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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour
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Effective Multi-Unit Leadership - Local Leadership in Multi-Site Situations (Paperback)
Loot Price: R1,711
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Effective Multi-Unit Leadership - Local Leadership in Multi-Site Situations (Paperback)
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There is a growing recognition of the increasing importance of
'local leadership' practice within multi-unit service contexts,
given the threat to costly land-based retail infrastructures from
smart technologies. Multi-site organizations are economically
significant, but currently under-researched and poorly understood.
In Effective Multi-Unit Leadership, Chris Edger looks at that key
managerial cohort in the retail, hospitality and service sectors
operating between the centre and unit - the Multi-Unit Leader
(MUL). This district, area or regional manager, is tasked with
maximising revenue and profit from a complex and ambiguous
positional space, being sandwiched between the centre and unit,
facing the MUL paradox: how do they motivate unit managers and team
members to provide great service whilst simultaneously fulfilling
the Centre's compliance agenda? Based on extensive case study
research across a range of multi-unit service organisations, Edger
advances an Integrated Model of MUL that elucidates how key
activities (sales-led service, systems and standards - 3Ss) are
driven through behavioural practices (commitment, control and
change - 3Cs) underpinned by MUL personal characteristics
(expertise, emotional intelligence and energy - 3Es). Central to
this model is the notion of 'portfolio optimisation through social
exchange' (POSE) where MULs apply 'local leadership', leveraging
their portfolios through the deft application of exchange-based
currencies. Replete with case studies, Effective Multi-Unit
Leadership will appeal to high potential unit managers; existing
multi-unit leaders who want to improve their performance levels;
and retail/service directors wishing to train and coach their
direct reports; as well as business educators and those with an
academic interest in organisational studies.
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