This slim volume hits hard at one major point: public relations
practitoners need to abandon their dominant attitude of narrowly
serving the needs of their clients and instead attempt to engender
a broad-based sense of community. By approaching public relations
from this broader perspective both the needs of the client and the
community are served. Implicit in this theory is that a closer-knit
community will retain more traditional family-based values and
therefore comprise a more stable and appreciative economic unit for
one's client. "Canadian Journal of Communication"
Public relations is commonly viewed as using persuasive
communications to achieve a client's vested goal. Kruckeberg and
Starck challenge this oversimplified approach, asserting that
public relations is a complex, multi-flow process that should--and
can--affect society as a whole. In Part I, they examine critically
the historical definition and practice of public relations,
outlining the shortcomings of this narrow approach. Part II
explores how the community itself has changed. Such issues as the
shift from rural to urban life and the attempt to regain a sense of
community are discussed. Part III attempts to reconcile the
authors' new notion of public relations and community through an
in-depth case-study. The results lead the authors to conclude that
only if public relations is practiced as an active attempt to build
a sense of community can it become a full partner in the
communications milieu.
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