The last two decades have seen a shift towards service-based value in a process referred to as servitization. Manufacturers have been challenged to create relevant knowledge and adapt to this change. This book has two key purposes. First of all, the authors examine the theoretical underpinnings of knowledge management and servitization, before proposing a conceptual model for knowledge co-creation and organizational knowledge management processes. Then, the model is tested through a series of case studies from Japan and Malaysia, providing insight into experiences of business transformation from produce-centric to service-centric in developed and developing Asian economies. This book will be of interest to academics, students and practitioners in servitization, knowledge creation and knowledge management, especially those interested in Asian economies.

th This volume contains papers presented during 13 International Conference on Inf- mation Systems Development - Advances in Theory, Practice and Education (ISD'2004), held in Vilnius, Lithuania, September 9-11, 2004. The intended audience for this book comprises researchers and practitioners interested in current trends in the InformationS- tems Development (ISD) ?eld. Papers cover a wide range of topics: ISD methodologies, methodengineering,businessandISmodelling,websystemsengineering,databaserelated issues, informationanalysisanddatamining,qualityassessment, costingmethods,security issues, impact of organizational environment, and motivation and job satisfaction among IS developers. The selection of papers was carried out by the International Program C- mittee. All papers were reviewed in advance by three reviewers and evaluated according to their relevance, originality and presentation quality. Papers were evaluated only on their own merits, independent of other submissions. Out of 117 submissions Program Comm- tee selected 75 research papers to be presented at the Conference. 39 best papers and 5 papers presented by invited speakers are published in this volume. th The13 InternationalConferenceonInformationSystemsDevelopmentcontinuesthe tradition started with the ? rst Polish-Scandinavian Seminar on Current Trends in Infor- tion Systems Development Methodologies, held in Gdansk, Poland in 1988. Through the years this seminar has evolved into one of most prestigious conferences in the ?eld. ISD Conferenceprovidesan internationalforumfor the exchangeof ideasbetween the research community and practitioners and offers a venue where ISD related educational issues are discussed. ISD progresses rapidly, continually creating new challenges for the professionals - volved. New concepts and approaches emerge in research as well as in practice.

This book contains practical experiences, knowledge, and insights in the evolution, formulation, and implementation of strategies and models for flexibility, innovation, and sustainable business. The book discussed the increasing significance of a flexible approach by businesses as much as possible in every area of their work-from employment policies to supply chain management (SCM). It further links this flexible approach to a sustainability strategy, which is necessary to be competitive today and in the future. This business approach is necessary to create long-term value by considering how a given organization operates in the ecological, social, and economic environment. This is linked to the next theme of the book-innovation-which is fundamental for a business to improve its processes, develop new and improved products and services for the market, increase its efficiency, and, most importantly, get better profitability. The book also delves into another buzz word in business-analytics. Companies have widely embraced the use of analytics to streamline operations and improve processes. The book explores all these critical emerging areas through the chapters in its five sections and is invaluable for management students and researchers, practicing business managers, consultants, professional institutions, and government and corporate organizations.

This open access book discusses the most modern approach to auditing complex digital systems and technologies. It combines proven auditing approaches, advanced programming techniques and complex application areas, and covers the latest findings on theory and practice in this rapidly developing field. Especially for those who want to learn more about novel approaches to testing complex information systems and related technologies, such as blockchain and self-learning systems, the book will be a valuable resource. It is aimed at students and practitioners who are interested in contemporary technology and managerial implications.

An impressive collection of the latest cutting-edge work in the dynamic field of intellectual capital. Experts from around the world discuss the current state of affairs from a variety of perspectives, providing a cross-disciplinary view of the field. All contributors presented their research at the top global conference in this field - the World Congress on Intellectual Capital. The underlying theme of the book is to explain how an organization can identify, measure, manage, leverage and act upon its collective intelligence towards the pursuit of sustainable innovation. The book is divided into three main parts which first establish a foundation of literature, then examine various measurement approaches and finally conclude with a variety of applications."This collection of papers from the conference is special for its seminal research, strategic visions, and thought-provoking discussions. Make sure this book has a place in your library!"Dr. Jac Fitz-enz, Founder and Chairman, Saratoga Institute

As global enterprise grows increasingly reliant on electronic data, processes, and procedures, studies of the management of organizational knowledge are emerging at the forefront of critical research. Current Issues in Knowledge Management combines cutting-edge research on the cultural, technical, organizational, and human issues surrounding the creation, capture, transfer, and use of knowledge in today's organizations. Providing foremost information on topics such as organizational memory, knowledge management in enterprises, enablers and inhibitors of knowledge sharing and transfer, and emerging technologies of knowledge management, this estimable reference offers vital research information to practitioners and scholars in a variety of settings.

This book describes the fundamentals of Supply Chain Management in clear and concise terms. It explains why in the near future real competition is going to be between supply chains and what the consequences will be. Managers and decision-makers will be able to build on their business's competitive advantage with the essentials provided in this work. The focus here is upon what you really need to know in order to optimally manage your processes in procurement, manufacturing, warehousing and logistics. In addition to a wealth of illustrations and examples, valuable suggestions for further expansive reading are included. Essential insights are provided into how to analyse and evaluate the supply chain, based upon key aspects from research and practice, which helps readers to initiate their own optimisation processes.

'Stats Means Business' is an introductory textbook aimed at Business Studies students who require guidance in the area of statistics. It minimizes technical language, provides clear definition of key terms, and gives emphasis to interpretation rather than technique.
'Stats Means Business' enables readers to:
* appreciate the importance of statistical analysis in business
* understand statistical techniques
* develop judgment in the selection of appropriate statistical techniques
* interpret the results of statistical analysis
There is an overwhelming need for successful managers to be able to deal competently with numerical information and this text is developed with this in mind by providing worked examples and review questions which are rooted in viable business contexts.
Each chapter includes guidance on using Excel and Minitab to produce the analysis described and explained in the chapter. The start of every chapter identifies aims and summarizes content and each is written in an accessible style. Model solutions are provided for three problems in each chapter and further solutions are available on a web site to accompany the book.
The book is suitable for first year undergraduate courses, MBA Programmes and anyone who needs support and guidance in the area of statistics.
Minimizes jargon and provides a clear definition of terms
Worked examples and review questions are included to consolidate learning
A web site providing additional support material accompanies the book and can be found at http: //www.bh/com/manuals

This handbook distils the wealth of expertise and knowledge from a large community of researchers and industrial practitioners in Software Product Lines (SPLs) gained through extensive and rigorous theoretical, empirical, and applied research. It is a timely compilation of well-established and cutting-edge approaches that can be leveraged by those facing the prevailing and daunting challenge of re-engineering their systems into SPLs. The selection of chapters provides readers with a wide and diverse perspective that reflects the complementary and varied expertise of the chapter authors. This perspective covers the re-engineering processes, from planning to execution. SPLs are families of systems that share common assets, allowing a disciplined software reuse. The adoption of SPL practices has shown to enable significant technical and economic benefits for the companies that employ them. However, successful SPLs rarely start from scratch, but instead, they usually start from a set of existing systems that must undergo well-defined re-engineering processes to unleash new levels of productivity and competitiveness. Practitioners will benefit from the lessons learned by the community, captured in the array of methodological and technological alternatives presented in the chapters of the handbook, and will gain the confidence for undertaking their own re-engineering challenges. Researchers and educators will find a valuable single-entry point to quickly become familiar with the state-of-the-art on the topic and the open research opportunities; including undergraduate, graduate students, and R&D engineers who want to have a comprehensive understanding of techniques in reverse engineering and re-engineering of variability-rich software systems.

This book focuses on the issues and challenges posed by COVID-19, proposing ways to deal with the supposed 'new normal' which the pandemic has introduced in the functioning of business, society, and environment. Among the issues discussed are employee well-being and mental health, impact of changes in education sector, marketing, selling and distribution of goods, change in business model for SME, impact on travel and personal grooming sector, consumer preferences, performance impact of intellectual capital, performance of banks-pre merger, and so on. Focus is on presenting strong research results backed by statistical analysis using different tools. There are managerial solutions to the problems being faced by businesses and firms. The presentations would throw great insights on how businesses have coped during pandemic times in a developing economy like India.

Within a scenario of globalised markets, where the capacity to efficiently cooperate with other firms starts to become essential in order to remain in the market in an economically, socially and environmentally cost-effective manner, it can be seen how the most innovative enterprises are beginning to redesign their business model to become interoperable. This goal of interoperability is essential, not only from the perspective of the individual enterprise but also in the new business structures that are now emerging, such as supply chains, virtual enterprises, interconnected organisations or extended enterprises, as well as in mergers and acquisitions. Composed of over 40 papers, Enterprise Interoperability V ranges from academic research through case studies to industrial and administrative experience of interoperability. The international nature of the authorship contnues to broaden. Many of the papers have examples and illustrations calculated to deepen understanding and generate new ideas. The I-ESA'12 Conference from which this book is drawn was organized by Polytechnic University of Valencia, on behalf INTERVAL, and the European Virtual Laboratory for Enterprise Interoperability (INTEROP-VLab) and sponsored by the International Federation for Information Processing (IFIP) and the International Federation of Automatic Control (IFAC). A concise reference to the state of the art in systems interoperability, Enterprise Interoperability V will be of great value to engineers and computer scientists working in manufacturing and other process industries and to software engineers and electronic and manufacturing engineers working in the academic environment.

'Delivering Business Value from IT' is focused on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance.
Chapters 1,2 and 3 detail an approach to IT evaluation whilst chapters 4 and 5 build on these by showing two distinctive approaches to linking IT to business performance. The remaining three chapters deal with a range of evaluation issues emerging as important - specifically Internet evaluation, Y2K and beyond, EMU, quality outsourcing, infrastructure, role of benchmarking, and cost of ownership issues that practitioners regularly encounter.
A 'Computer Weekly' Professional Series book
Contains high visibility case studies including Safeway, Unipart, Hewlett Packard, Morgan Stanley, CNN, BP Exploration, British Aerospace, and Royal and Sun Alliance.

This book focuses on the contribution of Information Technology (IT) and Information Technology Enabled Services (ITES) in shaping the current and future global economic scenario, with a special focus on Asia, and taking into account the three broad macroeconomic dimensions - growth, sustainability and governance mechanisms. The last two decades have witnessed a structural shift in the world economy due to the tremendous growth in gross domestic product share for the service sector; in fact, service has emerged as the dominant sector and the main driver of GDP growth. This is mainly attributable to the spectacular success of the IT sector in the new knowledge economy. Tradability, technology and transportability - the three T's - govern productivity growth in today's services. Growing Asian economies such as India, China and Vietnam, using their demographic advantages, have been reaping the benefits of this boom. The book's content focuses on recent debates and discussions concerning the issue of long-term sustainability and governance, especially in India, as these companies are facing continuous challenges in terms of international competition, salary inflation, health hazards, scarcity of talent, employee attrition, security concerns, global slowdown and many other technology-related issues. The book further highlights how the increased application of IT-based products and services is resulting in harsh inequalities concerning income distribution in many developing countries of Asia, mainly because of its labor shedding nature, and hence might be detrimental to sustainable development, if suitable policy measures are not implemented to counter these effects. The book provides a wealth of information for researchers, graduate students and political scientists alike, as well as thought-provoking insights for social scientists, policymakers and government officials. It also offers a valuable source of data for business and management professionals, and for members of Chambers of Commerce and Industry.

This book systematizes the concepts of business relationships and network embeddedness, taking a new approach to internationalization, relevant for the global economy. It reflects the growing importance of network internationalization theory and explores the impact of embeddedness in domestic and foreign relationships on a company's performance. The author questions the validity of the distinction between domestic and foreign activity of companies and demonstrates that in the B2B market, there are actually no exclusively domestic companies which are not directly or indirectly connected with foreign entities. Chapters cover both small to medium sized enterprises and large multinational corporations, presenting a qualitative analysis of over 400 companies including case studies from the IT and furniture industries. This informative study will provide useful insight for academics and students of business and management, international business and organization studies.

"Reinventing the Information Technology Department" is both anecdotal and informal but deals with a subject which is of interest to chief information officers (CIOs) and IT Managers, addressing questions such as: how does the IT department keep pace with business change?; how do we provide stable and responsive IT platforms?; how do we add recognized value to the organization?; how do I reinvent my department?; how do I get onto the board?;This text offers an alternative view of the new roles of the in-house IT function and proposes a rethink about IT services within companies, suggesting a self-help approach to redefining/reinventing in-house IT for CIOs. The text explains that new modes of business thinking and operation are essential if a company is to succeed in the near future and in light of this, covers topics such as self-organizing systems, knowledge management, multi-stakeholder perspectives and empowerment initiatives in relation to the overall business and in particular the IT function Each chapter of this text contains implementation templates for readers to take themselves through the repositioning or re-engineering of the IT function and their own departments.

Since the advent of electronic commerce, and the increasing sophistication of the information systems used in business organizations, control and security have become key management issues.
This is a comprehensive review of these issues written for the business reader. It includes coverage of recent developments in e-commerce, as well as the more traditional systems. The text is intended for any manager whose work depends on financial or other business information. It includes case studies, summaries and review questions, making it ideal as a source text for students of business studies at postgraduate or advanced level.

This book comprises a set of papers selected from those presented at the fifth " International Conference on Enterprise Information Systems ", (ICEIS'2003) held in Angers, France, from 23 to 26 April 2003. The conference was organised by Ecole Superieure d'Electronique de l'Ouest (ESEO) of Angers, France and the Escola Superior de Tecnologia of Setubal, Portugal. Since its first edition in 1999, ICEIS focuses on real world applications and aims at bringing together researchers, engineers and practitioners interested in the advances and business applications of information systems. As in previous years, ICEIS'2003 held four simultaneous tracks covering different aspects of enterprise computing: Databases and Information Systems Integration, Artificial Intelligence and Decision Support Systems, Information Systems Analysis and Specification and Software Agents and Internet Computing. Although ICEIS'2003 received 546 paper submissions from over 50 countries, only 80 were accepted as full papers and presented in 30-minutes oral presentations. With an acceptance rate of 15%, these numbers demonstrate the intention of preserving a high quality forum for future editions of this conference. From the articles accepted as long papers for the conference, only 32 were selected for inclusion in this book Additional keynote lectures, tutorials and industrial sessions were also held during ICEIS'2003, and, for the first time this year, the 1st Doctoral Consortium on Enterprise Information Systems gave PhD students an opportunity to present their work to an international audience of experts in the field of information systems.

While theories on learning organizations' and knowledge-based companies' have recently emerged, little attention has yet been given either to the underlying structures of these developments, or to the link between these underlying structures and the resources available to manage them. Organizational Learning and Knowledge Technologies in a Dynamic Environment attempts to fill this gap. It thus presents practical and concrete ways for companies to be adaptable and flexible whilst operating effectively and efficiently. Underlying concepts and insights into flexible management and chaotic market behavior are translated into a pragmatic approach to knowledge management within companies, using the latest technology. Corporate knowledge is increasingly proving to be not only an important resource, but possibly unique in its sustainability. Managing knowledge as a resource, as well as managing learning as the process which creates that resource, can only be done using appropriate information technologies. The foundational concepts discussed emerge from such fields as neurobiology, cognitive sciences, physics, and organizational theory. These are applied to management and substantiated with examples. New developments in knowledge management, such as connectionist approaches, are outlined and illustrated with real cases. The author further describes an approach for developing knowledge networks in companies. The annex offers readers with an advanced interest in the matter an epistemological discussion on scientific methods for management research and touches in a broader sense on the measurability of management processes.

Topics covered include: The fundamentals of business process modeling, including workflow patterns, an in-depth treatment of process flexibility, including approaches to dealing with on-the-fly changes, unexpected exceptions, and constraint-based processes, Technological aspects of a modern BPM environment, including its architecture, process design environment, process engine, resource handler and other support services, a comparative insight into current approaches to business process modeling and execution such as BPMN, EPCs, BPEL, jBPM, OpenWFE, and Enhydra Shark, process mining, verification, integration and configuration; and case studies in health care and screen business.

This book provides a comprehensive treatment of the field of Business Process Management (BPM) with a focus on Business Process Automation. It achieves this by covering a wide range of topics, both introductory and advanced, illustrated through and grounded in the YAWL (Yet Another Workflow Language) language and corresponding open-source support environment. In doing so it provides the reader with a deep, timeless, and vendor-independent understanding of the essential ingredients of business process automation.

The BPM field is in a continual state of flux and is subject to both the ongoing proposal of new standards and the introduction of new tools and technology. Its fundamentals however are relatively stable and this book aims to equip the reader with both a thorough understanding of them and the ability to apply them to better understand, assess and utilize new developments in the BPM field.

As a consequence of its topic-based format and the inclusion of a broad range of exercises, the book is eminently suitable for use in tertiary education, both at the undergraduate and the postgraduate level, for students of computer science and information systems. BPM researchers and practitioners will also find it a valuable resource. The book serves as a unique reference to a varied and comprehensive collection of topics that are relevant to the business process life-cycle.

Managerial and information systems professionals and consultants are interested in any new system that will help make their jobs easier as well as facilitate the needs of their customers. ""Optimal Knowledge Management: Wisdom Management Systems Concepts and Applications"" focuses on the essentials of knowledge management, business intelligence, and smart business systems. This publication highlights the shortcomings of past information systems and what can be gained from implementation of the newer systems not only for the company, but also its customers, trading partners, employees, financial institutions, as well as other interested parties. This book takes an innovative and dramatic approach to the development and implementation of information systems. Not only does ""Optimal Knowledge Management: Wisdom Management Systems Concepts and Applications"" explore a holistic approach to exploring an organization's opportunities and solving its problems, it also highlights connecting points of wisdom.

Digitization, the global networking of individuals and organizations, and the transition from an industrial to an information society are key reasons for the importance of digital government. In particular, the enormous influence of the Internet as a global networking and communication system affects the performance of public services. This textbook introduces the concept of digital government as well as digital management and provides helpful insights and strategic advice for the successful implementation and maintenance of digital government systems.

This book draws on a neo-institutional theory to characterize service-oriented manufacturing firms in relation to more familiar organizational forms, such as lean and agile. It sheds light on whether being lean is a prerequisite for agile organizations and whether agile organizations are precursors of service-oriented organizations. The book empirically examines the prevalence of such organizations using representative samples of manufacturing firms in an industrialized country. This approach makes it possible to "zoom in" and determine whether the extent of adoption of digital manufacturing innovations, digital services, and service-oriented business models varies with organizations' size, industry, product complexity, lot size, type of design process, and type of manufacturing process. In turn, it shows which digital manufacturing innovations, lean practices, and services contribute to leanness-related performance capabilities like quality and costs; agility-related capabilities like fast delivery, flexibility and innovation; and service-oriented capabilities like high service performance and digitalization. In addition, it explores the question of whether lean, agile, and service-oriented performance capabilities contribute to financial performance separately or jointly.

The purpose of the 7th International Conference on Enterprise Information Systems (ICEIS) was to bring together researchers, engineers and practitioners interested in the advances and business applications of information systems. Five simultaneous tracks have been held, covering different aspects of Enterprise Information Systems Applications, including Enterprise Database Technology, Systems Integration, Artificial Intelligence, Decision Support Systems, Information Systems Analysis and Specification, Internet Computing, Electronic Commerce and Human Factors. ICEIS focuses on real world applications: therefore authors were asked to highlight the benefits of Information Technology for industry and services. During the conference, there was an interesting debate on how to solve business problems, using IT. Papers included in the book are the best papers presented at the ICEIS 2005 conference.

On Time Technology Implementation presents technology implementation guidelines and lessons learned from over 30 years of successful, hands-on project experience.

This book provides the latest models, methods and guidelines for networked enterprises to enhance their competitiveness and move towards innovative high performance and agile industrial systems.In the new global market, competitiveness and economic growth rely greatly on the move toward innovative high performance industrial systems and agile networked enterprises through the creation and consolidation of non-hierarchical manufacturing networks of multi-national SMEs as opposed to networks based on powerful large-scale companies. Network performance can be significantly improved through more harmonious and equitable peer-to-peer inter-enterprise relationships, conforming decentralized and collaborative decision-making models.Traditional hierarchical manufacturing networks are based on centralized models, where some of the actors involved must adapt themselves to the constraints defined by those who are most dominant. Real-world experiences of such models have revealed some major problems due to the centralized vision of the supply chain and the sub-optimal performance of centralized decision-making. For the current highly dynamic markets, this generates major inefficiencies in operation throughout the supply chain.This book collects the latest research regarding non-hierarchical manufacturing networks and provides enterprises with valuable models, methods and guidelines to improve their competitiveness.