The Organization of Employment explores the diversity in the organization of employment among advanced industrial societies. In particular, it focuses on the implications of distinctive employment systems for international competitiveness, organizational performance, and social divisions and considers the impact of globalization on the sustainability of such diversity.

The no bullsh*t guide to getting your work and life on track in the new flexible workplace.

Virtually every industry is making lasting changes that will open doors to a more flexible working week. So how do we adjust, thrive and excel in an environment where glitchy daily video conferences are the norm? By turns fierce, funny and highly practical, Harriet Minter will show you the skills to be effective and creative during the day-to-day.

Harriet breaks down how to be an inspiring and energising manager (either remotely or to a flexibly working team), how to create and thrive in a high-trust culture (on a small and large scale) and most importantly how to achieve your ambition and propel your career forwards.

Packed full of hard-won tricks, tips and tools, Harriet Minter draws on her own experience as a careers coach and adviser to companies on their flexible working culture to help you bring your best self to work - from your living room.

Forget the old concept of the 9-5. In a changing world, companies around the globe are redesigning the working week to increase efficiency, health, productivity and happiness in their employees. Now you can do the same. A growing number of businesses are shortening their working weeks to address problems with low productivity, poor mental health and unequal working opportunities. Workers are still paid the same salary for a four-day week and the results are revolutionary; so much so that a pilot scheme has recently launched in the UK, based on this model. In Shorter, bestselling author of Rest Alex Pang studies these trailblazing businesses working fewer hours, where managers are reporting their teams to be: - More creative in their problem solving - Happier and with lower stress and anxiety and cases of burn out - More productive Pang will reveal step by step how they have gone about making these changes, the challenges and solutions and, most importantly, how you can do the same.

Escape the cube. Ditch the commute. It's not just a dream anymore.
Many people already spend 12 hours a day getting to work, working, getting home from work. Here's some good news: thanks to advances in technology, acceptance of outsourcing, the trend towards corporate flextime, and other factors, working from home is easier than ever.
"Good Morning America"'s Workplace Contributor Tory Johnson and consumer advocate Robyn Freedman Spizman tell readers exactly how to turn today's cultural change to their advantage without giving up an income. Specific business plans will teach them how to:
? Take their current position home
? Find a new company whose policies will allow them to work from home
? Reseach a product they believe in, and sell it from home
? Start their own business, doing something they love, for a minimal initial investment
With real-life stories, a step-by-step plan, resource guides, and lists of scams to avoid, this is the book that will help readers finally make the leap and show them that they don't have to give up their family, creativity, or peace of mind to earn a decent salary.

Operations and management principles for contact centres is the first SAQA-aligned, academic title on contact centre operations, produced by a collective of professionals representing the academic dimension of the contact centre industry in South Africa. Contact centre operations is a relatively new industry. Several South African agencies, institutes, organisations and professional bodies are promoting and developing it in order to satisfy international and national market demands. Accordingly, additional information, knowledge and experience are needed to improve on how organisations integrate core business processes into these centres. In response to this need the industry is now being represented in higher education. Extensive supplementary material has been created to go with the main text. A CD enclosed with the title contains material for the student/CSR, which includes a comprehensive set of questions, role-plays, assignments and an industry-specific dictionary. The lecturer support material, which includes industry-specific video clips, the answers to the student questions and the industry.

There is a general consensus that deep-seated changes are reshaping the way production and work are organized, the way employees, employers and their representatives deal with each other, and the way governments seek to shape society. In this work a group of leading scholars take stock of the evidence and implications of the new workplace. Drawing on examples from a variety of national contexts, they seek to characterize the nature of contemporary workplace change, and assess its implications for the organization of work for workers, for employment relations and for public policy.