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Contemporary Management Approaches to the Global Hospitality and Tourism Industry (Hardcover)
Loot Price: R6,814
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Contemporary Management Approaches to the Global Hospitality and Tourism Industry (Hardcover)
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The hospitality, travel, and tourism industries play a major role
in citizen wellbeing, socio-cultural integration, and the economic
advancement of a nation. The industries are increasingly complex in
operation, demanding excellence across a far-reaching and diverse
set of capabilities and changes in management practices across the
board. With growing expectations for a better service quality from
the users and endless calls for value-added service, managers are
under constant pressure to improve their services across all
aspects while growing customer numbers to meet various stakeholder
expectations. Contemporary Management Approaches to the Global
Hospitality and Tourism Industry is a key reference source that
provides crucial knowledge on the application of new management
practices and trends in the tourism industry. While highlighting
topics such as service quality, culture sensitivity, and brand
marketing, this publication explores the influence of globalization
and the methods of sustainable business practices. This book is
ideally designed for managers, hotel directors, restaurateurs,
researchers, industry professionals, professors, and students
seeking cutting-edge hospitality and tourism management strategies.
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