Improving Food and Beverage Performance (Paperback)

Keith Waller

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The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognise all the contributing factors to a successful food and beverage operation.Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit.

General

Imprint:	Butterworth-Heinemann
Country of origin:	United Kingdom
Release date:	November 1996
First published:	1999
Authors:	Keith Waller
Dimensions:	190 x 125 x 21mm (L x W x T)
Format:	Paperback
Pages:	400
ISBN-13:	978-0-7506-2812-9
Categories:	Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Sport & Leisure > Travel & holiday > Travel & holiday guides > Restaurant & pub guides Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General Books > Travel > Travel & holiday guides > Restaurant & pub guides Promotions
LSN:	0-7506-2812-X
Barcode:	9780750628129