As the growth in teleworking, 'virtual teams' and 'virtual enterprises' has shown, the economic landscape is increasingly characterized by an ability to work across spatial and organisational boundaries. Only with this redesign of working methods and business processes can the promise of the digital age be delivered. This book draws upon an international, multidisciplinary team of editors and contributors, and presents the most recent academic research on the subject.

Beyond Diversity and Intercultural Management develops a change model designed to challenge prevailing paradigms in the literature and conversations about equal employment opportunity, diversity, and intercultural management.

What is resilience?Resilience is the ability to cope with setbacks and find solutions to problems. It is the ability to bounce back from adversity and hardships, learn from experiences and move on. Being resilient means having the strength and conviction to confront life's challenges and adapt positively to difficult circumstances. A 2020 Gartner survey revealed that 74% of CFOs and finance leaders planned to keep their previously on-site workforce working remotely post COVID-19. Even before the pandemic, the work environment had become one of constant change. People could no longer expect job stability, working time had become increasingly fluid and sophistication of technology meant that businesses were no longer limited to specific geographical locations to manage their workforce. The impact of the COVID-19 pandemic, from the uncertainty and stress it created to the realisation that the world of work will need to change to deal with economic uncertainties and modified ways of working, means that resilience is now more important than ever. Why is resilience important?We need to build our resilience to cope effectively with ambiguity and change, and to bounce back in the face of adversity. This is particularly important if we manage and lead others at work. Well-being in the Workplace - A guide to resilience for individuals and teams is aimed at managers who need to build resilience in both themselves and their team and improve their own and others' well-being. Remote working makes it even harder for managers to identify if team members are struggling, and employees may lack the support network to help them cope with stress in their work and home environments. Recognise the warning signs and take positive actionA practical guide, this book will equip managers with the skills and confidence to effectively build their own and others' resilience and support their team's well-being. It covers: An introduction to what resilience is and why we need it; The challenges for managers of building resilience in themselves and others; How to assess your own levels of resilience; Tips for physical, emotional, mental and social well-being; How to build resilience in team members; and The benefits of building resilience and how to make habits stick. Managers, team leaders, those in HR roles, and employees looking to adapt to new ways of working will find this book invaluable. Understand the benefits of building resilience and how you can support your team's well-being - buy this book today!

From the people who work exclusively from home to the 'portable' manager with no fixed site, the need to communicate is paramount. Mike Johnson's candid appraisal of teleworking, or telecommuting as it is also known, looks at the key benefits: for the individual it provides the opportunity to work from home; for the company it provides major savings on costs. The down side is the lack of human contact and the anxiety of employees who work away from the centre of things. The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed.

The question of work-life balance and the difficulties of managing multiple roles is attracting considerable interest. This international collection broadens the focus of these debates and presents recent research findings that will further stimulate theoretical development and empirical studies. While much previous research has focused on the challenges faced by working mothers, the research presented in this collection introduces perspectives that have not been widely included in previous work in the field, such as the voice of children, the challenges that students face, the role of both employers and unions and how different occupational groups experience work-life balancing strategies.

Volume 20 of Research in Occupational Stress and Well Being features contributions that expand the understanding of how occupational stressors can build employee resilience and enhance their well-being while at the same time creating negative employee outcomes such as depletion, exhaustion, and depression. To this end, chapters take a hard look at examining the outcomes of work stressors, the circumstances or conditions that can change or even reverse the relationship between stressors and outcomes, and theoretical accounts for apparent contradictions in this literature. Examining the Paradox of Occupational Stressors: Building Resilience or Creating Depletion represents insightful, intriguing, and timely research into the paradox of experienced stress in the workplace.

Shows how sponsorship of women of color at work can be transformational, both personally and for organizations looking to increase diversity and representation. After 17 years in business, Jhaymee Tynan decided it was time to take action and focus her efforts to lift up the next generation of leadership. TITLE is one of several first steps to provide women of color with powerful stories about women who look just like them and the allies that have been instrumental in sponsoring their careers. This book takes a deep dive into the essence of career sponsorship and how sponsorship has directly moved the needle to increase diversity in senior and C-suite leadership. Inspiring professionals who are looking to better comprehend sponsorship and how to leverage sponsorship to achieve career aspirations, Inclusive Sponsorship is also a battle cry to organizations to implement system resource groups (SRGs), mentoring programs, and initiatives stating that diversity and inclusion is a corporate value. This is a wake-up call for corporations to embrace sponsorship as part of its culture and hold executives accountable for moving women of color into leadership roles. Tynan explores her personal journey to the executive ranks by sharing an emotional account of navigating the challenges of climbing the corporate ladder. Most importantly, she credits sponsorship as the key to giving her the access and visibility within her organization to get promoted and to live out her career goals. This experience, coupled with her interest and passion to advocate for Black, Indigenous, People of Color (BIPOC) women, were the impetus for launching a global career initiative to sponsor 100 women of color by 2030. For any person or organization looking for ways to elevate BIPOC women into leadership roles, this book offers a guide to success.

Honours fulfil one of the most fundamental desires of human beings, namely, to be recognised and held in esteem by others. There are thousands of awards in all areas of society: the state, arts and media, sports, religion, the voluntary sector, academia, and business. Awards are well visible, can raise the recipients' intrinsic motivation and creativity, and establish a bond of loyalty to the giver. They have distinct advantages over money and other rewards. Presenting empirical evidence using modern statistical techniques Honours versus Money argues that awards can significantly raise performance in different contexts even if they are purely symbolic, recommending how this can be used in practice. It makes the case for reorienting our focus- away from the monetary or material dimensions of work and private life, and towards the symbolic dimensions to celebrate and shine a light on merit and achievement. Honours versus Money discusses award bestowals in their different forms and facets, including as signals and as components of organisations' human resource strategies. It opens our perspective for motivational strategies beyond money, while also outlining their potential pitfalls.

Monica Santana and Ramon Valle-Cabrera's wide-ranging study explores vital research and industrial issues that are central to understanding the concepts of the Future of Work and address key challenges in this evolving area of debate.A global cast of leading research specialists provide chapters examining a broad spectrum of areas relating to the Future of Work including leadership, talent management, AI and digitalisation, digital skills, new forms of work, industrial relations, vulnerable workers as well as well-being, happiness, satisfaction and burnout. Each chapter offers insights on how individuals and leaders can make choices to shape the future of work and effectively respond to changing contextual conditions, demystifying the future of work from a set of interesting insights into specific actions and choices that will help imagine, invent, and implement a work setting that works. New Directions in the Future of Work is illuminating reading for scholars of HRM, Talent Management, Leadership, Industrial Relations, and all those seeking to understand directions of travel for the workplaces of the future.

Traditionally, organizations have consisted of collections of people who physically gather together in one place to carry out some kind of coordinated activity. Today, however, business is increasingly relying on "virtual" processes in which people engage in internet-mediated interactions that often span the globe. These processes create intangible "imaginary organizations" that exist largely as a concept in the minds of electronically interacting individuals. As more and more high value-added work is performed by knowledge workers interacting through electronically mediated networks, however, managers and management researchers must evolve new concepts for monitoring, interpreting, assessing, and managing activities carried out in such virtual settings. This volume presents an important multidisciplinary approach to understanding these new kinds of imaginary organizations and their processes. Close reading of the papers in this volume should reward the reader with new insights into the inner workings of the new kinds of virtual organizations and processes that are gaining increasing prominence in business.

The focus of Volume 17 of Research on Emotion in Organizations is on how negative emotions at work can be intense due to a myriad of reasons including feelings of failure, rejection, job insecurity, stressful work demands and poor coping strategies. The chapters in this book address some of the more frequent and vexing problems and resulting negative emotions that can occur at work. Many of these chapters explore relatively under-researched topics, and thus the potential for their future impact on research is enormous. Many of these topics are under-researched despite the emotions they address having a major impact on people's lives. With an emphasis on negative emotions, coping strategies, emotional regulation, emotional labor, management and leadership, chapter authors detail a wide-ranging set of means to ameliorate negative emotions in organizational settings. These solutions, based on state-of the-art research, will be of immense help to workers and leaders as they face the challenges of the modern workplace. In addition, they should help guide human resource management training and development programs.

From Chinese factories making cheap toys for export, to sweatshops in Bangladesh where name-brand garments are sewn - studies on the impact of globalization on workers have tended to focus on the worst jobs and the worst conditions. But in When Good Jobs Go Bad, Jeffrey Rothstein looks at the impact of globalization on a major industry - the North American auto industry - to reveal that globalization has had a deleterious effect on even the most valued of blue-collar jobs. Rothstein argues that the consolidation of the Mexican and U.S.-Canadian auto industries, the expanding number of foreign automakers in North America, and the spread of lean production have all undermined organized labor and harmed workers. Focusing on three General Motors plants assembling SUVs - an older plant in Janesville, Wisconsin; a newer and more viable plant in Arlington, Texas; and a ""greenfield site"" (a brand-new, state-of-the-art facility) in Silao, Mexico - When Good Jobs Go Bad shows how global competition has made nonstop, monotonous, standardized routines crucial for the survival of a plant, and it explains why workers and their local unions struggle to resist. For instance, in the United States, General Motors forced workers to accept intensified labor by threatening to close plants, which led local unions to adopt ""keep the plant open"" as their main goal. At its new factory in Silao, GM had hand-picked the union - one opposed to strikes and committed to labor-management cooperation - before it hired the first worker. Rothstein's engaging comparative analysis, which incorporates the viewpoints of workers, union officials, and management, sheds new light on labor's loss of bargaining power in recent decades, and highlights the negative impact of globalization on all jobs, both good and bad, from the sweatshop to the assembly line.

In this book, Dr Sunny Stout-Rostron examines real-world experience and the contemporary literature on group and team coaching. She analyses how team coaching can guide coaches to help leaders and teams flourish in complex, culturally diverse organisations. As well as presenting a variety of team coaching models she also presents her own model, High-Performance Relationship Coaching, the result of many years of working with global corporate teams.

Dr Stout-Rostron illuminates how team coaches can help teams to learn from and interpret their own experiences, and to understand the complexity of the environment in which they work. Her team coaching model is explored over eight chapters, beginning with the role of the business team coach and leadership coaching processes. She evaluates how to work in the Fourth Industrial Revolution and how to shift culture through transformative leadership coaching, explains the depth of relationship systems coaching, and explores how to apply a variety of methods including Ubuntu coaching.

The book encourages team coaches to develop deep self-awareness, team awareness, cultural diversity awareness and wider systemic and relationship awareness. Filled with practical stories and examples, it describes how to work successfully with these models in the real world.

Transformational Coaching To Lead Culturally Diverse Teams is a key guide for coaches in practice and in training, HR and L&D professionals and executives in a coaching role. This is essential reading for all team coaches.

Institutions such as trade unions that were once relied upon to protect workers' wages, conditions and job security are eroding. In response, new forms of worker protections are emerging. Protecting the Future of Work examines new forms of regulation that have emerged in response to increasing social concern about poor labour practices, growing inequality, and detrimental working conditions. It looks at how trade unions, community organisations and other actors have mobilised to raise public awareness and pressure businesses and governments to improve working conditions. Featuring a balance of texts on the changing nature of and the history of trade union change and transformation, the series Trade Unionism gives space for in-depth, detailed analysis and captures key themes on the nature of internationalism and trade unionism.

The Lived Experience of Work and City Rhythms looks at the working environment, with a focus on the geographical workplace and how this affects the experience of our working lives. It raises key questions such as: Does where we work affect our experience of work? What is the relationship between place and work? What is it like to work in a place dominated by a particular industry or sector? The book draws on empirical research carried out in the City of London - the heart of the UK's financial services sector. The 'Square Mile', as it is also known, is widely perceived to be a distinctive place because of its architecture, history, traditions, and culture. Exploring how the City is experienced as a workplace, this book also presents a method of researching such places through an attention to, and analysis of, their spatial and temporal rhythms. By illuminating how we experience the places where we work, this book explores what makes us feel that we fit in - or don't fit in - to certain places, how a sense of place endures, and how the relationship between people, place, and work can be researched.

Covid 19 was a black swan event which led to working from home emerging as the new normal at a global level. As HRM scholars we aim to understand this phenomenon from both an employee and employer perspective, while drawing on the UN's sustainable development goals (SDGs) which aspire for a fairer and more inclusive world for people and the planet. At the individual level of analysis there are chapters on conflicts between work and home life, differing levels of motivation, workplace loneliness and the work preferences of introverts and extraverts. At the organizational level questions are raised about the effects on profitability, organizational resilience, and the ability of organizations to remain innovative. How can employees be managed in terms of mentoring, role modelling and how can they be monitored for purposes of appraisal reviews? Chapters include the romanticization of WFH, a case study of shared leadership in Vienna and WFH amongst start-ups in India. In this edited book, researchers from the Global North and the Global south answer these questions, while making a seminal contribution to the field of HRM from a work from home perspective. This is an essential read not just for scholars and students of management, but also for those from the domains of psychology and sociology, and also for policy makers. This book has long-term relevance given that recent polls indicate that as a fallout of Covid-19, many employees the world over are showing a preference for a hybrid model of work - partially at the brick-and-mortar office and partially from home.

The Research in Careers series is designed in five volumes to provide scholars a unique forum to examine careers issues in today's changing, global workplace. What makes this series unique is that the volumes are connected by the use of Mainiero and Sullivan's (2006) Kaleidoscope Career Model (KCM) as the organizing framework and the theme underlying the volumes. In this volume, Striving for Balance, we consider how individuals seek a healthy alignment between work and nonwork. In addition to building upon the established literature on work/family conflict, the chapters in this volume also examine the reciprocal positive influences between work and nonwork, considering such issues as balancing work with commitments to others, including spouse/partner, children, elderly relatives, friends, and the community. Chapters 1 and 2 of this volume focus on macro?issues surrounding work/nonwork balance, specifically studying the effectiveness of organizational policies. In Chapter 1, Westring, Kossek, Pichler and Ryan explore if there is a gap between an organization's adoption of work/nonwork policies and its offering of a supportive environment for the employees' use of such policies. In Chapter 2, Purohit, Simmers, Sullivan and Baugh draw from social exchange theory and the compensation literature to examine how employees' satisfaction with their organization's discretionary (i.e., not legally required) support initiatives influences their work?related attitudes and personal well?being. Chapters 3 and 4 examine balance from a micro perspective, focusing on generational differences in balance as well as how individuals' reactions to work?nonwork conflicts influence career outcomes. In Chapter 3, Stawiski, Gentry and Baranik study balance using the lens of generational differences, exploring the relationship between work?life balance and promotability for members of the Baby Boom generation and Gen X. In Chapter 4, Boyd, Keeney, Sinha and Ryan discuss their qualitative analysis of how 1,359 university alumni's reactions to work?life conflict events shaped their career choices, including entry, participation, and attrition decisions. Their approach offers a different lens to examine work?life conflict. Chapters 5 and 6 provide two perspectives on where scholars should focus their future research efforts in studying work/nonwork balance. In Chapter 5, van Emmerik, Bakker, Westman and Peeters provide a conceptual examination of the processes that affect work?family conflict, family?work conflict, and the overall resulting work/nonwork balance or imbalance. In Chapter 6, Bataille offers a multi?dimensional definition of work?family balance and develops a framework, which recognizes the dominant dimensions of work-family balance.

Outsourcing permeates the IT world and has had a profound impact on the work of IS professionals. Nearly all will, at some stage in their careers, work with outsourced services as customer or supplier. Elizabeth Sparrow's insights into the benefits and pitfalls of this complex area will help IS professionals tackle the challenges of outsourcing. Combining relevant background information with practical guidance this book covers the whole outsourcing process, from the initial decision to outsource through to managing the outsourced services on a day-to-day basis. Successful IT Outsourcing considers: - The objectives behind outsourcing - The selection of a service provider - The management and measurement of the performance of outsourced services - The role of the outsourcing contract - Why outsourcing sometimes fails and how to turn failure into success Features and Benefits: - Describes the origins of IT outsourcing, and recent developments - Examines the way in which an organization might determine whether to outsource and how it can choose a service provider - Discusses how to develop effective outsourcing relationships- Provides context and advice to assist IS professionals, whose work is being outsourced, as they consider their future careers and the possibility of transferring to a new employer

With hindsight, we tend to exaggerate what we had known with foresight. This phenomenon can be observed in a memory design in which previous judgements have to be recalled after outcome information has been made available, or in a hypothetical design in which participants receive outcome information but are asked to ignore it when subsequently judging what they would have said without this information. Since the introduction of this so-called hindsight bias or knew-it-all-along effect to the psychological literature in the mid-1970s, there has been immense research on this topic. theoretical developments and empirical results. After a brief introductory overview of the state of the art, the issue commences with two process models (SARA; Pohl, Eisenhauer and Hardt; and RAFT; Hertwig, Fanselow and Hoffrage), which are formalized enough to allow for computer simulations. the phenomenon of anchoring, and Schwarz and Stahlberg propose that due to meta-cognitive processes, the outcome information is deliberately chosen as such an anchor. of retrieval of an answer is used as a cue to infer its correctness and to determine one's confidence in its correctness. Similarly, Pezzo proposes a model that predicts hindsight bias from feelings that arise when trying to make sense of the outcome information in light of prior expectations. impact of self-relevance of the outcome information. Blank, Fischer, and Erdfelder report a successful replication of the hindsight bias in two political elections, and Musch explains some of the variance in hindsight bias using personality factors.

New technologies, new office concepts and new working environments are all big concepts, and we are just at the start of understanding the impact of these global trends on shaping our behaviors at work. This book describes and analyses the trends known as 'New Ways of Working' primarily addressing the behavioral side of NWW practices as many researchers and practitioners claim the success of NWW is not in IT, nor in facilities, but in behavior. We have to learn and to adapt to the new possibilities of collaboration at a distance. Our managers have to learn and to show new leadership behaviors in order to get the most out of it. And we have to learn how to build organizations that can easily absorb these new practices. Therefore, we present some new data on the use of NWW practices in the Dutch case as one of the leading countries in these global trends, concentrating on 4 HR-related themes: (1) trust, social cohesion and diversity, (2) leadership, (3) teamwork and (4) innovative work behavior. We show that NWW-practices entail much more than just home-based work or telework for a few people. It is changing everyone's work anytime, anyplace, anyhow.

Presents timely, implementable, and easy practices for the modern workplace, and demonstrates how leaders can be mindful, listen deeply, and embrace tension to enable organizations, and people, to succeed in uncertain times. Leading is by no means an easy task. We expect our leaders to be steadfast but also flexible. We need leaders to show us the way, but also to deeply listen and recognize the expertise of those around them. In Mindfully Wise Leadership, Keren Tsuk, founder of consulting group Wisdom To Lead, seeks to revolutionize the process by which leaders manage their organizations and their people. Through her research in the field, Tsuk found that, with the application of mindfulness techniques, individuals can not only improve their effectiveness in the management of others but also in the management of their own needs, building better futures for everyone. It's for these reasons that leading organizations such as Google, Facebook, LinkedIn, Aetna, and Apple have already implemented mindfulness programs, which have resulted in increased productivity, innovation, and employee engagement. Mindfully Wise Leadership offers precise tools for leaders to learn how to: Listen to their employees, their customers and the market in new ways Engage employees from a place of meaning, purpose, intrinsic motivation and connection Utilize a central tool called dialogue space that enables creative solutions to emerge Hold tensions and create a culture that enables a flow experience

Austerity was presented as the antidote to sluggish economies, but it has had far-reaching effects on jobs and employment conditions. With an international team of editors and authors from Europe, North America and Australia, this illuminating collection goes beyond a sole focus on public sector work and uniquely covers the impact of austerity on work across the private, public and voluntary spheres. Drawing on a range of perspectives, the book engages with the major debates surrounding austerity and neoliberalism, providing grounded analysis of the everyday experience of work and employment.

The COVID pandemic has swept through the world with significant consequences for our work and family lives. We have seen a huge upsurge in remote working, collaborating and leading and ways of working, giving rise to myriad challenges such as "Zoom fatigue," poor "digital demarcation," shifting workplace power balances, and declining mental health and safety. Its impact has rightly increased scholarly and practitioner attention towards better ways to support and understand employees, leaders, and organizations; and to help them to develop more effective responses to disruption of various forms. For volume 18 of the series Research on Emotion in Organizations we have fittingly chosen the theme, Emotions during Times of Disruption and contend that emotions and other affect related concepts represent keys to understanding the phenomena of disruption in organizations more fully. Literature to date addressing this issue is surprisingly scant and so chapters in this volume provide impactful and important contributions to an underexplored area. Emotions during Times of Disruption progresses through 4 thematic sections which include, Emotions in disruptive contexts, Emotions and performance-related outcomes during disruption, the role of supervisors and leader emotions during disruption and lessons learnt which help point the way forward with further insights and recommendations.

Shedding light on class division, this book offers solutions to class bias in the workplace by analyzing real experiences, social norms, education, wealth, and more. The renewed focus on class, race and equality in the workplace and beyond is making an indelible mark on society. This clarion call for change is sweeping inequality from every corner of the nation, including law enforcement, schools, and businesses. And within the past five years, diversity and inclusion, as well as unconscious bias, have been the main drivers of organizational training, politics, and community engagement. What's Your Zip Code Story helps clarify the intersection of class bias and racial disparity in the workplace and arms organizations with the knowledge to not only have productive discussions, but also adopt effective solutions. Gross instructs class-migrants--whether college students, recent graduates, or overlooked employees--on how to climb the career lattice and transform themselves from undervalued employees to respected leaders. The book tackles challenges that class-migrants encounter when navigating the workplace and provides operative practices that can be utilized to hone new professional skills and drive positive change in workplace culture. It is a powerful tool that will inspire marginalized employees who are hungry for personal and professional growth, as well as give insight to business leaders seeking a new way to engage their teams. Through the lived experiences of the author and research-based strategies, readers will find insights on how to increase workplace engagement and business performance.