More than two hundred CEOs reveal their candid insights on how to build and foster a corporate culture that encourages innovation and drives results

In "Quick and Nimble," Adam Bryant draws on interviews with more than two hundred CEOs to offer business leaders the wisdom and guidance to move an organization faster, to be quick and nimble, and to rekindle the whatever-it-takes collective spark of a start-up, all with the goal of innovating and thriving in a relentlessly challenging global economy. By analyzing the lessons that these leaders have shared in his regular "Corner Office" feature in "The New York Times," Bryant has identified the biggest drivers of corporate culture, bringing them to life with real-world examples that reflect this hard-earned wisdom.

These men and women--whose ranks include Jeff Weiner of LinkedIn, Tony Hsieh of Zappos, Angie Hicks of Angie's List, Steve Case of Revolution (and formerly AOL), and Amy Gutmann of the University of Pennsylvania--offer useful insights and strategies for creating a corporate culture of innovation and building a high-performing organization that unleashes the passion and energy of its employees.

As the world shifts to more of a knowledge economy, the winners will be companies that can attract and retain the best and brightest employees by creating an environment where they can grow, contribute, and feel rewarded. Through the wisdom of these leading chief executives, "Quick and Nimble" offers a keen understanding of the forces that shape corporate culture and a clear road map to bring success and energy to any organization.

Tom Klobucher's new book The Great Workplace Transformation is written in a serial entrepreneurial style, a "once upon a time" learning parable about failure meeting WOW in the workplace and living happily ever after. This practical, "how to get it done" sequel (Book Two) takes us from joining The Great Workplace Revolution (Book One), the revolution where everybody wins, to a positive workplace transformation. A must-read for all employees and a learning tool for organizations that have been stalled in the "my way or the highway" management style of generations past.

Preventing and managing workplace bullying, including sexual harassment, is not just a 'feel good' exercise, or something organisations should only do when they are faced with a complaint. It is part of core business. Employers and managers have a duty of care as part of occupational health and safety laws to prevent hazards that might contribute to workplace injuries. This book shows you how to meet these responsibilities using practical, sensible strategies based on a framework of: understanding what bullying and sexual harassment really mean, using a risk management approach to identify issues in the workplace, implementing procedures to control risk, taking action when things go wrong. A range of tools and tips are included throughout the text to help the reader get started quickly. Stemming from a solid and extensive research base and with reference to up-to-date legislative requirements, Preventing and Managing Workplace Bullying and Harassment is essential reading for anyone in business today.

Bosses are human - some good, some bad. They have a huge impact on your job satisfaction, your day-to-day happiness, your workload - and yes - your paypacket. If you're lucky they will be understanding, supportive, encouraging and inspiring. Then again they might be lazy, unmotivated, weak, over-emotional, sarcastic, rude, or just downright - well - bossy. But you're no powerless victim.When it comes to your boss, then you're more in control than you think. It's a case of understanding what makes them tick, why they react as they do, and then approaching situations in the right way to get the best out of your boss. Here's how.

Logistics and Supply Chain Management has been a vital part of every economy and every business entity. Both sciences have become prestigious research fields focusing on best practices, concepts, and methods. Outsourcing Management for Supply Chain Operations and Logistics Services is concentrated on the key players of the outsourcing paradigm; the organizations that provide logistics services, the Third Party Logistics (3PL's), as well as their clients, presenting and promoting the lessons learned by their cooperation. Specifically, this publication presents studies which are relevant to practitioners, researchers, students, and clients of the application of the Outsourcing practice on the Logistics and Supply Chain Management services giving emphasis to 3PL's.

What do Great Workplaces....organizations with a truly motivated, truly engaged workforce....have in common? What do they do to tailor their workplaces and support their employees? How do they consistently stay ahead of the competition? The Answer: They follow the TWELVE ESSENTIAL STRATEGIES FOR CREATING A GREAT PLACE TO WORK. In doing so, these organizations take the time to learn the languages and the unique perspectives of five distinct workplace generations. You can learn all about the twelve essential strategies....and the five generations of knowledge workers who will be pooling their talents to create competitive advantages for their organizations....and the invisible thread that turns a group of employees into a united, service-driven team...in Tom Klobucher's new book The Great Workplace Revolution. Join The Great Workplace Revolution....The Revolution where everybody wins

Your company will soar when you embrace the insights and initiativesin this guidebook.
Based on 25-years of facilitating growth and productivity in small and medium-sized companies, Larry Smith shares the "how to" of creating a culture of high performance and then sustaining it. It is not that difficult. But it does take courage, because you begin with an Assessment; i.e. a reality check. You'll be taking a measure of management's stewardship. Removal of rose-colored glasses is the first requirement.Bottom line is: How your employees behave is a critical ingredient. How you lead determines how they behave.

Hyden explains how to look at every facet of one's business to add value for the customer, from the customer's point of view.

Organizations are rapidly shifting the way that individuals conceptualize, participate, and engage in work. A significant change is how organizations are coordinating, arranging, and organizing the activities of their employees for the accomplishments of organizational goals. Communication, Relationships and Practices in Virtual Work characterizes the nuanced communication, relational, and practical dynamics that characterize virtual working in contemporary organizations. This reference work addresses virtual teams, peer relationships in virtual work, mentoring, vertical mobility, diversity in the virtual workspace, productivity and the postmodern aesthetic, and the communication practices and processes of dispersed work configurations.

Caroline Nicholl tweets, "Leadership matters but...teamwork...defines true success." She should know. In a career spanning two decades and two continents, she has made her mark in law enforcement and in translating the lessons learned in law enforcement to the corporate world. As she explains in her highly-readable book, "'#TEAMWORK tweet Book01, '" "Cops know good teamwork calls for candor, camaraderie and mutual accountability." In the bite-sized wisdom that has become a hallmark of the "THINKaha" books, Caroline's book explains why teamwork matters in today's business environment, given the multiple challenges and opportunities.

The book reveals what makes up an effective team, how to get a team to focus on its core purpose, and the role of strong (but not egotistical) leadership in team performance. It shows how teams and their group dynamics need to be constantly nurtured, so that the differences in personalities and perspectives of team members can be harnessed towards the collective goal or creative purpose.

In our shifting economy, the power of teamwork is ever more important. Yet many leaders are unaware of the essential ingredients for high performing teamwork. Contrary to popular wisdom, hiring smart people and paying them well is not enough. This kind of winging it, as "'#TEAMWORK tweet Book01'" demonstrates, is not recommended when we are counting on teams for innovation, productivity, adaptability, effective resource utilization, talent growth, profitability and customer retention. As a leader or a member of a team, you need to learn what it takes to build high performing teams that support individual and organizational effectiveness, learning and growth. Read "'#TEAMWORK tweet Book01'" to learn why teams matter and what it takes to make them fly.

"'#TEAMWORK tweet Book01'" is part of the THINKaha series whose 100-page books contain 140 well-thought-out quotes (tweets/ahas).

Building a Culture of Distinction is an organizational change management program. This Facilitator Guide is designed for those individuals who will be leading the program. This book provides a comprehensive, step-by-step process to define and shape your organizational culture and manage organizational change.

This program addresses many of the challenges an organization faces that can threaten its success and its bottom line. For example: Have you lost key talent? Do your employees seem stressed and unhappy at work? Are employees neither united by values nor vision? Is the organization growing fast but losing focus? Does your organization need a new direction? Is your organization experiencing a merger or acquisition? Is your strategic planning disconnected from the culture that must support it? Is change needed but no one has a process to make it stick?

This Facilitator Guide provides activities and tools to build a culture of distinction. The process has a four-phased cycle. In Phase 1, you will facilitate a Core Culture Assessment where all employees participate in defining the organization s Core Culture. In Phase 2, you will facilitate a Core Culture Alignment Audit where employees will identity the degree of alignment of the Practices and Projections with the Core Culture, and they will make recommendations to increase alignment. In Phase 3, you will guide the development of a Core Culture Alignment Plan and set measures to monitor change. Finally, in Phase 4, employees will execute and monitor the plan, tracking measures to ensure progress in implementing change.

This Facilitator Guide is divided into two sections. Section A: Planning the Program includes materials to guide the facilitator in planning the implementation of this culture and change management program. This section includes background information, definitions, suggestions on when to use this program, an explanation of the program cycle, a review of the implementation steps, a worksheet tool, and sample questions for interviews, open-ended surveys and focus groups. Section B: Conducting the Program has the same content as the companion workbook Building a Culture of Distinction: Participant Workbook for Defining Organizational Culture and Managing Change. The only difference is the inclusion of Facilitator Notes inserted in the side margins to guide you in implementing the program. Section B provides information, activities, tools and techniques to define and shape your organizational culture, audit it for alignment with your workplace Practices and Projections, and create and implement a plan to live the Core Culture principles that will generate success. Some activities work best in a group setting. Others can be completed individually. Adapt the program to fit your needs.

To support program implementation, there is the Building a Culture of Distinction: Participant Workbook for Defining Organizational Culture and Managing Change. This workbook is for employees who take part in the Building a Culture of Distinction Program. An additional resource is the book There Is No Place Like Work, an ideal reading assignment for employees to jumpstart the learning process.

Begin Building a Culture of Distinction in your organization. Lead the process to craft your organization's culture and facilitate change. Use culture to drive your organization's success.

Companies across all industries are engaging in digital transformation to harness the power of advanced information technologies. Building on interviews and diverse case studies, this book provides an in-depth look at how data and algorithms are reshaping management practices, organizational structures, corporate culture, and work roles. Henri Schildt develops a broad framework for understanding digitalization not as a technological change but as a new normative mind-set, here called 'the data imperative'. It describes the new managerial ideals that compel companies to pursue digital omniscience and omnipotence-abilities to represent and understand the world through real-time data flow and to control customer experiences, physical equipment, and workers with software. The efforts to complement and replace human expertise with data and smart algorithms are associated with shifts in strategic priorities, adoption of powerful modular architectures, new organizational structures, and the introduction of artificial intelligence into diverse work roles. Surveying the developments in management and the workplace, this book offers an integrative and balanced account of the on-going changes that will continue to affect everyone from executives and professionals to front-line workers.

A leadership blueprint for managing cross-cultural issues in any M&A deal

In our rapidly expanding and increasingly volatile global economy, mergers and acquisitions are becoming the strategy of choice for businesses seeking to stimulate growth while managing risk. As more and more M&A deals are struck between global organizations, difficult new issues involving cultural differences have arisen.

In "The Global M&A Tango," international management experts Fons Trompenaars and Maarten Nijhoff Asser explain how to detect and manage these issues before they become major problems.

Drawing on the world-renowned Trompenaars Hampden-Turner Cross-Cultural Database and Culture Compass, the authors illustrate how widely cultures can differ and, by reconciling the dilemmas created by that difference, how they can be integrated quickly, efficiently, and effectively.

"The Global M&A Tango" helps you meet all the challenges of cross-national M&A by: Creating common mission, vision, strategy, and values Developing trust across value boundaries Enabling people with different cultural perspectives to engage in valuable discussions

Change-management programs all too often ignore the culture perspectives of the individuals and groups involved--and it's often why organizations fail to realize the benefits that prompted the integration in the first place.

With "The Global M&A Tango," you have everything you need to integrate two old entities into a powerful new organization poised for dramatic growth in the coming decades.

Workplace violence can occur anywhere: schools, office buildings, hospitals, or late-night convenience stores. It can occur day or night, inside or outside of the workplace, and it can include threats, harassment, bullying, stalking, verbal abuse, and intimidation. Left unchecked, workplace violence can lead to physical assaults and homicide. This handbook tackles this often overlooked but pervasive problem and provides a comprehensive five-step process for understanding and preventing it.

Thirty years ago, the bestselling "letter to the government" "Work in America" published to national acclaim, including front-page coverage in "The New York Times, Wall Street Journal," and "Washington Post." It sounded an alarm about worker dissatisfaction and the effects on the nation as a whole. Now, based on thirty years of research, this new book sheds light on what has changed--and what hasn't. This groundbreaking work will illuminate the new critical issues--from worker demands to the new ethical rules to the revolution in culture at work.

Women - have you forgotten who you are? Ever wish you had an instruction manual for yourself? Feel there is part of you missing? Spent years battling your way up the ladder in the corporate market or being chauffeur, decorator and general skivvy bringing up your children? Susie Heath's The Essence of Womanhood - re-awakening the authentic feminine is the book you've been waiting for. Reveal the gorgeous, beautiful, powerful, feminine being you were born to be, and let her out to play! Clear your unconscious limiting beliefs that have prevented you living the life of your dreams. Become an attraction magnet for men in your life. Use your mind and your body in new and exciting ways. Fall in love with both the real inner and outer you. Enjoy every moment of being a real woman however many times you have been round the sun. With many more essential answers about love, life, your body and feeling like a natural woman. "The author has managed to beautifully combine profound concepts with practical exercises that ensure the leap from intellectual appreciation to a real understanding of what it means to be feminine. Her light and humorous style makes it very easy to read. This is a fabulous book and one I would thoroughly recommend to any woman who wants to really know herself." Kate Mottershead - Hampshire.

With the coming of call centres to India, a marked change is visible in the society. There's more money, more job opportunities, more fun and more suspense. Alas, people, both young and old alike, still view this profession with a suspicious eye! It's time they learnt the truth. Through WINNING @ CALL CENTRE, the author reveals the lifestyle of an Indian calling agent which would have otherwise remained hidden. And who else could give a clearer picture than a calling agent himself? By reading this book, elders will learn what their children do while working night shifts; calling agents can enhance their careers further; the young aspirants may find it easy to decide whether to take up a job in a call centre or not. With real life examples, the book is more interesting and also keeps the reader in tune with reality. So go ahead and read the experiences of a call-centre agent.

The Back On Track manual delivers more than a step-by-step system guaranteed to successfully recover projects that have gone off-track. Using examples garnered from the author's sixteen-year experience, it presents common-sense but highly effective techniques that will help you, as a project manager, stand out from the "pack."
Written in a straight-forward, conversational style, the manual is filled with practical tips for the new or inexperienced project manager and is a fresh alternative to other management texts.
You will learn how to elegantly recover a project that has gone off-track by understanding: Which critical actions need to be taken immediately; The key to becoming a project leader - not just a manager; How to foolproof your project plan; Why you must never rely on "percent complete"; How to maintain control-even when things are falling down all around you; And much, much more!
Here's what practicing project managers have to say:
"Having managed multi-million dollar projects, I can highly recommend this book to anybody that needs to diagnose and more importantly correct any project, large or small. Read this and make disastrous projects a thing of the past."
Alex Nghiem
Author of "Web Services: A Roadmap for the Enterprise"
"'Back on Track' is exactly what I needed. It is both motivating and enlightening, filled with the wisdom and experience of a seasoned, successful project manager. I loved this book and I know that I will refer to it again and again."
Cynthia Cormier, Project Manager, Micromedia ProQuest
"This is a great guide for new managers and those who do not have established project management methodologies. Because I had theopportunity to read this book, I'm positive that I'll get my project back on track."
Gerardine delos Santos, Project Leader, BMO Financial Group

In the modern business world, there is a shortage of effective yet culturally diverse leadership. Most attempts to develop multicultural leaders are limited to one-way training, coaching, and mentoring programs. Individuals are expected to quickly fit in and adjust to the corporate culture. All too often, the result of such programs is highly qualified people who are uncomfortable and uncommitted-and who eventually leave the organization. Everyone is Multicultural: Bridging Cultural Influences for Business Success is designed to help organizational leaders, leadership candidates, and the general public gain new insight and direction into the current workplace diversity agenda. Dr. Pamela Johnson draws on more than twenty years of experience in multicultural leadership development to explain the past elements of the diversity movement, redefine the meaning of true diversity, and present a new theory of multicultural leadership development. Developmental change takes time-time to think, time to feel, and time to grow-and only an ongoing process of multicultural leadership development will produce sustainable results. and others and learn what it takes to succeed in the business world today. It's the perfect guide for individuals of all cultural influences who want to improve performance, workplace relationships, and diversity initiatives.

In recent years, Congress has enacted several federal laws addressing telemarketing fraud and practices. As a result, both the Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) have established regulations covering the $720 billion telemarketing industry in the United States. It is estimated that consumers lose over $40 billion a year to fraudulent telemarketers. Although the vast majority of telemarketers are legitimate business people attempting to sell a particular product or service, there are unscrupulous individuals and companies violating telemarketing rules and promoting various fraudulent schemes aimed at parting consumers from their money. The FCC, FTC, and several consumer groups and government/business partnerships identified in this book provide extensive information on telemarketing. This book provides summaries of the federal laws and regulations particular to telemarketing, the establishment of a national do-not-call registry, and on the options that are available to consumers to attempt to limit the calls that they receive from telemarketers and to report questionable telemarketing practices to local or federal authorities.

"The ""numbers"" were achieved. The workshops attended. Most people in your organization have gotten their ""isms"" under control. But here you are again, recycling yet another round of costly diversity programs -- and still unable to overcome the problems and reap the benefits of your diverse workforce.

That's because most organizations, despite good intentions and hard work, are stuck in their diversity efforts, says R. Roosevelt Thomas, Jr., a leading diversity expert who has continually raised the bar on how we think and act on a complex array of diversity issues. In our communities as well as in our workplaces, a feeling of frustration has emerged as the promise of the Civil Rights Movement and affirmative action has become overly politicized and polarizing. But managing diversity is not a new issue. In fact, it is both a hallmark and core challenge that organizations and society have confronted since the founding of America, ""an experiment in diversity.""

Building on the Promise of Diversity is Thomas's impassioned wake-up call to bring diversity management to a wholly new level -- beyond finger-pointing and well-meaning "initiatives" and toward the shared goal of building robust organizations and thriving communities. This original, thoughtful, yet action-oriented book will help leaders in any setting -- business, religious, educational, governmental, community groups, and more -- break out of the status quo and reinvigorate the can-do spirit of making things better.

The book includes a deeply felt analysis of the sometimes tangled intersections between diversity management and the Civil Rights Movement and affirmative action agendas . . . a personal narrative that charts Thomas's own evolution in diversity thinking . . . and a roadmap for mastering the powerful craft of Strategic Diversity Management(TM), a structured process that helps you:

* Realize why multiple activities and good intentions are not enough for achieving sustainable progress.

* Recast the meaning of diversity as more than just race and gender, but as any set of differences, similarities, and tensions -- such as workplace functions, product lines, acquisitions and mergers, customers and markets, blended families, community diversity, and more.

* Accept that a realistic goal is not to eliminate diversity tension but to use it as a catalyst to address key issues.

* Recognize diversity mixtures, analyze them accurately, and make quality decisions in the midst of differences, similarities, and tensions.

* Build an essential set of diversity skills and develop your "diversity maturity" -- the wisdom, judgment, and experience to use those skills effectively.

* Reflect on the ways you might be "diversity challenged" yourself.

Diversity is the reality of America today. Whether you let diversity be a drain on your organization or a dynamic contributor to your mission, vision, and strategy is both a choice and a challenge. Building on the Promise of Diversity gives you the insights and skills you need to navigate through simmering tensions -- and find creative solutions for achieving cohesiveness, connectedness, and common goals."