CULTURENEERING = Building a strong business culture in a diverse workforce that delivers obsessive customer service.

Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors?

Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service.

Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa’s largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth.

Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country’s workforce.

Rassie Erasmus is al geniaal genoem. Hy is al roekeloos genoem. Nog sy lewe lank het hy dinge anders gedoen. Nou sal Rassie op sy kenmerkende openhartige manier gesels oor sy lewe vol voorspoed en teëspoed, op en weg van die rugbyveld – as Springbokspeler, provinsiale afrigter, en as die hoofafrigter wat die nasionale span na die Rugbywêreldbeker-sege in 2019 en ook in die aanloop tot 2023 se Wêreldbeker gelei het.

Hy sal terugkyk op sy loopbaan as speler en afrigter, iemand wie se ingebore rugby-instink, vermoë om ’n wedstryd anders te lees en aptyt vir harde werk hom nog altyd onderskei het, en gelei het tot omstredenheid en mislukking, maar ook dawerende sukses.

Rassie werk saam met die bekende joernalis David O’Sullivan om sy lewensverhaal te vertel. David is ’n bekroonde skrywer en omroeper.

No little thorn in the flesh or irritating fly in the ointment, Zapiro just cannot be ignored.

It’s been another helluva year, and who better to make sense of it than Zapiro, political analyst, cartoonist and agent provocateur. He has the ability to knock the air out of us, to rock us back in our seats, to force us bolt upright with a 1000-watt jolt of electrifying shock. He makes us angry, he makes us laugh and he makes us think. He shines a light on the elephant in the room, presents the emperor in all his naked glory.

Impossible to brush off, he is determined to provoke a response.

When all around is crumbling, when fake news and zipped lips conceal the truth, Zapiro comes to the rescue. With the dissecting eye of a surgeon, the rapier-like point of his pen exposes flimflam, and reveals with a line what lies behind the action.

The air fryer is a versatile kitchen gadget that has grown in popularity over the last few years. Essentially it is a small countertop convection oven that cooks food quickly and efficiently. While many people only use their air fryers to cook pre-prepared food like crumbed chicken, or frozen fish or chips, it can actually be used to prepare many tasty dishes, even for baking!

In The South African Air Fryer Cookbook, we focus on all things local, with favourites such as malva pudding, bobotie, apricot snoek with sweet potato, milk tart, and boerewors with chakalaka, all prepared in the air fryer.

You’re sure to find your most cherished South African dish in this fabulous collection of recipes.

Omstrede en skatryk oud-politikus Armand Deysel is vermoor, en Kassie en Rooi het nie minder nie as ses verdagtes.

’n Britse ondersoeker is op die spoor van die waardevolle Doolhof-halssnoer, en ’n platsakman steier telkens terug van die samelewing se dwarsklappe. Kassie en Rooi pak hul ondersoek sonder forensiese rugsteun aan, en al die verdagtes hardloop kringe om hulle.

Gaan iemand dié keer vir Kassie ore aansit ̶ en met die perfekte moord wegkom?

Futureproof your business, career and family with these invaluable insights. This is an essential compendium of trends for anyone who is anxious or excited about thriving in the uncertain decade ahead. Along with accompanying actionable insights to pre-empt and solve the challenges and problems they represent to the serious South African with business, career and family interests to look after, it's a must-have.

Chris Hani’s assassination in 1993 gave rise to one of South Africa’s greatest political questions: if he had survived, what impact would he have had on the ANC government?

On the 30th anniversary of his murder by right-wing fanatics, this updated version of the best-selling Hani: A Life Too Short re-evaluates his legacy and traces his life from his childhood in rural Transkei to the crisis in the ANC camps in Angola in the 1980s and the heady dawn of South Africa’s freedom.

Drawing on interviews and the recollections of those who knew him, this vividly written book provides a detailed account of the life of a hero of South Africa’s liberation, a communist party leader and Umkhonto we Sizwe chief of staff who was both an intellectual and a fighter.

In the third volume of Milton Shain’s history of antisemitism in South Africa, he traces and unpacks hostile attitudes towards Jews and irrational fantasies that accompany them in apartheid and post-apartheid South Africa.

The definitive field guide to the birds of the Greater Southern African region.

This spectacular field guide includes all resident, breeding and migrant species found in Greater Southern Africa. Comprising South Africa, Lesotho, eSwatini, Namibia, Botswana, Zimbabwe, Malawi, Mozambique and Zambia, Greater Southern Africa is a vast region and home to a truly extraordinary diversity of avifauna.

The latest in the Helm Field Guides series, Birds of Greater Southern Africa describes all 1,170 regularly occurring species that are likely to be encountered in the region, from the Wandering Albatross to the Pennant-winged Nightjar. Featuring 272 colour plates by three of the world’s leading bird illustrators, this practical guide also includes concise species accounts describing key identification features, status, range, habitat and voice.

Distribution maps for each species are also included. Fully illustrated throughout, this is an essential reference guide for anyone visiting or living in this wildlife-rich area.

Liberation Diaries is a powerful and spirited collection of essays from some of South Africa’s most distinctive thinkers on the country’s 30 years of democracy. The writers consider what freedom and democracy mean to them.

By turns provocative and daring, these insightful essays amount to a touchstone to accompany the reader in the 30th year of democracy.

Busani Ngcaweni edited Liberation Diaries: Reflections on 20 Years of Democracy in 2014.

Elephants are arguably Africa’s most charismatic animals, and among the biggest drawcards to our game reserves. While the burgeoning game-park industry may be increasing our access to these magnificent creatures, rising human-elephant encounters are an inevitable outcome – sometimes, sadly, fatal. Such encounters could likely have been avoided had those involved understood elephant behaviour, and particularly how these intelligent animals interface with traffic through their territory.

This book describes elephant family life, from rearing of infants to establishing dominance within a herd; it unpacks regular elephant behaviour, the matriarchal system, the particular dangers of males in musth, and many other aspects of their lives. Most of all, it provides guidelines for ensuring safe and enjoyable encounters with these majestic animals.

This is an essential guide for those planning visits to reserves: aside from the interest factor, being able to read the tell-tale signs may just save lives.

For 250 years the Bryan Rostron’s family spread across the globe, helping to expand the British Empire and paint the map red. This is a personal reckoning with that dubious legacy, echoing down to the present in South Africa.

It begins with the ‘discovery’ of Tahiti in 1767 by an ancestor, from whose log book Rostron reveals that his sailors were exchanging the ship’s nails for sex with Tahitian maidens so that HMS Dolphin began, literally, to fall apart.

After the Anglo-Boer war, having emigrated to South Africa, one grandfather became editor of the Sunday Times, voicing racist opinions, and later of the Rand Daily Mail, at that time a voice of the Randlords. Ironically, his other grandfather worked for the Communist Party and printed revolutionary pamphlets for the violent 1922 Rand Revolt. In a bizarre twist, Rostron’s father managed the 1936 South African boxing team at the Berlin Olympics, where from under his nose their star boxer was recruited by the Nazis.

Uncovering family secrets and mistaken myths, Rostron offers a unique insight into modern-day South Africa’s colonial past.

From the acclaimed and award-winning author of What Will People Say?, Rehana Rossouw takes us into a world seemingly filled with promise yet bedevilled by shadows from the past. In this astonishing tour de force Rossouw illuminates the tensions inherent in these new times.

Ali Adams is a political reporter in Parliament. As Nelson Mandela begins his second year as president, she discovers that his party is veering off the path to freedom and drafting a new economic policy that makes no provision for the poor. She follows the scent of corruption wafting into the new democracy’s politics and uncovers a major scandal. She compiles stories that should be heard when the Truth Commission gets underway, reliving the recent brutal past. Her friend Lizo works in the Presidency, controls access to Madiba’s ear. Another friend, Munier, is beating at the gates of Parliament, demanding attention for the plague stalking the land.

Aaliyah Adams lives with her devout Muslim family in Bo-Kaap. Her mother is buried in religion after losing her husband. Her best friend is getting married, piling up the pressure to get settled and pregnant. There is little tolerance for alternative lifestyles in the close-knit community. The Rugby World Cup starts and tourists pour up the slopes above the city, discovering a hidden gem their dollars can afford.

Ali/Aaliya is trapped with her family and friends in a tangle of razor-wire politics and culture, can she break free?

Told with Rehana’s trademark verve and exquisite attention to language you will weep with Aaliya, triumph with Ali, and fall in love with the assemblage that makes up this ravishing new novel.

A story of Mandela’s top cop, steeped in apartheid-era sabotage across local and global criminal investigations spanning decades. Add in nefarious individuals, from an informant once close to Colombia’s Pablo Escobar, to several suspected Cape Town crime kingpins, the stakes only get higher.

This is the scandal that has lacerated the South African Police Service, and implicated some of the country’s top cops and politicians. Bestselling author Caryn Dolley provides unprecedented insight into how apartheid-era policing structures lay the foundations for cop-gangster collusion and how these have endured into democracy.

With exclusive access to retired policeman André Lincoln’s life, Dolley exposes the dirty ploys that have swung South Africa’s trajectory; how street-level killings could be flashpoints of deep state proxy wars; and raises suspicions about who in Nelson Mandela’s realm backstabbed whom.

Normally quick witted and sharp eyed, Detective Fatima Matthews is being sucker punched by menopause, and that’s not even the half of it. Someone is playing deadly games with a local publisher, there’s a reader found dead with melted eyes and just when she could really use the career boost, her internal polygraph has decided to flatline.

As the threats escalate and one crisis triggers another, Fatima must come to terms with what it means to face your frailties, and whether a second chance is really possible when your greatest adversary is time.

With plagiarism scandals, buried secrets and red herrings aplenty, Andrea Shaw’s thrilling debut gives the local publishing industry its moment in the sun.

When we say we want to be safe, what do we mean? Is the state capable of achieving this for us? These are important questions for anyone envisioning and building a future anywhere, but especially in South Africa. This book explores contemporary South African society through the lens of law and order, and with the goal of understanding what reform must look like going forward, in a way that is accessible to ordinary citizens who need this most. 

In South Africa, both ‘crime’ and ‘safety’ are loaded terms. Ziyanda Stuurman unpacks the complex and fraught history of policing, courts and prisons in South Africa. In her analysis of the problems nationally and in putting those problems in context with the rest of the world, she concludes that more resources won’t necessarily lead to more safety. What then, will?

Ziyanda unpacks this complex question deftly with a view of a better future for us all.

This is more than a book. This is a blazing voyage.

Growing up in apartheid-era Chatsworth, Kumi Naidoo tells how his mother’s suicide when he was just 15 years old acted as a catalyst for his journey into radical action against the apartheid regime. In this revelatory and intimate story, Kumi describes his political awakening, and his experiences as a young community organiser and underground ANC activist during the 1980s.

His grief and anger became fuel for his efforts to help liberate South Africa and to build a better world.

4 World Champions. 3 Priceless Points. 2 Cups Back-To-Back. 1 Phenomenal Journey

In this timely follow-up to The Fireside Springbok, Bok to Bok details the electrifying Springbok campaign at the 2023 Rugby World Cup. Featuring Mike Greenaway's analysis as well as the words from various Springbok Team Players and Coaches, perfectly complemented by the images of Steve Haag and other photographers. Discover the story behind the Springboks' rugby success in this riveting account showcasing their unwavering dedication to uplifting South Africans through the sport they love. Dive into the heart of a team that plays not just to win, but to unite and inspire a nation.

The legendary All-Black captain Richie McCaw once said that an advantage the Springboks enjoyed was the responsibility they felt to play for the greater good of their  country. McCaw came to that conclusion after sharing a room with Bok captain John  Smit for a week before a game for the Barbarians. McCaw was spot on. The deep urge  the Boks feel to help South Africans endure hardships by winning rugby games is at the  heart of how in 2023 they defended the World Cup title they had won in 2019.

That 2019 win for Siya Kolisi's team was unexpected and the players were thrilled to see  what the win meant for a country that suffers more than most. Kolisi's men have said  they went to France with greater pressure on them compared to Japan four years before. This time they knew millions of their countrymen were counting on them to bring home  the Webb Ellis Cup. There was expectation of happy times and that gave the players a  strong responsibility to deliver. That sense of duty explains why the Boks, on three  weekends in a row, finished on the right side of one-point victories over the best teams  in the world.

To win one game by one point could be luck, but to do it three times in a row is not.  France coach Fabian Galthié said after his team had lost to South Africa in the quarter- finals: "One point can be nothing but also everything.* Never were truer words said  because when it truly mattered, the Boks dug deep and found a way to get over the line  with their noses in front. Again and again and again. When the final whistle sounded to  spark mass celebrations in South Africa, SuperSport commentator Matthew Pearce  encapsulated the moment perfectly.

He roared:

IT'S OVER!
THE SPRINGBOKS GO BACK-TO-BACK, THEY GO BOK TO BOK!
THEY ARE THE FIRST TO FOUR!

This book tells you how the Springboks did it, with Mike Greenaway's analysis and the words of the players and coaches perfectly complemented by the images of Steve Haag and other photographers.

South African higher education students have for the years 2015 and 2016 stood up to demand not only a free education but a decolonised, African-focused education. The calls for decolonisation of knowledge are the ultimate call for freedom. Without the decolonisation of knowledge, Africans may feel their liberation is inchoate and their efforts to shed Western dominance all come to naught.

Over the years various African leaders including Steve Biko wrote about the need to decolonise knowledge. The call for decolonisation is largely being equated with the search for an African identity that looks critically at Western hegemony. Biko sought the black people to understand their origins; to understand black history and affirm black identity. These are all embedded in the struggle to decolonise and search for African values and identities.

The contributors in this book treat several but connected themes that define what Africa and the diaspora require for a society devoid of colonialism and ready for a renewed Africa. “The discussions we develop and the philosophies we adopt on Pan Africanism and decolonisation are due to a bigger vision and for many of us the destination is African renaissance”. Everyone has a role to play in realising African renaissance; government, churches, universities, schools, cultural organisations all have a role to play in this endeavour.

Courageous, yet contested, Bulelani Ngcuka has always stood up for what he believes in. His decision in 2003 as National Director of Public Prosecutions not to prosecute then deputy president, Jacob Zuma, is a decision he still stands by to this day.

In this sweeping biography, based on many hours of interviews with Ngcuka, author Marion Sparg uncovers the roots of his fearless activism and tells his side of the story. She goes back in time to his modest beginnings in the Eastern Cape, to his lawyering years with the formidable Griffiths Mxenge, his various periods of detention, exile, and his homecoming.

Ngcuka played a critical role in establishing the National Prosecuting Authority, the elite crime-busting unit the Scorpions, and other mechanisms to tackle the country’s crime and corruption problems. Soon he faced one of his most difficult tasks – confronting former comrades who had become involved in illegal activities.

The Sting in the Tale is a first-hand account of our most recent legal and political history. It is also an intriguing story about political manoeuvrings, bombings and hijackings, urban-terror and “whispering” campaigns, lies, murder, alleged spies, intrigue, family, and love.

‘Highly readable and packed with fascinating historical detail, this is the compelling story of a ripsnorting South African cricketer whose career was smothered by the shameless colour prejudice of Cecil John Rhodes and his snobbish cronies. By turns formidable, sad, enlivening and enormously informative, this book pays Hendricks the honour that has long been his due.’  – Bill Nasson
 
William Henry ‘Krom’ Hendricks was the first sportsman to be formally barred from representing South Africa on the basis of race. Hailing from Cape Town’s Bo-Kaap, he played in 1892 for the South African Malay team against the touring English, who insisted that he was among the best fast bowlers in the world. This made his exclusion from South Africa’s tour of England in 1894 all the more unjust.
 
Ranged against Hendricks were virulent racism and a political alliance between arch-imperialist Cecil John Rhodes, Afrikaner Bond leader J.H. Hofmeyr, and William Milton, who controlled cricket at the Cape through the Western Province Cricket Union.  Too Black to Wear Whites  documents Hendricks’s tireless struggle for recognition and the public controversies around his exclusion. The book shows how Hendricks was further sidelined as club teams made up of different races were prevented from playing against one another, saving white players the embarrassment of being shown up by the country’s best fast bowler.
 
Considering his importance in South African sports history, surprisingly little is known about Krom Hendricks. The story of his life is told here for the first time in a fascinating drama that describes the formation of a segregated South Africa through the career of an exceptional cricketer who dared to test the boundaries of the system.

This guide is written with love and care by a palliative nursing sister to help ease the journey for patients and their loved ones.

This book offers mindful advice for patients and their loved ones on navigating the cancer journey – from the time of diagnosis to remission or terminal stages – armed with appropriate information and emotional support. It covers the practical aspects of cancer treatment in a simple, comprehensive way – from medical aids, treatments and side effects to nutrition, complementary therapies and caring for a loved one. It also addresses questions and fears, what to say and do, and how to deal with a terminal diagnosis.

Amongst this, you will also find stories of how others experienced and managed their cancer journey.

How should you write and present a business proposal? What is the best way to take minutes? When should a work email be formal and when chatty?

Communicating in a clear, concise manner with colleagues and clients is a key aspect of professionalism and good business practice. Yet many South African companies do not train their staff to do this, leading to confusion and lost hours - and it affects how people view your ability to do your job.

Now, help is at hand with plain-language experts Bittie Viljoen-Smook, Johan Geldenhuys and Wena Coetzee in this user-friendly guide to all aspects of written English in the workplace. Your journey to presenting yourself in an excellent, effective way starts here.

In 1957 emigreer die negejarige Henk van Woerden vanaf Nederland met sy gesin na Kaapstad – leertas in die hand, mussie oor die ore, serp om die nek, glasoog in die oogkas. Eers veertig jaar later ontdek hy wat die rede was vir hierdie vertrek na Suid-Afrika: Sy pa was ’n kollaborateur in die Tweede Wêreldoorlog. Die emigrasie is die begin van ’n lewe as buitestaander en vorm later die goue draad in sy skilderye en literêre werk.

Koning Eenoog is ’n boeiende biografie van die ewig soekende emigrant Henk van Woerden (1947–2005), ’n skrywer wat nie net ’n bekroonde oeuvre agtergelaat het nie (Een mond vol glas – Alan Paton Award en die Frans Kellendonk-prys, Ultramarijn – Gouden Uil en Inktaap) maar ook die Nederlandse literatuur oor Suid-Afrika verander het.

For a man who loves the order and structure of institutions, Shaun ‘Fush’ Fuchs is hard to pigeonhole. A school rugby star, a soldier, a provincial powerlifter, a renowned waterpolo coach, a lifelong entrepreneur, a dynamic teacher, and a beloved headmaster.

In his memoir, Fush, Shaun tells the story of a life dedicated to changing the lives of others. From his school days at Jeppe High School for Boys and his activism heading up the SRC of the South African Student Teachers Union, to his time as an army infantry officer and his memorable teaching career, Shaun has always had an irrepressible instinct to succeed and to lead no matter what happens and no matter what the challenges. Because he has had to leap hurdles and overcome adversity almost every step of the way, Shaun has sought to leave the institutions he has been a part of as better, more diverse, more inclusive environments, where children feel safe and everyone has a space to be themselves.

Covering love and loss, pageants and coups, false accusations of terrorism, and the love of hundreds of students who have passed through schools Shaun has been part of, Fush will make you laugh, cry and reconsider what it truly means to educate and lead by example.