetically modified organisms (GMOs). This text is packed with useful charts and color photos of the most frequently used products in foodservice. Perfect for use by chefs and culinary educators alike, it's a must have for any serious culinary professional's personal library.

First edition WINNER: ACA-Bruel 2015 - Prix des Associations Food supply chains are integral in ensuring that food makes it from the farm to the table. Understanding how these operate has never been more important. The new edition of Food Supply Chain Management and Logistics is the guide to all aspects of food supply chains. This book examines food production, operational challenges and the future challenges of the industry and sustainability. The emergence of new technologies, which are key in increasing the efficiency of processes, such as food apps, big data and blockchain, are discussed. As are wider trends including veganism and local sourcing. Food Supply Chain Management and Logistics embeds learning using case studies from leading companies such as Cargill, Nestle and Starbucks. In addition, case studies from sustainable businesses such as Omnom Chocolate and ReFood also feature. The book is structured to provide readers with an understanding of the basics of food supply chain management and logistics before expanding the scope to cover more of a range of topics. Online resources include PowerPoint lecture slides.

Lack of materials or goods to satisfy customer orders under current market conditions represents an extremely costly and important problem facing businesses today. This is a problem that companies have spent hundreds of millions of dollars trying to solve. This book introduces a new theory, 3C, which will solve these problems. The authors, experts from Lucent Technologies, discuss in detail the relationship between the 3Cs - capacity, commonality, and consumption - and how this relationship can revolutionize your business. You will learn how to: reduce overhead expense and improve shipping performance by using the business capacity as the basis for materials planning; reduce investments in inventory by using the commonality of components; obtain dramatic improvements in the lead time of customer orders by using the actual consumption of materials instead of inaccurate sales forecasts as the basis for purchasing. The new and exciting techniques based on 3C generate immediate business benefits, for example: executing the purchasing function with a new criteria and formulae that can eliminate material shortages and significantly improve shipping performance, sales volumes, operating expense and company image. 3C-A Proven Alternative to MRPII for Optimizing Supply Chain Performance gives you the knowledge and practical guidelines to better manage end-to-end Supply Chains and eliminate the expensive and annoying problem of material shortages that most businesses suffer. Features

This book provides an in-depth view of supplier diversity programs and how they have contributed to the meteoric rise of minority businesses. Incorporating expert advice from supplier diversity practitioners as well as empirical data, it looks at the emergence of supplier diversity programs, how to make them effective, and their future. Supplier diversity ensures an open and inclusive competition for contracts during the procurement process, and the use of vendors of different backgrounds fosters a better understanding of a diverse customer base. Over the last decade the number of minority-owned firms in the US has increased 38 per cent. As the number of minority entrepreneurs continues to rise, these business owners have recognized the need for B2B opportunities, and supplier diversity programs that create the fastest path to scale and grow a small business. Porter highlights the history and impact of these programs as sources of business education as well as pipeline development for minority and women entrepreneurs. Finally, readers interested in levelling the playing field in business have a go-to source.

Este libro ofrece una introducci?n clara y completa al "Just-in-Time" y sigue siendo uno de nuestros ?xitos de mayor venta. El texto esta basado en seminarios dictados por Taichi Ohno, creador del Just-in-Time para entrenar a los suplidores de Toyota. La verdad que descubrio el Sr. Ohno, es que la mejora nunca se detiene - un concepto basado en la tradicion samurai en la cual un guerrero (gerente) nunca deja de perfeccionar su estilo (su habilidad de administrar), y nunca deja de pulir su espada (mejorar el proceso y el producto). Al leer este libro, usted vera claramente la magia del sistema Toyota. Los conceptos aqui expuestos se pueden aplicar a fabricaci?n repetitiva, industrias de procesos, a casi todo tipo de empresa de fabricaci?n, e inclusive a oficinas. (Esta edicion incluye material adicional preparado por Yasuhiro Monden, una autoridad en cuanto al sistema de producci?n de Toyota.)