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Everyday Communication Strategies - Manage Common Issues to Prevent a Crisis and Protect Your Brand (Hardcover) Loot Price: R2,189
Discovery Miles 21 890
Everyday Communication Strategies - Manage Common Issues to Prevent a Crisis and Protect Your Brand (Hardcover): Amanda Coleman

Everyday Communication Strategies - Manage Common Issues to Prevent a Crisis and Protect Your Brand (Hardcover)

Amanda Coleman

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Loot Price R2,189 Discovery Miles 21 890 | Repayment Terms: R205 pm x 12*

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Protect your brand's reputation and maintain public confidence by successfully managing everyday incidents and issues and preventing them from escalating into a corporate crisis. For most companies and communicators, dealing with a full-blown crisis is few and far-between. But there are still everyday problems, challenges and incidents to be faced, including customer complaints, campaign failure, staff comments and online criticism. Everyday Communication Strategies shows how to effectively contain these emerging situations and prevent them from destabilizing your business and damaging consumer confidence. It provides a blueprint to help you move from identification to intervention to action. The book explores how to develop appropriate messaging, work with the media and manage social media to minimize negative publicity. It also explains how to build resilience and make effective decisions under pressure. The book contains tips, checklists and flowcharts, as well as a range of case studies and examples from organizations including KPMG, Jo Malone and General Mills. Everyday Communication Strategies is an indispensable guide to averting a crisis and preventing your business or brand from being plunged into a reputational storm.

General

Imprint: Kogan Page
Country of origin: United Kingdom
Release date: November 2022
First published: 2023
Authors: Amanda Coleman
Dimensions: 240 x 160 x 25mm (L x W x T)
Format: Hardcover - Cloth over boards
Pages: 264
ISBN-13: 978-1-398-60699-9
Categories: Books > Business & Economics > Business & management > Business strategy
Books > Business & Economics > Business & management > Sales & marketing > Public relations
Books > Business & Economics > Business & management > Business communication & presentation > General
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LSN: 1-398-60699-5
Barcode: 9781398606999

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