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Books > Business & Economics > Business & management > Business competition

In Sight - My Life in Science and Biotech (Hardcover): Julia Levy In Sight - My Life in Science and Biotech (Hardcover)
Julia Levy
R914 R775 Discovery Miles 7 750 Save R139 (15%) Ships in 12 - 17 working days

In Sight is a memoir about how a love of science and discovery drove Julia Levy, a celebrated scholar and biotech CEO, to work her way through gender bias in order to achieve academic and professional recognition. Her story traces the unconventional invention of a breakthrough drug treatment from its development from laboratory research to its application as a medical treatment for vision loss. Told from a female perspective, In Sight is a unique and personal story covering Levy's early years as a refugee, her university training in the UK, and her appointment as professor at the University of British Columbia. Years spent as an academic led the author to unexpected exposure to the biotechnology industry and a chance meeting with colleagues that led to the formation of a lucrative biotechnology company, known today as QLT Inc. The bulk of the book covers the years spent building the company, and Levy's surprising transition from chief scientific officer to CEO. In Sight is an honest description of the trials of drug development, the tensions inherent in the commercialization of health innovations, and the truly remarkable hurdles faced by women in the scientific community.

Competing in Emerging Markets - Cases and Readings (Paperback, New): Hemant Merchant Competing in Emerging Markets - Cases and Readings (Paperback, New)
Hemant Merchant
R2,176 Discovery Miles 21 760 Ships in 9 - 15 working days

This groundbreaking book provides an essential set of readings and case studies that facilitates a much-needed fundamental rethinking about drivers of successful as well as unsuccessful firm conduct in Emerging markets, and about the role of sophisticated but (usually) poorly-serving Western theories and ideas regarding competition and competitive traps and successes.

Although this book is intended primarily for Emerging markets courses, it can also be used for various other courses in international management or international strategy. It explores a range of themes, including:

  • the strategic and operational challenges companies face while competing in these relatively new (and, therefore, generally unfamiliar) markets
  • the imperative to generate creative solutions in response to idiosyncratic challenges posed by Emerging markets.

Competing in Emerging Markets emphasizes both the unique challenges facing corporate managers who operate (or intend to operate) in Emerging markets, and the ways in which managers can efficiently and effectively respond to these competitive challenges. As one of the first comprehensive texts on this subject, Competing in Emerging Markets is certain to become a standard in the field.

The case studies included in this book all have detailed teaching notes which are available to instructors who adopt the book for their courses. For these and other resources, log on to the book's companion website at: www.routledge.com/textbooks/9780415399500

Competing by Design - The Power of Organizational Architecture (Hardcover, New): David A. Nadler, Michael L. Tushman Competing by Design - The Power of Organizational Architecture (Hardcover, New)
David A. Nadler, Michael L. Tushman; As told to Mark B. Nadler
R1,381 R1,236 Discovery Miles 12 360 Save R145 (10%) Ships in 12 - 17 working days

In today's volatile business environment the last remaining source of truly sustainable competitive advantage lies in `organizational capabilities': the unique ways each organization structures its work and motivates its people to achieve clearly articulated strategic objectives.

This landmark volume helps managers to understand the concepts and learn the skills involved in designing their organization to exploit their inherent strengths. Tushman and Nadler present a design process, explore key decisions managers face, and list the guiding principles for incorporating the design function as a continuing and integral process in organizations that are looking to the future.

Competition Policy Enforcement in EU Member States - What is Independence for? (Paperback, 1st ed. 2016): Mattia Guidi Competition Policy Enforcement in EU Member States - What is Independence for? (Paperback, 1st ed. 2016)
Mattia Guidi
R2,422 Discovery Miles 24 220 Ships in 10 - 15 working days

This book investigates the crucial EU policy of competition, which is enforced by the Commission and by national agencies that enjoy various degrees of autonomy from their governments. More and more policy-making activities are nowadays delegated to agencies that cannot be held accountable to parliaments, and ultimately to voters. The author explains why this is the case in the field of EU competition policy and discusses whether independence is linked to improved enforcement - as theories of delegation and common wisdom would suggest. These questions are explored with an in-depth analysis covering 27 EU countries for 17 years (1993-2009). While the results show that independence is given when countries lack credibility and good reputation, they also point out that autonomy from governments can hardly be associated with improved regulatory output. So, is independence of competition authorities useful to society in the end? This book will appeal to upper-level students and scholars interested in competition policy, regulatory agencies, and European public policy.

Competition, Innovation, and Antitrust - A Theory of Market Leaders and Its Policy Implications (Hardcover, 2007 ed.): Federico... Competition, Innovation, and Antitrust - A Theory of Market Leaders and Its Policy Implications (Hardcover, 2007 ed.)
Federico Etro
R3,106 Discovery Miles 31 060 Ships in 10 - 15 working days

This book reviews recent progress in the theory of oligopoly and market leadership and provides new results on the theory of Stackelberg competition and Nash competition with strategic investment under endogenous entry. These theories are applied to models of competition in quantities, prices and to patent races. The results are used to propose a new approach to competition policy and issues of the abuse of dominance.

Competition, Diversity and Economic Performance - Processes, Complexities and Ecological Similarities (Hardcover): Clement A.... Competition, Diversity and Economic Performance - Processes, Complexities and Ecological Similarities (Hardcover)
Clement A. Tisdell
R3,786 Discovery Miles 37 860 Ships in 12 - 17 working days

This thought-provoking book explores the influences of market competition and diverse behaviors of economic agents on economic performance, particularly dynamic economic performance. Clem Tisdell illustrates - within evolutionary, dynamic and static contexts - how diversity can improve or impede economic performance. He addresses the fact the role of diversity in improving economic performance has been neglected by economic theorists by making economic diversity a focal point of economic analysis. In particular, special attention is given to the value of economic diversity and economic imperfections in improving the performance of economic processes in particular identified situations. Limitations of using market-like mechanisms for managing public bodies and business firms are discussed and the value of business cooperation (economic mutualism) as a means for improving economic performance is examined. It is also observed that as economies develop, different forms of economic competition and business cooperation evolve. Challenging yet accessible, this book will prove a stimulating read for academics and students in the fields of economics, industrial organization and business and management.

Managing Change for Competitive Success (Paperback, New Ed): A. Pettigrew Managing Change for Competitive Success (Paperback, New Ed)
A. Pettigrew
R1,411 Discovery Miles 14 110 Ships in 12 - 17 working days

This extremely successful book, already in use on courses in hardback, is now being made available in paperback. Based on a major in-depth study of four UK industry sectors, the book provides an authoritative and searching analysis of how UK companies manage strategic change and how it affects their competitive performance.

The authors focus on the key question of why firms operating in the same industry produce varying performances over time. As a result they have been able to pinpoint the differences in the way that change is managed from business to business and identify the common problems across industry sectors.
"Managing Change for Competitive Success": Explores both high and low performance at company levelStresses that managing change is a long-term process requiring continual adjustment to uncertainty and complexityUses numerous practical case studies in explaining performance differencesCombining theory with real practice "Managing Change for Competitive Success" is an essential resource for all students of Strategic Management.

The Modern Firm - Organizational Design for Performance and Growth (Hardcover, New): John Roberts The Modern Firm - Organizational Design for Performance and Growth (Hardcover, New)
John Roberts
R3,694 Discovery Miles 36 940 Ships in 12 - 17 working days

Business firms around the world are experimenting with new organizational designs, changing their formal architectures, their routines and processes, and their corporate cultures as they seek to improve their current performance and their growth prospects. In the process they are changing the scope of their business operations, redrawing their organization charts, redefining the allocation of decision-making authority and responsibility, revamping the mechanisms for motivating and rewarding people, reconsidering which activities to conduct in-house and which to out-source, redesigning their information systems, and seeking to alter the shared beliefs, values and norms that their people hold. In this book, John Roberts argues that there are predictable, necessary relationships among these changes that will improve performance and growth. The organizations that are successful will establish patterns of fit among the elements of their organizational designs, their competitive strategies and the external environment in which they operate and will go about this in a holistic manner. The Modern Firm develops powerful conceptual frameworks for analyzing the interrelations between organizational design features, competitive strategy and the business environment. Written in a non-technical language, the book is nevertheless based on rigorous modeling and draws on numerous examples from eighteenth century fur trading companies to such modern firms such as BP and Nokia. Finally the book explores why these developments are happening now, pointing to the increase in global competition and changes in technology. Written by one of the world's leading economists and experts on business strategy and organization, The Modern Firm provides new insights into the changes going on in business today and will be of interest to academics, students and managers alike. The Modern Firm was the Economist Best Business Book of the Year 2004.

Competitiveness of the ASEAN Countries - Corporate and Regulatory Drivers (Hardcover): Philippe Gugler, Julien Chaisse Competitiveness of the ASEAN Countries - Corporate and Regulatory Drivers (Hardcover)
Philippe Gugler, Julien Chaisse
R3,786 Discovery Miles 37 860 Ships in 12 - 17 working days

In an age in which it is increasingly necessary for nations to consider their competitiveness and at a time when the world economy is facing recession, this book explores the possible trajectory of ASEAN - arguably one of the most dynamic areas in the world - as a regional economic and political bloc. This important and timely study focuses on the role of foreign direct investment in advancing the performance of ASEAN and the competitiveness of its firms, whereas other studies typically focus solely on the role of trade. The expert contributors - an interdisciplinary assembly of economists, lawyers and political scientists - present a comprehensive view of ASEAN's experiences over the past decade, addressing the industrial competitiveness of ASEAN and analysing the role of MNEs against the background of the challenges of integration. They illustrate that regional integration will only be a success if ASEAN's linkages are broadened with global partners through negotiations of Free Trade Agreements. The book concludes that although much still remains to be done, and many promises are still to be unveiled, ASEAN's `coming of age' is a historic milestone. Competitiveness of the ASEAN Countries will appeal to a broad readership including students, academics and researchers with an interest in Asian studies, international business, international economics and international law.

How to Be Better at Almost Everything - Learn Anything Quickly, Stack Your Skills, Dominate (Paperback): Pat Flynn How to Be Better at Almost Everything - Learn Anything Quickly, Stack Your Skills, Dominate (Paperback)
Pat Flynn
R491 R417 Discovery Miles 4 170 Save R74 (15%) Ships in 10 - 15 working days

Think about those people who somehow manage to be amazing at everything they do - the multimillionaire CEO with the bodybuilder physique or the rock star with legions of adoring fans. How do they manage to be so great at life? By acquiring and applying multiple skills to make themselves more valuable to others, they've become generalists, able to 'stack' their varied skills for a unique competitive edge. In How to Be Better at Almost Everything, bestselling author, fitness expert, entrepreneur, and professional business coach Pat Flynn shares the secrets to learning (almost) every skill, from marketing and music to relationships and martial arts, teaching how to combine interests to achieve greatness in any field. Discover how to: * Learn any skill with only an hour of practice a day through repetition and resistance * Package all your passions into a single tool kit for success with skill stacking * Turn those passions into paychecks by transforming yourself into a person of interest To really get ahead in today's fast-paced, constantly evolving world, you need a diverse portfolio of hidden talents you can pull from your back pocket at a moment's notice. The good news? You don't need to be a genius or a prodigy to get there - you just have to be willing to learn. How to Be Better at Almost Everything will teach you how to make your personal and professional goals a reality, starting today.

The Economic Analysis of Universities - Strategic Groups and Positioning (Hardcover, illustrated edition): Susanne Warning The Economic Analysis of Universities - Strategic Groups and Positioning (Hardcover, illustrated edition)
Susanne Warning
R3,070 Discovery Miles 30 700 Ships in 12 - 17 working days

Higher education, especially that which is publicly funded, is under increasing scrutiny from politicians and the public as competition in this sector increases. Susanne Warning provides a comprehensive analysis of the strategic positioning of public universities as service providers in a competitive sector. The author develops two distinct theoretical approaches to the analysis of public universities. The first is the concept of strategic groups, originating in management theory. It implies that due to different returns on investment in teaching quality and research quality, heterogeneity will exist in the university sector. The second approach involves a three-stage duopoly game of competition between universities, and is underpinned by the industrial economics literature. Universities in this formal equilibrium model of differentiation position themselves in terms of teaching and research quality in order to attract students. Although the analysis is based on data for German publicly funded universities, however, the author's conclusions offer important insights for all countries where publicly funded universities play a role, particularly in the current climate of shifts towards more competitive university systems. With an exclusive combination of economic analysis and institutional data, this book will prove invaluable for anyone with a particular interest in the economics of higher education.

HOW TCS BUILT AN INDUSTRY FOR INDIA (Hardcover): R. Gopalakrishnan HOW TCS BUILT AN INDUSTRY FOR INDIA (Hardcover)
R. Gopalakrishnan
R270 R197 Discovery Miles 1 970 Save R73 (27%) Ships in 9 - 15 working days
The International Handbook of Competition (Hardcover, New ed.): Manfred Neumann, Jurgen Weigand The International Handbook of Competition (Hardcover, New ed.)
Manfred Neumann, Jurgen Weigand
R4,987 Discovery Miles 49 870 Ships in 12 - 17 working days

This indispensable Handbook examines both economic and legal aspects of competition policy and industrial organization. It provides a scholarly review of the state of the art regarding economic theory, empirical evidence and standards of legal evaluation. The book aims primarily at furthering our understanding of the interplay between economic reasoning and legal expertise by concentrating on the fundamental issues and principles underlying competition policy. Following a comprehensive introduction, the authors investigate a number of important themes including: * the natural limits of competition * efficiency versus market power * small firms, innovation and competition * trade policy and competition policy * financial services * the political economy of antitrust * dominance and monopolization * identifying anti-trust markets * competition policy versus regulation * competition policy in a globalized economy. Each of the specially commissioned chapters, written by leading authorities in the field, provides a stimulating exploration of the intricacies of competition policy. The book will be accessible to a wide audience including students of economics and law, public administrators, lawyers, consultants and business managers. It will also be of particular interest to policymakers in EU accession countries who are required to introduce an appropriate legal framework to implement EU competition policy.

Monopolies, Mergers and Competition Policy (Hardcover): F.M. Scherer Monopolies, Mergers and Competition Policy (Hardcover)
F.M. Scherer
R3,195 Discovery Miles 31 950 Ships in 12 - 17 working days

This book collects some of the author's most illuminating recent papers on competition policy published since the turn of the millennium. They focus on three main themes: how technological innovation leads to monopolistic market structures and is reciprocally influenced by them; how competition agencies deal with the links from merger to economic efficiency, static and dynamic; and the behavioral problems posed by 'tacit' collusion and monopoly power in vertical market chains. Taken together they provide unique insight into competition, mergers and monopolies from one of the leading pioneers in the field.

Barriers to International Technology Transfer (Paperback, Softcover reprint of hardcover 1st ed. 1997): J. Kirkland Barriers to International Technology Transfer (Paperback, Softcover reprint of hardcover 1st ed. 1997)
J. Kirkland
R5,702 Discovery Miles 57 020 Ships in 10 - 15 working days

The importance of technology transfer to innovation and wealth creation is now recog nised by most governments. As the policy debate has intensified, however, it has become clear that the problem of encouraging successful transfer is complex, and requires an interdisciplinary approach. The collection of papers in this volume is deliberately diverse. It offers perspectives from economics, sociology, science, engineering and public administration, and also from outside academic life, from those involved at the 'sharp end' of technology licensing and administering government research programmes. Contributions are also drawn from a rangeofnational backgrounds-the authors are drawn from ten countries, from through out Europe and North America. The main focus for the papers was a NATOAdvanced Study Workshop, which took place at the National Institute ofEconomic and Social Research, London, in September 1995. Unfortunately time and space has prevented all of the contributions appearing here, but all those who attended played an important role in making the event such a success. Thanks are also due to Dr Alain Jubier and his colleagues at NATO, without whose support and advice the seminarcould not have take place, to my fellow organising committee members Dr Katalin Balazs, Dr Linda Parker and Professor Steve Woolgar, and to Monica Miglior who, in addition to assisting in the conference organisation, pro vided detailed notes on sessions which helped greatly in later analysis."

Competitive Strategy For Dummies (Paperback, New): R. Pettinger Competitive Strategy For Dummies (Paperback, New)
R. Pettinger 1
R816 R708 Discovery Miles 7 080 Save R108 (13%) Ships in 10 - 15 working days

Fundamental to management thinking and economic theory, Competitive Strategy offers a framework for understanding the underlying forces of competition in industry and business.

This book explains the ideas, theories and principles of Competitive Strategy in simple, straightforward terms. It shows readers how to use competitive tools and strategies to understand the underlying forces of competition in industry and business and apply them to assess industries, understand competitors, choose competitive positions and gain - and maintain competitive advantage.

Chapters include: What Competitive Strategy actually isThe foundations of strategy and the five forces of competitionAssessing the competition and strategic management in actionDeveloping a competitive strategyLooking to the future and mergers and acquisitions

Competitiveness, Technology and Skills (Hardcover): Sanjaya Lall Competitiveness, Technology and Skills (Hardcover)
Sanjaya Lall
R4,950 Discovery Miles 49 500 Ships in 12 - 17 working days

Competitiveness becomes a growing concern for developing countries as they liberalise their economies and open up to global trade, investment and technology flows. They fear that liberalisation by itself may not, in the presence of market and institutional deficiencies, lead to the optimal allocation of resources. In particular, it may lead to the realisation of static rather than dynamic comparative advantages - a threat to sustained growth in a world of rapid technical change. This book draws together recent contributions by Sanjaya Lall - a leading authority on international investment, technology and industrial policy - on competitiveness and its major determinants. It draws upon his wide experience of competitiveness analysis in Asian and African countries and his recent work on technology and skills. It contains his most important published material as well as previously unpublished articles, and will be of interest to students, researchers and policy analysts interested in industrial development, technology and human resources.

Regulatory Reform and Competitiveness in Europe, 1 - Horizontal Issues (Hardcover): Giampaolo Galli, Jacques Pelkmans Regulatory Reform and Competitiveness in Europe, 1 - Horizontal Issues (Hardcover)
Giampaolo Galli, Jacques Pelkmans
R5,106 Discovery Miles 51 060 Ships in 12 - 17 working days

Concerns about European prospects for competitiveness, jobs and growth are high on the European Union agenda and regulatory reform, both at national and EU levels, is widely recognised as a crucial tool for improving the performance of European companies. Despite the single market, selective sectoral regulatory reform and certain reforms at the national level, regulation in Europe still tends to discourage new entrants, impede new production methods and inhibit the exit of existing competitors. It often increases costs without providing compensatory benefits, reduces operational flexibility and distorts capital expenditure, creating obstacles to innovation. The authors in this book argue that regulatory reform can, more often than not, help improve the competitiveness of companies while generating net growth effects for the European Union as a whole.In this book, the authors discuss the horizontal issues involved in regulatory reform. Following an extended introduction by the editors, two general chapters address regulation and growth, and the regulatory burdens and failures in Europe. Other chapters deal with national competition policy, state aid, EU environmental policy, reforms in product markets, labour market reforms, the regulatory environment of small and new firms, and the current, insufficient EU reforms to improve regulatory quality. Throughout the book the authors aim to demonstrate how the market can function more efficiently and offer policy recommendations to show how regulatory reform can improve competitiveness at the firm level as well as performance at the industry, national and EU levels.

The Economics of the European Patent System - IP Policy for Innovation and Competition (Paperback): Dominique. Guellec, Bruno... The Economics of the European Patent System - IP Policy for Innovation and Competition (Paperback)
Dominique. Guellec, Bruno Van Pottelsberghe De La Potterie
R1,297 Discovery Miles 12 970 Ships in 12 - 17 working days

Why does society allow, or even encourage, private appropriation of inventions? When do patents encourage competition, when do they hamper it? How should society design the compromise between the interest of the inventor and the interest of the users of patented inventions? How should the patent system adapt to new technological areas?
These questions and many more are addressed by the authors in this groundbreaking analysis of the economics behind the European patent system. Beginning with the history and principles of the patent system, the book then examines the economic effects of patenting on innovation and the diffusion of technology and growth. Throughout the book the theory and the reality are discussed alongside real world examples and comparison between the European, USA, and Japanese patent systems.

Digital Renaissance - What Data and Economics Tell Us about the Future of Popular Culture (Hardcover): Joel Waldfogel Digital Renaissance - What Data and Economics Tell Us about the Future of Popular Culture (Hardcover)
Joel Waldfogel
R758 R591 Discovery Miles 5 910 Save R167 (22%) Ships in 12 - 17 working days

How digital technology is upending the traditional creative industries-and why that might be a good thing The digital revolution poses a mortal threat to the major creative industries-music, publishing, television, and the movies. The ease with which digital files can be copied and distributed has unleashed a wave of piracy with disastrous effects on revenue. Cheap, easy self-publishing is eroding the position of these gatekeepers and guardians of culture. Does this revolution herald the collapse of culture, as some commentators claim? Far from it. In Digital Renaissance, Joel Waldfogel argues that digital technology is enabling a new golden age of popular culture, a veritable digital renaissance. By reducing the costs of production, distribution, and promotion, digital technology is democratizing access to the cultural marketplace. More books, songs, television shows, and movies are being produced than ever before. Nor does this mean a tidal wave of derivative, poorly produced kitsch; analyzing decades of production and sales data, as well as bestseller and best-of lists, Waldfogel finds that the new digital model is just as successful at producing high-quality, successful work as the old industry model, and in many cases more so. The vaunted gatekeeper role of the creative industries proves to have been largely mythical. The high costs of production have stifled creativity in industries that require ever-bigger blockbusters to cover the losses on ever-more-expensive failures. Are we drowning in a tide of cultural silt, or living in a golden age for culture? The answers in Digital Renaissance may surprise you.

Family Business - Key Issues (Paperback, 2005 ed.): D. Kenyon-Rouvinez, J Ward Family Business - Key Issues (Paperback, 2005 ed.)
D. Kenyon-Rouvinez, J Ward
R2,675 Discovery Miles 26 750 Ships in 10 - 15 working days

The family business has been the most prevalent and pervasive form of business in many countries and raises particular questions concerning succession and governance and in particular the relationships between management, board members and family members. This book is a collection of articles by leading thinkers and practitioners on the family business which covers such issues as assuring a healthy family business, family strategy, governance and succession.

Nationalstaatliche Institutionen im Wettbewerb (German, Hardcover, Reprint 2014): Gerhard Wegner Nationalstaatliche Institutionen im Wettbewerb (German, Hardcover, Reprint 2014)
Gerhard Wegner
R3,429 Discovery Miles 34 290 Ships in 12 - 17 working days

In the debate surrounding system competition the question is posed regarding whether the competition among nation states for mobile resources is generally desirable or whether it represents a dubious, undesirable trend in the socioeconomic political order. The work discusses matters of system competition, and in particular, whether and in which fields the system competition needs supranational regulations, which in turn channel the competitive processes in a more desirable manner.

Global Competitiveness and Innovation - An Agent-Centred Perspective (Paperback, 2004 ed.): G. Clark, P. Tracey Global Competitiveness and Innovation - An Agent-Centred Perspective (Paperback, 2004 ed.)
G. Clark, P. Tracey
R2,884 Discovery Miles 28 840 Ships in 10 - 15 working days

The key arguments and debates about globalization have raised searching questions about the significance of national and regional borders for the competitive strategies of individuals, firms and industries." Global Competitiveness and Innovation" seeks to address these issues by exploring four key topics: The status of economic agents in the emerging global economy; the limits of path dependence and the scope of agent action; the relationship between agents' decision-making and their environments; and agents' learning capacities in a world of information and knowledge creation.

Corporate Finance, Innovation, and Strategic Competition (Paperback, 2003 ed.): Cornelia Neff Corporate Finance, Innovation, and Strategic Competition (Paperback, 2003 ed.)
Cornelia Neff
R2,987 Discovery Miles 29 870 Ships in 10 - 15 working days

This book analyzes how corporate finance decisions influence strategic competition and innovation of firms in the product market. We consider bank loan financing and venture capital financing. Due to assymetric information, firms must sign special contracts with banks or venture capitalists. The financial contracts, in turn, determine the competitive strategies of firms in the product market. Firms compete in prices for market shares. In addition to that, firms invest in R&D in order to induce product or process innovation. We show that better access to financial resources improves a firm's market position and leads to a higher rate of innovation. Cash-rich firms may even decide to prey upon financially restricted rivals in order to prevent new market entry or to induce market exit.

Smart Retail - Winning ideas and strategies from the most successful retailers in the world (Paperback, 4th Edition): Richard... Smart Retail - Winning ideas and strategies from the most successful retailers in the world (Paperback, 4th Edition)
Richard Hammond
R516 R385 Discovery Miles 3 850 Save R131 (25%) Ships in 9 - 15 working days

Discover the secrets of some of the world’s biggest and leading shops and online retailers and get a competitive edge. Covering everything from creating the ultimate retail experience to understanding the customer and the importance of motivated shop floor workers, this is the book that will guide you, your managers, team-workers, and anybody working in or learning about retail to success and profits.

•Fully updated to reflect the fast-moving and ever-changing world of retail
•Includes five essential new chapters featuring the very latest thinking, new case studies and the most cutting edge tactical thinking and strategic planning.
•Examines and coaches on traditional retail models alongside the rise in multi-channel, multiplatform retail and the exponential rise in the use of technology.
•Practical, inspiring, comprehensive and authoritative, it’s easy to follow and quick to put into practice
•Delivers outcomes that retailers want: how to grow their sales, boost their profits, develop loyalty and deliver an exceptional, memorable and envied customer experience.
•A wide appeal including retail entrepreneurs, existing managers of all levels, shop-floor staff and anybody interested in what retail is, how it works and what it means in the 21st Century.

THE CLASSIC, HIGHLY REGARDED AND DEFINITIVE GUIDE TO RETAIL SUCCESS.

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