Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry
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Benchmarks in Hospitality and Tourism (Paperback)
Loot Price: R1,791
Discovery Miles 17 910
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Benchmarks in Hospitality and Tourism (Paperback)
Expected to ship within 12 - 17 working days
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How much money is your business wasting? How good is the service
you deliver?This pioneering book will familiarize you with
benchmarking techniques that can be used to gauge and improve the
performance of hospitality and tourism businesses anywhere! With
compelling case studies drawn from hotel management, environmental
systems, and destination practices, it examines important aspects
of benchmarking, including satisfaction barometers, indicator
development, and finding/networking with benchmarking
partners.After an overview of benchmarking concepts and processes,
this essential book explores: benchmarking's strengths and
weaknesses ways to apply benchmarking to tourist facilities and
destinations the role of customer satisfaction and loyalty in
benchmarking--and a way to efficiently measure it a procedure for
identifying benchmarking partners the Tyrolean Tourism
Barometer--its value, its usefulness, and ways to improve it the
changing functions of hotel front office operations and procedures
and benchmarks that can help empower front office employees
benchmarks in quality management benchmarks in accreditation for
hospitality and tourism businesses a case study of environmental
management systems for Caribbean resorts and hotels--how they have
saved money on water, electricity, diesel fuel, and liquefied
petroleum gas while improving environmental performance
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