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Books > Social sciences > Sociology, social studies > Emergency services

The Police In Occupation Japan - Control, Corruption and Resistance to Reform (Hardcover, Annotated Ed): Christopher Aldous The Police In Occupation Japan - Control, Corruption and Resistance to Reform (Hardcover, Annotated Ed)
Christopher Aldous
R4,511 Discovery Miles 45 110 Ships in 10 - 15 working days

The police force in Japan has frequently been idealized by Western commentators, who trace its origin to the American Occupation of Japan (1945-52) "Police in Occupation Japan" challenges the assumptions that underlie these accounts, focusing on the problems that attended the reform of the Japanese police during the Occupation. Drawing on a wide range of primary sources, Christopher Aldous explores the extent to which America failed in its goal of "democratizing" the Japanese police force, arguing that deeply-rooted tradition, the pivotal importance of the black market, and America's decision to opt for an indirect Occupation led to resistance to reform. His study concludes with a consideration of the postwar legacy of the Occupation's police reform, and explores a number of recent controversies.

The Clinical Directorate (Paperback, 1 New Ed): Noel Austin, Sue Dopson The Clinical Directorate (Paperback, 1 New Ed)
Noel Austin, Sue Dopson
R960 Discovery Miles 9 600 Ships in 10 - 15 working days

* A practical introduction to the business of management for doctors and managers at all levels * This simple guide provides easy-to-use tools and techniques * It explains jargon, presents managerial tasks in context and provides managerial models

Rationalizing Acute Care Services (Paperback, 1st New edition): Pauline Mistry Rationalizing Acute Care Services (Paperback, 1st New edition)
Pauline Mistry
R960 Discovery Miles 9 600 Ships in 10 - 15 working days

Rationalization is concerned with making the most effective use of the resources available. In many places where this process is taking place it is plagued with public opposition and misunderstanding. Hitherto, rationalization in the acute care sector has primarily been concerned with closing sites, closing beds, moving beds between services, and moving beds from one site to another. This book discusses the need for rationalization in the context of health service reforms and future strategy. It considers recent changes in the health service, the case for rationalization, health care needs, the role of public relations, the future of the acute care hospital, site and facilities appraisal, and the costs of rationalization. The text is essential reading for managers and clinicians involved in acute care services, non-executive members of boards and trusts, and students of health services management.

The Rise of Big Data Policing - Surveillance, Race, and the Future of Law Enforcement (Paperback): Andrew Guthrie Ferguson The Rise of Big Data Policing - Surveillance, Race, and the Future of Law Enforcement (Paperback)
Andrew Guthrie Ferguson
R665 R609 Discovery Miles 6 090 Save R56 (8%) Ships in 10 - 15 working days

Winner, 2018 Law & Legal Studies PROSE Award The consequences of big data and algorithm-driven policing and its impact on law enforcement In a high-tech command center in downtown Los Angeles, a digital map lights up with 911 calls, television monitors track breaking news stories, surveillance cameras sweep the streets, and rows of networked computers link analysts and police officers to a wealth of law enforcement intelligence. This is just a glimpse into a future where software predicts future crimes, algorithms generate virtual "most-wanted" lists, and databanks collect personal and biometric information. The Rise of Big Data Policing introduces the cutting-edge technology that is changing how the police do their jobs and shows why it is more important than ever that citizens understand the far-reaching consequences of big data surveillance as a law enforcement tool. Andrew Guthrie Ferguson reveals how these new technologies -viewed as race-neutral and objective-have been eagerly adopted by police departments hoping to distance themselves from claims of racial bias and unconstitutional practices. After a series of high-profile police shootings and federal investigations into systemic police misconduct, and in an era of law enforcement budget cutbacks, data-driven policing has been billed as a way to "turn the page" on racial bias. But behind the data are real people, and difficult questions remain about racial discrimination and the potential to distort constitutional protections. In this first book on big data policing, Ferguson offers an examination of how new technologies will alter the who, where, when and how we police. These new technologies also offer data-driven methods to improve police accountability and to remedy the underlying socio-economic risk factors that encourage crime. The Rise of Big Data Policing is a must read for anyone concerned with how technology will revolutionize law enforcement and its potential threat to the security, privacy, and constitutional rights of citizens. Read an excerpt and interview with Andrew Guthrie Ferguson in The Economist.

Institutions in Turbulent Environments - A Study of the Impact of Environmental Change upon Institutions for the Intellectually... Institutions in Turbulent Environments - A Study of the Impact of Environmental Change upon Institutions for the Intellectually Disabled (Hardcover)
T.P. Keating
R3,655 Discovery Miles 36 550 Ships in 10 - 15 working days

Published in 1999. Contemporary organizations are faced with increasingly rapid and dramatic change within their political, cultural and technological environments. Institutions in Turbulent Environments critically examines the way organizations respond to these changes,with a particular focus upon the institutional disability sector. The book examines available theory concerning organizational contingency, adaptation and population ecology. It utilizes a framework developed from this theory to examine the ways in which a major institution for the intellectually disabled responded to the turbulence within its environment. It uses this data to re-examine theory and to propose changes to the way organization/environment relationships are understood.

On the Frontlines of the Welfare State - How the Fire Service and Police Shape Social Problems (Paperback): Barry Goetz On the Frontlines of the Welfare State - How the Fire Service and Police Shape Social Problems (Paperback)
Barry Goetz
R1,669 Discovery Miles 16 690 Ships in 10 - 15 working days

Although public safety agencies protect our well-being, they also shape social problems and community inequities. Public safety protections promote what T.H. Marshall called "social rights" of equitable citizenship. Frontlines of Welfare State shows how public safety agencies function as welfare state agencies, responsible for a range of essential public functions including emergency service, criminal investigation, regulatory oversight and social service outreach. Furthermore, this volume shows how public safety agencies are being asked to absorb more social welfare functions amidst cut-backs in other areas of the welfare state. Two areas of public safety are examined: arson control and fire prevention, especially within the contexts of urban change and gentrification, and community policing, especially as a mechanism of expanding drug treatment service and prevention programs. Facilitating a greater understanding of institutional biases within the state built around organizational structures, procedures and cultures and their impact on social outcomes, this original and exciting book will be of interest to researchers, practitioners and undergraduate and postgraduate students in the fields of Policing and Fire Control, Public Policy and Administration, Drugs and Substance Abuse and White Collar Crime.

Health and the New Media - Technologies Transforming Personal and Public Health (Paperback): Linda M. Harris Health and the New Media - Technologies Transforming Personal and Public Health (Paperback)
Linda M. Harris
R1,304 Discovery Miles 13 040 Ships in 10 - 15 working days

This book presents an evaluation framework for assessing the impact of the new media on the health care system by juxtaposing characteristics of emerging information and communication technologies (interactive, seamlessly connected, and user-driven) and health care objectives (to increase access, improve quality, and manage costs). Each chapter provides a unique set of tools and perspectives on how to harness these new media to improve individual health and the health care delivery system. This innovative volume has also stimulated the creation of a "Forum on Health and the New Media" on the World Wide Web (http: //Health.Dartmouth.edu/NewMedia/). The forum offers highlights of the book as well as links to the authors and related web sites.
The volume is divided into six sections as follows:
*The "Overview" juxtaposes characteristics of the new media (interactive, connected, and user-driven) with the three criteria for health care improvement: increased access, improved quality, and cost management. It offers a New Media and Health Care matrix of criteria for building and evaluating emerging health care systems.
*The "Delivery" -- how new media can enhance the delivery of health care -- includes chapters on: managed care, demand management and self-care, telemedicine for rural residents, and how the Internet can be used to facilitate collaboration among health researchers and providers.
*Health Information -- the life blood of health care -- addresses the potential for: extending the traditional flow of health information (from researchers to providers) to reach patients who want to share in decisions about their care; and the federal government's role in providing health information to the public.
*Health Education discusses: integrating multimedia health programming for public schools; using networked multimedia and simulation technologies and new learning theories that promise to transform public health education; and educating health providers and patients through interactive media and drama.
*Potholes Along the Highway provides a sobering balance to otherwise rather optimistic assumptions that a national information infrastructure will be forthcoming.
*The New Media: Annotated Glossary provides computing and networking technology tools for readers who are not fluent in cyberlanguage.

Healthy, Wealthy or Wise? - Issues in American Health Care Policy (Hardcover, New): David W. Stewart Healthy, Wealthy or Wise? - Issues in American Health Care Policy (Hardcover, New)
David W. Stewart
R2,795 Discovery Miles 27 950 Ships in 10 - 15 working days

This book focuses on the problems in America's health care system that have developed over the past 30 years and that will be with us for the next 30 years. It goes beyond mind-numbing quantitative data to probe the underlying causes of the nation's difficulties. Three broad questions are addressed: Why are health care costs in the United States higher than elsewhere? What needs to be done to bring down costs without lowering quality? Is America doing enough about research, prevention, and public information?

Healthy, Wealthy or Wise? - Issues in American Health Care Policy (Paperback, New): David W. Stewart Healthy, Wealthy or Wise? - Issues in American Health Care Policy (Paperback, New)
David W. Stewart
R932 Discovery Miles 9 320 Ships in 10 - 15 working days

This book focuses on the problems in America's health care system that have developed over the past 30 years and that will be with us for the next 30 years. It goes beyond mind-numbing quantitative data to probe the underlying causes of the nation's difficulties. Three broad questions are addressed: Why are health care costs in the United States higher than elsewhere? What needs to be done to bring down costs without lowering quality? Is America doing enough about research, prevention, and public information?

Marketing and Healthcare Organizations (Paperback, 1 New Ed): Colin Gilligan, Robin Lowe Marketing and Healthcare Organizations (Paperback, 1 New Ed)
Colin Gilligan, Robin Lowe
R1,176 Discovery Miles 11 760 Ships in 10 - 15 working days

The need for a more conscious, focused and proactive approach to the management of health-care organizations has increased substantially. One consequence of this is that health-care managers are having to look at managerial approaches and techniques that previously were the province of the private sector. Prominent among those is the whole area of marketing. This work takes a broad approach to the marketing process, highlighting some of the challenges that health-care managers and medical professionals are having to face. Having done this, the authors move on to examine some of the characteristics of good and bad management practice. It is against this background that, in subsequent chapters, they turn their attention to the question of marketing and how it might best contribute to the management of organizations throughout the health sector. Each chapter includes questions and checklists offering scope for applying marketing principles to primary and secondary health-care organizations of all types, sizes and specialities.

Police Psychology Into the 21st Century (Hardcover): Martin I. Kurke, Ellen M. Scrivner Police Psychology Into the 21st Century (Hardcover)
Martin I. Kurke, Ellen M. Scrivner
R4,541 Discovery Miles 45 410 Ships in 10 - 15 working days

As we approach the 21st century, there is a discernable shift in policing, from an incident-driven perspective to a proactive problem solving stance often described as "community policing." In this volume a panel of 21 psychologists examine the changing directions in policing and how such changes impact on psychological service delivery and operational support to law enforcement agencies. The book describes existing and emerging means of providing psychological support to the law enforcement community in response to police needs to accommodate new technology, community-oriented problem solving technology, crime prevention, and sensitivity to community social changes.
Senior psychologists who are sworn officers, federal agents and civilian employees of federal, state and local law enforcement agencies comprise the team of chapter authors. Their perspectives encompass their collective experience "in the trenches" and in law enforcement management and administrative support roles. They discuss traditional applications of psychology to police selection, training and promotion processes, and in trauma stress management and evaluation of fitness for duty. Concerns related to police diversity and police family issues are also addressed, as are unique aspects of police stress management. Additional chapters are dedicated to establishing psychological service functions that currently are less familiar to police agencies than they are to other government and private sector service recipients. These chapters are devoted to police psychologists as human resource professionals, as human factors experts in accommodating to new technology and to new legal requirements, as organizational behavioral experts, and as strategic planners.
This text is recommended reading for two groups:
*police and public safety administators whose work takes them--or should take them--into contact with police psychologists;
*practicing and would-be police psychologists concerned with the emerging trends in the application of psychology to police and other public safety programs.

Future Options for General Practice - Primary Care Development (Paperback, 1 New Ed): Geoff Meads, Ian Carruthers Future Options for General Practice - Primary Care Development (Paperback, 1 New Ed)
Geoff Meads, Ian Carruthers
R904 Discovery Miles 9 040 Ships in 10 - 15 working days

With the advent of the new health authorities, multifunds and consortia, it is likely that the GP's professional leadership of primary care will rapidly become only one of a number of provider options. This book defines some of the future options for the organization of primary care. The evolving possible roles of GPs and practices in these changing circumstances are examined closely. As the new health authorities come into full legislative force, how will they deploy the combined financial allocations for primary and secondary care to support their new capacity to enter into local contracts? Which health care providers will emerge in this market place in response to this shift in commissioning power? These are critical questions for general practice. With contributions from a variety of sources that reflect the varied origins of organizational initiatives, this is a book for planners, providers and purchasers of extended primary care.

Police Responses to People with Mental Illnesses - Global Challenges (Paperback): Duncan Chappell Police Responses to People with Mental Illnesses - Global Challenges (Paperback)
Duncan Chappell
R1,658 Discovery Miles 16 580 Ships in 10 - 15 working days

According to the World Health Organisation during their lifetime more than one quarter of all individuals will develop one or more mental or behavioural disorders. Given prevalence data like this it is not surprising that wherever they reside on the planet many persons suffering from a mental disorder, or as is more commonly termed in popular parlance a mental illness, are likely to come into contact with police at some stage in their lives. Indeed, research conducted in a number of countries suggests that about 10 per cent of all community police work involves some form of interaction with a person with a mental illness. From a police perspective these encounters are not only frequent but also often sensitive and challenging. Despite the difficulties associated with this important aspect of community policing surprisingly scant attention has been given to the development of empirically tested and established best practice approaches to managing police interactions with persons with mental illnesses. The literature that does exist is principally derived from North American sources although more recent and interesting developments have been reported in Australia and the United Kingdom. The principal aim of Police Responses to People with Mental Illnesses is to seek to reduce this gap in the literature by providing an international overview of some of the latest research and policy developments in the field, and the challenges still to be confronted in many places in overcoming cultural and associated barriers to protecting the rights of the mentally ill. This book was originally published as a special issue of Police Practice and Research: An International Journal.

Psychology and Policing (Hardcover): Neil Brewer, Carlene Wilson Psychology and Policing (Hardcover)
Neil Brewer, Carlene Wilson
R4,951 Discovery Miles 49 510 Ships in 10 - 15 working days

Psychological theory and research have much to contribute to the knowledge and skill bases underlying effective policing. Much of the relevant information, however, is dispersed across a variety of different psychological and criminal justice/policing journals and seldom integrated for those applied psychologists interested in policing issues or for police policymakers/administrators and others working in the criminal justice area who are not familiar with the psychological literature.
Designed to accommodate the needs of these different groups, this book addresses both operational policing issues and issues relevant to the improvement of organizational functioning by providing integrative reviews of psychological theory and research that deal with effective policing. It illustrates how the theory and research reviewed are relevant to specific policing practices. These include eyewitness testimony, conflict resolution, changing driver behavior, controlling criminal behavior, effective interviewing, and techniques of face reconstruction. The volume's readable style makes it accessible to a diverse audience including undergraduate and postgraduate students in forensic/organizational/applied psychology, criminal justice, and police science programs, and police administrators and policymakers. It will also interest psychologists whose primary focus includes policing and criminal justice issues. The book should draw attention to the often unrecognized and valuable contribution that mainstream psychology can make to the knowledge base underpinning a wide variety of policing practices.

Priority Setting in Action - Purchasing Dilemmas (Paperback, 1 New Ed): Frank Honigsbaum, John Richards, Tony Lockett Priority Setting in Action - Purchasing Dilemmas (Paperback, 1 New Ed)
Frank Honigsbaum, John Richards, Tony Lockett
R960 Discovery Miles 9 600 Ships in 10 - 15 working days

The power of purchasers exposes the weaknesses of conventional thinking on the costs and benefits of priorities. Health policy analysts now have to develop rational criteria to support decisions in a process which may be inherently intuitive. This authoritative and practical text points the way towards clear choices in resource allocation and the implications of these choices on expenditure diverted among different health care programmes.

Releasing Resources to Achieve Health Gain (Paperback, 1 New Ed): Christopher Riley, Morton Warner, Amanda Pullen Releasing Resources to Achieve Health Gain (Paperback, 1 New Ed)
Christopher Riley, Morton Warner, Amanda Pullen
R1,439 R1,299 Discovery Miles 12 990 Save R140 (10%) Ships in 10 - 15 working days

In every developed country, health care managers, clinicians, purchasers and providers are having to extract greater output from cash-limited resources. This book reviews a wide range of areas of current concern together with the practical experience of those responsible for improvement and change. The opportunities and pitfalls they identify should stimulate innovation and fresh ideas in those faced with similar situations.

Race, Immigration, and Social Control - Immigrants' Views on the Police (Hardcover, 1st ed. 2018): Ivan Y Sun, Yuning Wu Race, Immigration, and Social Control - Immigrants' Views on the Police (Hardcover, 1st ed. 2018)
Ivan Y Sun, Yuning Wu
R4,216 Discovery Miles 42 160 Ships in 10 - 15 working days

This book discusses the issues surrounding race, ethnicity, and immigrant status in U.S. policing, with a special focus on immigrant groups' perceptions of the police and factors that shape their attitudes toward the police. It focuses on the perceptions of three rapidly growing yet understudied ethnic groups - Hispanic/Latino, Chinese, and Arab Americans. Discussion of their perceptions of and experience with the police revolves around several central themes, including theoretical frameworks, historical developments, contemporary perceptions, and emerging challenges. This book appeals to those interested in or researching policing, race relations, and immigration in society, and to domestic and foreign government officials who carry law enforcement responsibilities and deal with citizens and immigrants in particular.

Screening in Child Health Care - Report of the Dutch Working Party on Child Health Care (Paperback, 1 New Ed): Micha De Winter Screening in Child Health Care - Report of the Dutch Working Party on Child Health Care (Paperback, 1 New Ed)
Micha De Winter
R960 Discovery Miles 9 600 Ships in 10 - 15 working days

Child surveillance is a subject of increasing scientific, social and political debate in many countries of the world. In the UK, protocols for effective action are based on a government report, 'Health for all children'. The research which gave rise to these protocols has been developed further in the Netherlands and, drawing on the experience of other health care systems, has produced conclusions which challenge some widely-accepted assumptions about appropriate procedures. This book reviews the international research and recommendations of the Dutch working party. It presents an authoritative and practical survey of the contents and frequency of child health surveillance programmes, procedures for quality control and improvement, possibilities for parental involvement, and the levels of expertise necessary to run programmes effectively. It offers a clear vision of a more sophisticated approach to child health care and is therefore an important reference for community paediatricians and others involved in the development of primary care.

Ndyuka (Hardcover): George L. Huttar, Mary L. Huttar Ndyuka (Hardcover)
George L. Huttar, Mary L. Huttar
R7,941 Discovery Miles 79 410 Ships in 10 - 15 working days

This volume offers a thorough description of the Ndyuka creole language. Following the "Descriptive Grammar Series" outline, it details a full range of grammatical, phonological and lexical information, written with the interests of formalists, functionalists, creolists and students of language universals and typology in mind. It presents liguistic judgements by both beginning and trained native speakers of Ndyuka, as well as close study of texts. More than 2000 examples of constructions and forms are considered in context and these give the reader a picture of all the stuctural and functional aspects of this radical creole. The authors have been closely acquainted with the Ndyuka language community for more than 25 years and demonstrate the intuitions of Ndyuka speakers. Numerous cross references and an index of forms and topics of special interest supplement the text, facilitating the testing of hypotheses on language universals, typology, creolization and processes such as clefting, relativization and verb serialization.

Measuring Health And Medical Outcomes (Paperback): Crispin Jenkinson Measuring Health And Medical Outcomes (Paperback)
Crispin Jenkinson
R1,969 Discovery Miles 19 690 Ships in 10 - 15 working days

A clear analysis of the design, potential uses and limitations of questionnaires in measuring health from the perspective of the patient. Practical examples illustrate the methodological issues and guide the reader through good and bad practice. The book will appeal to academics, postgraduates and advanced undergraduates in medical sociology, health economics, social/health psychology, public health and epidemiology. It will also be extremely helpful to social science researchers outside these areas who have an interest in the use of questionnaires in an applied field.; "Social research today" is a forthcoming series of books devoted to the illumination of significant methodological topics in the social sciences and professional social research. The structure of social inquiry combines two separate elements: empirical evidence and organizing ideas and theories. Both are necessary for successful social understanding; one without the other is barren. This series will be concerned with the means by which this structure is maintained and kept standing and upright. The books in the series are intended for undergraduates in the social sciences, postgraduate students undergoing research training, and those undertaking social research of whatever kind. Broadly conceived, research methodology refers to the general grounds for the validity of social science propositions. How do we know what we do know about the social world? More narrowly, it deals with questions such as h.; This book is intended for academics, postgraduates and advanced undergraduates within medical sociology, health economics, social/health psychology, public healthand epidemiology. Social science researchers with an interest in theuse of questionnaires in an applied field.

Priority Setting Processes for Healthcare - In Oregon, USA; New Zealand; the Netherlands; Sweden; and the United Kingdom... Priority Setting Processes for Healthcare - In Oregon, USA; New Zealand; the Netherlands; Sweden; and the United Kingdom (Paperback, 1st New edition)
Frank Honigsbaum, Chris Ham, Johann Calltorp, Stefan Holmstroem
R960 Discovery Miles 9 600 Ships in 10 - 15 working days

In the face of the relentless rise in health costs, many countries have had to set priorities so that maximum benefit can be made of unlimited funds. This book shares the experience of those which have taken a lead in this field, and draws on models being developed in Oregon, New Zealand, The Netherlands and Sweden as well as the UK. It discusses the strengths and weaknesses of each system from which healthcare planners and managers can draw their own conclusions and apply to the situation for which they are responsible.

An Introduction To Health - Policy, Planning and Financing (Paperback): Brian Abel-Smith An Introduction To Health - Policy, Planning and Financing (Paperback)
Brian Abel-Smith
R2,858 Discovery Miles 28 580 Ships in 10 - 15 working days

This book concerns itself with the key question: how to improve health in a cost effective and politically acceptable way. What makes people healthy? Why are the poor less healthy than the rich? Why do some countries have a better health record than others? An Introduction to Health is divided into four parts comprising the determinants of health, health service planning, health service financing, and controlling costs and securing user-friendly services.

Reducing Crime - A Companion for Police Leaders (Hardcover): Jerry Ratcliffe Reducing Crime - A Companion for Police Leaders (Hardcover)
Jerry Ratcliffe
R5,756 Discovery Miles 57 560 Ships in 10 - 15 working days

How do I reduce crime in my police command? How do I tackle chronic crime problems? How do I address the long-term issues that have plagued my community? How do I analyze crime and criminal behaviour? How do I show evidence of success in crime reduction? What works, what doesn't, and how do we know? Providing answers to these questions and more, this engaging and accessible book offers a foundation for leadership in modern policing. Blending concepts from crime science, environmental criminology, and the latest research in evidence-based policing, the book draws on examples from around the world to cover a range of issues such as: how to analyze crime problems and what questions to ask, why the PANDA model is your key to crime reduction, key features of criminal behavior relevant to police commanders, the current research on what works in police crime prevention, why to set up systems to avoid surprises and monitor crime patterns, how to develop evidence of your effectiveness, forming a crime reduction plan, tracking progress, and finally, how to make a wider contribution to the policing field. Crammed with useful tips, checklists and advice including first-person perspectives from police practitioners, case studies and chapter summaries, this book is essential reading both for police professionals taking leadership courses and promotion exams, and for students engaged with police administration and community safety.

Policing for a New South Africa (Hardcover): Mike Brogden, Clifford D Shearing Policing for a New South Africa (Hardcover)
Mike Brogden, Clifford D Shearing
R2,807 Discovery Miles 28 070 Ships in 10 - 15 working days

The state police force of South Africa has acquired massive notoriety since its formation. Its officers have developed a reputation for routinely provoking violence and torturing suspects. As the key bastion of apartheid, it is in urgent need of change. In "Policing for a New South Africa", Mike Brogden and Clifford Shearing evaluate the options for change. They critically analyze orthodox policing ideas imported from the West and contrast them with the indigenous model of independent policing from the townships of South Africa itself. Together, they offer significant possibilities for the future. Importantly, they suggest that rather than South Africans importing ideas wholesale from the West, the latter countries, in the light of the failures of their own police systems have much to learn from South Africa.

The Textbook of Total Quality in Healthcare (Hardcover): A.F. Al-Assaf, June Schmele The Textbook of Total Quality in Healthcare (Hardcover)
A.F. Al-Assaf, June Schmele
R4,227 Discovery Miles 42 270 Ships in 10 - 15 working days

Until now, no textbook on TQ has emerged that was written specifically for the healthcare industry. The Textbook of TQ in Healthcare is the first true text prepared by healthcare professionals for healthcare professionals. It provides a discussion of the tools, techniques and principles of TQ. Academic programs will find this text very useful for courses in TQ, quality management, general and strategic management and leadership.The Textbook is also an excellent reference for students and professionals in medicine, nursing, allied health services, pharmacy and healthcare administration.
The Textbook of TQ in Healthcare starts with an introduction and history of TQ and its movement from the manufacturing sector to the healthcare industry. Quality is then discussed as a major cornerstone of the healthcare delivery system. Principles, methods for implementation and the tools for assessing TQ progress are described. The Textbook concludes with a section on comparative analysis of TQ with other management philosophies. Also presented are a case study of a major healthcare facility that has actually implemented TQ and an excellent collection of articles that further expand the understanding of TQ.

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