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Books > Business & Economics > Industry & industrial studies > Industrial relations & safety > Industrial relations

Global Industrial Relations (Hardcover): Michael J. Morley, Patrick Gunnigle, David Collings Global Industrial Relations (Hardcover)
Michael J. Morley, Patrick Gunnigle, David Collings
R5,852 Discovery Miles 58 520 Ships in 12 - 19 working days

Breaking new ground and drawing on contributions from the leading academics in the field, this volume in the Global HRM Series specifically focuses on industrial relations. The text is divided into two distinct, but overlapping sections, namely regional variations in global industrial relations systems and contemporary themes in global industrial relations. Specifically, the text is intended to provide an overview of the industrial relations systems of nine regions (North America, South America, Western Europe, Eastern Europe, the Middle East, Australia and New Zealand, Asia, Africa, and India). Having examined the industrial relations systems of these regions the second section of the book examines some overarching themes in global industrial relations. Combining both systems and thematic issues, this important new text will be invaluable reading for anyone studying or interested in global industrial relations.

Global Industrial Relations (Paperback, New edition): Michael J. Morley, Patrick Gunnigle, David Collings Global Industrial Relations (Paperback, New edition)
Michael J. Morley, Patrick Gunnigle, David Collings
R1,816 Discovery Miles 18 160 Ships in 12 - 19 working days

Breaking new ground and drawing on contributions from the leading academics in the field, this notable volume focuses specifically on industrial relations. Informative and revealing, the text provides an overview of the industrial relations systems of nine regions (North America, South America, Western Europe, Eastern Europe, the Middle East, Australia and New Zealand, Asia, Africa, and India) and is divided into two distinct sections covering:

  • regional variations in global industrial relations systems
  • contemporary themes in global industrial relations.

Combining both systems and thematic issues, this important new text is invaluable reading for postgraduates and professionals in the fields of human resources management, industrial relations and business and management as well as anyone studying or interested in the issues surrounding global industrial relations.

Trade Unions and Democracy - Strategies and Perspectives (Paperback): Geoffrey Wood Trade Unions and Democracy - Strategies and Perspectives (Paperback)
Geoffrey Wood
R1,644 Discovery Miles 16 440 Ships in 12 - 19 working days

Trade Unions and Democracy explores the role of trade unions as products of, and agents for, democracy. As civil society agents, unions may promote democracy within the wider society, especially in the case of authoritarian regimes or other rigid political systems, by acting as watchdogs and protecting hard-won democratic gains.

Established democratic institutions in many advanced societies are facing new challenges. The problem with using trade unions for this purpose is that they remain locked in a cycle of political marginalization and decline. Beyond this, there are, ironically, serious questions about whether unions themselves internally function as democracies. Certainly there are tensions between rank and file membership and an authoritarian leadership, with this infighting having possible effects on strategic deals or alliances and member accountability and actions. On the other hand, trade unions continue to represent a significant component of society within most industrialized countries, and in many case, they have a demonstrated capacity for working with other elements of civil society. Looking forward, trade unions may be able to play a vital role in channeling and focusing spontaneous popular upsurges. In the process, they may revitalize themselves through use of greater internal democracy and become geared toward more diverse constituencies. The question is, will they fulfill this promise or continue to suffer from internal breakups and external breakdowns? Can trade unions save themselves and democracy, or will both deteriorate in time?

Trade Unions and Democracy brings together a distinguished panel of leading and emerging scholars in the field and provides a critical assessment of the current role of trade unions in society. It explores their capacity to affect political policies to ensure greater accountability and fairness. It also explores the nature of and extent to which internal representative democracy actually operates within trade unions themselves.

Mark Harcourt is a professor in the Department of Strategic Management and Leadership at Waikato University in New Zealand.

Globalisation, State and Labour (Hardcover): Peter Fairbrother, Al Rainnie Globalisation, State and Labour (Hardcover)
Peter Fairbrother, Al Rainnie
R4,472 Discovery Miles 44 720 Ships in 12 - 19 working days

The world is undergoing enormous change involving politics, the economy and society, however the position and place of the state and the significance of state policy in this process is heavily contested. "Globalisation, State and Labour "presents a timely opportunity to review and re-assess the modern state in regard to labor.
Using major studies from four countries (UK, Denmark, Australia and New Zealand) the contributors to this volume challenge many preconceptions regarding globalization and labor organization including the notions that the state is being marginalized by the processes of globalization and trade unions are becoming irrelevant. The essays, written by leading researchers in the area, develop a new theoretical framework which puts work, workers and their organizations at the heart of analyzing state restructuring.
This book is an important corrective to much recent work on work, employment and restructuring and the role of organized labor. Combining a new theoretical approach with comparative analysis this book will be of vital interest to anyone concerned with globalization debate, the future of the state and organized labor.

Brokering Circular Labour Migration - A Mobile Ethnography of Migrant Care Workers' Journey to Switzerland (Hardcover):... Brokering Circular Labour Migration - A Mobile Ethnography of Migrant Care Workers' Journey to Switzerland (Hardcover)
Huey Shy Chau
R4,473 Discovery Miles 44 730 Ships in 12 - 19 working days

This book examines the commercialisation of domestic and care work through private agencies that organise transnational care arrangements by brokering migrant workers. The book focuses on the emergence of private for-profit home care agencies following the 2011 extension of the Free Movement of Workers to Eastern European Countries agreement in Switzerland. The agencies recruit migrant women from these countries and place them in private households for elderly care. This book explores how circular labour migration for these care workers is facilitated. In the form of a mobile ethnography, it traces their journey from Eastern European countries to Switzerland - from when care workers find employment and are recruited by agencies to when they arrive at their designated households. From the agencies' analytical standpoint, the book examines the recruitment and placement practices of the home care agencies and their role in facilitating migration. Brokering Labour Migration offers an understanding of new migration patterns and highlights fundamental changes in migration control with the extension of free movement of workers in Switzerland to lower-wage countries in Eastern Europe. It will be an invaluable resource for academics and scholars of geography, anthropology, sociology, and gender and migration.

A Comparison of the Trade Union Merger Process in Britain and Germany - Joining Forces? (Hardcover, annotated edition): Jurgen... A Comparison of the Trade Union Merger Process in Britain and Germany - Joining Forces? (Hardcover, annotated edition)
Jurgen Hoffman, Marcus Kahmann, Jeremy Waddington
R4,929 Discovery Miles 49 290 Ships in 12 - 19 working days

Trade unions in Europe are currently facing a series of challenges that stem from changes to regulatory and production regimes implemented by the state and employers, in order to compete in an increasingly internationalized economy. In response to these challenges, trade union movements have been dramatically restructuring; long-standing principles of organization have been jettisoned in an attempt to develop new structures. Central to this process of structural adaptation are the mergers of trade unions. This informative book focuses on the merger process in Britain and Germany and, uniquely, it reviews the wider implications of these developments - particularly for North America. As well as addressing the reasons for mergers, the book also examines the process whereby mergers are concluded, investigates the consequences, and analyses the costs and benefits of the post-merger organisation. Drawing on interviews conducted with senior policy-makers engaged in merger processes, this book explores the extent of internal union reform brought about by the merger process, and also identifies the implications of this reform for trade unions world-wide. Structured in distinct sections, this book covers topic such as: what distinguishes the British and German systems? trade union structures pre-merger issues settling the terms of the mergers post-merger developments. This book forms part of the Routledge Research in Employment Relations series featuring works of high academic merit drawn from a wide range of academic studies in the social sciences. It is a valuable resource for postgraduate students studying business and management, industrial employee relations, and trade unions.

Trade Unions - Resurgence or Demise? (Hardcover): Sue Fernie, David Metcalf Trade Unions - Resurgence or Demise? (Hardcover)
Sue Fernie, David Metcalf
R4,938 Discovery Miles 49 380 Ships in 12 - 19 working days

Can private sector unions survive in Great Britain?
How can unions respond to the challenges posted by performace-related pay, public-private partnerships and the internet?
What lessons can be learned from trade unions' experience in Germany and the US?
"Trade Unions: Resurgence or Decline?" is the third book in the innovative "Trade Unions in Britain" series. Featuring substantial and original research, this book takes a hard disciplinary approach--economics, organizational theory, history and social psychology--to offer readers a comprehensive analysis of unions' prospects in the new millenium. Case studies deal with such topical issues such as unions and the gender pay gap, the private finance initiative, performance-related pay and the unions' use of the internet.
Written by many of the leading scholars on British unions, this book highlights union prospects--survival or resurgence?--and has important policy implications for all parties to industrial relations: unions, employers and government.

French Industrial Relations in the New World Economy (Hardcover): Nick Parsons French Industrial Relations in the New World Economy (Hardcover)
Nick Parsons
R4,635 Discovery Miles 46 350 Ships in 12 - 19 working days

Examining the traditionally predominant role of the state in shaping employment patterns and social policy in France, French Industrial Relations in the New World Economy analyzes the impact of globalization on French industrial relations.

Looking at the changing economic context of industrial relations, this important text places particular emphasis on the notion of a shift from a national, Fordist form of employment regulation, to an international, post-Fordist form - examining in detail the impact of this shift on the role of the French state and on the balance of power between employer and trade union organizations.

Including chapters on employer organizations, collective bargaining, the role of the state, and workplace representation, French Industrial Relations in the New World Economy explores this fascinating topic in detail and provides a detailed resource for postgraduates studying trade unions, industrial and employee relations, and industrial studies in general.

American Labor and American Democracy - William English Walling (Paperback, New edition): William Walling American Labor and American Democracy - William English Walling (Paperback, New edition)
William Walling
R1,495 Discovery Miles 14 950 Ships in 12 - 19 working days

In "American Labor and American Democracy," William English Walling drew on his close association with Samuel Gompers and other leaders of the American Federation of Labor (AFL) to write the authoritative history of the labor movement in the first quarter of the twentieth century. Walling's position was that twentieth-century American democracy was not stagnant. It was a living, developing trend in society, with the AFL as its most progressive force. There could be no passive acceptance of American institutions as they stood: government in the twentieth century would need to develop into a medium for attaining social ideals and needs beyond individual realization. The aim of American labor was a pluralistic economic democracy in which government and industry would be guided by economic organizations representing not only labor, but every essential social group. Richard Schneirov, in his introduction to this new edition of a classic book, paints a rich and detailed picture of Walling's political and intellectual journey, and of his many contributions to the synthesis of democratic and socialist principles. "American Labor and American Democracy" is an important work that will help reevaluate our understanding of labor and working-class history, establish a new perspective on today's labor movement, and shed light on the relationship of labor to socialism, capitalism, democracy, and social movements; the nature of the large business corporation; and the relationship of special interest groups to democracy. William English Walling (1877-1936) was a social reform activist who helped found the National Women's Trade Union League in 1903 and the National Association for the Advancement of Colored People in 1909. He authored several influential works, including "Socialism as it Is: A Survey of the World-Wide Revolutionary Movement," "The Larger Aspects of Socialism," "Progessivism and After," and "The Socialists and the War." Richard Schneirov is professor of history at Indiana State University, and has also taught at The Ohio State University and the Institut f3r England und Amerikastudien at the University of Frankfurt, Germany. He is the author of "Labor and Urban Politics: Class Conflict and the Origins of Modern Liberalism in Chicago, 1864-97," which was awarded the Urban History Association's prize for best urban history in North America for 1998 and co-edited "The Pullman Strike and the Crisis of the 1890s."

Class Acts - An Anthropology of Urban Workers and Their Union (Paperback): E. Paul Durrenberger, Suzan Erem Class Acts - An Anthropology of Urban Workers and Their Union (Paperback)
E. Paul Durrenberger, Suzan Erem
R1,546 Discovery Miles 15 460 Ships in 12 - 19 working days

U.S. labor leaders are constantly developing new programs to revive the union movement. What happens when these plans collide with the daily lives of front-line union staff and members? This book examines the often conflicting interests of key players in the trenches of a national effort to bring back the U.S. labor movement.Brutally honest, funny, and never dull, this anthropological ethnography shows the daily struggles of union members today to bring about positive change and hold together their urban labor union in an era of globalization, outsourcing, and deindustrialization.The authors, a union activist and an anthropologist respectively, pair up to offer insider views of labor unions "and" of how anthropological fieldwork is done. Explaining, coaching, and warning Paul of hazards, Suzan, the communications director for the local union, provides inside views and details of day-to-day interactions. Paul, the anthropologist, provides outside analytical views that relate Suzan's experiences and his own observations to the wider view anthropology offers through the lenses of ethnography, holism, and comparativism. The result is a story of one dynamic union local, one anthropological study, and the lit fuse that connects them until the end.

The Global Perspective of Urban Labor in Mexico City, 1910-1929 - El Mundo al Reves (Hardcover): Stephan Fender The Global Perspective of Urban Labor in Mexico City, 1910-1929 - El Mundo al Reves (Hardcover)
Stephan Fender
R4,469 Discovery Miles 44 690 Ships in 12 - 19 working days

The Global Perspective of Urban Labor in Mexico City, 1910-1929 examines the global entanglement of the Mexican labor movement during the Mexican Revolution. It describes how global influences made their entry into labor culture through the cinema, the theater, and labor festivals as well as into the development of consumption patterns and advertisement. It further shows how the young labor movement constituted its discourse and invented its tradition at meetings and in the columns of newspapers. The local conditions constitute the framework for the examination of Mexican labor's perspectives on and engagement with contemporary events of global significance. Thereby, this book demonstrates how workers turned to the global context in search of guidance and role models, embracing global developments and narratives. It also reveals the differentiations from this context in order to create a unique local identity. This approach allows new perspectives on the role of a neglected revolutionary actor and on the influence of global developments in a revolution that has been predominantly interpreted from a national point of view. It shows the way global ideas were brought to life in the framework of revolutionary Mexico City - providing new insights into the grand-narratives of Globalization and Revolution.

Class Acts - An Anthropology of Urban Workers and Their Union (Hardcover, New): E. Paul Durrenberger, Suzan Erem Class Acts - An Anthropology of Urban Workers and Their Union (Hardcover, New)
E. Paul Durrenberger, Suzan Erem
R4,017 Discovery Miles 40 170 Ships in 12 - 19 working days

U.S. labor leaders are constantly developing new programs to revive the union movement. What happens when these plans collide with the daily lives of front-line union staff and members? This book examines the often conflicting interests of key players in the trenches of a national effort to bring back the U.S. labor movement.Brutally honest, funny, and never dull, this anthropological ethnography shows the daily struggles of union members today to bring about positive change and hold together their urban labor union in an era of globalization, outsourcing, and deindustrialization.The authors, a union activist and an anthropologist respectively, pair up to offer insider views of labor unions "and" of how anthropological fieldwork is done. Explaining, coaching, and warning Paul of hazards, Suzan, the communications director for the local union, provides inside views and details of day-to-day interactions. Paul, the anthropologist, provides outside analytical views that relate Suzan's experiences and his own observations to the wider view anthropology offers through the lenses of ethnography, holism, and comparativism. The result is a story of one dynamic union local, one anthropological study, and the lit fuse that connects them until the end.

Industrial Relations in China (Hardcover): Bill Taylor, Kai Chang, Qi Li Industrial Relations in China (Hardcover)
Bill Taylor, Kai Chang, Qi Li
R3,397 Discovery Miles 33 970 Ships in 12 - 19 working days

This enlightening book provides the first systematic introduction to, and exploration of, the emerging system of industrial relations in China, and draws on the authors' extensive research and direct involvement in the developments taking place. The authors argue that there are both unifying and fragmenting elements to the ongoing development of industrial relations, but overall it is one in which the state continues to maintain a major, and direct, influence. Divisions between workers and managers may be escalating with increased open conflicts, but this book reveals that the picture is far more complex and contradictory than to assume that the solution is convergence with western style industrial relations systems. They conclude that industrial relations institutions and processes still act within a political context and with the guiding hand of the Chinese Communist party. Industrial Relations in China draws on up-to-date material and will ensure the book's appeal to industrial relations and Chinese scholars. It will also appeal to a wider audience of Asian labour and development studies scholars.

Investigating Harassment and Discrimination Complaints - A Practical Guide (Paperback): JC Salisbury Investigating Harassment and Discrimination Complaints - A Practical Guide (Paperback)
JC Salisbury
R1,956 Discovery Miles 19 560 Ships in 12 - 19 working days

"Investigating Harassment and Discrimination Complaints" is a hands-on guide for human resource professionals who are called upon to conduct a legally sound investigation into harassment, discrimination, or retaliation complaints. This important manual blends the information investigators need to develop the skills and competencies that are critical to successfully investigating harassment and discrimination complaints with a proven framework for undertaking the investigation itself. "Investigating Harassment and Discrimination Complaints" walks the investigator through the process of conducting a successful investigation and includes information about: The critical legal aspects of conducting an investigation How diversity affects harassment What needs to be in place prior to an investigation Creating a step-by-step plan How to properly document an investigation, and Administering discipline for policy violations and remedies for aggrieved employees "Investigating Harassment and Discrimination Complaints" also includes a valuable training program that human resource professionals can use to deliver in-house training programs on harassment investigations. In addition, it contains a wealth of resources including a sample policy, forms to use in an investigation, a sample report, a summary of real-world cases, and government publications from the Equal Employment Opportunity Commission.

Arbitration Practice in Construction Contracts 5e (Paperback, 5th Edition): D. Stephenson Arbitration Practice in Construction Contracts 5e (Paperback, 5th Edition)
D. Stephenson
R2,518 Discovery Miles 25 180 Ships in 12 - 19 working days

Since it came into force on 31 January 1997 the Arbitration Act 1996 has generally been welcomed by users and practitioners in the construction industry. It has fulfilled expectations that it would provide a user-friendly and practical basis of resolving disputes arising from construction contracts in a fair, expeditious and economical way. In doing so it has generated a modest volume of case law that has demonstrated the excellence of the Act's provisions and its drafting.

Since the Fourth Edition of this book appeared in 1997 the Housing Grants, Construction and regeneration Act 1996 with its Scheme for Construction Contracts Regulations 1998 have come into force, as have the Civil Procedure Rules 1998, both of which affect the resolution of disputes arising from construction contracts. Case law has arisen from the Construction Act, and from the House of Lords judgment in the Beaufort Developments case, overturning the much-criticised judgment of the Court of Appeal in Crouch.

In this Fifth Edition of an established text the author deals with each stage of an arbitration, explaining in practical terms the procedures to be adopted in avoiding disputes and in dealing with them efficiently when they do arise. It features over 20 specimen arbitration documents and includes the full text of the Act. It also covers several important developments in case law affecting construction arbitrations, and refers to the introduction and case law arising from adjudication under the Housing Grants, Construction and Regeneration Act 1996.

Gender Democracy in Trade Unions (Paperback): Anne McBride Gender Democracy in Trade Unions (Paperback)
Anne McBride
R836 Discovery Miles 8 360 Ships in 12 - 19 working days

This title was first published in 2001. Detailed interviews with activists and case studies of decision-making bodies show how different membership groups exploit equal opportunities strategies to facilitate or impede women. These case studies expose the conundrum of understanding women as a differentiated but distinct membership group. They illustrate why women activists need to be understood in their diverse and multiple roles of being low paid workers, black women, lesbians and members of political parties, but also demonstrate that women are most empowered when treated as an oppressed social group.

Participation in Industry (Paperback): Campbell Balfour Participation in Industry (Paperback)
Campbell Balfour
R1,136 Discovery Miles 11 360 Ships in 12 - 19 working days

This book, first published in 1973, analyses and sets in context one of the major issues in the growth of the European economy. Workers' participation played an increasingly vital role in industrial relations. This book looks at the background and development of different types of participation in Britain, ranging from workers' attempts at co-operative production, through the schemes in the nationalised industries of mining and steel, to the Fairfields Experiment and the Upper Clyde 'work-in' in shipbuilding. This book concludes with an account of the developments in worker councils and worker directors in nine other European countries.

Activist Media - Documenting Movements and Networked Solidarity (Hardcover): Gino Canella Activist Media - Documenting Movements and Networked Solidarity (Hardcover)
Gino Canella
R2,538 Discovery Miles 25 380 Ships in 12 - 19 working days
Union Organization and Activity (Paperback): John Kelly, Paul Willman Union Organization and Activity (Paperback)
John Kelly, Paul Willman
R1,787 Discovery Miles 17 870 Ships in 12 - 19 working days


The second in The Future of Trade Unions in Britain series, this book covers the variety of ways in which unions are trying to revitalize themselves. There is a strong emphasis on organizing new workplaces and fresh evidence on the responses of employers to union presence. The impact of partnerships with employers, both in private and public sectors, is explored and so too are union innovations in structure, including use of the internet. An exciting new contribution.

Contested Sites - Commemoration, Memorial and Popular Politics in Nineteenth-Century Britain (Hardcover, New edition): Paul A.... Contested Sites - Commemoration, Memorial and Popular Politics in Nineteenth-Century Britain (Hardcover, New edition)
Paul A. Pickering, Alex Tyrrell
R4,474 Discovery Miles 44 740 Ships in 12 - 19 working days

The second half of the nineteenth century witnessed a new phenomenon in public monuments and civic ornamentation. Whereas in former times public statuary had customarily been reserved for 'warriors and statesmen, kings and rulers of men', a new trend was emerging for towns to commemorate their own citizens. As the subjects immortalised in stone and bronze broadened beyond the traditional ruling classes to include radicals and reformers, it necessitated a corresponding widening of the language and understanding of public statuary. Contested Sites explores the role of these commemorations in radical public life in Britain. Despite recent advances in the understanding of the importance of symbols in public discourse, political monuments have received little attention from historians. This is to be regretted, for commemorations are statements of public identity and memory that have their politics; they are 'embedded in complex class, gender and power relations that determine what is remembered (or forgotten)'. Examining monuments, plaques and tombstones commemorating a variety of popular movements and reforming individuals, the contributions in Contested Sites reveal the relations that went into the making of public memory in modern Britain and its radical tradition.

Union Organization and Activity (Hardcover): John Kelly, Paul Willman Union Organization and Activity (Hardcover)
John Kelly, Paul Willman
R5,827 Discovery Miles 58 270 Ships in 12 - 19 working days


The second in The Future of Trade Unions in Britain series, this book covers the variety of ways in which unions are trying to revitalize themselves. There is a strong emphasis on organizing new workplaces and fresh evidence on the responses of employers to union presence. The impact of partnerships with employers, both in private and public sectors, is explored and so too are union innovations in structure, including use of the internet. An exciting new contribution.

The Changing Role of Unions: New Forms of Representation - New Forms of Representation (Hardcover, New): Phanindra V. Wunnava The Changing Role of Unions: New Forms of Representation - New Forms of Representation (Hardcover, New)
Phanindra V. Wunnava
R4,507 Discovery Miles 45 070 Ships in 12 - 19 working days

With the trend toward multinational corporations, free trade pacts and dismantling import barriers, organized labour has been steadily losing ground in the United States. To reverse this trend, this book argues that US unions must create ties with unions in other countries.

Employment Relations in Non-Union Firms (Hardcover, New edition): Tony Dundon, Derek Rollinson Employment Relations in Non-Union Firms (Hardcover, New edition)
Tony Dundon, Derek Rollinson
R4,175 Discovery Miles 41 750 Ships in 12 - 19 working days

The precise relationship between an employee and employer is often ambiguous within complex organizational boundaries. This book re-evaluates the way employment relations are conceptualized and examines employment conditions in non-union organizations.

The authors present a detailed analysis of the conditions and patterns of employment relations in both small and large non-union firms. They assess the impact of regulation, managerial ideology and market influences on employer strategies to avoid unionization. Using social and psychological exchange, the book concludes with an assessment of the capacity of workers to act as an agent of change in these non-union relationships. The implications for worker mobilization, trade union expansion and employer strategies are also considered in the light of detailed case study analysis.

Social Control in Industrial Organisations - Industrial Relations and Industrial Sociology: A Strategic and Occupational Study... Social Control in Industrial Organisations - Industrial Relations and Industrial Sociology: A Strategic and Occupational Study of British Steelmaking (Paperback)
Peter Bowen
R1,136 Discovery Miles 11 360 Ships in 12 - 19 working days

Based on an industrial relations case study conducted in a British Steel plant in the north east coast iron and steel industry, this book, first published in 1976, is an account of the application of sociological concepts and ideas to the process of social relations between employer and employee, and between all types of workers in industrial organisations.

Employment Relations in the Hospitality and Tourism Industries (Hardcover): Rosemary Lucas Employment Relations in the Hospitality and Tourism Industries (Hardcover)
Rosemary Lucas
R5,844 Discovery Miles 58 440 Ships in 12 - 19 working days


Contents:
Introduction: What is this book about?, Who should read it?, What are the hospitality and tourism industries?, What sources are used?, What does the book contain? 1. Whither employment relations and hospitality? 1.1 Learning objectives 1.2 Historical development of employment relations 1.3 What are employment relations in the hospitality industry? 1.4 Frames of reference 1.5 The rules of employment and power relations 1.6 The employment relationship in a wider context 1.8 Discussion and review topics 2. Employment and work 2.1 Learning objectives 2.2 The importance and structure of employment 2.3 Structure and patterns of working time 2.4 Flexible labour utilisation 2.5 The meaning of work 2.6 Customer service work 2.7 Discussion and review topics 3. The role of management in employment relations 3.1 Learning objectives 3.2 Understanding management style in the hospitality industry 3.3 HRM: an appropriate benchmark for the hospitality industry? 3.4 HRM and service work 3.5 Management organisation for employment relations 3.6 Managers' views about employment relations 3.7 Discussion and review topics 4. Resourcing, development and fair treatment 4.1 Learning objectives 4.2 Recruitment and selection 4.3 Training and development 4.4 Fair treatment at work 4.5 Health and safety 4.6 Discussion and review topics 5. Pay, reward and performance 5.1 Learning objectives 5.2 Pay and reward systems 5.3 Pay regulation and determination 5.4 The components of remuneration 5.5 Performance appraisal 5.6 Discussion and review topics 6. Representation, participation and involvement 6.1 Learning objectives 6.2 Collective dialogue 6.3 Trade unions 6.4 Why is unionisation so low? 6.5 A continuum of workforce participation 6.6 Indirect participation 6.7 Direct participation 6.8 Discussion and review topics 7. Employment law and dispute resolution 7.1 Learning objectives 7.2 Employment law 7.3 Dispute resolution 7.4 Grievance and disciplinary procedures 7.5 Collective disputes and procedures 7.6 Discussion and review topics 8. What do the workers think? 8.1 Learning objectives 8.2 Towards a more balanced understanding 8.3 Employee and job characteristics 8.4 What are employees' views about their job? 8.5 What is it like to work here? 8.6 Representation at work 8.7 Responding to an open question 8.8 Themes from the employee survey 8.9 Discussion and review topics 9. Conclusions and future issues 9.1 Comparative international themes 9.2 The state of employment relations in Britain 9.3 Customers and gender 9.4 Continuity and change Appendix 1: Background characteristics of the WERS98 sample, Methodology, Management questionnaire, Employee questionnaire Appendix 2: Employment relations practices and outcomes

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