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Customers at Work - New Perspectives on Interactive Service Work (Paperback, 1st ed. 2013) Loot Price: R2,927
Discovery Miles 29 270
Repayment Terms: R274 pm x 12*
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Customers at Work - New Perspectives on Interactive Service Work (Paperback, 1st ed. 2013): W. Dunkel, F. Kleemann

Customers at Work - New Perspectives on Interactive Service Work (Paperback, 1st ed. 2013)

W. Dunkel, F. Kleemann

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Loot Price R2,927 Discovery Miles 29 270 | Repayment Terms: R274 pm x 12*

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Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: July 2013
First published: 2013
Editors: W. Dunkel • F. Kleemann
Dimensions: 216 x 140mm (L x W)
Format: Paperback
Pages: 257
Edition: 1st ed. 2013
ISBN-13: 978-1-349-45111-1
Categories: Books > Business & Economics > Business & management > Business strategy
Books > Social sciences > Sociology, social studies > Social institutions > Work & labour
Books > Business & Economics > Business & management > Sales & marketing > Public relations
Books > Business & Economics > Industry & industrial studies > Service industries > General
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LSN: 1-349-45111-8
Barcode: 9781349451111

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