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The Psychology of Customer Care - A Revolutionary Approach (Hardcover) Loot Price: R4,023
Discovery Miles 40 230
Repayment Terms: R377 pm x 12*
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The Psychology of Customer Care - A Revolutionary Approach (Hardcover): J. Lynch

The Psychology of Customer Care - A Revolutionary Approach (Hardcover)

J. Lynch

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Loot Price R4,023 Discovery Miles 40 230 | Repayment Terms: R377 pm x 12*

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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: 1992
First published: 1992
Authors: J. Lynch
Dimensions: 216 x 140 x 22mm (L x W x T)
Format: Hardcover
Pages: 274
ISBN-13: 978-0-333-55769-3
Categories: Books > Business & Economics > Business & management > Management & management techniques > General
Books > Business & Economics > Business & management > Sales & marketing > Public relations
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LSN: 0-333-55769-7
Barcode: 9780333557693

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