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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Measuring Customer Experience - How to Develop and Execute the Most Profitable Customer Experience Strategies (Paperback, 1st ed. 2015) Loot Price: R1,997

Discovery Miles 19 970

Repayment Terms: R187 pm x 12*

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Measuring Customer Experience - How to Develop and Execute the Most Profitable Customer Experience Strategies (Paperback, 1st...

Measuring Customer Experience - How to Develop and Execute the Most Profitable Customer Experience Strategies (Paperback, 1st ed. 2015)

Philipp Klaus

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Loot Price R1,997 Discovery Miles 19 970 | Repayment Terms: R187 pm x 12*

Expected to ship within 10 - 15 working days

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Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

General

Imprint:	Palgrave Macmillan
Country of origin:	United Kingdom
Release date:	2015
First published:	2015
Authors:	Philipp Klaus
Dimensions:	216 x 140 x 14mm (L x W x T)
Format:	Paperback
Pages:	166
Edition:	1st ed. 2015
ISBN-13:	978-1-349-47734-0
Categories:	Books > Business & Economics > Business & management > Business strategy Books > Social sciences > Sociology, social studies > Social institutions > Work & labour Books > Business & Economics > Business & management > Management of specific areas > Research & development management Books > Business & Economics > Business & management > Sales & marketing > Market research Books > Business & Economics > Business & management > Sales & marketing > Customer services Promotions
LSN:	1-349-47734-6
Barcode:	9781349477340