Sustainable Procurement is an emerging concept in supply chain and operations management. Manufacturing industries have made improvements in moving from cost-based to quality-based, and customer-focused supply chain management strategies. This is becoming an integrated component in the supply chain system, with players becoming aware of the regulations and needs of the customer. It is imperative for production firms to look at the procurement activity as one of the strategic enablers for sustaining the business in the competitive global environment. This book will provide industries with an understanding of the concepts related to sustainable procurement policies and its implementation. Provides decision and theory development models in sustainable procurement supply chains Includes contributions in all three major analytics: descriptive, predictive, and perspectives in the context of sustainable procurement supply chain Discusses new business models with suppliers and opportunities for co-branding Covers how to develop new tools to measure and allocate the gains from sustainable practices among stakeholders Analyses the science of translating data into meaningful and actionable insights

Unique critical approach helps students compare and evaluate different frameworks and ideas to ascertain strengths, weaknesses for their suitability to different projects, businesses or organisations, as well as written assignments; Well-regarded summaries of 'Quality Gurus' evaluates the contributions of influential theorists and practitioners in Quality Management; New edition has been completely updated across the board, including emphasis on Quality Management in today's digital world and fresh case studies throughout; Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions

Die Energiebeschaffung wird aufgrund der Energiewende und der damit verbundenen steigenden Stromkosten zunehmend zu einem strategischen Faktor fur den Erfolg mittelstandischer Unternehmen. Allerdings ist der Strommarkt im Vergleich zu anderen Beschaffungsmarkten sehr komplex und intrasparent. Mit der richtigen Strombeschaffungsstrategie und optimierten Beschaffungsprozessen lassen sich jedoch erheblich Kosten sparen. Unternehmensziele wie Image, Nachhaltigkeit und Umweltvertraglichkeit koennen zudem unterstutzt werden. Die Autoren beschreiben in diesem Buch gangige Strombeschaffungsstrategien fur den Mittelstand mit den jeweiligen Vor- und Nachteilen, sodass fur jedes Geschaftsmodell die passende Strategie identifiziert werden kann. Beispiele aus der Praxis sowie Tipps und Checklisten unterstutzten die Umsetzung im eigenen Unternehmen.

This is another in the 'in Ninety Minutes' series, which offers the reader a comprehensive but easily read and easily digestible text, covering a specific topic in an hour and a half of study. Supply Chain is the process which integrates, coordinates and controls the movement of goods, materials and information from a supplier to a customer to the final consumer. The essential point with a supply chain is that it links all the activities - buying/sourcing, making, moving and selling - between suppliers and customers to the consumer in a timely manner. This easy-to-follow book is specifically written for anyone involved in the business of logistics, as user, operator or student. It covers the following essential areas: The role of warehousing and its strategic aspects; Stock analysis and inventory management; Stock control; Equipment and information/communications technology; Regulations and legislation, risk assessment and accidents; Productivity, cost and service; Outsourcing, developments and trends; People management, culture and team work

Closed-loop supply chain activities such as remanufacturing, recycling, dismantling for spare parts, and reverse logistics have helped many companies tap into new revenue streams by finding secondary markets for their products, all while reducing their overall carbon footprint. A comprehensive yet concise presentation of closed-loop supply chain processes, Closed-Loop Supply Chains: New Developments to Improve the Sustainability of Business Practices investigates the state of the art in this rapidly growing and environmentally significant field.

Written by academic experts, in language that is accessible to practitioners, this reader-friendly reference examines recent research and case studies of companies running profitable reuse/remanufacture/recycling operations in various industries. It illustrates profitable practices in returned and recovered products, and clearly explains how to: design a reverse logistics network, conduct production planning, implement effective marketing strategies for recovered products, and apply closed-loop supply chain strategies in other industries besides manufacturing.

From product development to materials to assembly and profitability, this authoritative resource illustrates the impact of these processes across all aspects of the supply chain. It provides a business perspective of how to properly implement these processes in your company to achieve profitable and sustainable operations in a more environmentally friendly manner. It also:

• Investigates strategic decisions companies face in regard to the secondary market for their products, including opportunity costs
• Examines tactical issues firms will face once the decision to remanufacture has been made, including how to market remanufactured products
• Summarizes the key characteristics and practices in a variety of industries where remanufacturing has been successful
• Explains how to conceptualize and manage changes due to switching to a closed-loop supply chain
• Demonstrates how to handle changing legislation

Designed for ease of reference, each chapter covers a specific topic in a completely self-contained manner allowing readers to quickly and easily reference the chapters of particular relevance to their industry and situation.

* Presents a fresh, people-centered approach, to Supply Chain Leadership, with a focus on training and developing those in leadership positions. * Features textbook pedagogy to aid learning throughout, including worked examples explaining different analytics techniques, international case studies, review questions and supplementary online resources. * Suitable for use on Supply Chain Management and Operations Management courses globally, as well as in executive education.

A fail-safe supply network is designed to mitigate the impact of variations and disruptions on people and corporations. This is achieved by (1) developing a network structure to mitigate the impact of disruptions that distort the network structure and (2) planning flow through the network to neutralize the effects of variations. In this monograph, we propose a framework, develop mathematical models and provide examples of fail-safe supply network design. We show that, contrary to current thinking as embodied in the supply network literature, disruption management decisions made at the strategic network design level are not independent from variation management decisions made at the operational level. Accordingly, we suggest that it is beneficial to manage disruptions and variations concurrently in supply networks. This is achieved by architecting fail-safe supply networks, which are characterized by the following elements: reliability, robustness, flexibility, structural controllability, and resilience. Organizations can use the framework presented in this monograph to manage variations and disruptions. Managers can select the best operational management strategies for their supply networks considering variations in supply and demand, and identify the best network restoration strategies including facility fortification, backup inventory, flexible production capacity, flexible inventory, and transportation route reconfiguration. The framework is generalizable to other complex engineered networks.

Just like the world financial system, but for different reasons, 21st-century corporations need a new business model for their enterprise supply chains. The old conventions no longer work in this new world of volatile and increasingly unpredictable demand and supply. The enterprise needs to become more 'connected' to its own parts, as well as its partners up and down the chains it participates in. So too, we need to embrace new ways of looking at customers to gain deeper, more insightful impressions of what they are telling us about the way they want to buy our products and services. Finally, these signals need converting into corresponding action, driven by the people in the business, leaders and staff alike, who are aligned to their customers' wishes. This is the world of dynamic supply chain alignment where, increasingly, supply chains are the business. In the follow-up to his hugely successful Strategic Supply Chain Alignment, John Gattorna's Dynamic Supply Chain Alignment, explores how to create and sustain multiple supply chains with a level of flexibility and responsiveness that allow you to respond to opportunities and threats; at the same time aligning with your suppliers, your partners and your customers. When more executives get to this stage of development the profits will flow more readily, and sustainability of performance will not be the same issue it is today. The way forward is right there in front of us; but, says John Gattorna, we must throw off old ways and embrace the new.

Table of Contents

Prelude: Findings of Expert Panels �€“ Shades of Things to Come; 1: People Powering Enterprise Supply Chains 1; 2: �€�Requisite' Collaboration in Enterprise Supply Chains 1; 3: Building Relationships that Create Value; 4: Lean and Agile Supply Chains; 5: The Evolution of Fully Flexible Supply Chains; 6: Humanitarian Supply Chains in Action; 7: Enhanced Civil�€“Military Collaboration in Humanitarian Supply Chains; 8: Revisiting and Refining Lee's �€�Triple-A Supply Chain' 1; 9: Designing Supply Chain Organizations for Peak Performance 1; 10: The Supply-side View and �€�Reverse' Logistics; 11: Sales and Operations Planning; 12: Supply Chain Integration Layer; 13: Supply Chain Configurations and the Impact of Different Pricing Strategies; 14: Performance Measurement; 15: Using Network Optimization Modelling Techniques to Resolve Supply Chain Complexity and Achieve Aligned Operations; 16: DHL Taiwan; 17: Aligning Fonterra's Global Supply Chain Network; 18: Supply Chain Alignment �€“ Brazilian Style; 19: Supply Chain Alignment �€“ European Style; 20: Corporate Social Responsibility in Enterprise Supply Chains; 21: Building Sustainable Supply Chains for the Future; 22: Managing Disruptions in Contemporary Supply Chains; 23: The Coming of Age of Third-Party Logistics Providers; 24: Tax-aligned Supply Chains; 25: The Emergence of National Logistics Cities; 26: The Importance of Intellectual Capital and Knowledge in the Design and Operation of Enterprise Supply Chains; 27: China and India; 28: The Supply Chains of 2030; Last Word

Illustrates the applicability of the DEJI systems model for supply chain design, evaluation, justification, and integration Introduces a newly developed food supply chain flowchart framework covering end-to-end flow Covers basic elements of supply chain from a systems perspective Highlights the global impacts of disruption cased by COVID-19 Leverages the Triple C Model of system communication, cooperation, and coordination

Supply Chain Management (SCM) kann wesentlich zum Steigerung des Unternehmenswerts beitragen, denn durch SCM konnen sowohl intern Bestande und Kosten reduziert als auch extern Marktpotenziale optimiert werden. Bestmogliche Erfullung der Kundenbedurfnisse hinsichtlich Qualitat, Lieferzuverlassigkeit, Lieferdurchlaufzeit und Flexibilitat maximiert den Wert der Leistung und tragt damit zur Umsatzoptimierung bei. SCM ist ein Werttreiber fur hohe Kundenzufriedenheit, Wettbewerbsfahigkeit und Unternehmenswert. Wertorientierung beschreibt dabei die Herausforderung, alle SCM-Aktivitaten auf die Steigerung des Unternehmenswerts auszurichten.

Verantwortliche Fuhrungskrafte, Projektleiter und Mitarbeiter aus den Bereichen SCM, Logistik, Beschaffung und Operations, aber auch Wissenschaftler, Berater und Studierende finden im Buch Antworten auf folgende Fragen: Wie bemisst man den Wertbeitrag von Logistik und SCM im Unternehmen? Wie kann die Leistung von SCM und Logistik gemessen, verglichen und verbessert werden? Wie konnen Supply Chain-Strategien entwickelt und operationalisiert werden, so dass diese die Unternehmens- und Wettbewerbsstrategie optimal unterstutzen? Welche Konzepte, Best Practices, Methoden und Techniken des SCM und der Logistik sollen eingesetzt werden, um die Potenziale des SCM anzuheben?

Das Konzept Economic Value Added (EVA) ist eine Performancekennziffer zur Unternehmensbewertung. Es wird in dieser Darstellung auf SCM angewandt und mit der Supply Chain Valuedriver Decomposition (SCVD) verbunden. Damit entsteht ein umfassendes, systematisch aufgebautes SCM. Folgende Schwerpunkte werden dafur im Buch behandelt:
- Unternehmenswertsteigerung durch SCM,
- Supply Chain Valuedriver Decomposition (SCVD),
- Leistungsorientierung: Supply Chain Performance Management,
- Strategieorientierung: Strategisches SCM,
- Fallstudien.

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For too long, business has focused on short-term cost advantages through low-cost country sourcing with little regard for the longer-term implications of global sustainability. Purchasing and Supply Chain Management, Second Edition, not only fully addresses the environmental, social and economic challenges of how companies manage purchasing and supply chains, but also delves deeper into emerging areas such as modern slavery, digital technologies and circular supply chains. In addition to explaining the basic principles and processes of both purchasing and supply chain management, the book evaluates how to develop strategic and sustainable purchasing and supply chain management. Our key message is that purchasing and supply chain management needs to focus on value creation rather than cost cutting. This requires the development of new purchasing and supply chain models that involve circular supply structures, supply chain transparency and collaboration with new stakeholders in traditional sourcing and supply chain settings. Aimed at students, educators and practitioners the book integrates sustainability into each chapter as a core element of purchasing and supply chain management. This second edition incorporates new examples and case studies from industry throughout, striking a balance between theoretical frameworks and guidelines for implementation in practice.

An incredible volume of data is generated at a very high speed within the supply chain and it is necessary to understand, use and effectively apply the knowledge learned from analyzing data using intelligent business models. However, practitioners and students in the field of supply chain management face a number of challenges when dealing with business models and mathematical modelling. Supply Chain Analytics and Modelling presents a range of business analytics models used within the supply chain to help readers develop knowledge on a variety of topics to overcome common issues. Supply Chain Analytics and Modelling covers areas including supply chain planning, single and multi-objective optimization, demand forecasting, product allocations, end-to-end supply chain simulation, vehicle routing and scheduling models. Learning is supported by case studies of specialist software packages for each example. Readers will also be provided with a critical view on how supply chain management performance measurement systems have been developed and supported by reliable and accurate data available in the supply chain. Online resources including lecturer slides are available.

Global trends in policy and technology related fields are rapidly reshaping the port industry worldwide. International in scope, this volume provides multidisciplinary insights into the role port cities adopt in dealing with global supply chains. Throughout the book, concepts of strategic management, supply chain management, port and transport economics and economic and transport geography are applied to offer an in-depth understanding of the processes underlying global supply chains and associated spatial and functional dynamics in port-cities. The book also discusses policy outcomes and implications relevant to port-cities positioned in different segments of global supply chains.

The Routledge Handbook of Transport Economics offers the first state of the art overview of the discipline of transport economics as it stands today, reflective of key research and policy. Transport is an important area of study and one which is problem rich, stimulating a great deal of debate in areas which impact on everyday lives. Much of this focuses on the practicalities of the modern-day phenomenon of mass movement and all of the issues which surround it. The discipline of economics is central to this debate, and consequently the study and application of transport economics has a chief role to play in seeking to address subjects relating to major transport issues. It can be argued that at the very heart of any transport issue or problem lies the underlying economics of the situation - understand that and you alleviate the problem. Featuring contributions from world-leading scholars and practitioners from across the globe, all of the chapters within this book are written from a practical perspective; theory is applied and developed using real-world examples. The book examines concepts, issues, ideas and practicalities of transport provision in five key topic areas: public transport public transport reform economic development and transport modelling transport and the environment freight transport. A real strength of the book is in linking theory to practice, and hence the 'economics' that are examined in this text are not the economics of the abstract, but rather the economics of everyday living. Practical and insightful, this volume is an essential reference for any student or researcher working in all areas of transport provision, ranging from planning, appraisal, regulation and freight; and for all practitioners looking to develop their professional knowledge and who are seeking professional accreditation.

One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over the last 10 years, almost any process has been successfully outsourced. But during that period there have been failures too; projects that never realised their objectives or that had unforeseen impact on business. Global Outsourcing Strategies is a state-of-the-art guide to the best lessons to be learned for successfully implementing and outsourcing projects, or for revisiting existing operations. The 22 chapters explore some of the new areas for outsourcing, after traditional targets such as IT and finance. Information is provided on the different facets of the outsourcing process, such as contract negotiation, the risks involved in outsourcing, the need for service level agreements, the critical requirements needed to build and sustain outsourcing relationships, and ethical supply chain issues. There are also sections exploring the impact of outsourcing on organizational structures; the long term effects; legal issues; management control and inter-firm relationships; as well as case studies from both the public and private sector on the practical side of outsourcing. The book will appeal to practitioners and researchers alike. This is a must-have guide for any organization approaching outsourcing as a global (or local) strategy and for those organizations now reviewing or developing their outsourcing partnerships.

This book provides relevant theoretical frameworks and the latest empirical research findings in Operations Research (OR) and Management Science (MS) as applied to sustainability. Its goal is to identify and describe ways in which OR and MS have been applied to and influenced the development of sustainability. Many of the issues we face today stem from the interconnectivity of the economy, society, and the environment, and from how both the economy and society are affecting the environment. In response, there have been a range of local and global efforts to advance society without harming the natural environment. The book showcases how OR/MS can help to address these issues, specifically with regard to renewable energy, smart industry, smart cities, transportation, smart homes and devices, etc. This book is intended for professionals in the fields of energy, engineering, information science, mathematics and economics, and for researchers who wish to develop new skills in connection with sustainability, or whose work involves sustainability.

Food loss is a serious issue in the United States. It affects all aspects of the supply chain, from farmers to consumers. While much is already known about loss at the consumer level, our understanding of the amount of food that never makes it to this stage is more limited. The Economics of Food Loss in the Produce Industry focuses on the economics of food loss as they apply to on-farm produce production, and the losses that are experienced early. The book both analyses current food loss literature and presents new empirical research. It draws lessons from those who have encountered these issues by focusing on how past regional or national estimates of food loss have been conducted with varying degrees of success. It includes chapters on several themes: understanding food loss from an economic perspective; efforts to measure food loss; case studies across commodities within the produce industry; and economic risks and opportunities. The commodity case studies provide detailed discussion of factors impacting changes in loss levels within the produce industry, and a wealth of knowledge on strategies and contexts is developed. The book concludes by identifying critical knowledge gaps and establishing future priorities. This book serves as an essential reference guide for academics, researchers, students, legislative liaisons, non-profit associations, and think tank groups in agriculture and agricultural economics.

The book examines a relatively unexplored issue in supply chain risk management, which is how long companies specifically take to respond to catastrophic events of low probability but high impact. The book also looks at why such supply chain disruptions are unavoidable, and consequently, all complex supply chains are inherently at risk. The book illustrates how companies can respond to supply chain disruptions with faster responses and in shorter lead-times to reduce impact. In reducing total response time, designing solutions, and deploying a recovery plan sooner after a disruption in anticipation of such events, companies reduce the impact of disruption risk. The book also explores the basics of multiple-criteria decision-making (MCDM) and analytic hierarchy process (AHP), and how they contribute to both the quality of the financial economic decision-making process and the quality of the resulting decisions. The book illustrates through cases in the construction sector how this industry has become more complex and riskier due to the diverse nature of activities among global companies.

* Global examples are used throughout from companies such as Wal-Mart, Dell, Unilever, DHL, Maersk, Amazon, Zara, Cisco Systems, 3M and BASF to ensure the book is truly global in its applicability. * Provides a more comprehensive and practical approach than competing texts, considering broader Supply Chain processes and how they can ensure competitive advantage and sustainability. * Features textbook pedagogy to aid learning throughout, including worked examples explaining different analytics techniques, international case studies, review questions and supplementary online resources.

It is almost impossible to conceive of the concept and practical application of supply chain management (SCM) without linking it to the enabling power of today's information technologies. Building upon the foundations of the first edition, Introduction to Supply Chain Management Technologies, Second Edition details the software toolsets and suites driving integration in the areas of customer management, manufacturing, procurement, warehousing, and logistics. By investigating the breakthroughs brought about by the emergence of new Internet-based technologies in information, channel, customer, production, sourcing, and logistics management, the author provides new insights into the continuously emerging field of SCM. New in the Second Edition: * New model of SCM * Extended discussion of the concepts of lean, adaptive, and demand-driven supply chain technologies * Customer experience management and social networking * Fundamentals of computing and their enabling power * Basics of today's ERP/supply chain business solutions * Integrative software tools that allow for new levels of collaboration, flexibility, and performance The new edition expands on emerging technologies that have provided all forms of enterprises with the capability to continuously automate cost, redundancy, and variation out of the process; enhance information creation and visibility; and expand the peer-to-peer connectivity that allows people to network their tasks, ideas, and aspirations to produce a form of collective open-ended knowing, collaborating, and experiencing. The information presented builds an understanding of how today's technology-driven SCM provides new avenues to execute superlative, customer-winning value through the digital, real-time synchronization of productive competencies, products, services, and logistics delivery capabilities with the priorities of an increasingly global business environment.

Stories of Fashion, Textiles, and Place follows the journeys of five companies with evolving sustainable supply chains in the fashion and textile industry. Each of the profiled companies are committed to advancing cultural traditions of a particular place. They value, honor, and are all deeply rooted in the geography, culture, and people of a specific location and their success is attributable to their connection to that place. With this shared value, their unique stories highlight the conditions, risks, strategies, and successes in creating and maintaining sustainable supply chains for ready-to-wear and home fashions. The companies include: -Imperial Stock Ranch and Shaniko Wool Company - Oregon, USA -Angela Damman Yucatan - Yucatan, Mexico -Tonle - Phenom Penh, Cambodia -Indigenous Designs - Highlands, Peru -Harris Tweed (R) - Outer Hebrides, Scotland, UK With a focus on economic, social, environmental, and cultural sustainability, and the connection between textiles and place, Burns and Carver offer personal and insightful narratives of companies addressing the challenges facing today's global fashion industry.

Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today's economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems - Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management - supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. Features: Stresses quantitative models and methods in service systems engineering and management Includes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management Bridges theory and practice Contains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.

Sustainability can create greater efficiency and cost savings in the supply chain. Supply chains, which are more complex and global than ever before, are full of both risks and opportunities. The risks range from inconsistent or poor quality to supply disruptions to health and safety concerns to corruption. Businesses face pressure to adopt sustainable supply chain practices from various stakeholders and motivations typically come from one or more of four sources: customers, compliance, costs, competitive advantage. Sustainability in Global Value Chains is the guide to understanding all aspects and approaches of sustainable supply chains using in-depth research from leading academics from sixteen different universities.

Sustainability in Global Value Chains focuses on how to make supply chains sustainable, with an emphasis on new technologies and digitization. The research featured covers topics such as KPIs in production and supply chains, the role of standards, blockchain technology and algebraic models. This comprehensive book presents real world issues, problems in implementing sustainability in the supply chain and examples of best practice.

This unique comprehensive collection presents the latest multi-disciplinary research in strategic digital outsourcing and digital business strategy, providing a management decision-making framework for successful long-term relationships and collaboration based on trust and governance. Part I: Innovation in Business Models and Digital Outsourcing takes an internal company perspective on strategic digital outsourcing, and the importance of trust in outsourcing relationships. Part II: Inter-organizational Relations and Transfer explores topics underpinning service recipients and service suppliers' relationships including governance, knowledge transfer and legal aspects. Part III: From On-site to Cloud discusses the challenges presented by moving to a cloud environment, including risks and controls. Part IV: Developments to Come explores emerging technologies and their impact on digital outsourcing such as blockchain and the Internet of Things. In a fiercely competitive market, companies must transform their business models and embrace new approaches. This Companion provides a comprehensive management overview of strategic digital outsourcing and is an invaluable resource for researchers and advanced students in business and strategic information management, as well as a timely resource for systems professionals.

Omni-Channel Retail and the Supply Chain The days of going to the local department store to buy a television, view the options available, and make a purchase now seem "quaint." The emergence of the internet, smartphones, social media, and other technologies has opened a world of new options for consumers (and businesses) to review, research, and buy online with an ever-increasing array of delivery options. The emergence of e-commerce has resulted in what is commonly known today as "omni-channel" marketing, in which customers engage with companies in a variety of ways, including in a physical store or online via websites and mobile apps. This process puts the supply chain "front and center," as consumers are increasingly demanding and browsing, buying, and returning goods through various channels, not just the traditional "brick and mortar" way. To accomplish this with high levels of service while remaining profitable requires real-time visibility of inventory across the supply chain and a single view of consumers as they continuously move from one channel to another. While this is a boon to consumers, it has made the already complex global supply chain even more challenging to manage. On top of that, the 2020 Covid19 pandemic has accelerated this omni-channel retail trend, as consumers need even more ways to order and additional options for last-mile delivery, such as curbside pickup. Covid19 has exposed a lack of flexibility and readiness, resulting in shortages of everything from toilet paper and meats to personal protective equipment (PPE) and ventilators. It has been a real-life example of the "bullwhip effect," where variability at the consumer end of the supply chain results in increased variability as one goes upstream towards distributors, manufacturers, and suppliers. This results in shortages, misallocations, and increased costs. No longer can a manufacturer, distributor, or retailer of consumer products just "fill the pipeline" and wait for orders to come in. Now, they must anticipate various purchases and delivery items, while at the same time minimizing costs. To do this is no easy task, requiring a Lean, agile, and responsive supply chain. Until now, there was no existing "playbook" for organizations to navigate their way through this new world. This book describes the impact of omni-channel marketing on the supply chain and logistics functions, and is intended to help management meet the needs of not only today's ever-changing world but to anticipate what may be required in the future to achieve superior customer service, profitability, and a competitive advantage.