This book is about change, about its challenges and the talent necessary to drive it through. Specifically, it is about transforming the world's most important and event-shaping industry - aviation. Giovanni Bisignani became Director General of IATA (International Air Transport Association) in June 2002, just after 9/11, which created one of the greatest threats ever to the aviation industry. IATA is the central body of the world's airlines, responsible for its financial ($300 billion/year) clearing system, ticketing, government lobbying, passenger safety policies, landing rights and the future of commercial flying. During his 10 years as Director General, Bisignani implemented and oversaw enormous and controversial changes in aviation. This book is the inside story of the struggle for survival in one of the world's most dynamic industries.

"Fly and Be Damned" gets underneath the well-known facts about the unsustainable nature of the aviation industry and argues for fundamental change to our traveling habits. The first book to transcend the emotional debate between the entrenched positions of those who are either for, or against, flying, this groundbreaking work argues that aviation is stuck in a stalemate between misguided policy and a growing imperative to deal with its environmental impact and that there is now little possibility that the transition to sustainable flying can be a smooth evolution.

The Assault on Labor details the 1986 Independent Federation of Flight Attendants (IFFA) strike against Trans World Airlines (TWA), one of the most dramatic instances of the heightened labor conflict in the 1980s. Using extensive court, union, and company documents, The Assault on Labor shows how the expanded use of permanent replacements in labor disputes has fundamentally altered workers' legal right to strike. Set within one of the biggest corporate raids of the time, it was a strike of a predominantly female labor force that garnered respect throughout the labor movement for its solidarity and determination. Faced with the permanent replacement of over 5000 strikers, IFFA waged a three year struggle to return all workers to the line, mobilizing political, economic, and legal actions to secure their jobs and survive as a union. Despite critical successes in the courts in the aftermath of the strike, the Supreme Court would render a decision that further strengthened permanent replacements. Since the 1980s, labor's major form of protest, the right to strike, has all but disappeared.

The third Monitoring European Deregulation report looks at recent developments in the European airline industry following liberalization. It assesses the impact on consumers and firms so far and compares developments in Europe to the U.S. experience. Using an analytical framework for assessing the degree and nature of competition in airlines, the authors examine the direction in which the industry is currently headed before concluding with an assessment of what is needed in terms of European policy.

The European airlines industry went through deregulation relatively early. This report, therefore, offers a good case study for exploring the effects of liberalization and assessing who the winners and losers of deregulation really are.

English for Cabin Crew is an essential course for those preparing for a career as a cabin crew member. It is equally suitable for those already working in the industry who need to improve their communication skills when carrying out their pre and in-flight responsibilities.