Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

We live. We love. We doubt. We believe. We suffer. The ride can be confusing, even frightening. And sometimes, we run.

While it may be true that no two journeys of faith are alike, Pastor David Hayes hits on essential, common conflicts within each of us, between ourselves, our families and God. Pastor Hayes has never been afraid to let his heart speak, whether from the pulpit, at his blog site, or alongside a friend in pain, which I have been. The Runaway Pastor is a fictional vessel for this gifted communicator to surface a message of truth that resides deep within our hearts and resonates with those of us who wish to somehow find and know grace. -Jeff Stoffer, author, screenwriter, editor, American Legion Magazine

The truth was he had sold-out. It was the coward's way. But it was, at least, a way out. His head was spinning as he boarded the red line, just down the street from the hospital. He was headed toward the city center. Trent needed to get lost and he had a plan. Besides, the way he saw it-he was already lost. Long lost.

Trent Atkinson and his wife Natalie played the role of the perfect couple, yet their long drift away from friendship and intimacy had left them cold toward one another. Trent's passion for authentic faith, loving people and changing the world had been shoved to the side by his real job: to be a CEO and manager of church business. It's what all the church leadership books taught him and it was all there in black and white on the job description handed to him. So Trent plots his escape. His plan is so thorough and careful that neither the members of Baylor's Bend Community Church nor his wife has any idea it is coming-or where he's gone.

For junior college or undergraduate courses in hotel management, lodging operations, and hospitality. Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel's front office and better understand the complexity of the entire property.

The Professional Restaurant Manager covers the topics all restaurant managers must know to be successful in the industry. Organized in a quick-read, four-part format, the book offers a fresh look at the restaurant business, back-of-house management, front-of-house management, and financial management. Discussion prompts are built right in so students can respond to real case studies and illustrations. Financial documents reference the newest version of the Uniform System of Accounts for Restaurants. An extensive glossary is provided and authors review important trends in sustainability, green practices and farm-to-fork movements.

This book critically analyses early school foreign language teaching policy and practice, foregrounding the influence of the socioeducational and cultural context on how policies are implemented and assessing the factors which either promote or constrain their effectiveness. It focuses on four Asian contexts - Malaysia, South Korea, Sri Lanka and Thailand - while providing a discussion of policy and practice in Canada and Finland as a comparison. Concentrating on the state school sector, it criticises the worldwide trend for a focus on English as the principal or only foreign language taught in primary schools, founded on a rationale that widespread proficiency in English is important for future national success in a globalised economy. It maintains that the economic rationale is not only largely unfounded and irrelevant to the language learning experiences of young children but also that the focus on English exacerbates system inequalities rather than contributing to their reduction. The book argues for a broader perspective on language learning in primary schools, one that values multilingualism and knowledge of regional and indigenous languages alongside a more diverse range of foreign languages. This book will appeal to educational policymakers, researchers and students interested in early foreign language learning in state educational systems worldwide.

Focusing on back-of-house management, ""Professional Kitchen Management ""addresses topics such as supervision, menu planning, development and use of standard recipes, purchasing, and cost control. Students will learn how to evaluate menus, manage inventory, train personnel and deliver food services on a budget. An innovative format pairs concepts presented in each chapter with cleverly animated and highly interactive Kitchen Management Simulations (KMS) lessons to provide hands-on training that is fun for students and time freeing for instructors. Reader-friendly features explain why concepts are important to daily operations and identify the skills needed to manage a high-quantity food production kitchen.

This book critically analyses early school foreign language teaching policy and practice, foregrounding the influence of the socioeducational and cultural context on how policies are implemented and assessing the factors which either promote or constrain their effectiveness. It focuses on four Asian contexts - Malaysia, South Korea, Sri Lanka and Thailand - while providing a discussion of policy and practice in Canada and Finland as a comparison. Concentrating on the state school sector, it criticises the worldwide trend for a focus on English as the principal or only foreign language taught in primary schools, founded on a rationale that widespread proficiency in English is important for future national success in a globalised economy. It maintains that the economic rationale is not only largely unfounded and irrelevant to the language learning experiences of young children but also that the focus on English exacerbates system inequalities rather than contributing to their reduction. The book argues for a broader perspective on language learning in primary schools, one that values multilingualism and knowledge of regional and indigenous languages alongside a more diverse range of foreign languages. This book will appeal to educational policymakers, researchers and students interested in early foreign language learning in state educational systems worldwide.

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel?'s-and their own-success.

The 1970s was a unique period for Britain's railways. Steam had not long been replaced by diesel traction, the West Coast Main Line electrification was well underway with new and more powerful locomotives, and the colourful 'rail blue' livery projected an image of a new and altogether cleaner railway - there was plenty to be optimistic about. It was also a good time for the railway photographer - much of the railway infrastructure and complex track layouts of the steam era remained intact, freight traffic was plentiful and invariably passed through marshalling yards for sorting, and there were plenty of locomotive classes of various shapes and sizes, often regionally based, to pique the interest. As well as this, though, the seeds were being sown for an altogether different railway - one where locomotive standardisation was being pursued as a means of lowering fleet maintenance costs, where the freight focus was a migration to block trains travelling from supplier directly to customer, avoiding the inevitable delay and expense of the marshalling yards, and one where track layouts were being simplified and streamlined to increase speed and reduce permanent way maintenance. The photographs in this book capture a flavour of the railways during this fascinating transition period.

Since late 2001 more than fifty percent of the babies born in California have been Latino. When these babies reach adulthood, they will, by sheer force of numbers, influence the course of the Golden State. This essential study, based on decades of data, paints a vivid and energetic portrait of Latino society in California by providing a wealth of details about work ethic, family strengths, business establishments, and the surprisingly robust health profile that yields an average life expectancy for Latinos five years longer than that of the general population. Spanning one hundred years, this complex, fascinating analysis suggests that the future of Latinos in California will be neither complete assimilation nor unyielding separatism. Instead, the development of a distinctive regional identity will be based on Latino definitions of what it means to be American. This updated edition now provides trend lines through the 2010 Census as well as information on the 1849 California Constitutional Convention and the ethnogenesis of how Latinos created the society of "Latinos de Estados Unidos" (Latinos in the US). In addition, two new chapters focus on Latino Post-Millennials-the first focusing on what it's like to grow up in a digital world; and the second describing the contestation of Latinos at a national level and the dynamics that transnational relationships have on Latino Post-Millennials in Mexico and Central America.

Why is Cinco de Mayo - a holiday commemorating a Mexican victory over the French at Puebla in 1862 - so widely celebrated in California and across the United States, when it is scarcely observed in Mexico? As David E. Hayes-Bautista explains, the holiday is not Mexican at all, but rather an American one, created by Latinos in California during the mid-nineteenth century. Hayes-Bautista shows how the meaning of Cinco de Mayo has shifted over time - it embodied immigrant nostalgia in the 1930s, U.S. patriotism during World War II, Chicano Power in the 1960s and 1970s, and commercial intentions in the 1980s and 1990s. Today, it continues to reflect the aspirations of a community that is engaged, empowered, and expanding.

The authorized life of Britain's best boxer, former WBA world heavyweight champion and twice shortlisted BBC Sports Personality of the Year, David Haye

David "The Hayemaker" Haye is the former WBA world heavyweight champion and the former undisputed (WBA, WBC, and WBO) world cruiserweight champion. Haye is one of British boxing's most celebrated and successful ring champions of the modern era, and has won twenty-three of twenty-five professional fights. He has twice been shortlisted for BBC Sports Personality of the Year and is now recognized as the face of British and world boxing. Haye was involved in the biggest heavyweight title clash for nearly a decade when he fought Wladimir Klitschko in July 2011, with the fight televised live in over 140 countries. Although Haye ultimately lost his belt, following a twelve-round points decision, his charismatic approach has reminded fight fans of a time when the heavyweight championship was the greatest prize in sport. This is the authorized story of how Haye reached this point, and details the ten-year rise of the boxer from a precocious World Amateur Champion. Crafted by close confidant Elliot Worsell, "Making Haye" offers behind-the-scenes, never-before-told insights into some of the most pivotal ring wars of David Haye's turbulent, and at times controversial, professional boxing career.

This monograph considers the correlation between the relative success of retributive penal policies in English-speaking liberal democracies since the 1970s, and the practical evidence of increasingly excessive reliance on the penal State in those jurisdictions. It sets out three key arguments. First, that increasingly excessive conditions in England and Wales over the last three decades represent a failure of retributive theory. Second, that the penal minimalist cause cannot do without retributive proportionality, at least in comparison to the limiting principles espoused by rehabilitation, restorative justice and penal abolitionism. Third, that another retributivism is therefore necessary if we are to confront penal excess. The monograph offers a sketch of this new approach, 'late retributivism', as both a theory of punishment and of minimalist political action, within a democratic society. Centrally, criminal punishment is approached as both a political act and a policy choice. Consequently, penal theorists must take account of contemporary political contexts in designing and advocating for their theories. Although this inquiry focuses primarily on England and Wales, its models of retributivism and of academic contribution to democratic penal policy-making are relevant to other jurisdictions, too.

This monograph considers the correlation between the relative success of retributive penal policies in English-speaking liberal democracies since the 1970s, and the practical evidence of increasingly excessive reliance on the penal State in those jurisdictions. It sets out three key arguments. First, that increasingly excessive conditions in England and Wales over the last three decades represent a failure of retributive theory. Second, that the penal minimalist cause cannot do without retributive proportionality, at least in comparison to the limiting principles espoused by rehabilitation, restorative justice and penal abolitionism. Third, that another retributivism is therefore necessary if we are to confront penal excess. The monograph offers a sketch of this new approach, 'late retributivism', as both a theory of punishment and of minimalist political action, within a democratic society. Centrally, criminal punishment is approached as both a political act and a policy choice. Consequently, penal theorists must take account of contemporary political contexts in designing and advocating for their theories. Although this inquiry focuses primarily on England and Wales, its models of retributivism and of academic contribution to democratic penal policy-making are relevant to other jurisdictions, too.