Semantic web technologies (SWTs) offer the richest machine-interpretable (rather than just machine-processable) and explicit semantics that are being extensively used in various domains and industries. This book provides a roadmap for semantic web technologies (SWTs) and highlights their role in a wide range of domains including cloud computing, Internet of Things, big data, sensor network, and so forth. It also explores the prospects of these technologies including different data interchange formats, query languages, ontologies, Linked Data, and notations. The role of SWTs in 'epidemic Covid-19', 'e-learning platforms and systems', 'block chain', 'open online courses', and 'visual analytics in healthcare' is described as well. This book: Explores all the critical aspects of semantic web technologies (SWTs) Discusses the impact of SWTs on cloud computing, Internet of Things, big data, and sensor network Offers a comprehensive examination of the emerging research in the areas of SWTs and their related domains Provides a template to develop a wide range of smart and intelligent applications Includes latest applications and examples with real data This book is aimed at researchers and graduate students in computer science, informatics, web technology, cloud computing, and Internet of Things.

When the pressure is on to resolve an elusive software or hardware glitch, what's needed is a cool head courtesy of a set of rules guaranteed to work on any system, in any circumstance. Written in a frank but engaging style, this book provides simple, foolproof principles guaranteed to help find any bug quickly. Recognized tech expert and author David Agans changes the way you think about debugging, making those pesky problems suddenly much easier to find and fix. Agans identifies nine simple, practical rules that are applicable to any software application or hardware system, which can help detect any bug, no matter how tricky or obscure. Illustrating the rules with real-life bug-detection war stories, Debugging shows you how to: Understand the system: how perceiving the ""roadmap"" can hasten your journey Quit thinking and look: when hands-on investigation can't be avoided Isolate critical factors: why changing one element at a time can be an essential tool Keep an audit trail: how keeping a record of the debugging process can win the day Whether the system or program you're working on has been designed wrong, built wrong, or used wrong, Debugging helps you think correctly about bugs, so the problems virtually reveal themselves.

A complete textbook and reference for engineers to learn the fundamentals of computer programming with modern C++ Introduction to Programming with C++ for Engineers is an original presentation teaching the fundamentals of computer programming and modern C++ to engineers and engineering students. Professor Cyganek, a highly regarded expert in his field, walks users through basics of data structures and algorithms with the help of a core subset of C++ and the Standard Library, progressing to the object-oriented domain and advanced C++ features, computer arithmetic, memory management and essentials of parallel programming, showing with real world examples how to complete tasks. He also guides users through the software development process, good programming practices, not shunning from explaining low-level features and the programming tools. Being a textbook, with the summarizing tables and diagrams the book becomes a highly useful reference for C++ programmers at all levels. Introduction to Programming with C++ for Engineers teaches how to program by: Guiding users from simple techniques with modern C++ and the Standard Library, to more advanced object-oriented design methods and language features Providing meaningful examples that facilitate understanding of the programming techniques and the C++ language constructions Fostering good programming practices which create better professional programmers Minimizing text descriptions, opting instead for comprehensive figures, tables, diagrams, and other explanatory material Granting access to a complementary website that contains example code and useful links to resources that further improve the reader's coding ability Including test and exam question for the reader's review at the end of each chapter Engineering students, students of other sciences who rely on computer programming, and professionals in various fields will find this book invaluable when learning to program with C++.

"A great book to introduce developers to the essential role that logging plays in software design and support." - Trent Whiteley Logging in Action teaches you how to make your log processing a real asset for your application, all with free and open source tools. You'll use the powerful log management tool Fluentd to solve common log problems, and learn how proper log management can improve performance and make management of software solutions easier. Through useful examples like sending log driven events to Slack, you'll get hands-on experience applying structure to your unstructured data. about the technology Fluentd is a powerful log management tool that seamlessly handles messy logging data, from operational errors, to application events, and security events. It decouples log data, such as SNMP or slow database queries, from backend systems and easily sends it where it needs to go-thanks to 500+ flexible plugins covering all major services. about the book Logging in Action is a guide to streamlining your log processing, turning logged data into a tool that will boost your application's performance. It's packed with tips and tricks on how proper log management can improve your application's security, speed, and cost-effectiveness. You'll master the basics of the Fluentd management tool, then take a peek behind the scenes at how different configurations will impact and improve the way your systems function. By the time you're done, you'll be able to reliably configure Fluentd so that it can easily scale to handle even the largest data loads. what's inside Deploy Fluentd and Fluent Bit into varied environments Configure Fluentd and Fluent Bit to solve common log problems Fluentd for microservices Connect a custom log source or destination with Fluentd's extensibility framework Create a custom plugin for niche problems Logging best practices and common pitfalls about the reader For developers and operations people familiar with application logging or infrastructure monitor logs. about the author Phil Wilkins has spent over 25 years in the software industry. He works as a Technology Evangelist for Capgemini, specializing in cloud integration, APIs, and related technologies. Phil is TOGAF certified, and recognized by Oracle as an Ace Director (independent technology advocate) for his contributions to the integration and PaaS community.

Unique selling point: Focuses solely on entity-relationship model diagramming and design Core audience: Undergraduate CS students and professionals Place in the market: Undergraduate textbook

Covers research on ODL systems, competence-based learning, the project process based on personal and group competencies, knowledge repository development, an ontological model of didactic materials, a theoretical game approach to motivational and incentive modelling, collaboration between a teacher and a team of students, and computer simulation Includes contributions from and is coedited by Prof. Emma Kusztina and Prof. Dr Zenon Gniazdowski, editor of Scientific Notebooks of the Warsaw School of Computer Science located on the list of the Ministry of Science and Higher Education Covers for the first time motivation modelling in ODL, collaboration modelling in ODL and incentive modelling in ODL Is illustrated throughout with excellent figures, a glossary and references to accompany each section

"Finding the right software for a company is downright scary Whether it's for inventory, e-commerce, accounting, e-mail, or whatever else the company needs, a poor software decision has negative ripple effects that can undermine business for years to come (and damage reputations as well).

This pragmatic book is for anyone charged with evaluating and choosing an application. It provides a systematic method for selecting the best software. In careful detail, the book guides readers through each key step to obtaining a package that meets their needs, based on: critical requirements, budget, culture, and in-house technical expertise. Readers learn how to:

* Create a request for proposal (RFP), and then understand how to thoroughly evaluate the vendors' responses

* Accurately compare requirements against the package

* Ensure that the vendor demonstrations really help them determine if the software can do the job they need

* Investigate the software company to make sure it's reliable

* Negotiate the contract to the organization's advantage."

Unique selling point: Focuses solely on entity-relationship model diagramming and design Core audience: Undergraduate CS students and professionals Place in the market: Undergraduate textbook

This book will serve as a guide in understanding workflow scheduling techniques on computing systems such as Cluster, Supercomputers, Grid computing, Cloud computing, Edge computing, Fog computing, and the practical realization of such methods. It offers a whole new perspective and holistic approach in understanding computing systems' workflow scheduling. Expressing and exposing approaches for various process-centric cloud-based applications give a full coverage of most systems' energy consumption, reliability, resource utilization, cost, and application stochastic computation. By combining theory with application and connecting mathematical concepts and models with their resource management targets, this book will be equally accessible to readers with both Computer Science and Engineering backgrounds. It will be of great interest to students and professionals alike in the field of computing system design, management, and application. This book will also be beneficial to the general audience and technology enthusiasts who want to expand their knowledge on computer structure.

Driving innovation can reduce costs for companies, institutions, military programs, and successful businesses. Quality is key to successful innovation. Delivery of complex products must have high quality to reduce customer problems and defects. This book explains how to integrate Quality Assurance processes to produce compliant product management and gap analysis. It shows how Quality Assurance provides a common operating framework in which best practices, improvements, and cost avoidance activities can be shared. Effective Processes for Quality Assurance emphasizes improving process execution and reducing operational costs. It also focuses on how Quality Assurance personnel must support companies, institutions, military programs, and successful businesses by encouraging a cooperative, proactive approach and ensure compliance through management and team member participation. Lean and Agile can provide a competitive advantage, and this practical reference explains how to implement these two principles to deliver products that have fewer defects. It also explains: Quality Assurance methods Measuring benefits of Quality Assurance process improvement Quality Assurance performance and improvement Risk management Quality Assurance improvement with metrics Effective processes for Quality Assurance Quantitative process performance and commitments Quality Assurance plans Quality Assurance for customers and suppliers Supporting software configuration Effective Processes for Quality Assurance covers the critical issues for implementing Quality Assurance processes that can deliver high-quality products successfully.

Going where no book on software measurement and metrics has previously gone, this critique thoroughly examines a number of bad measurement practices, hazardous metrics, and huge gaps and omissions in the software literature that neglect important topics in measurement. The book covers the major gaps and omissions that need to be filled if data about software development is to be useful for comparisons or estimating future projects. Among the more serious gaps are leaks in reporting about software development efforts that, if not corrected, can distort data and make benchmarks almost useless and possibly even harmful. One of the most common leaks is that of unpaid overtime. Software is a very labor-intensive occupation, and many practitioners work very long hours. However, few companies actually record unpaid overtime. This means that software effort is underreported by around 15%, which is too large a value to ignore. Other sources of leaks include the work of part-time specialists who come and go as needed. There are dozens of these specialists, and their combined effort can top 45% of total software effort on large projects. The book helps software project managers and developers uncover errors in measurements so they can develop meaningful benchmarks to estimate software development efforts. It examines variations in a number of areas that include: Programming languages Development methodology Software reuse Functional and nonfunctional requirements Industry type Team size and experience Filled with tables and charts, this book is a starting point for making measurements that reflect current software development practices and realities to arrive at meaningful benchmarks to guide successful software projects.

Designing good application interfaces isn't easy now that companies need to create compelling, seamless user experiences across an exploding number of channels, screens, and contexts. In this updated third edition, you'll learn how to navigate through the maze of design options. By capturing UI best practices as design patterns, this best-selling book provides solutions to common design problems. You'll learn patterns for mobile apps, web applications, and desktop software. Each pattern contains full-color examples and practical design advice you can apply immediately. Experienced designers can use this guide as an idea sourcebook, and novices will find a road map to the world of interface and interaction design. Understand your users before you start designing Build your software's structure so it makes sense to users Design components to help users complete tasks on any device Learn how to promote wayfinding in your software Place elements to guide users to information and functions Learn how visual design can make or break product usability Display complex data with artful visualizations

"I highly recommend Mr. Hobbs' book." - Stephen Thomas, PE, Founder and Editor of FunctionalSafetyEngineer.com Safety-critical devices, whether medical, automotive, or industrial, are increasingly dependent on the correct operation of sophisticated software. Many standards have appeared in the last decade on how such systems should be designed and built. Developers, who previously only had to know how to program devices for their industry, must now understand remarkably esoteric development practices and be prepared to justify their work to external auditors. Embedded Software Development for Safety-Critical Systems discusses the development of safety-critical systems under the following standards: IEC 61508; ISO 26262; EN 50128; and IEC 62304. It details the advantages and disadvantages of many architectural and design practices recommended in the standards, ranging from replication and diversification, through anomaly detection to the so-called "safety bag" systems. Reviewing the use of open-source components in safety-critical systems, this book has evolved from a course text used by QNX Software Systems for a training module on building embedded software for safety-critical devices, including medical devices, railway systems, industrial systems, and driver assistance devices in cars. Although the book describes open-source tools for the most part, it also provides enough information for you to seek out commercial vendors if that's the route you decide to pursue. All of the techniques described in this book may be further explored through hundreds of learned articles. In order to provide you with a way in, the author supplies references he has found helpful as a working software developer. Most of these references are available to download for free.

As long as humans write software, the key to successful software security is making the software development program process more efficient and effective. Although the approach of this textbook includes people, process, and technology approaches to software security, Practical Core Software Security: A Reference Framework stresses the people element of software security, which is still the most important part to manage as software is developed, controlled, and exploited by humans. The text outlines a step-by-step process for software security that is relevant to today's technical, operational, business, and development environments. It focuses on what humans can do to control and manage a secure software development process using best practices and metrics. Although security issues will always exist, students learn how to maximize an organization's ability to minimize vulnerabilities in software products before they are released or deployed by building security into the development process. The authors have worked with Fortune 500 companies and have often seen examples of the breakdown of security development lifecycle (SDL) practices. The text takes an experience-based approach to apply components of the best available SDL models in dealing with the problems described above. Software security best practices, an SDL model, and framework are presented in this book. Starting with an overview of the SDL, the text outlines a model for mapping SDL best practices to the software development life cycle (SDLC). It explains how to use this model to build and manage a mature SDL program. Exercises and an in-depth case study aid students in mastering the SDL model. Professionals skilled in secure software development and related tasks are in tremendous demand today. The industry continues to experience exponential demand that should continue to grow for the foreseeable future. This book can benefit professionals as much as students. As they integrate the book's ideas into their software security practices, their value increases to their organizations, management teams, community, and industry.

Already a best practice for the majority of Fortune 500 companies, Program Management Office (PMO) is being embraced by large and small organizations eager to efficiently manage all their projects. Now, this essential resource details the groundbreaking business reasons for having a centralized project department and provides easy-to-follow guidelines to help readers set up and run an effective PMO. Pioneered by the IT industry, PMO eliminates the challenges, stressors, and roadblocks involved when running multiple projects and instead creates a central office responsible for allocating resources, setting consistent measures, and monitoring progress. Program Management Office Advantage explains how you can experience these benefits for yourself by showing readers how to select projects, conduct project health checks, provide program management training to organizations, and create and implement a standardized program management process. Filled with key definitions as well as sample forms readers can use in completing administrative tasks and producing reports, the start-to-finish instructional is an indispensable introduction to the most important and powerful trend in project management.

Databases have become an integral part of modern life. Today's society is an information-driven society, and database technology has a direct impact on all aspects of daily life. Decisions are routinely made by organizations based on the information collected and stored in databases. Database management systems such as Oracle are crucial to apply data in industrial or commercial systems. Equally crucial is a graphical user interface (GUI) to enable users to access and manipulate data in databases. The Apache NetBeans IDE with Java is an ideal candidate for developing a GUI with programming functionality. Oracle Database Programming with Java: Ideas, Designs, and Implementations is written for college students and software programmers who want to develop practical and commercial database programming with Java and relational databases such as Oracle Database XE 18c. The book details practical considerations and applications of database programming with Java and is filled with authentic examples as well as detailed explanations. Advanced topics in Java Web, like Java Web Applications and Java Web Services, are covered in real project examples to show how to handle the database programming issues in the Apache NetBeans IDE environment. This book features: A real sample database, CSE _ DEPT, which is built with Oracle SQL Developer, provided and used throughout the book Step by step, detailed illustrations and descriptions of how to design and build a practical relational database Fundamental and advanced Java database programming techniques practical to both beginning students and experienced programmers Updated Java desktop and Web database programming techniques, such as Java Enterprise Edition 7, JavaServer Pages, JavaServer Faces, Enterprise Java Beans, Web applications and Web services, including GlassFish and Tomcat Web servers More than 30 real database programming projects with detailed illustrations Actual JDBC APIs and JDBC drivers, along with code explanations Homework and selected solutions for each chapter to strengthen and improve students' learning and understanding of the topics they have studied

According to the Project Management Institute, over 80 percent of a project manager's job is communication--yet most project management books hardly discuss it. Certified project management professional G. Campbell explains how to ensure every component of a project is understood by the people responsible for execution to drive your project to completion and success. Communications Skills for Project Managers does this by focusing on communication skills such as how to: keep those on the project team--as well as upper management--involved and informed; establish a plan for communication; effectively present to stakeholders; compete with other initiatives within the organization; convey reasons for change; and more. Even a project that is brought in on time and on budget can be considered a failure if those outside the project team weren't kept informed about progress and goals. This important guide provides practical advice and strategies for overcoming shifting organizational priorities, constantly evolving expectations, and leadership turnover through the power of clear communication to consistently produce results.

This book describes a cross-domain architecture and design tools for networked complex systems where application subsystems of different criticality coexist and interact on networked multi-core chips. The architecture leverages multi-core platforms for a hierarchical system perspective of mixed-criticality applications. This system perspective is realized by virtualization to establish security, safety and real-time performance. The impact further includes a reduction of time-to-market, decreased development, deployment and maintenance cost, and the exploitation of the economies of scale through cross-domain components and tools. Describes an end-to-end architecture for hypervisor-level, chip-level, and cluster level. Offers a solution for different types of resources including processors, on-chip communication, off-chip communication, and I/O. Provides a cross-domain approach with examples for wind-power, health-care, and avionics. Introduces hierarchical adaptation strategies for mixed-criticality systems Provides modular verification and certification methods for the seamless integration of mixed-criticality systems. Covers platform technologies, along with a methodology for the development process. Presents an experimental evaluation of technological results in cooperation with industrial partners. The information in this book will be extremely useful to industry leaders who design and manufacture products with distributed embedded systems in mixed-criticality use-cases. It will also benefit suppliers of embedded components or development tools used in this area. As an educational tool, this material can be used to teach students and working professionals in areas including embedded systems, computer networks, system architecture, dependability, real-time systems, and avionics, wind-power and health-care systems.

"The first edition of Deep Learning with Python is one of the best books on the subject. The second edition made it even better." - Todd Cook The bestseller revised! Deep Learning with Python, Second Edition is a comprehensive introduction to the field of deep learning using Python and the powerful Keras library. Written by Google AI researcher Francois Chollet, the creator of Keras, this revised edition has been updated with new chapters, new tools, and cutting-edge techniques drawn from the latest research. You'll build your understanding through practical examples and intuitive explanations that make the complexities of deep learning accessible and understandable. about the technology Machine learning has made remarkable progress in recent years. We've gone from near-unusable speech recognition, to near-human accuracy. From machines that couldn't beat a serious Go player, to defeating a world champion. Medical imaging diagnostics, weather forecasting, and natural language question answering have suddenly become tractable problems. Behind this progress is deep learning-a combination of engineering advances, best practices, and theory that enables a wealth of previously impossible smart applications across every industry sector about the book Deep Learning with Python introduces the field of deep learning using the Python language and the powerful Keras library. You'll learn directly from the creator of Keras, Francois Chollet, building your understanding through intuitive explanations and practical examples. Updated from the original bestseller with over 50% new content, this second edition includes new chapters, cutting-edge innovations, and coverage of the very latest deep learning tools. You'll explore challenging concepts and practice with applications in computer vision, natural-language processing, and generative models. By the time you finish, you'll have the knowledge and hands-on skills to apply deep learning in your own projects. what's inside Deep learning from first principles Image-classification, imagine segmentation, and object detection Deep learning for natural language processing Timeseries forecasting Neural style transfer, text generation, and image generation about the reader Readers need intermediate Python skills. No previous experience with Keras, TensorFlow, or machine learning is required. about the author Francois Chollet works on deep learning at Google in Mountain View, CA. He is the creator of the Keras deep-learning library, as well as a contributor to the TensorFlow machine-learning framework. He also does AI research, with a focus on abstraction and reasoning. His papers have been published at major conferences in the field, including the Conference on Computer Vision and Pattern Recognition (CVPR), the Conference and Workshop on Neural Information Processing Systems (NIPS), the International Conference on Learning Representations (ICLR), and others.

Understanding Interaction explores the interaction between people and technology in the broader context of the relations between the human-made and the natural environments. It is not just about digital technologies - our computers, smartphones, the Internet - but all our technologies, such as mechanical, electrical, and electronic. Our ancestors started creating mechanical tools and shaping their environments millions of years ago, developing cultures and languages, which in turn influenced our evolution. Volume 1 looks into this deep history, starting from the tool-creating period (the longest and most influential on our physical and mental capacities) to the settlement period (agriculture, domestication, villages and cities, written language), the industrial period (science, engineering, reformation, and renaissance), and finally the communication period (mass media, digital technologies, and global networks). Volume 2 looks into humans in interaction - our physiology, anatomy, neurology, psychology, how we experience and influence the world, and how we (think we) think. From this transdisciplinary understanding, design approaches and frameworks are presented to potentially guide future developments and innovations. The aim of the book is to be a guide and inspiration for designers, artists, engineers, psychologists, media producers, social scientists, etc., and, as such, be useful for both novices and more experienced practitioners. Image Credit: Still of interactive video pattern created with a range of motion sensors in the Facets kaleidoscopic algorithm (based underwater footage of seaweed movement) by the author on 4 February 2010, for a lecture at Hyperbody at the Faculty of Architecture, TU Delft, NL.

Provides guidance on performance enhancement and reliability of IC chips. Provides a detailed hybrid optimization strategy for the optimal arrangement of IC chips on a board. The MATLAB program for the hybrid optimization strategy along with its stability analysis is carried out in a detailed manner.

Solid requirements engineering has increasingly been recognized as the key to improved, on-time, and on-budget delivery of software and systems projects. New software tools are emerging that are empowering practicing engineers to improve their requirements engineering habits. However, these tools are not usually easy to use without significant training. Requirements Engineering for Software and Systems, Fourth Edition is intended to provide a comprehensive treatment of the theoretical and practical aspects of discovering, analyzing, modeling, validating, testing, and writing requirements for systems of all kinds, with an intentional focus on software-intensive systems. It brings into play a variety of formal methods, social models, and modern requirements writing techniques to be useful to practicing engineers. The book is intended for professional software engineers, systems engineers, and senior and graduate students of software or systems engineering. Since the first edition, there have been made many changes and improvements to this textbook. Feedback from instructors, students, and corporate users was used to correct, expand, and improve the materials. The fourth edition features two newly added chapters: "On Non-Functional Requirements" and "Requirements Engineering: Road Map to the Future." The latter provides a discussion on the relationship between requirements engineering and such emerging and disruptive technologies as Internet of Things, Cloud Computing, Blockchain, Artificial Intelligence, and Affective Computing. All chapters of the book were significantly expanded with new materials that keep the book relevant to current industrial practices. Readers will find expanded discussions on new elicitation techniques, agile approaches (e.g., Kanpan, SAFe, and DEVOps), requirements tools, requirements representation, risk management approaches, and functional size measurement methods. The fourth edition also has significant additions of vignettes, exercises, and references. Another new feature is scannable QR codes linked to sites containing updates, tools, videos, and discussion forums to keep readers current with the dynamic field of requirements engineering.

Explains the basic concepts of Python and its role in machine learning Provides comprehensive coverage of feature-engineering including real-time case studies Perceive the structural patterns with reference to data science and statistics and analytics Includes machine learning based structured exercises Appreciates different algorithmic concepts of machine learning including unsupervised, supervised and reinforcement learning

Data is at the center of many challenges in system design today. Difficult issues need to be figured out, such as scalability, consistency, reliability, efficiency, and maintainability. In addition, we have an overwhelming variety of tools, including NoSQL datastores, stream or batch processors, and message brokers. What are the right choices for your application? How do you make sense of all these buzzwords? In this practical and comprehensive guide, author Martin Kleppmann helps you navigate this diverse landscape by examining the pros and cons of various technologies for processing and storing data. Software keeps changing, but the fundamental principles remain the same. With this book, software engineers and architects will learn how to apply those ideas in practice, and how to make full use of data in modern applications. Peer under the hood of the systems you already use, and learn how to use and operate them more effectively Make informed decisions by identifying the strengths and weaknesses of different tools Navigate the trade-offs around consistency, scalability, fault tolerance, and complexity Understand the distributed systems research upon which modern databases are built Peek behind the scenes of major online services, and learn from their architecture

The Art of Agile Development contains practical guidance for anyone considering or applying agile development for building valuable software. Plenty of books describe what agile development is or why it helps software projects succeed, but very few combine information for developers, managers, testers, and customers into a single package that they can apply directly. This book provides no-nonsense advice on agile planning, development, delivery, and management taken from the authors' many years of experience with Extreme Programming (XP). You get a gestalt view of the agile development process, including comprehensive guidance for non-technical readers and hands-on technical practices for developers and testers. The Art of Agile Development gives you clear answers to questions such as: * How can we adopt agile development? * Do we really need to pair program? * What metrics should we report? * What if I can't get my customer to participate? * How much documentation should we write? * When do we design and architect? * As a non-developer, how should I work with my agile team? * Where is my product roadmap? * How does QA fit in? The book teaches you how to adopt XP practices, describes each practice in detail, then discusses principles that will allow you to modify XP and create your own agile method. In particular, this book tackles the difficult aspects of agile development: the need for cooperation and trust among team members. Whether you're currently part of an agile team, working with an agile team, or interested in agile development, this book provides the practical tips you need to start practicing agile development. As your experience grows, the book will grow with you, providing exercises and information that will teach you first to understand the rules of agile development, break them, and ultimately abandon rules altogether as you master the art of agile development. "Jim Shore and Shane Warden expertly explain the practices and benefits of Extreme Programming. They offer advice from their real-world experiences in leading teams. They answer questions about the practices and show contraindications - ways that a practice may be mis-applied. They offer alternatives you can try if there are impediments to applying a practice, such as the lack of an on-site customer. --Ken Pugh, Author of Jolt Award Winner, Prefactoring "I will leave a copy of this book with every team I visit." --Brian Marick, Exampler Consulting