Addressing the explosive growth in qualitative research in recent years, this volume represents the first anthology to bring together a representative sample from this growing body of work, and comments on the reasons for the extraordinary interest in qualitative research. Contributors to the volume bring forward reports of significant, structured qualitative research into various aspects of technical communication practice, addressing the questions of what new insights researchers are generating about the working reality of today's technical communicators, and how technical communicators are perceived and treated by managers and by colleagues from other disciplines.

Including examples of qualitative methodologies-including ethnography, case study, focus groups, action research, grounded theory, and interview research- used by technical communicators to strengthen their practice, the result is a rich harmony of perspectives, as diverse as the field of technical communication itself.

This book will be of interest to to students and academics seeking up-to-date information on current industry practices in technical communication, as well as to practitioners in technical and professional communication. The book will also serve as a text in undergraduate seminars and courses at the master's level.

Just as a distinctive literary voice or style is marked by the ease with which it can be parodied, so too can specific aspects of humor be unique. Playwrights, television writers, novelists, cartoonists, and film scriptwriters use many special technical devices to create humor. Just as dramatic writers and novelists use specific devices to craft their work, creators of humorous materials--from the ancient Greeks to today's stand-up comics--have continued to use certain techniques in order to generate humor.

In The Art of Comedy Writing, Arthur Asa Berger argues that there are a relatively limited number of techniques--forty-five in all--that humorists employ. Elaborating upon his prior, in-depth study of humor, An Anatomy of Humor, in which Berger provides a content analysis of humor in all forms--joke books, plays, comic books, novels, short stories, comic verse, and essays--The Art of Comedy Writing goes further. Berger groups each technique into four basic categories: humor involving identity such as burlesque, caricature, mimicry, and stereotype; humor involving logic such as analogy, comparison, and reversal; humor involving language such as puns, wordplay, sarcasm, and satire; and finally, chase, slapstick, and speed, or humor involving action.

Berger claims that if you want to know how writers or comedians create humor study and analysis of their humorous works can be immensely insightful. This book is a unique analytical offering for those interested in humor. It provides writers and critics with a sizable repertoire of techniques for use in their own future comic creations. As such, this book will be of interest to people inspired by humor and the creative process--professionals in the comedy field and students of creative writing, comedy, literary humor, communications, broadcast/media, and the humanities.

Since the eve of the war in Afghanistan, Al-Jazeera has become a global household name and a news source that cannot be ignored. Globalization theorists argue that Al-Jazeera promotes a cross-cultural debate, enforcing a counter-hegemonic perspective on the West not evident in former crises. Through a comprehensive empirical analysis covering the re-broadcasting of Al-Jazeera's images on major U.S. television networks since 9/11, this book draws an alternative picture, revealing that the advent of Al-Jazeera has actually eroded the counter-hegemonic debate in U.S. war reporting. It shows how the U.S. government persuaded television networks to systematically reformat legitimate war images from Al-Jazeera, labeling it a deviant network, in order to eliminate criticism of the war. Moreover, an examination of the U.S. reception by bloggers and network carriers of Al-Jazeera's English-language website and channel reveals the U.S. administration's continued resolve and ability to limit public discourse.

This volume represents a collection of recent thinking and research on the social and cultural aspects of contemporary broadband societies by exploring the social experiences and practices of using new information and communication technologies (ICT) within different contexts and domains of the emerging broadband society. It offers a compendium of the latest thoughts and questions on digitally mediated citizenship, networked identity, and sociality in the 21st Century and covers four main themes and empirical areas of research: uses and practices of new media, with particular focus on underprivileged groups, new media and the social differentiation of their use, ICT use and sustainable development, and finally new technologies, new challenges.

Since the 1990s journalism education programs have expanded exponentially around the world, but media freedom has not. Globally comparative, this edited volume assesses journalism education and the challenging environment in which it is delivered in countries with a partly free or not free status according to global press freedom. The countries covered include China, Singapore, Cambodia, Palestine, Oman, Egypt, Kenya, Tanzania, Brazil, Russia, Romania, and Croatia. Contributors demonstrate through careful analysis that wealthy nations are able to set the terms of their journalism education while less affluent countries are more open to the influence of foreign NGOs. Although this book evidences the disconnection between what is taught and what can be practiced, it also illustrates the degree to which journalism education can be an agent of change.

For many weeks, the terrorist attacks of 9/11 dominated the newspapers which covered the consequences with an unprecedented immediateness. This study looks at diverging representations of 9/11 in U.S. and German newspapers (New York Times, Washington Post, Frankfurter Allgemeine Zeitung, Suddeutsche Zeitung) and explores effects on its possible readerships. The impact of the attacks, forms of heroism, the enactment of leadership, various demonstrations of patriotism and grief as well as the textual and visual presentation of the attacks are analyzed in detail. These intermedial representations reaffirm or contest U.S. American grand narratives. While the German newspapers tend to focus on information and analysis, the U.S. papers tend to strengthen shattered U.S. American identity constructions. The study is based on nearly 2,000 newspaper articles and documents the wide scope of topics prevalent in the post-9/11 newspaper coverage.

In much recent theory, the media are described as ephemeral, ubiquitous, and de-localized. Yet the activity of modern media can be traced to spatial centers that are tangible enough - some even monumental. This book offers multidisciplinary and historical perspectives on the buildings of some of the world's major media institutions. Paradoxically, as material and aesthetic manifestations of "mediated centers" of power, they provide sites to the siteless and solidity to the immaterial. The authors analyse the ways that architectural form and organization reflect different eras, media technologies, ideologies, and relations with the public in media houses from New York and Silicon Valley to London, Moscow, and Beijing.

This book discusses the personal and social lives of e-actors interacting within the socio-technical structures of the evolving broadband society by exploring the different ways in which individuals, social groups, institutions, operators, manufactures, policy makers, designers and other parties contribute to human communication and social interaction in contemporary media societies. The volume covers four theoretical and empirical areas of research: the conceptual perspectives of e-actors, the emergence of new forms of agency, subjectivity, and mediated interpersonal communication, the everyday life experiences of e-actors, and finally the shaping policies and regulations in the broadband society.

In much recent theory, the media are described as ephemeral, ubiquitous, and de-localized. Yet the activity of modern media can be traced to spatial centers that are tangible enough - some even monumental. This book offers multidisciplinary and historical perspectives on the buildings of some of the world's major media institutions. Paradoxically, as material and aesthetic manifestations of "mediated centers" of power, they provide sites to the siteless and solidity to the immaterial. The authors analyse the ways that architectural form and organization reflect different eras, media technologies, ideologies, and relations with the public in media houses from New York and Silicon Valley to London, Moscow, and Beijing.

"The Pocket Guide to Technical Communication" isa handy reference for on-the-job business, technical and scientific writing. Its brief format provides quick, easy-to-read answers to common writing problems. Filled with examples, it features samples of every major document type and emphasizes quality and planning throughout. This edition offers new editing exercises, expanded coverage of email, and an entirely new section on PowerPoint. Its condensed approach is ideal for instructors who want their students to spend more time writing and less time reading about writing.

Reporting for Journalists explains the key skills needed by the twenty-first century news reporter. From the process of finding a story and tracing sources, to interviewing contacts, gathering information and filing the finished report, it is an essential handbook for students of journalism and a useful guide for working professionals.

Reporting for Journalists explores the role of the reporter in the world of modern journalism and emphasises the importance of learning to report across all media - radio, television, online, newspapers and periodicals. Using case studies, and examples of print, online and broadcast news stories, the second edition of Reporting for Journalists includes:

• information on using wikis, blogs, social networks and online maps
• finding a story and how to develop ideas
• researching the story and building the contacts book including crowd sourcing and using chat rooms
• interactivity with readers and viewers and user generated content
• making best use of computer aided reporting (CAR), news groups and search engines
• covering courts, councils and press conferences
• reporting using video, audio and text
• preparing reports for broadcasting or publication
• consideration of ethical practice, and cultural expectations and problems
• an annotated guide to further reading, a glossary of key terms and a list of journalism websites and organisations.

Branding Democracy: U.S. Regime Change in Post-Soviet Eastern Europe is a study of the uses of systemic propaganda in U.S. foreign policy. Moving beyond traditional understandings of propaganda, Branding Democracy analyzes the expanding and ubiquitous uses of domestic public persuasion under a neoliberal regime and an informational mode of development and its migration to the arena of foreign policy. A highly mobile and flexible corporate-dominated new informational economy is the foundation of intensified Western marketing and promotional culture across spatial and temporal divides, enabling transnational interests to integrate territories previously beyond their reach. U.S. "democracy promotion" and interventions in the Eastern European "color revolutions" in the early twenty-first century serve as studies of neoliberal state interests in action. Branding Democracy will be of interest to students of U.S. and European politics, political economy, foreign policy, political communication, American studies, and culture studies.

The explicit ambition of this collection is to move 'beyond' the Universal Pragmatics of Jurgen Habermas. It is without doubt an ambitious programme whose architect has led since the 1960s a series of reflections on the rational potential of western society from the Enlightenment to the present. However, this theoretical emphasis on the irreducibility of the rational content of debate cannot avoid abstracting communicative universals from the empirical communication practices which are always embedded in multiple contexts of discourse, identity, media and institutions. This tension in Habermas's oeuvre has developed an antagonistic potential. An example of this antagonism can be seen in the distorting effects of a normative theory of communication whose very normativity means turning a blind eye to a history of social communication. For example, Habermas infamously neglects the constitutive role played by the media in constructions of what is held to be 'public' and even his more recent revisions do not resolve this dilemma. The nine contributions in this volume from the fields of psychology, politics, media, epistemology and aesthetics set out to move beyond the influence of communicative universals and propose alternative approaches to the challenge of reconciling autonomy, interaction and social organisation.

Reporting for Journalists explains the key skills needed by the twenty-first century news reporter. From the process of finding a story and tracing sources, to interviewing contacts, gathering information and filing the finished report, it is an essential handbook for students of journalism and a useful guide for working professionals.

Reporting for Journalists explores the role of the reporter in the world of modern journalism and emphasises the importance of learning to report across all media radio, television, online, newspapers and periodicals. Using case studies, and examples of print, online and broadcast news stories, the second edition of Reporting for Journalists includes:

• information on using wikis, blogs, social networks and online maps
• finding a story and how to develop ideas
• researching the story and building the contacts book including crowd sourcing and using chat rooms
• interactivity with readers and viewers and user generated content
• making best use of computer aided reporting (CAR), news groups and search engines
• covering courts, councils and press conferences
• reporting using video, audio and text
• preparing reports for broadcasting or publication
• consideration of ethical practice, and cultural expectations and problems
• an annotated guide to further reading, a glossary of key terms and a list of journalism websites and organisations.

Scholars of journalism and media studies have illustrated the production of alternative media as a means for activists to generate dissent, while communication scholars have examined activists' performances and image events as challenges to dominant power structures. The approaches of both fields have contributed to academic understanding of social movements in modern society, but until now, their findings have emerged separate from one another. This book brings together both lines of research, and demonstrates the role of alternative media in the performance of resistance against power structures by contemporary activists. Specifically, the book explores the role of alternative media in the establishment of activist networks in local communities; the role of alternative media in the construction of strategies of resistance by networked activists; and the role of interactivity between local and global networks in production of alternative media content. The book is suitable for undergraduate and graduate courses concerning social movements within the fields of communication, media, and journalism.

Peace Journalism, War and Conflict Resolution draws together the work of over twenty leading international writers, journalists, theorists and campaigners in the field of peace journalism. Mainstream media tend to promote the interests of the military and governments in their coverage of warfare. This major new text aims to provide a definitive, up-to-date, critical, engaging and accessible overview exploring the role of the media in conflict resolution. Sections focus in detail on theory, international practice, and critiques of mainstream media performance from a peace perspective; countries discussed include the U.S., U.K., Germany, Cyprus, Sweden, Canada, India, Pakistan, Papua New Guinea and the Philippines. Chapters examine a wide variety of issues including mainstream newspapers, indigenous media, blogs and radical alternative websites. The book includes a foreword by award-winning investigative journalist John Pilger and a critical afterword by cultural commentator Jeffery Klaehn.

The Dynamics of Intergroup Communication provides a timely and comprehensive review of work at the intersection of intergroup relations and communication. Chapters written by experts in the field overview current research and present directions for the future. The book is divided into sections addressing specific groups, intergroup communication processes, and core contexts in which intergroup communication occurs. Written in an engaging and accessible manner, and featuring short yet detailed chapters, the book should appeal to scholars looking for a broad overview of this growing area, as well as being appropriate for use as a text in undergraduate and graduate classes.

Throughout the political spectrum, successful arguments often rely on fear appeals, whether implicit or explicit. Dominant arguments prey on people's fears - of economic failure, cultural backwardness, or lack of personal safety. Counterarguments feed on other fears, suggesting that audiences are being duped by emotional smokescreens. With chapters on the political, institutional, and cultural manifestations of fear, this book offers diverse investigations into how insecurity and the search for certainty shape contemporary political economic decisions, and explores how the rhetorical manipulation of such fears illuminates a larger struggle for social control.

Peace Journalism, War and Conflict Resolution draws together the work of over twenty leading international writers, journalists, theorists and campaigners in the field of peace journalism. Mainstream media tend to promote the interests of the military and governments in their coverage of warfare. This major new text aims to provide a definitive, up-to-date, critical, engaging and accessible overview exploring the role of the media in conflict resolution. Sections focus in detail on theory, international practice, and critiques of mainstream media performance from a peace perspective; countries discussed include the U.S., U.K., Germany, Cyprus, Sweden, Canada, India, Pakistan, Papua New Guinea and the Philippines. Chapters examine a wide variety of issues including mainstream newspapers, indigenous media, blogs and radical alternative websites. The book includes a foreword by award-winning investigative journalist John Pilger and a critical afterword by cultural commentator Jeffery Klaehn.

The post-modern conviction that meaning is indeterminate and self is an illusion, though fascinating and defensible in theory, leaves a number of scholarly and pedagogical questions unsatisfied. Authoring the phenomenological act or felt sense of creating a text is "a remarkably black box," say Haswell and Haswell, yet it should be one of the central preoccupations of scholars in English studies. Not only can the study of authoring accommodate the "social turn" since post-modernism, they argue, but it accommodates as well conceptions of, and the lived experience of, personal potentiality and singularity.

The news media play a vital role in keeping the public informed and maintaining democratic processes. But that essential function has come under threat as emerging technologies and changing social trends, sped up by global economic turmoil, have disrupted traditional business models and practices, creating a financial crisis. Quality journalism is expensive to produce - so how will it survive as current sources of revenue shrink? Funding Journalism in the Digital Age not only explores the current challenges, but also provides a comprehensive look at business models and strategies that could sustain the news industry as it makes the transition from print and broadcast distribution to primarily digital platforms. The authors bring widespread international journalism experience to provide a global perspective on how news organizations are evolving, investigating innovative commercial projects in the United States, United Kingdom, Australia, Norway, South Korea, Singapore and elsewhere.

Drawing from interviews with Internet researchers from across the globe who work in diverse disciplines and in a wide array of online venues, this book examines ethical issues and questions that Internet researchers may encounter throughout the research process. Although the ethics of Internet research are complex, the aim of the book is to provide a rhetorical, case-based process to aid researchers in ethical decision making. In doing so, the book provides Internet researchers with useful resources and heuristics for engaging in ethical practices, interactions, and problem solving for their research.

The Culture of Efficiency: Technology in Everyday Life reveals how people are managing, exploiting, and resisting technological developments in the digital age. In this unique volume, distinguished experts from a broad range of fields candidly show how the latest technologies are being used to transform and control nitty-gritty aspects of life from conception onward and the surprising benefits and consequences. Bold and provocative, The Culture of Efficiency is for everyone concerned with efficiency and effectiveness. It offers fresh insights about social trends, practical suggestions for improving everyday life, and vital forecasts about the future of work and leisure. This is essential reading for researchers, professionals, and students in communication, sociology, education, anthropology, psychology, organizational science, operations management, marketing, gender studies, environmental studies, American studies, healthcare, and social policy. Overall, the volume offers a rich interpretation of the meaning of living in a culture of efficiency.

Climate Change and the Media brings together an international group of scholars to discuss one of the most important issues in human history: climate change. Since public understanding of the issue relies heavily on media coverage, the media plays a pivotal role in the way we address it. This edited collection - the first scholarly work to examine the relationship between climate change and the media - examines the changing nature of media coverage around the world, from the USA, the UK, and Europe, to China, Australasia, and the developing world. Chapters consider the impact of public relations and fictional programming, the relationship between public understanding and media coverage, and the impact of the media industries themselves on climate change. At a time when governments must take action to alleviate the catastrophic risk that climate change poses, this collection expertly details the pivotal role the media plays in this most fundamental of issues.

Throughout the world, the mass media are responsible for shaping the form and content of experiences. In this book, David L. Altheide examines how the mass media, including news and popular culture, have cast terrorism, propaganda and social control post 9/11. Altheide shows how fear works with terrorism to alter discourse, social meanings, and our sense of being in the world. Emphasis is placed on the different institutional interventions and how these particular stories become framed and inform the wider media narratives of terror. The author argues that post 9/11 we are witnessing the emergence of new communication formats that not only constitute counter-narratives, but also shape future communicative experience. The text is suitable for scholars and students interested in the ongoing relationship between the media and terror post 9/11.