Praise for FedEx DELIVERS

"A great read! FedEx has been at the forefront of innovation for the past quarter century and this book accurately captures the essence of how Fred Smith and the FedEx team made it all happen."
--Ken may, Executive Vice President and Chief Operating Officer, FedEx Kinko's

"As Dean at a business school that has made innovation a key element of our culture, it is fascinating to read Madan Birla's account of how FedEx instilled that value for competitive advantage. His insights into the entire journey involved in innovation-and the organizational design it requires-make "FedEx Delivers" required reading for students and managers alike."
--Dipak Jain, Dean, Kellogg School of Management, Northwestern University

"Part company biography, part autobiography Madan Birla delivers the FedEx story in such a personal way, you feel as if you are there for one of the greatest rides in corporate America."
--David Williams, President and Chief Executive Officer, Leadership Memphis

""FedEx Delivers" is a treasure chest of ideas and examples of how the best gets better in planning and execution. This book will become an essential tool for those companies seeking to become leaders in their fields. I recommend this book with great enthusiasm."
--Larry Papasan, former president, Smith & Nephew Orthopaedics

"Birla has taken a difficult but strategically critical subject-building and sustaining a performance and innovation culture-to an eminently practical level that most companies can achieve if they have the will."
--Sarah Meyerrose, Executive Vice President, Corporate and Employee Services, First Horizon National Corporation

In recent years, there has been an increasing emphasis placed on local and regional integration in major planning projects and infrastructure development including roads, rail and waterways. This emphasis is not only on integrating various projects, but also integrating them with related issues such as housing, industry, environment and water. In other words, land-use planning and infrastructure management have become more spatially-oriented. This book brings together experts in the fields of spatial planning, land-use and infrastructure management to explore the emerging agenda of spatially-oriented integrated evaluation. It weaves together the latest theories, case studies, methods, policy and practice to examine and assess the values, impacts, benefits and the overall success in integrated land-use management. In doing so, the book clarifies the nature and roles of evaluation and puts forward guidance for future policy and practice.

These Recommendations have been developed by the United Nations Economic and Social Council's Committee of Experts on the Transport of Dangerous Goods in light of technical progress, the advent of new substances and materials, the exigencies of modern transport systems and, above all, the requirement to ensure the safety of people, property and the environment. They are addressed to governments and international organizations concerned with the regulation of the transport of dangerous goods. They do not apply to the bulk transport of dangerous goods in sea-going or inland navigation bulk carriers or tank-vessels, which is subject to special international or national regulations.

Until now we have only had relatively narrow economic studies comparing investments in railways with investments in other fields of individual economies. 'Across the Borders' not only opens the door for fundamental new insights into a trans-national view of railway history, but also contributes to a breakthrough in the wider study of the subject, providing the first extensive historical investigation of the worldwide system of railway financing. This book provides a wide introduction to how financiers, governments and entrepreneurs in Europe managed to face the challenges of constructing and maintaining an integrated railway network, both in their own countries and their colonies. This volume offers analysis from a selection of experts exploring the trans-national investment policies of railway construction based on numerous historical case-studies. The chapters provide insight into the international opportunities that existed for railway financing, from the perspective of economic, social, transport and railway history. With contributions from authors from 19 countries the volume is a truly international work that will be of interest to academic researchers, museum staff, archivists, and anyone who has an interest in the history and development of railways.

This two-volume set covers organizational psychology and human factors in aerospace and other extreme environments. Organizational psychology and organizational science, human factors, psychology, and aerospace have matured in parallel since World War II. However, the practice at NASA has historically lagged behind, but is now catching up. This set is targeted at professionals with an interest in human factors and psychology at work. Industrial-organizational psychologists will be exposed to traditional applied psychology topics, but presented with a broader multidisciplinary context such as the influences of human factors and physiological health on individual and team job performance.

Aviation Markets: Studies in Competition and Regulatory Reform is a collection of 17 papers selected from David Starkie's extensive writings over the last 25 years. Previously published material has been extensively edited and adapted, and combined with new material, published here for the first time. The book is divided into five sections, each featuring an original overview chapter, to better establish the background and also explain the papers' wider significance including, wherever appropriate, their relevance to current policy issues. These papers have been selected to illustrate a significant theme that has been relatively neglected thus far in both aviation and industrial economics: the role of the market and its interplay with the development of economic policy in the context of a dynamic but partly price regulated industry. The result provides a strong flavour of how market mechanisms, and particularly competition, can operate to successfully resolve policy issues. The book will be of interest to academics and those engaged in the formulation of aviation policy, such as public administrators and consultants, as well as those working in the aviation industry. It is also relevant to economic studies in a more general context, particularly to students and practitioners in industrial organisation economics, including those studying and researching the public utility industries.

Knowledge management has been widely applied to various industries as a good strategy to help improve firms' performance. As globalisation accelerates and international trade increases more and more, maritime transport operations have become one of the vitalest industries to receive large attention from international managers. This is because the managers have perceived that the maritime transport system is an integrated entity within the global logistics and supply chain, and it should be therefore managed in the most efficient and effective ways possible, as an organic body within a global logistics system. Taking this approach, this book examines how maritime transport operators - such as shipping companies, port terminal operators and freight forwarders - could successfully play a role within the global logistics flow wherein they are embedded by improving their logistic value, i.e. maritime logistics value. As per the objective, the current book suggests a knowledge management based solution. It attempts to systematically investigate what types of knowledge are needed in the maritime logistics industry, how maritime operators could effectively acquire the knowledge, and whether the acquired knowledge would help maritime operators enhance maritime logistics value. This book provides not only comprehensive understandings of knowledge management strategy, but also its practical application to the maritime logistics industry. This would therefore be a useful guidebook for the managers, academics, and undergraduate / postgraduate students in the field of maritime transport and global logistics, to help them to gain comprehensive knowledge of the application of knowledge management strategy to the industry.

The International Competence Network of Tourism Research and Education (ICNT) covers various areas of research. ICNT's fourth book offers insights of tourism experts with a wide range of interest and expertise on the way tourism is understood and worked in different countries around the world. The first part of this volume focuses on factors influencing the management of tourism destinations, including competition, controlling, and marketing. An in-depth view into tourist experiences is offered in the second part, with examples ranging from volcano tourism to national park and wildlife tourism, and gastronomic experiences.

This book provides a general introduction into aviation operations, covering all the relevant elements of this field and the interrelations between them. Numerous books have been written about aviation, but most are written by and for specialists, and assume a profound understanding of the fundamentals. This textbook provides the basics for understanding these fundamentals. It explains how the commercial aviation sector is structured and how technological, economic and political forces define its development and the prosperity of its players. Aviation operations have become an important field of expertise. Airlines, airports and aviation suppliers, the players in aviation, need expertise on how aircraft can be profitably exploited by connecting airports with the aim of adding value to society. This book covers all relevant aspects of aviation operations, including contemporary challenges, like capacity constraints and sustainability. This textbook delivers a fundamental understanding of the commercial aviation sector at a level ideal for first-year university students and can be a tool for lecturers in developing an aviation operations curriculum. It may also be of interest to people already employed within aviation, often specialists, seeking an accurate overview of all relevant fields of operations.

Aviation Markets: Studies in Competition and Regulatory Reform is a collection of 17 papers selected from David Starkie's extensive writings over the last 25 years. Previously published material has been extensively edited and adapted, and combined with new material, published here for the first time. The book is divided into five sections, each featuring an original overview chapter, to better establish the background and also explain the papers' wider significance including, wherever appropriate, their relevance to current policy issues. These papers have been selected to illustrate a significant theme that has been relatively neglected thus far in both aviation and industrial economics: the role of the market and its interplay with the development of economic policy in the context of a dynamic but partly price regulated industry. The result provides a strong flavour of how market mechanisms, and particularly competition, can operate to successfully resolve policy issues. The book will be of interest to academics and those engaged in the formulation of aviation policy, such as public administrators and consultants, as well as those working in the aviation industry. It is also relevant to economic studies in a more general context, particularly to students and practitioners in industrial organisation economics, including those studying and researching the public utility industries.

First published in 1999, the main feature of this book is its multidisciplinary nature, since the book focuses on the complexity of spatial/ economic networks from several methodological points of view. For this purpose both theoretical and empirical works have been included. The aim of the book is to provide an updated and fresh look at the mentioned issue with innovative and creative papers coming from leading experts belonging to different disciplines. Therefore the book could be considered as an expert and critical guide - through different methodological approaches - to the topic of (complex) networks in the space-economy. All the contributions provide innovative and in some cases provocative elements to the understanding of networks and development over space.

This book provides a contemporary look at spaceports, not only from relevant technological drivers, policies, and legal perspectives, but also from impacts associated with airspace use and aviation stakeholders. Economic, business, financial, and environmental considerations; issues facing airports transitioning to air and space ports; and spaceport planning are discussed. Through case and event studies, research and analysis, along with information obtained through professional experience, this book provides an overview of the many benefits, unique challenges, and issues facing commercial spaceports and spaceport operators. Each chapter is a standalone key topic such that the reader can focus on the most compelling issues relevant for them or can view the book as an integrated whole for a full perspective. While examples and case studies come largely from the United States, the reader can draw conclusions that are independent of country and situation. Information on other nation-state policies and advancements, among other topics, is provided to give a global perspective, further expanding the relevancy and benefits of the book to both domestic and international audiences. An Introduction to the Spaceport Industry: Runways to Space fills a gap in the literature, providing professionals, government officials, researchers, professors, and students deep insights into the fast-growing commercial spaceport industry.

This book provides a contemporary look at spaceports, not only from relevant technological drivers, policies, and legal perspectives, but also from impacts associated with airspace use and aviation stakeholders. Economic, business, financial, and environmental considerations; issues facing airports transitioning to air and space ports; and spaceport planning are discussed. Through case and event studies, research and analysis, along with information obtained through professional experience, this book provides an overview of the many benefits, unique challenges, and issues facing commercial spaceports and spaceport operators. Each chapter is a standalone key topic such that the reader can focus on the most compelling issues relevant for them or can view the book as an integrated whole for a full perspective. While examples and case studies come largely from the United States, the reader can draw conclusions that are independent of country and situation. Information on other nation-state policies and advancements, among other topics, is provided to give a global perspective, further expanding the relevancy and benefits of the book to both domestic and international audiences. An Introduction to the Spaceport Industry: Runways to Space fills a gap in the literature, providing professionals, government officials, researchers, professors, and students deep insights into the fast-growing commercial spaceport industry.

Despite traffic circles, four-way stop signs, lights regulated by timers or sensors, and other methods, the management of urban intersections remains problematic. Consider that transportation systems have all the features of so-called complex systems: the great number of state and control variables, the presence of uncertainty and indeterminism, the complex interactions between subsystems, the necessity to optimize several optimization criteria, and active behavior of the controlled process, to name just a few. Therefore, a mathematical approach to these systems can resolve their complex issues more elegantly than other methods. Addressing both efficiency and traffic safety issues, Optimal Traffic Control: Urban Intersections examines the traffic control optimization problem and presents a novel solution method. Using an approach based on control theory, graph theory, and combinatorial optimization, the authors derive a full mathematical description of the traffic control problem and enumerate all combinatorial aspects. The result is a set of algorithmic solutions to various problems along with computer implementation that you can incorporate into real traffic control systems for immediate results. The book concludes by evaluating how the choice of a complete set of signal groups influences intersection performance. Although modern cities throughout the world have a unique character influenced by culture, geography, and population, most of them share one main feature: busy intersections and the issue of controlling the traffic traveling through them. The development of information technologies, especially computer and telecommunications techniques, has changed the complexity of theproblem and influenced the development of new solutions. Clearly stating the issues and presenting a possible solution, this book shows you how to take full advantage of all the capabilities of microprocessor-based traffic signal controllers.

Combining contemporary HRM theory and practice with debates in critical management and in industrial relations, this book examines the peculiar challenge that civil aviation pilots present for management. As a highly educated, highly trained, and non-substitutable professional employee, the airline pilot wields considerable industrial power.

Based on original research, this book examines the impact of human resource management on airline pilots in recent years as well as drawing out wider conclusions on the management of human resources, union-management relationship and the experience of work.

Of great interest to students and academics involved with HRM, the book will also be useful reading for all those with an interest in the aviation industry.

Over the last thirty years Public Private Partnerships (PPPs) have been used to deliver transport capital projects and services. PPPs are complex arrangements that require a multi-disciplinary approach in order to assure their success, though research on the subject has been fragmented. This book fills the gap in existing literature by providing insight into these complex arrangements at their various stages of development. Public Private Partnerships in Transport: trends and theory is structured to follow the life-cycle of a PPP project and strikes a balance between theory and practice. Divided into four parts, each section highlights major concerns and offers and array of views and policy recommendations. Parts include context for national implementation, decision models, performance measures and efficiency standards. This book includes an expanded discussion on the findings presented, discussed and analysed at the closing event of the COST Action TU1001 network on the topic of PPPs in transport. The result will be of significant interest to the academic community, policy makers and practitioners.

This book offers an original academic study of the Rotterdam Rules. It analyses the salient articles that will have an impact on international sale contracts governed by English law, including the most popularly used international law instruments, terms and standard sale contracts. Looking beyond the legal relationship of carrier-shipper and carrier-receiver, this book examines the important articles of the Rotterdam Rules that affect the ability of the trading protagonists to perform their sale contract.

First published in 1997, this book contains contributions on policy aspects of networks from a multidisciplinary perspective, including economics, geography and transport science. Both material and immaterial networks are examined. Policy aspects refer mainly to interventions of the public sector in networks. In addition, the book examines the policies of other actors in shaping networks and the territorial effects of networks as a whole.

Published in 1999. The book presents and compares the new relationships between transport authorities and railway companies in a number of countries (Great Britain, Sweden, Japan, Germany, Switzerland and France). It also presents a number of case studies focusing on the role of contracts, competition and tendering and presenting the achievements of the new regimes so far. This book is aimed at all transport professionals, authorities and academics interested in the increasing use of competition in the passenger railway sector.

Providing an in-depth case study of a highly successful public-private partnership, this book offers valuable insights for privatizing an existing public service. A mix of theory and empirical analysis, the study initially creates and explains a model for the Privatization Transfer Process, which serves as a guide for contracting out services. Drawing on the experience of the Orlando Orange County Expressway Authority when it privatized toll road operations, the book traces the steps taken through the initial decision to privatize, the creation of the Request for Proposal, and the review and rating of three bidder responses. It then follows the awarding of the bid to the Florida Toll Services and the transition from public to private control.

The book also considers technical and pricing concerns as well as issues pertaining to contract management. In conclusion, it evaluates the entire effort. By offering a detailed analysis of a very successful privatization experience, the book provides a useful tool for those concerned with privatization issues.

Do piracy and maritime terrorism, individually or together, present a threat to international security, and what relationship if any exists between them? Piracy may be a marginal problem in itself, but the connections between organised piracy and wider criminal networks and corruption on land make it an element of a phenomenon that can have a weakening effect on states and a destabilising one on the regions in which it is found. Furthermore, it is also an aspect of a broader problem of disorder at sea that, exacerbated by the increasing pressure on littoral waters from growing numbers of people and organisations seeking to exploit maritime resources, encourages maritime criminality and gives insurgents and terrorists the freedom to operate. In this context, maritime terrorism, though currently only a low-level threat, has the potential to spread and become more effective in the event of political change on land. It is only by addressing the issue of generalised maritime disorder that the problems of piracy and maritime terrorism may be controlled in the long term.

The image of the shinkansen - or 'bullet train' - passing Mount Fuji is one of the most renowned images of modern Japan. Yet, despite its international reputation for speed and punctuality, little is understood about what makes it work so well and what its impact is.

This is a comprehensive account of the history of the shinkansen, from its planning during the Pacific War, to its launch in 1964 and subsequent development. It goes on to analyze the reasons behind the bullet train's success, and demonstrates how it went from being simply a high-speed rail network to attaining the status of iconic national symbol. It considers the shinkansen's relationship with national and regional politics and economic development, its financial viability, the environmental challenges it must cope with, and the ways in which it reflects and influences important aspects of Japanese society. It concludes by considering whether the bullet train can be successful in other countries developing high-speed railways. Overall, this book provides a thorough examination of the phenomenon of the shinkansen, and its relationship with Japanese society.

By combining focus groups and interviews with innovative research techniques, such as web-based discussions and Q methodology, this book provides insights into the daily experiences of those using the British transport system. Despite an entitlement to a basic level of mobility, travel decision-making can be more complex for members of marginalised groups - this book therefore examines the complexities of travel amongst different social groups. The complex nature of travel for different social groups is the starting point for this book's investigation of the experiences of the extremely socially marginalized, compared to those who are fully included. By comparing the impacts of transport on individuals at different points on a scale of social inclusion/exclusion, the book reveals the nuanced and textured ways in which transport is embedded in people's lives and lifestyles. By analysing people's lived experience of transport, rather than focussing on economic or engineering factors, the book provides useful new insights into future transport needs. It makes a compelling case that transport-related social exclusion has been neglected by local and regional policy makers and puts forward suggestions for best case practice for the future.

Focusing on the consequences of Brexit for aviation law, this book presents the key legal issues for aviation business and administration, as well as all major stakeholders that could potentially be affected by Brexit. This will include airlines, airports, aerospace manufacturers, regulatory and judicial institutions, passengers and employees. The book will indicate groups of legal acts disturbed by Brexit and those few that will remain untouched, and develop on this basis a digest of regulatory and institutional problems that will arise in various areas of the discussed sector. Finally, the short title will deliberate on the directions of possible actions which may be undertaken to avoid post-Brexit legal incoherence. This review should give essential guidance to the industry and the authorities on both sides of the English Channel as to what to expect and how to prepare for the forthcoming legal earthquake.

This title was first published in 2001. By giving long over-due detailed consideration to airline deregulation in countries other than the US, Dipendra Sinha makes a unique contribution to the literature on airline deregulation and transport economics.