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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Customer Experience - Future Trends and Insights (Paperback, 1st ed. 2010) Loot Price: R1,521

Discovery Miles 15 210

Repayment Terms: R143 pm x 12*

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Customer Experience - Future Trends and Insights (Paperback, 1st ed. 2010): C Shaw, Q. Dibeehi, S Walden

Customer Experience - Future Trends and Insights (Paperback, 1st ed. 2010)

C Shaw, Q. Dibeehi, S Walden

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Loot Price R1,521 Discovery Miles 15 210 | Repayment Terms: R143 pm x 12*

Expected to ship within 10 - 15 working days

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Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.

General

Imprint:	Palgrave Macmillan
Country of origin:	United Kingdom
Release date:	September 2010
First published:	2010
Authors:	C Shaw • Q. Dibeehi • S Walden
Dimensions:	235 x 155 x 12mm (L x W x T)
Format:	Paperback
Pages:	199
Edition:	1st ed. 2010
ISBN-13:	978-1-349-32027-1
Categories:	Books > Social sciences > Sociology, social studies > General Books > Business & Economics > Business & management > Business strategy Books > Medicine > General issues > General Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Business & management > Sales & marketing > Public relations Books > Business & Economics > Business & management > Sales & marketing > Customer services Promotions
LSN:	1-349-32027-7
Barcode:	9781349320271