We are witnessing the new age of empowered customers, armed with
online reviews, five-star ratings and social media, never has it
been more important to manage your reputation and referrals.This
book is for anyone who wants to systematically build their
reputation and increase their referral sales whilst delivering a
consistent and continually improving customer experience. Put
together in a simple, clear, no nonsense way, with step by step
instructions on what to do along the journey. The information is
based on over 10 years coaching, advisory and training experience
in the area of feedback, customer experience and referrals, and all
the advice is underpinned by real life experience and examples
...and continued doses of common sense!
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