Airline pilots in various countries around the world have made determined use of industrial action. The use of strike action by the pilots challenges the view that militant trade unionism is confined to lower-paid workers and is associated with a left-wing political orientation. This phenomenon provides the author with an opportunity for singling out the basic factors underlying attitudes and behaviour in industrial relations. His starting point is a 'systems model' of industrial relations which is submitted to critical examination and refined, enhancing its usefulness as a research methodology. In particular he stresses the importance of personality elements in the parties to the disputes. The book, first published in 1972, also provides an analysis of the development of the airlines and their institutions.

Aerospace is a major world industry. This handbook, first published in 1987, provides a world survey of the industry in statistical form. The first part covers production and distribution by sector - airframes (aircraft), aeroengines, avionics, systems, missiles / spacecraft - and by country. It includes a summary for each country of the degree of government intervention, which is a crucial factor as state involvement is essential for the aerospace sector. The second part covers technological change, and here graphical representations of trends in product and process technologies are given.

The end of the twentieth century saw remarkable changes in the way that economic regulation was viewed. There occurred a liberalization of attitude and something of a withdrawal of the state from its interventionist role. These changes were particularly pronounced in the context of transport, where the long-standing tradition had been one of market intervention by the government. The aim of this book, first published in 1991, is to examine the outcomes of deregulation on the international airline industry, and to consider whether the experiences of market liberalization reveal any common threads. In particular, whether they reveal any universal indications of how underlying transport markets function; how management responds to new stimuli; the degree of protection needed by transport users; and nature of the transition process from regulation to liberalization.

This edited collection combines contributions from academics and human factor specialists upon the theme of multiple-task performance - the ability of the mind to control several actions simultaneously. Although processes of divided attention have long been a focus for cognitive psychologists, this book concentrates upon the performance of particular tasks concurrently, and how different combinations affect results. Particular implications include workload of pilots and air-traffic controllers.

For all engineers and practitioners, it is essential to have a fundamental understanding of cost structure, estimating cash flows, and evaluating alternative projects and designs on an economic basis. Engineering Economics for Aviation and Aerospace provides the tools and techniques necessary for engineers to economically evaluate their projects and choices. The focus of this book is on a comprehensive understanding of the theory and practical applications of engineering economics. It explains and demonstrates the principles and techniques of engineering economics and financial analysis as applied to the aviation and aerospace industries. Time value of money, interest factors, and spreadsheet functions are used to evaluate the cash flows associated with a single project or multiple projects. The alternative engineering economics tools and techniques are utilized in separate chapters to evaluate the attractiveness of a single project or to select the best of multiple alternatives. Most of the engineering economics and financial mathematics books available in the market take either a pure theoretical approach or offer limited applications. This book incorporates both approaches, providing students of aviation and industrial economics, as well as practitioners, with the necessary mathematical knowledge to evaluate alternatives on an economic basis.

With 2003 being the 100th anniversary of modern aviation, Passenger Behaviour was published at a milestone for the aviation industry. Remarkable achievements in engineering have made air travel highly accessible within the span of a single lifetime. However, when evolutionary barriers are exceeded various penalties are exacted. The most common experienced by air passengers include motion sickness, jetlag and increased arousal and stress at different stages of flight. Air travel also brings us into closer contact with strangers, making our examination and understanding of the social psychology of behaviour within groups (among passengers) especially relevant. This book examines a wide range of topics that help the reader to acquire a psychological understanding of how air travel impacts on human relationships; behaviour as well as physiological functions. Written by leading authorities in their areas, it is intended primarily for those with an interest in passenger behaviour and those who work professionally in commercial aviation. This includes pilots, cabin crew, ground staff, airline and airport managers, aviation psychologists, human factors specialists, aerospace medical/nursing personnel and aircraft designers and manufacturers. As air travel being an integral part of most people's lives, this book will also be of interest to anyone who travels either on a frequent or infrequent basis.

Air traffic management (ATM) comprises a highly complex socio-technical system that keeps air traffic flowing safely and efficiently, worldwide, every minute of the year. Over the last few decades, several ambitious ATM performance improvement programmes have been undertaken. Such programmes have mostly delivered local technological solutions, whilst corresponding ATM performance improvements have fallen short of stakeholder expectations. In hindsight, this can be substantially explained from a complexity science perspective: ATM is simply too complex to address through classical approaches such as system engineering and human factors. In order to change this, complexity science has to be embraced as ATM's 'best friend'. The applicability of complexity science paradigms to the analysis and modelling of future operations is driven by the need to accommodate long-term air traffic growth within an already-saturated ATM infrastructure. Complexity Science in Air Traffic Management is written particularly, but not exclusively, for transport researchers, though it also has a complementary appeal to practitioners, supported through the frequent references made to practical examples and operational themes such as performance, airline strategy, passenger mobility, delay propagation and free-flight safety. The book should also have significant appeal beyond the transport domain, due to its intrinsic value as an exposition of applied complexity science and applied research, drawing on examples of simulations and modelling throughout, with corresponding insights into the design of new concepts and policies, and the understanding of complex phenomena that are invisible to classical techniques.

Airline E-commerce Book Structure

Book Description

Online travel is big business and has become one of the most popular items purchased by consumers on the internet. According to one estimate, in 2012, approximately $313 billion or over one third of total B2C travel was spent on online travel products with air travel alone accounting for 61% or $191 billion. A variety of contributing factors is responsible for this development:

• the emergence of the commercial internet in the mid-1990s;
• a change in the behavior of consumers who through inexpensive internet access and growing familiarity with easy-to-use technology today shop 24/7 from anywhere in the world;
• airline companies use the internet not only as a new platform to service, sell and market but by cutting traditional supply channels and reaching directly to the end consumer - also to realize cost savings in their sales and distribution value chains;
• the arrival of new intermediaries in the form of online travel agencies, meta search engines, network affiliates, and other mass sales and marketing websites that distribute travel products to the public;
• the growing prevalence of mobile platforms and social media allowing for new unprecedented forms of interactivity with shoppers of travel products.

Airline companies everywhere have integrated electronic commerce or e-commerce into their business operations in various shapes and forms. Today, it is no longer a question of 'if' for an airline company but 'how' to deal with e-commerce and leverage it to enhance its competitiveness. With plenty of references to and examples of leading companies from the airline industry and beyond, this book discusses the critical success factors for an airline e-commerce strategy and the role of e-commerce in sales & distribution, marketing, and customer service. Furthermore, explored are the various organizational structures to manage e-commerce, the handling of day-to-day web site operations like site content management and security, the growing concerns surrounding web site privacy, emerging social media and mobile trends, and the role of e-commerce in managing airline emergency situations. This book is an introduction to the business & technology cross-over topic of airline e-commerce and could be of interest to students and practitioners alike - from the airline travel industry and beyond.

Table Of Contents

Part I. Introduction to Airline E-commerce

Chapter 1: Introduction

Chapter 2: The Fundamentals of Airline E-commerce

Chapter 3: Airline Web Site Product Overview

Part II. Airline E-commerce Strategy & Applications

Chapter 4: Airline E-commerce Strategy

Chapter 5: Airline Web Marketing

Chapter 6: Airline E-Sales & Distribution

Chapter 7: Airline Customer Service in Cyberspace

Part III. Airline E-commerce Operation

Chap 8: The Airline E-commerce Organization

Chap 9: Airline Web Site Management

Chap 10: Crucial Airline E-commerce Issues

- Web Site Privacy

- Social Media & Mobile

- Emergency Response Planning

* Timely: due to ever-increasing concerns around emissions, and the covid-19 travel restrictions and economic recession, both the airline and tourism industries are facing unprecedented challenges. * Coverage: provides comprehensive coverage touching on all aspects of air transport * Approach: takes a tourism perspective examining the relationship between the air transport and tourism sectors. * Level: uses an accessible style assuming no prior knowledge and gives the tourism student an introduction to the subject.

Not since man set foot on the moon over four decades ago has there been such passion and excitement about space exploration. This enthusiasm and eagerness has been spurred on by the fact that for the first time since the very beginning of the space age, space travel is no longer limited to an elite group of highly trained and well-disciplined military officers and test pilots. Instead, we must understand that the possibility of commercial space travel is already on our horizon and that it comes with a number of significant practical and moral challenges. Our level of scientific development and ability to influence international affairs and policy confers upon us an obligation to study the ethical, legal and social considerations associated with space exploration and understanding the potential consequences from the beginning is critical. This volume provides the first comprehensive and unifying analysis concerning the rise of private space exploration, with a view toward developing policy that may influence real-world decision making. The plethora of questions demanding serious attention - privatisation and commercialisation, the impact on the environment, health futures, risk assessment, responsibility and governance - are directly addressed in this scholarly work.

First published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.

Why do we love and hate airports at the same time? Have you been a victim of tiresome walks, congestion, long lines, invasive pat-downs, eternal delays and so on? Perhaps no other technological system has been challenged by continuously changing paradigms like airports. Think a minute on rail stations; think of how successful are the rail networks of the world in connecting nations, with just minimum security measures. Why aviation and airports are so radically different in this regard? In order to answer those questions the author embarks on a thorough revision of airport history and airport planning that in the end builds up a new theory about how airports are formed from the outset. Within its journey from the early airfield to the newest hubs of today, Dr. Marquez identifies for the first time the Landside-Airside boundary as the single most important feature that shapes an airport. In this sense, his finding challenges the "historical linearity" that, until today, used to explain a century of airports. From both an analytical and theoretical S&TS stance, Dr. Marquez assures that it is only when airports needed to be fully reinvented (LaGuardia, Dulles and Tampa) when they become transparent and we may be able to understand their lack of technological stability.

This book offers material for strategic thinking featuring contributions from key figures in Europe, the US and Asia. The focus of the book expands from economic to legal issues, bankruptcy and safety and security. The carefully selected papers offer a thorough and structured analysis of major current developments in the air transport industry. Fully up to date, topics covered include competitive strength, capacity utilisation and risk. The most likely future scenarios are more or less known. Only, the timeframe remains uncertain. The speed at which the various market players in the air transport chain will implement their strategies remains the key question. This depends on a whole range of exogenous and endogenous variables, as this book aspires to demonstrate. As both an overview of the current issues affecting the industry and as a cohesive set of strategic documents, therefore, this collection will prove invaluable for policy makers and researchers alike.

Former FAA chief counsel and senior aviation policy official Mark Gerchick unravels the unseen forces and little-known facts that have reshaped our air travel experience since September 11, 2001.

With wry humor and unique insight, Gerchick takes us past the jargon, technicalities, and all-is-well platitudes to expose the new normal of air travel: from the packed planes and myriad hassles of everyday flying to the alchemy of air fares, the airlines endless nickel-and-diming, and the elusive hope of escape from steerage. We find out what pilots do in the cockpit, what s really worth worrying about when it comes to airline safety, and why we get sick on planes. Meanwhile, Gerchick ponders the jarring disconnect between our quaint expectations of "service with a smile" and the grim reality of cramped seats, no-free-lunch, and "watch-yer-knees."

With sympathy for both fliers and airlines, Gerchick shows how the new "business-all-business" airline industry has finally learned to make money, even in the face of crushing fuel costs, and get millions of travelers where they re going every day safely and quickly.

From his singular vantage point as former aviation regulator and policymaker, Gerchick gives us a straightforward insider s view of how hard it is for government to improve the traveler s lot by explaining the vagaries of consumer protection rules as well as the political realities and the economic forces at work. While Gerchick offers reasons to hope for a better future in air travel, he presents an unvarnished look at what we can expect good and bad when we take to the skies. Some of it will reassure you, some will make you cringe, but all will open your eyes to what it means to fly today."

Aviation remains one of the most active and challenging domains for human factors and applied psychology. Since 1981, the biennial International Symposium on Aviation Psychology (ISAP) has been convened for the purposes of (a) presenting the latest research on human performance problems and opportunities within aviation systems, (b) envisioning design solutions that best utilize human capabilities for creating safe and efficient aviation systems, and (c) bringing together scientists, research sponsors, and operators in an effort to bridge the gap between research and application. Though rooted in the presentations of the 17th ISAP, held in 2013 in Dayton, Ohio, Advances in Aviation Psychology is not simply a collection of selected proceeding papers. Based upon the potential impact on emerging trends, current debates or enduring issues present in their work, select authors were invited to expand on their work following the benefit of interactions at the symposium. The invited authors include the featured keynote and plenary speakers who are all leading scientists and prominent researchers that were selected to participate at the symposium. These contributions are supplemented by additional contributors whose work best reflects significant developments in aviation psychology. Consequently the volume includes visions for the next generation of air management and air traffic control, the integration of unmanned (i.e. remotely piloted vehicles) into operational air spaces, and the use of advanced information technologies (e.g. synthetic task environments) for research and training. This book is the first in a series of volumes to be published in conjunction with each subsequent ISAP. The aim of each volume is not only to report the latest findings in aviation psychology but also to suggest new directions for advancing the field.

Gatwick's very first jetliner touched down on 16 November 1958, and over the next fifty years the airport grew to become Britain's second busiest airport, as well as the busiest single-runway airport in the world. Classic Gatwick Jetliners is the much-awaited follow-up to Classic Gatwick Propliners, with over 200 colour images alongside comprehensive captions that describe the early jetliner visits through to the bustling years of the late 1980s. Featuring such iconic liners as the de Havilland Comet, the Boeing 707 and the 747 'Jumbo Jet', this is an enthusiastic and fond tribute to the most colourful period of Gatwick's aviation history.

The registration letters painted on an aircraft's tail are like its number plate: they can reveal the story of an individual aircraft and its different roles during its working life. Inspired by this novel way of looking at aviation history, Guy Halford-MacLeod follows the chequered and multi-faceted careers of forty different airliners to present a compelling insight into the wider story of British aviation: larger-than-life characters, politics, the aircraft manufacturers, the state-owned corporations, the independent airlines, some unwilling buyers, a lot of coercion, big financial losses, cheap holiday charters and, inevitably, going bust - the full story of Britain's airlines and the aircraft they used. This heavily illustrated book delves into the tales of a fascinating selection of aircraft, including many of Britain's finest airliners now preserved at museums around the country, to present the development of Britain's airline industry.

Airportness takes the reader on a single day's journey through all the routines and stages of an ordinary flight. From curbside to baggage, and pondering the minutes and hours of sitting in between, Christopher Schaberg contemplates the mundane world of commercial aviation to discover "the nature of flight." For Schaberg this means hearing planes in the sky, recognizing airline symbols in unlikely places, and navigating the various zones of transit from sliding doors, to jet bridge, to lavatory. It is an ongoing, swarming ecosystem that unfolds each day as we fly, get stranded, and arrive at our destinations. Airportness turns out to be more than just architecture and design elements-rather, it is all the rumble and buzz of flight, the tedium of travel as well as the feelings of uplift.

Provides a roadmap for advancing a pilot's aviation skill development towards a master-level. Discusses decision-making models, complex systems, and situational awareness. Includes real-world examples, situations, and pilot reports. Covers a wide range of airline flying challenges in extensive detail. Explores automation policy, benefits and limitations of automation, automation errors, and automation management techniques.

Usually described as 'state' industries, European airlines have been criticized as uncompetitive, overmanned, and subsidized. But this view begs the question of why and how the state became involved in air transport, as well as the question of whether airlines could have succeeded in Europe and elsewhere without government support. The first comparative study of the complicated history of relations between the state and the air transport industry in Europe, the book travels from the earliest scheduled flights down to the era of liberalization and privatization in the 1990s. Martin Staniland concentrates on four key countries-France, Germany, the Netherlands, and the United Kingdom-exploring both the sources of support for airlines in Europe and the reasons why public ownership lost favor as the industry expanded. In particular, he examines links between the airlines on the one hand and national aircraft builders and ministries concerned with defense, foreign policy, and colonial administration on the other hand. The author concludes by considering the crises and restructuring experienced by national airlines in the 1980s and 1990s, and by exploring the related political battles over liberalization and privatization.

In recent years, airline practitioners and academics have started to explore new ways to model airline passenger demand using discrete choice methods. This book provides an introduction to discrete choice models and uses extensive examples to illustrate how these models have been used in the airline industry. These examples span network planning, revenue management, and pricing applications. Numerous examples of fundamental logit modeling concepts are covered in the text, including probability calculations, value of time calculations, elasticity calculations, nested and non-nested likelihood ratio tests, etc. The core chapters of the book are written at a level appropriate for airline practitioners and graduate students with operations research or travel demand modeling backgrounds. Given the majority of discrete choice modeling advancements in transportation evolved from urban travel demand studies, the introduction first orients readers from different backgrounds by highlighting major distinctions between aviation and urban travel demand studies. This is followed by an in-depth treatment of two of the most common discrete choice models, namely the multinomial and nested logit models. More advanced discrete choice models are covered, including mixed logit models and generalized extreme value models that belong to the generalized nested logit class and/or the network generalized extreme value class. An emphasis is placed on highlighting open research questions associated with these models that will be of particular interest to operations research students. Practical modeling issues related to data and estimation software are also addressed, and an extensive modeling exercise focused on the interpretation and application of statistical tests used to guide the selection of a preferred model specification is included; the modeling exercise uses itinerary choice data from a major airline. The text concludes with a discussion of on-going customer modeling research in aviation. Discrete Choice Modelling and Air Travel Demand is enriched by a comprehensive set of technical appendices that will be of particular interest to advanced students of discrete choice modeling theory. The appendices also include detailed proofs of the multinomial and nested logit models and derivations of measures used to represent competition among alternatives, namely correlation, direct-elasticities, and cross-elasticities.

Crew Resource Management (CRM) training was first introduced in the late 1970s as a means to combating an increased number of accidents in which poor teamwork in the cockpit was a significant contributing factor. Since then, CRM training has expanded beyond the cockpit, for example, to cabin crews, maintenance crews, health care teams, nuclear power teams, and offshore oil teams. Not only has CRM expanded across communities, it has also drawn from a host of theories from multiple disciplines and evolved through a number of generations. Furthermore, a host of methodologies and tools have been developed that have allowed the community to better study and measure its effect on team performance and ultimately safety. Lacking, however, is a forum in which researchers and practitioners alike can turn to in order to understand where CRM has come from and where it is going. This volume, part of the 'Critical Essays on Human Factors in Aviation' series, proposes to do just that by providing a selection of readings which depicts the past, present, and future of CRM research and training.

Aircrew are in many ways a unique occupational group. Their irregular patterns of work are often compounded by sometimes long periods away from home, which make having a rewarding and stable personal life quite difficult.This book provides a range of practical guidelines on how to overcome aircrew work-life difficulties. It offers an in-depth consideration of the various aspects of the crew lifestyle that can challenge a person s emotional well-being. It covers a number of potential problem areas, including sleep deprivation, health concerns, aircrew group dynamics as well as social and intimate relationships at home. The intention is to raise crews awareness of the various stressors, both at work and at home, that may affect wellbeing. An equally important aim is to provide helpful guidelines that can allow crew to develop the necessary knowledge and skills for overcoming emotional difficulties. Reading this book will enable flight crews to be less stressed about perceived work-life conflicts, sleep deprivation, and health concerns. Airline personnel can learn to see concerns and worries in a more positive way, which gives knowledge and the confidence needed to reconcile life at work with life outside of work. Thousands of workers have benefited from professional help on how to overcome work-life tensions this book will allow airline crew to learn these skills themselves.This book will prove to be a valuable tool for those who work in the airline and travel industry, as well as their families, friends and loved ones who often bear the greatest burden in terms of disruption to their lives. It will also appeal to those who train flight and cabin crew, aviation human resources specialists, therapists and psychologists, as well as doctors and nurses who work in the airline industry."

It is generally accepted - the US administration excepted - that the emissions reduction targets agreed in the Kyoto Protocol are only the beginning of what needs to be achieved in international climate negotiations. While studies suggest that major emission reductions by industrialized countries can be achieved at low economic cost, both these and early reductions by developing countries are inevitably a major political challenge. This book focuses on European policy toward climate change, specifically its ramifications for the aviation industry. With air travel predicted to grow enormously in the coming years, the issue of climate change is hugely topical for this important industry. Accessible to students, academics and practioners, this book is useful reading for all those with an interest in climate change, the aviation industry, or both.

This third edition of Straight and Level thoroughly updates the previous edition with extensive comments on recent industry developments and emerging business models. The discussion is illustrated by current examples drawn from all sectors of the industry and every region of the world. The fundamental structure of earlier editions, now widely used as a framework for air transport management courses, nonetheless remains unchanged. Part 1 of the book provides a strategic context within which to consider the industry's economics. Part 2 is built around a simple yet powerful model that relates operating revenue to operating cost; it examines the most important elements in demand and traffic, price and yield, output and unit cost. Part 3 probes more deeply into three critical aspects of capacity management: network management; fleet management; and revenue management. Part 4 concludes the book by exploring relationships between unit revenue, unit cost, yield, and load factor. Straight and Level has been written primarily for masters-level students on aviation management courses. The book should also be useful to final year undergraduates wanting to prepare for more advanced study. Amongst practitioners, it will appeal to established managers moving from functional posts into general management. More broadly, anyone with knowledge of the airline industry who wants to gain a deeper understanding of its economics at a practical level and an insight into the reasons for its financial volatility should find the book of interest.