Considers teleworking among LIS staff, as well as teleworkers as users of LIS services.Information and ideas about the types of information work that are suitable for teleworking. Management issues, case studies, Further reading and list of Internet resources.

While Employee Assistance Programmess (EAPs) have grown tremendously in organisations across the world, many EAP practitioners are not prepared for the changing challenges of the role.

With employees experiencing more stress than ever before, they increasingly need assistance in the following areas:

• Mental health,
• Financial wellbeing,
• Debt relief,
• Work life balance,
• Substance abuse,
• Alcoholism,
• Emotional well-being,
• Preparing for retirement,
• Bereavement,
• Grief counseling,
• And more.

To rise to the challenges of the changing needs of the employee, EAP practitioners need to grow their skills in essential areas such: Counseling, coaching, therapy, trauma briefings, crises management and life skills development. This is the first South African book to focus specifically on the development of EAP practitioners. It provides practical guidelines to develop and implement EAP programmes, including how to conduct a needs analyses, data collection and analyses, and impact assessments. It also offers EAP practitioners an ethical framework against which to practice their profession.

Prof Nico Martins is presently with the Department of Industrial Psychology at the University of South Africa (Unisa, since 1995) and specialises in the field of organisational psychology. His fields of expertise are organisational development and change. Prof Ophillia Ledimo is full professor and chair with the Department of IOP at the University of South Africa (UNISA). She holds a Doctorate in Industrial and Organisational Psychology.

A game-changing book about the revolutionary potential of working from home, by two experts who work - and live - together. When the COVID-19 pandemic closed offices around the world, sending millions into makeshift home offices, it was a forced compromise made under duress. But 2020 taught us that there may be another way to work: one that doesn't involve hellish commutes and set schedules that no longer make sense, especially for companies with international reach. While working from home can make people happier and make companies more productive, it has its pitfalls. Doing it well takes some thought. Out of Office combines Charlie and Anne's first-person experiences of moving to a rural area and working remotely - for years before the pandemic hit - to demonstrate how workers everywhere can find new ways of working anywhere.

Growing numbers of us work not only from home, but from anywhere; job flexibility has become a key requirement for employers and workers alike. This, in turn, has created new challenges for architects and designers - many of whom themselves start out working from home - who are tackling demand head on with innovative solutions that allow clients to transform their spaces to suit a wide range of needs, from multifunctional studios to homes that seamlessly combine work and family life. Divided into five thematic sections, this book explores the exciting variety of ways that the workplace can be integrated into the domestic environment. From stand-alone multifunctional furniture to mobile room dividers and dynamic solutions that fold out or pop up to create new work areas, each design addresses the unique needs of the space, client and working practices for which it was required, and tackles new questions about the rapidly evolving relationship between work and domestic life in the 21st century. This essential and timely resource for homeworkers and practitioners offers fresh ideas for how to strike the perfect balance between living and working at home.

True leadership has always been more difficult to maintain in challenging times, but the unique stressors facing organisations throughout the world today call for renewed attention to what constitutes truly positive leadership.

This book is divided up as follows:

• Part I – Definition and impact of authentic leadership – considers the need for authentic leadership, gives an overview of what is generally understood by Authentic Leadership. It also focuses on the impact of leadership authenticity on inter-relational trust, on individual and team authentic leadership effectiveness.
• Part II – Development of authentic leadership – forms the crux of this book. As the development of authentic leadership requires different considerations to what is mostly espoused in the field of leadership development, considerations and criteria for AL development and AL programmes are discussed.
• Part III – Well-known examples of leaders through the lens of AL – even though AL programmes have not really been available before, such leadership can be developed by means of introspection and commitment to further development during a lifetime of life experiences and work episodes.

Exploring the different facets of the new world of work (including the hacker and maker movements, platform work, and digital nomadism), this edited volume sets out to investigate and theorise how these new work practices are experienced by various actors. It explores such changes at both the micro and macro levels and sets out to link them back to wider social, managerial and political issues. In doing so, it aims to reflect on the similarities and differences between new and 'old' work practices and problematize discourses surrounding the future of work. This volume is characterized by the diversity of methods mobilized, the plurality of concepts, lenses and theories deployed as well as the richness of the empirical accounts used by the authors. It will appeal to a broad readership of management and organizational scholars as well as sociologists interested in current changes to the world of work.

A denunciation of the credentialed elite class that serves capitalism while insisting on its own progressive heroism Professional Managerial Class (PMC) elite workers labor in a world of performative identity and virtue signaling, publicizing an ability to do ordinary things in fundamentally superior ways. Author Catherine Liu shows how the PMC stands in the way of social justice and economic redistribution by promoting meritocracy, philanthropy, and other self-serving operations to abet an individualist path to a better world. Virtue Hoarders is an unapologetically polemical call to reject making a virtue out of taste and consumption habits. Forerunners: Ideas First is a thought-in-process series of breakthrough digital publications. Written between fresh ideas and finished books, Forerunners draws on scholarly work initiated in notable blogs, social media, conference plenaries, journal articles, and the synergy of academic exchange. This is gray literature publishing: where intense thinking, change, and speculation take place in scholarship.

As working environments develop through new 21st century structures, the problems and difficulties they face also become even more complex and difficult to understand, explain and resolve. The ways in which we express these processes are now patterned through a mixture of wording and imagery; diagrams and charting which help to explain trends and visualise long-term sustainable goals. From thinking, doing, working, planning and prioritizing, through to presenting, selling, negotiating, progressing in your career, or just plain fooling around, this highly practical book provides effective tools and guidelines to help anyone who wants to be more efficient and outstanding. After the runaway success of The Diagrams Book, Kevin Duncan returns to combine his experience and expertise into an interactive visual guide. A guide to assess your competency to problem-solving and challenge you to further construct new ideas through visual and diagrammed solutions, for greater improvements in all sectors of life.

A radical new business book from business trailblazers Jason Fried and David Heinemeier Hansson that offers a reappraisal of business best practice - advocating stripping everything back to bare essentials. With its straightforward language and easy-is-better approach, Rework is the perfect playbook for anyone who's ever dreamed of doing it on their own. It will COMPLETELY change your approach to work. Every once in a while, a book comes out that changes just about everything. This is one of those books. Ignore it at your peril' -- Seth Godin, New York Times bestselling author 'Inspirational...REWORK is a minimalist manifesto that's profoundly practical. In a world where we all keep getting asked to do more with less, the authors show us how to do less and create more' -- Scott Rosenberg, Co-Founder of Salon.com 'Filled with excellent plain English advice, it's one of the best books out there for business productivity' -- ***** Reader review 'Every word is well-crafted, well-chosen, and easy to both digest and engage with' -- ***** Reader review 'Thought-provoking and truthful' -- ***** Reader review 'A must-read for today's managers' -- ***** Reader review ********************************************************************************************** From the founders of the trailblazing software company 37signals, here is a different kind of business book - one that explores a new reality. Today, anyone can be in business. Tools that used to be out of reach are now easily accessible. Technology that cost thousands is now just a few pounds or even free. Stuff that was impossible just a few years ago is now simple. That means anyone can start a business. And you can do it without working miserable 80-hour weeks or depleting your life savings. You can start it on the side while your day job provides all the cash flow you need. Forget about business plans, meetings, office space - you don't need them. The key is stripping everything back to the bare minimum and basics and then rebuilding; keeping everything simple and under control. You'll learn how to begin, why you need less than you think, when to launch, how to promote and whom (and when) to hire. Hardcore entrepreneurs, small-business owners, people stuck in day jobs who want to get out, and artists who don't want to starve anymore will all find valuable inspiration and guidance in these pages. It's time to rework work. Perfect for readers of Tim Ferriss's The 4 Hour Work Week, Seth Godin's Purple Cow and Chris Anderson's The Long Tail.

Why do only a few people get to say I love my job? It seems unfair that finding fulfillment at work is like winning a lottery; that only a few lucky ones get to feel valued by their organizations, to feel like they belong.
Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled.
This is not a crazy, idealized notion. Today, in many successful organizations, great leaders are creating environments in which people naturally work together to do remarkable things.
In his travels around the world since the publication of his bestseller Start with Why, Simon Sinek noticed that some teams were able to trust each other so deeply that they would literally put their lives on the line for each other. Other teams, no matter what incentives were offered, were doomed to infighting, fragmentation and failure. Why?
The answer became clear during a conversation with a Marine Corps general.
Officers eat last, he said.
Sinek watched as the most junior Marines ate first while the most senior Marines took their place at the back of the line. What's symbolic in the chow hall is deadly serious on the battlefield: great leaders sacrifice their own comfort--even their own survival--for the good of those in their care.
This principle has been true since the earliest tribes of hunters and gatherers. It's not a management theory; it's biology. Our brains and bodies evolved to help us find food, shelter, mates and especially safety. We've always lived in a dangerous world, facing predators and enemies at every turn. We thrived only when we felt safe among our group.
Our biology hasn't changed in fifty thousand years, but our environment certainly has. Today's workplaces tend to be full of cynicism, paranoia and self-interest. But the best organizations foster trust and cooperation because their leaders build what Sinek calls a Circle of Safety that separates the security inside the team from the challenges outside.
The Circle of Safety leads to stable, adaptive, confident teams, where everyone feels they belong and all energies are devoted to facing the common enemy and seizing big opportunities.
As he did in Start with Why, Sinek illustrates his ideas with fascinating true stories from a wide range of examples, from the military to manufacturing, from government to investment banking.
The biology is clear: when it matters most, leaders who are willing to eat last are rewarded with deeply loyal colleagues who will stop at nothing to advance their leader's vision and their organization's interests. It's amazing how well it works.

A practical and engaging guide to building a meaningful and successful career.

Want to build a meaningful career that you love? Careers are changing; they are no longer linear and there's no such thing as a 'job for life'. Squiggly careers, where people jump constantly between roles, industries and locations, are becoming the new normal. Squiggly careers are filled with opportunity and excitement, but they can also be ambiguous and overwhelming if we don't know how to make the most of them.

In The Squiggly Career, personal development experts Helen Tupper and Sarah Ellis will teach you how to:

• Identify your Values
• Play to your Super Strengths
• Address your Confidence gremlins
• Design your support solar systems (Networks)
• Explore your Future Possibilities

Packed with insights about the changing-face of work, exercises to aid your growth, and tips and inspiration from highly successful people, this book will help you be happier, and ultimately more successful in your career.

Flexible Work: Designing Our Healthier Future Lives examines flexible working through the lens of social science, in particular using psychological perspective to address not only what forms of flexible working there are and how they are evolving but also their prospect in the future of work. Bringing together views from thought-leaders and underpinned by research evidence, this book addresses two of the most fundamental business challenges for large and medium organisations - mental health and productivity - calling for the bridging of science and policy to design flexible working for our future healthier lives. Growing from these foundations, this book explains the latest landscape in flexible working, looking at employee psychological health and productivity, including showing up for work sick. Perspectives are provided from around the world on leadership, line management, 'over attachment' with technology, commuting, skill-based inequality and control over working time. Readers are offered insights into the relevance of flexible working for a diverse workforce - invisible disabilities, disabilities, older workers and blended families. Throughout, the book offers suggestions for shaping future policy, practice and research. Each chapter concludes with recommendations, making this essential reading for students, academics, human resource practitioners, policy-influencers, policymakers and professionals interested in flexible work.

A smart, science-based approach to retaining your talent and making the world of work a better place. Right now, we're confrontinga once-in-a-century opportunity to create a future of work that's better for everyone. The old corporate standard of extreme hours, sleep deprivation, and nonstop travel is dead. And knowledge workers don't miss it. They're expecting today's leaders to create the workplace of tomorrow: a hybrid ecosystem that thrives on flexibility, diversity of thought, and enables every employee to reach peak performance. In The Brain-Friendly Workplace, Friederike Fabritius offers a science-based and field-tested blueprint for tomorrow's workplace. Through her easy-to-follow program, entire organizations are discovering how small, inexpensive changes can lead to advantages like better employee performance, higher job satisfaction, and stronger talent retention.

The Cambridge Handbook of the Global Work-Family Interface is a response to growing interest in understanding how people manage their work and family lives across the globe. Given global and regional differences in cultural values, economies, and policies and practices, research on work-family management is not always easily transportable to different contexts. Researchers have begun to acknowledge this, conducting research in various national settings, but the literature lacks a comprehensive source that aims to synthesize the state of knowledge, theoretical progression, and identification of the most compelling future research ideas within field. The Cambridge Handbook of the Global Work-Family Interface aims to fill this gap by providing a single source where readers can find not only information about the general state of global work-family research, but also comprehensive reviews of region-specific research. It will be of value to researchers, graduate students, and practitioners of applied and organizational psychology, management, and family studies.

This is a short guide on sit-stand working in the office. It reviews the research on sitting and standing at work from the 1950s to present and provides guidance for specialists, therapists, practitioners, and managers. The book is illustrated with many photos and figures, provides guidance for active working at the end of every chapter, and is understandable to the layman as well as the specialist. With the increased emphasis on healthy lifestyles, coupled with the obesity and overweight epidemic, many are claiming that we should spend more time standing at work. Some have even claimed that sitting is the new smoking. Readers of the book will learn and understand what is behind these claims, what stacks-up, what doesn't, and be able to make informed decisions about whether to invest in new facilities, and what to invest. This book is of value to human factors specialists, physical therapists, chiropractors and occupational health practitioners, architects, and facilities managers. Features Explains the origins of sedentary office work Summarizes the health risks of sitting and standing and how to avoid them Reviews new research on active working and practical ways of developing active working habits in the office Discusses the obesogenic workplace, and how to avoid it Includes over 60 key points to help you decide how to be more active at work

What role do material objects play in the in-situ, embodied and spatial circumstances of interaction? How do people organize their embodied conduct with regard to such objects, and how is this consequential in and for their work practices? In this volume, contributors focus on these questions in terms of connections between ongoing courses of interaction within work practices, object materiality and mobility in space, bodily movement and manipulation of objects, and language. The chapters in this book address a broad range of settings and actions (including dressmaking, foreign language teaching, international business meetings and forklift driving) where a variety of objects become relevant.

Intentional Integrity, by Silicon Valley expert Rob Chestnut, provides an excellent road map for any organization looking to create a clear set of values to live by.

The year 2020 triggered consumers to re-evaluate their relationship with brands in general, leading to customers prioritizing those seen to be ‘doing good’ or ‘being helpful’ in the context of the pandemic. There is a strong sentiment that businesses have a big part to play in helping society recover and a purpose-driven organization will likely have the edge. In the midst of a year of crisis, there is an opportunity for companies to re-evaluate how their businesses operate. The power to act with integrity is the key to developing this culture.

Drawing on his background as former General Counsel for Airbnb, Rob Chesnut explains the rationale and legal context for the ethics and practices, and presents scenarios to illuminate the nuances of thinking deeply and objectively about workplace culture. Intentional Integrity is the handbook to revolutionizing your workplace by providing the right environment for people to do good work.

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you? Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book. Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

Discover how Brooks Running Company CEO Jim Weber transformed a failing business into a billion-dollar brand in the ultracompetitive global running market. Running with Purpose is a leadership memoir with insights, inspirational stories, and tangible takeaways for current and aspiring leaders, entrepreneurs, and the 150+ million runners worldwide and those in the broader running community who continually invest in themselves. This leadership memoir starts with Jim Weber's seventh-grade dream to run a successful company that delivered something people passionately valued. Fast forward to 2001, Jim became the CEO of Brooks and, as the struggling brand's fourth CEO in two years, he faced strong headwinds. A lifelong competitor, Jim devised a one-page strategy that he believed would not only save the company but would also lay the foundation for Brooks to become a leading brand in the athletic, fitness, and outdoor categories. To succeed, he had to get his team to first believe it was possible and then employ the conviction, fortitude, and constancy of purpose to outperform larger brands. Brooks' success was validated when Warren Buffett made it a standalone Berkshire Hathaway subsidiary in 2012. In the pages of Running with Purpose, you will find: Brooks' bold strategy and unique brand positioning that fueled its move from the back of the pack to lead. The key to building a purpose-driven brand that is oriented around customer obsession, building trust, competing with heart, and having fun along the way. The six clear leadership lessons Jim has learned along his path and applies at Brooks to develop staff into authentic leaders. How Berkshire Hathaway's support and influence provided a tailwind for Brooks' business and brand to surge. An inside look at the ups and downs of Jim's personal journey, which led to his conviction that life is too short not to enjoy what you do and the people by your side.

As business struggles to adapt to a rapidly changing world, managers are bombarded with a bewildering array of schemes for how to be a boss and make an organization tick. It's tempting to be seduced by futurist fantasies where every company has the culture of a startup, and where employees in wacky, whimsical office settings, liberated from hierarchies and bosses that oppress them, are the foundation for breakthrough performance. "Get real," warn Nicolai J. Foss and Peter G. Klein. These fads ironically lead to micromanaging and, often, to disaster. Companies and societies, they show, need authority and hierarchy to coordinate work, including creative work. And, counterintuitively, Foss and Klein illustrate how the creative use of authority and hierarchy helps companies to be more agile and flexible, enabling educated, motivated people and teams to thrive. And not a moment too soon: Foss and Klein provide evidence that global challenges such as the proliferation of artificial intelligence, economic disruption, empowered knowledge workers, and black swan events such as the pandemic actually make hierarchy and the job of the manager more important than ever.

Spectacular and terrifyingly true' - Owen Jones

'Thought-provoking and funny' - The Times

Be honest: if your job didn't exist, would anybody miss it? Have you ever wondered why not? Up to 40% of us secretly believe our jobs probably aren't necessary. In other words: they are bullshit jobs. This book shows why, and what we can do about it.

In the early twentieth century, people prophesied that technology would see us all working fifteen-hour weeks and driving flying cars. Instead, something curious happened. Not only have the flying cars not materialised, but average working hours have increased rather than decreased. And now, across the developed world, three-quarters of all jobs are in services, finance or admin: jobs that don't seem to contribute anything to society. In Bullshit Jobs, David Graeber explores how this phenomenon - one more associated with the Soviet Union, but which capitalism was supposed to eliminate - has happened. In doing so, he looks at how, rather than producing anything, work has become an end in itself; the way such work maintains the current broken system of finance capital; and, finally, how we can get out of it.

This book is for anyone whose heart has sunk at the sight of a whiteboard, who believes 'workshops' should only be for making things, or who just suspects that there might be a better way to run our world.

In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working at PARC, its internal research center at the time (now an independent wholly owned subsidiary). The PARC legacy resulting from this work is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of PARC and Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 initiative at Xerox to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.

Bosses are human - some good, some bad. They have a huge impact on your job satisfaction, your day-to-day happiness, your workload - and yes - your paypacket. If you're lucky they will be understanding, supportive, encouraging and inspiring. Then again they might be lazy, unmotivated, weak, over-emotional, sarcastic, rude, or just downright - well - bossy. But you're no powerless victim.When it comes to your boss, then you're more in control than you think. It's a case of understanding what makes them tick, why they react as they do, and then approaching situations in the right way to get the best out of your boss. Here's how.

Revised and updated with the latest scientific research and updated case studies, the business classic that offers a revealing look at psychopaths in the workplace-how to spot their destructive behavior and stop them from creating chaos in the modern corporate organization. Over the past decade, Snakes in Suits has become the definitive book on how to discover and defend yourself against psychopaths in the office. Now, Dr. Paul Babiak and Dr. Robert D. Hare return with a revised and updated edition of their essential guide. All of us at some point have-or will-come into contact with psychopathic individuals. The danger they present may not be readily apparent because of their ability to charm, deceive, and manipulate. Although not necessarily criminal, their self-serving nature frequently is destructive to the organizations that employ them. So how can we protect ourselves and our organizations in a business climate that offers the perfect conditions for psychopaths to thrive? In Snakes in Suits, Hare, an expert on the scientific study of psychopathy, and Babiak, an industrial and organizational psychologist and a leading authority on the corporate psychopath, examine the role of psychopaths in modern corporations and provide the tools employers can use to avoid and deal with them. Together, they have developed the B-Scan 360, a research tool designed specifically for business professionals. Dr. Babiak and Dr. Hare reveal the secret lives of psychopaths, explain the ways in which they manipulate and deceive, and help you to see through their games. The rapid pace of today's corporate environment provides the perfect breeding ground for these "snakes in suits" and this newly revised and updated classic gives you the insight, information, and power to protect yourself and your company before it's too late.

"Strategy and Business" 2012 Organizational Culture Book of the YearThis third edition of the classic resource, "Productive Workplaces" is smart, well-written and well-researched, thoughtful, somewhat provocative, and a one-of-a-kind review of the integration of economics, technology, and people. It covers such topics as: the work on self as integral to organizational change; the revision of Lewinian concepts for a new era; and the history behind "getting everybody improving whole systems" as a response to fast change and increasing diversity (not the same as using any particular method). The themes, case studies (many revisited), and models are as relevant as ever.