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New Perspectives on Public Services - Place and Technology (Hardcover)
Loot Price: R2,911
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New Perspectives on Public Services - Place and Technology (Hardcover)
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Despite their immense importance for many aspects of public service
management, the specific features of places have been largely
ignored in recent public management literature. Technologies have
received much more attention, but mainly within the specific field
of e-government. In this book Christopher Pollitt puts together a
powerful and engagingly-written case for paying much more attention
both to place and to technological change, and the interactions
between them. The book synthesizes theories and concepts from a
range of disciplines and focuses them on the many ways in which
public services shape places, and places shape public services.
Using extensive and varied original empirical material, it examines
the role that new technologies have played in these interactions.
This theme is traced through internationally comparative studies of
central government agencies, hospitals, population registration,
and the police. It raises questions about the longer term effects
of the increasingly 'virtual' relations between the citizen and
government. The book opens up new perspectives on the organization
of our most basic and vital public services.
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