This book contains the papers presented and discussed at the conference that was held in May/June 1997, in Philadelphia, Pennsylvania, USA, and that was sponsored by Working Group 8.2 of the International Federation for Information Processing. IFIP established 8.2 as a group concerned with the interaction of information systems and the organization. Information Systems and Qualitative Research is essential reading for professionals and students working in information systems in a business environment, such as systems analysts, developers and designers, data administrators, and senior executives in all business areas that use information technology, as well as consultants in the fields of information systems, management, and quality management.

"Ade McCormack sounds a much-needed clarion call for IT to "grow up" and become a mature business function"
--Nicholas Carr, Author of "Does IT Matter and The Big Switch"

"The wit, imagination and insight that Ade brings to his regular Boardroom Debate column in the Financial Times Digital Business section shine through his new book. Ade looks at where the power, blame, influence and value in IT all sit as business technology matures and the game shifts towards maximising its value."
--Peter Whitehead, "FT Digital Business" editor

"This excellent book is a must read for anyone in business. As in his first book Ade McCormack demystifies IT and makes it clear, relevant and interesting for business."
--Dr Gerard-Lyons, Chief Economist at Standard Chartered

"Ade McCormack hits at the key issues, the Business/IT relationship can no longer be one of master/slave, but must evolve into one of value based partnership for business advantage. An essential read for those organisations who believe there has to be a third way between traditional business and IT approaches."
--Eddie Short, Vice President, Global Lead - Business Information Management, Capgemini, London

Successful IT value realisation is a cloudy subject. This in part contributes to the overall dissatisfaction many organisations have with IT. This book tackles the subject of IT value realisation head on. Most importantly it provides a model to help CIOs and business leaders maximize the return on their IT investment.

This book is based on the author's "IT Value Stack" methodology, which helps business leaders take control of their IT investment. Boardroom-bound CIOs will also find this book of value. As will those that advise on strategic business-IT matters.

The model is corroborated with input from influential people working within the world's most successful end-user, business advisory and technology organisations.

The book covers: The IT Value Stack ModelBusiness-IT strategy entwinementProcess-IT entwinementUser-technologist entwinementTechnology managementIT service managementCirculation managementValue management.Valuable input from influential contributors from the end-user, technology and advisory communities.

Electronic business today is not only business transactions supported in information and communication technologies; it is a new way of communicating and integrating with customers, suppliers, employees and other stakeholders. In this scenario, electronic business is now part of a wider economic context that is causing radical transformations in business and organizations including the entire value chain from customer service to supply chain management. One of the areas affected is marketing. Given that the new technologies have enabled firms to reach out to global customers and has provided them with the opportunity to customize their strategies and offerings in an unprecedented way, the dynamics of marketing must be surveyed in order to study the impact of new trends like mobile customer relationship management or mass customization on marketing function.

This book provides an overview of the e-Business and Marketing areas by uniting various papers from these fields. "Electronic Business and Marketing" includes theory and practice on electronic business and marketing from an academic and professional viewpoint providing also a forum for the exchange of research ideas and industry practices in these knowledge areas among practitioners, researchers and students.

In today's world, widespread change in business and technology creates a dynamic and chaotic work environment, pushing intelligent use of information communication technologies (ICTs) to survive.""Information and Communication Technologies Management in Turbulent Business Environments"" informs today's business managers of important ICT strategy in changing business environments, techniques for effective ICT development, and ICT challenges for the future. A cutting-edge research publication for practitioners, researchers, and academicians, this book covers topics such as e-technology, knowledge management, and security and risk management.

Information and Process Integration in Enterprises: Rethinking Documents is a bold attempt to address information and process integration issues as a single body of research and practice. This book has identified the concept of documents as a common thread linking the integration issues. Documents, after all, are representations of information, along with representations of the usage of the information contained therein. Rethinking the role of documents is therefore central to (re)engineering enterprises in the context of information and process integration. The chapters of this book are based on papers presented at the International Working Conference on Information and Process Integration in Enterprises (IPIC '96)', held at MIT on November 14 and 15, 1996. The chapters cover a range of issues: from the future role of documents in enterprise integration, to emerging models of business processes and information use, to practical experiences in implementing new processes and technologies in real work environments. Information and Process Integration in Enterprises: Rethinking Documents is suitable as a secondary text for a graduate level course on information technology.

Praise for The Mathematics of Derivatives

"The Mathematics of Derivatives provides a concise pedagogical discussion of both fundamental and very recent developments in mathematical finance, and is particularly well suited for readers with a science or engineering background. It is written from the point of view of a physicist focused on providing an understanding of the methodology and the assumptions behind derivative pricing. Navin has a unique and elegant viewpoint, and will help mathematically sophisticated readers rapidly get up to speed in the latest Wall Street financial innovations."
--David Montano, Managing Director JPMorgan Securities

"A stylish and practical introduction to the key concepts in financial mathematics, this book tackles key fundamentals in the subject in an intuitive and refreshing manner whilst also providing detailed analytical and numerical schema for solving interesting derivatives pricing problems. If Richard Feynman wrote an introduction to financial mathematics, it might look similar. The problem and solution sets are first rate."
--Barry Ryan, Partner Bhramavira Capital Partners, London

"This is a great book for anyone beginning (or contemplating), a career in financial research or analytic programming. Navin dissects a huge, complex topic into a series of discrete, concise, accessible lectures that combine the required mathematical theory with relevant applications to real-world markets. I wish this book was around when I started in finance. It would have saved me a lot of time and aggravation."
--Larry Magargal

'Rana el Kaliouby's vision for how technology should work in parallel with empathy is bold, inspired and hopeful' Arianna Huffington, founder and CEO of Thrive Global 'This lucid and captivating book by a renowned pioneer of emotion-AI tackles one of the most pressing issues of our time: How can we ensure a future where this technology empowers rather than surveils and manipulates us?' Max Tegmark, professor of physics at Massachusetts Institute of Technology and author of Life 3.0 We are entering an empathy crisis. Most of our communication is conveyed through non-verbal cues - facial expressions, tone of voice, body language - nuances that are completely lost when we interact through our smartphones and other technology. The result is a digital universe that's emotion-blind - a society lacking in empathy. Rana el Kaliouby discovered this when she left Cairo, a newly-married, Muslim woman, to take up her place at Cambridge University to study computer science. Many thousands of miles from home, she began to develop systems to help her better connect with her family. She started to pioneer the new field of Emotional Intelligence (EI). She now runs her company, Affectiva (the industry-leader in this emerging field) that builds EI into our technology and develops systems that understand humans the way we understand one another. In a captivating memoir, Girl Decoded chronicles el Kaliouby's mission to humanise technology and what she learns about humanity along the way.

Since SAP is emphasizing recent developments in operations management in its SCM initiative, this book describes the methodological background from the viewpoint of a company using SAP systems. It describes order processing both in an intra- and interorganizational perspective, as well as describing future developments and system enhancements.

With the emergence of cloud computing, traditional approaches to software engineering must be adapted in order to take full advantage of the benefits promised by cloud technologies.

This timely and authoritative text/reference presents the latest research on "Software Engineering Frameworks for the Cloud Computing Paradigm," drawn from an international selection of researchers and practitioners. The book offers both a discussion of relevant software engineering approaches and practical guidance on enterprise-wide software deployment in the cloud environment, together with real-world case studies.

Topics and features: presents the state of the art in software engineering approaches for developing cloud-suitable applications; discusses the impact of the cloud computing paradigm on software engineering, including the semantic web; offers guidance and best practices for students and practitioners of cloud-based applications architecture; examines the stages of the software development lifecycle, with a focus on the requirements engineering and testing of cloud-based applications; reviews the efficiency and performance of cloud-based applications; explores feature-driven and cloud-aided software design, presenting strategies for cloud adoption and migration; provides relevant theoretical frameworks, practical approaches and current and future research directions.

This practical and clearly-structured volume is an ideal self-study primer for students of cloud computing and software engineering. Software engineers, application developers and IT infrastructure managers will also find the work to be an invaluable reference.

This book is a result of the Tenth International Conference on Information Systems Development (ISD2001) held at Royal Holloway, University of London, United Kingdom, during September 5-7, 2001. ISD 2001 carries on the fine tradition established by the first Polish-Scandinavian Seminar on Current Trends in Information Systems Development Methodologies, held in Gdansk, Poland in 1988. Through the years, this seminar evolved into an International Conference on Information Systems Development. The Conference gives participants an opportunity to express ideas on the current state of the art in information systems development, and to discuss and exchange views on new methods, tools, applications as well as theory. In all, 55 papers were presented at ISD2001 organised into twelve tracks covering the following themes: Systems Analysis and Development, Modelling, Methodology, Database Systems, Collaborative Systems, Theory, Knowledge Management, Project Management, IS Education, Management issues, E-Commerce. and Technical Issues. We would like to thank all the contributing authors for making this book possible and for their participation in ISD200 1. We are grateful to our panel of paper reviewers for their help and support. We would also like to express our sincere thanks to Ceri Bowyer and Steve Brown for their unfailing support with organising ISD2001.

Digitalizing Sustainability outlines why 'business as usual' isn't working and sets out five Transformational Forces which can be used to innovate and scale sustainability solutions using digital means. This transformation will be powered by a range of digital technologies that have the potential to ideate, propel and scale sustainability solutions in an exponential manner over the next decade. This book introduces the Five Forces of Digital Transformation. These forces all share a common root - they are powered by digital technologies that enable them to operate at the speed and scale that we need to achieve global transformation for people and planet. Working together, these forces help overcome many of the barriers and pitfalls that humanity has faced in trying to achieve sustainability 2.0.and will help you tackle these questions: Why has sustainability 1.0 failed us? What are the bugs and bad code in our operating systems that we must address to have any hope at creating a sustainable civilization? What are the Five Forces of Digital Transformation that will forge a sustainable and resilient future for our people and planet? What are the core priorities going forward for coalitions of the willing to harness these forces for sustainability and resilience? Disruptive and innovative, this book provides readers with a clear path forward to a sustainable digital future. It will be of great interest to anyone interested in the adoption of digital technologies for driving solutions to global sustainability challenges.

Information technology continues to revolutionarize the way commercial enterprises, government, and individuals conduct business. Sustained success in value creation in today's networked economies depends in part on how organizations are effective in attracting, developing, and retaining talented IS professionals. The magnitude of the challenges that face organizations in managing IS professionals demand clearer and more cohesive strategies than currently exist. Firms with more effective strategies for managing IS professionals will consistently outperform their peers. Studies have shown that the IS profession is now characterized by staff skill shortages, high turnover rates, job stress, and burnout. Strategies for Managing IS/IT Personnel explores the challenges faced by organizations as they develop strategies for recruiting, training, retraining and retaining IT professional. The book should be valuable to all managers, researchers, teachers and students who want to learn about issues related to the IS professional career and how strategies for recruiting, training, retraining and retaining the "best and the brightest" IT talent can be designed, implemented and monitored.

The book focuses on applications of belief functions to business decisions. Section I introduces the intuitive, conceptual and historical development of belief functions. Three different interpretations (the marginally correct approximation, the qualitative model, and the quantitative model) of belief functions are investigated, and rough set theory and structured query language (SQL) are used to express belief function semantics. Section II presents applications of belief functions in information systems and auditing. Included are discussions on how a belief-function framework provides a more efficient and effective audit methodology and also the appropriateness of belief functions to represent uncertainties in audit evidence. The third section deals with applications of belief functions to mergers and acquisitions; financial analysis of engineering enterprises; forecast demand for mobile satellite services; modeling financial portfolios; and economics.

This book presents the theory and practice of product lifecycle management, chiefly focusing on modern approaches suitable for digitalized enterprises. In addition to describing adaptive methods for advanced product creation using big data analytics, it presents economic and mathematical models for managing product lifecycles based on the application of recent methods (e.g. digital design and automated intelligent systems) to control pre-production and production processes. Given its scope, the book appeals to researchers, economic analysts and entrepreneurs alike.

After the introduction of Enterprise Information Systems (EIS) and Enterprise Resources Planning (ERP) applications to many business organizations, the functional issues such as technical problems, security threats, persistent end-user resistance, and the excessive hidden costs of these systems began coming to light. Cases on Enterprise Information Systems and Implementation Stages: Learning from the Gulf Region focuses on the Gulf region and its lead on the enterprise systems adoption which has exceeded those in many developed countries. This reference book highlights experiences implementing EIS, delivering a comprehensive multi-perspective account of EIS issues, and explores the concerns, risks, and critical success factors of EIS for a variety of organizations. It aims to be beneficial for both practitioners and academics alike.

"Hands-On Database "uses a scenario-based approach that shows readers how to build a database by providing them with the context of a running case throughout each step of the process.

Data mining has emerged as one of the most active areas in information and c- munication technologies(ICT). With the boomingof the global economy, and ub- uitouscomputingandnetworkingacrosseverysectorand business, data andits deep analysis becomes a particularly important issue for enhancing the soft power of an organization, its production systems, decision-making and performance. The last ten years have seen ever-increasingapplications of data mining in business, gove- ment, social networks and the like. However, a crucial problem that prevents data mining from playing a strategic decision-support role in ICT is its usually limited decision-support power in the real world. Typical concerns include its actionability, workability, transferability, and the trustworthy, dependable, repeatable, operable and explainable capabilities of data mining algorithms, tools and outputs. This monograph, Domain Driven Data Mining, is motivated by the real-world challenges to and complexities of the current KDD methodologies and techniques, which are critical issues faced by data mining, as well as the ?ndings, thoughts and lessons learned in conducting several large-scale real-world data mining bu- ness applications. The aim and objective of domain driven data mining is to study effective and ef?cient methodologies, techniques, tools, and applications that can discover and deliver actionable knowledge that can be passed on to business people for direct decision-making and action-takin

The book discusses the effects of artificial intelligence in terms of economics and finance. In particular, the book focuses on the effects of the change in the structure of financial markets, institutions and central banks, along with digitalization analyzed based on fintech ecosystems. In addition to finance sectors, other sectors, such as health, logistics, and industry 4.0, all of which are undergoing an artificial intelligence induced rapid transformation, are addressed in this book. Readers will receive an understanding of an integrated approach towards the use of artificial intelligence across various industries and disciplines with a vision to address the strategic issues and priorities in the dynamic business environment in order to facilitate decision-making processes. Economists, board members of central banks, bankers, financial analysts, regulatory authorities, accounting and finance professionals, chief executive officers, chief audit officers and chief financial officers, chief financial officers, as well as business and management academic researchers, will benefit from reading this book.

This book opens the "black box" of software sourcing by explaining how dynamic software alignment is established and how it impacts business performance outcomes. By investigating how software-sourcing modes are related to value generation in the post-implementation phase, it shows researchers and managers the impact logic of on-demand, on-premises, and in-house software on dynamic fit and process-level performance outcomes in a client organization. It describes dynamic IT alignment as the key to success in a fast-moving digital world with software-as-a-service on the rise and highlights the fact that today companies can choose between developing software in-house (make) or sourcing packaged systems in an on-premises (buy) or an on-demand (lease) mode. This book is the first to explicitly compare these sourcing arrangements with each other in terms of alignment and business performance.

Organizations are information intensive systems, operating in dynamic and competitive markets, structured around complex physical and political infrastructures. This book characterises the critical nature of these environments through strategies for business information technology management (BITM).

The cultural sector plays an important role in sustainable economic development and creates economic activities, opportunities for entrepreneurship and jobs, adding to the attractiveness of cities and contributing to the development of tourism. The Cultural Sector and Sustainable Economic Development: Innovation and the Creative Economy in European Cities offers both a theoretical and practical analysis of the contemporary approach to culture and innovation, with special emphasis on the relationships among culture, innovation and the economy. Sustainable development, itself, balances environmental protection, culture, social progress, the economy and stability today and for the future. The book's key theme is the role and possibility of culture as a laboratory, with a strong supporting subtext on innovative practice. The text provides an eclectic mix of possibilities that reinforce and underscore the full innovative and complex potentials of culture. It is a cross-disciplinary volume presenting case studies that cover the main theme of cultural ecosystem in a very broad sense, highlighting the relationships that could lead to a sustainable system where economy and culture are the main players. It proposes and maps the European perspective of urban cultural development and suggests that the successes and challenges of European cities under consideration may offer guidance on best practices for urban development in other distant cultural contexts. This book is written in such a way that it can be used as a summary for a cultural professional, a reference text for an academic or for actors in local development and cultural policy at European, national and local levels.

Addressed to the management of financial institutions and computer and communications technologists, this book aims to prvide information on the four generations of on-line financial networks which have evolved over the past twenty years in Japan.;The background to the book is electronic banking, and the forward- looking financial industries and the benefits they have achieved.;The author has also recently written "Membership Of The Board Of Directors".

Why do some corporate superstars collapse dramatically, while others survive and prosper over many decades? Is the fall primarily caused by 'technical factors', such as poor products and pricing, financial management or market choices, by self-aggrandisement, or perhaps by poor leadership attributes and capabilities? Greg Park argues that ultimately organisational survival and optimal performance over the long term is dependent upon collaborative wisdom. Within the dominant coalition of a successful community or corporation there is an inherited, pervasive, commonly and collectively held dominant logic, comprising leadership principles, perspectives and priorities, based upon universal values which are understood and accepted as satisfying the requirements and aspirations of each stakeholder. This collaborative wisdom ensures cohesive and consistent behaviour across and within every function of a complex, fast-moving organization. Its practical application is reflected in the daily operational decisions of leaders within the organisation, be they divisional, departmental heads or supervisors. Without collaborative wisdom organisational collapse is the inevitable result, primarily through the disintegration of belief, confidence, motivation, cohesion, advocacy and energy within and between key stakeholder groups. Collaborative Wisdom examines the nature and criticality of wisdom as a leadership attribute, how effective operational leadership is not just about knowledge and experience, but more fundamentally about a cognitive mental process which considers and consistently applies fundamental values, principles, perspectives and priorities in an analytical and affective manner. This ensures effective operational leadership and optimal organisational performance over the long term, informed by experience, instinct, intuition, but also by insight, judgment and ultimately, wisdom.

Business Intelligence (BI) and Performance Management (PM) - the development and delivery of business insight for users and the management of execution based on that insight - are two solution-types that promise to bring great value to enterprises. Yet most organizations haven't yet realized the elusive bene?ts of these two important disciplines. The reasons for this are manifold. However, the primary causes are the culture of the organization and it leadership. This is a topic, which I've addressed at length in my latest book: Pro?les in Performance - Business Intelligence Journeys and the Roadmap for Change. The culture and leadership of the organization determines the importance and strategic intent surrounding the use of BI and PM. Sadly, most organizations lack the motivation to embrace transparency and accountability - or to align with the strategy of the organization - enabling execution and coordination in unison with the mission. However, once an organization and its leadership are ready to take a step towards real change - creating an environment of openness, sharing and alignment - with BI and PM as its centerpiece - the next question then becomes one of "how and where to begin"? Even with great strategic intent, missteps in the development and deployment of BI and PM and can cause disillusionment and disappointment - lending support to the naysayers of the organization - and leading to failure and abandonment of these critical programs.