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Books > Social sciences > Psychology > Occupational & industrial psychology
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The Inquiring Organization - How Organizations Acquire Knowledge and Seek Information (Hardcover)
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The Inquiring Organization - How Organizations Acquire Knowledge and Seek Information (Hardcover)
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Organizations behave as knowledge-seeking communities when their
members share beliefs about cause-and-effect relationships, norms
for evaluating information, and values that guide the translation
of knowledge to practice. What are the practices, arrangements, and
mechanisms that make up how an organization knows what it knows?
What are the underlying values and norms that shape the character
and orientation of these methods? What can we learn from failures
and disasters in organizational learning - and how do organizations
become susceptible to common learning traps such as the
self-fulfilling prophecy, groupthink, group polarization, learning
myopia, and selective information processing? In The Inquiring
Organization, Chun Wei Choo examines how an organization's
knowledge-acquisition and information-seeking leads to the
construction of beliefs and the formation of epistemic practices
that can affect its capacity to learn and grow. The book explores
the epistemology of organizational learning and information
seeking; how organizations acquire and justify knowledge; and how
information is sought and shaped to warrant as well as to question
beliefs. It starts from the premise that organizations are
truth-seeking - they seek beliefs which are well supported by
reasoning, evidence, and experience in order to act more
effectively. It then makes the case for a normative view of
organizational knowledge which identifies the epistemic norms that
an organization needs to pursue in order to acquire valid knowledge
and true belief. The book progressively develops a set of
information and epistemic features that are used to describe an
inquiring organization. An inquiring organization is one that is
motivated to acquire knowledge, where this motivation for knowledge
includes not only the pursuit of truth, but also understanding,
creativity, and curiosity. It has developed norms and practices of
information seeking and knowledge acquisition that are
truth-conducive, granting it reliable success in acquiring
knowledge that is advantageous to the organization. It sees
knowledge as the result of an ongoing process of inquiry in which
knowledge is always provisional and always being improved upon,
where beliefs are linked to experience, and the seeking of
knowledge is an inclusive, collective enterprise.
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