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Books > Business & Economics > Business & management > Business strategy
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Smart Services Summit - Smart Services Supporting the New Normal (Hardcover, 1st ed. 2022)
Loot Price: R3,984
Discovery Miles 39 840
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Smart Services Summit - Smart Services Supporting the New Normal (Hardcover, 1st ed. 2022)
Series: Progress in IS
Expected to ship within 10 - 15 working days
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This book provides state-of-the-art descriptions of smart service
innovations in the industry, supported by novel scientific
approaches. It gathers findings and insights presented at the
fourth Smart Services Summit, held in Zurich, Switzerland, in
October 2021, which primarily focused on how smart services have
enabled companies to adapt during and to the COVID-19 pandemic. The
book includes examples of remote and collaborative working that
actively involve customers in service processes, requiring a change
in mindset for more traditional firms. Moreover, it explores how
services can be delivered faster and more affordable with the aid
of new technologies and in collaboration with the customers,
leading to new value propositions and business models and thus an
evolution of smart services. Given its scope, the book offers an
essential guide for practitioners and advanced students alike.
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