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Measuring Customer Experience - How to Develop and Execute the Most Profitable Customer Experience Strategies (Paperback, 1st ed. 2015) Loot Price: R1,871
Discovery Miles 18 710
Repayment Terms: R175 pm x 12*
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Measuring Customer Experience - How to Develop and Execute the Most Profitable Customer Experience Strategies (Paperback, 1st...

Measuring Customer Experience - How to Develop and Execute the Most Profitable Customer Experience Strategies (Paperback, 1st ed. 2015)

Philipp Klaus

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Loot Price R1,871 Discovery Miles 18 710 | Repayment Terms: R175 pm x 12*

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Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: 2015
First published: 2015
Authors: Philipp Klaus
Dimensions: 216 x 140 x 14mm (L x W x T)
Format: Paperback
Pages: 166
Edition: 1st ed. 2015
ISBN-13: 978-1-349-47734-0
Categories: Books > Business & Economics > Business & management > Business strategy
Books > Social sciences > Sociology, social studies > Social institutions > Work & labour
Books > Business & Economics > Business & management > Management of specific areas > Research & development management
Books > Business & Economics > Business & management > Sales & marketing > Market research
Books > Business & Economics > Business & management > Sales & marketing > Customer services
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LSN: 1-349-47734-6
Barcode: 9781349477340

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