This 'Handbook' consists of 17 chapters which critically review
mainstream hospitality operations and IT research topics and set
directions for future research efforts. Internationally recognized
leading researchers provide thorough reviews and discussions,
reviewing hospitality operations and IT research by topic, as well
as illustrating how theories and concepts can be applied in the
hospitality industry. The depth and coverage of each topic is
unprecedented. A must-read for hospitality researchers and
educators, students and industry practitioners, The Handbooks of
Hospitality Management Series is led by editor-in-chief, Professor
Abraham Pizam. It provides in-depth state of the art essays on the
topic of operations and IT in the hospitality industry. It is
written by internationally renowned and respected contributors
offering a global perspective and is a vital reference tool for all
those studying and working in the hospitality industry.
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