Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error.
Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.

With the deregulation of commercial airlines in 1978, the United States airline industry has changed dramatically. Route entry and exit flexibility, as well as fare setting have stimulated competition, forcing airlines to emphasize cost control, increased productivity, and effective marketing. How have these changes in both public and private policies influenced airline safety? Do airplanes have more accidents now than ever before? This work examines the causes of airplane accidents and what private and public policies are needed to improve aviation safety. It begins by examining the safety record of the United States commuter airline industry in the post-deregulation era characterized by increased emphasis by airlines on cost control and growing pressures on the air traffic control and airport system. The authors go beyond the safety of the scheduled airlines to examine the reasons for accidents in the nonscheduled and general aviation segments of the United States industry, where the bulk of fatalities occur and where airline pilots increasingly receive most of their training and experience. They then turn to an examination of aviation safety throughout the world, first with a detailed comparison of Canadian and American aviation safety, and then with a look at air safety in all regions of the world and the safety performances of all the world's major airlines. Three emerging issues are then examined in greater detail: assessing the margin of safety, worldwide aging of all airline fleets, and terrorism. Clearly written, this careful and systematic analysis of well over 15,000 individual aviation accidents will provide greater insight for government officials, aviation industrymanagers, and researchers, as well as laypeople and other frequent flyers.

What happened to MH370? How did Amelia Earhart disappear? When have quick-thinking pilots averted catastrophe and kept hundreds of people alive? And what, if any, are the lessons we have learned from these accidents? Aviation journalist and air safety investigator Christine Negroni uses science, performance psychology, extensive interviews with pilots, and the accounts of crash survivors to answer these questions, and more. Alternately terrifying and inspiring - Negroni might just cure your fear of flying, and will definitely make you a more informed passenger.

This is the first available edited collection of chapters on human performance in general aviation. Each chapter has been written by someone with knowledge of both the research literature and the operational background of general aviation. Chapters are designed to survey the current state of knowledge in areas critical to general aviation and to spell out both the operational implications of this knowledge and the directions needed for future research. Topics covered include strategies for flight instruction; the development of computer-based training; stress and decision making; skill development; the involvement of general aviation pilots in incidents and accidents; human factors implications of GPS use and the future of aircraft design and development in general aviation. The book provides an authoritative outline of currently applicable human factors knowledge for general aviation and a valuable guide to future developments. It features a foreword by Dr Stan Roscoe.

The major changes taking place in technology have some of the greatest effect in the world of aviation. Yet, in an industry which started with the concept of 'open skies', each sector has traditionally developed on its own and adjusted to developments in other areas as and when required. The need for integration is particularly important as the skies become increasingly crowded. More intense commercialization dramatically increases the interlocking between technological developments and the size of the financial investments required. For maximum efficiency the aviation system thus has to develop as an integrated whole with a greater awareness of events in other sectors. This book is intended to meet this requirement by addressing the breadth and depth of the aviation system and looking at some areas where significant advances are happening. While following the processes of development, the reader will see where the results might lead in the new century. Its three parts concentrate on areas of great significance - in integration as well as in technological progress - especially for their impact on human and social aspects. The editor and the invited contributors are amongst the foremost experts, researchers and industry leaders in their fields in the global aviation community, many with hands-on experience of massive change. The intended readership includes those who are moving into management functions in air traffic management, airplane manufacturing and airline operations; in training centres, colleges and institutions.

From the Foreword by Captain Daniel Maurino, ICAO: '...Air Traffic Control...will remain a technology-intensive system. People (controllers) must harmoniously interact with technology to contribute to achieve the aviation system's goals of safe and efficient transportation of passengers and cargo...This book...considers human error and human factors from a contemporary and operational perspective and discusses the parts as well as the whole...I hope you enjoy reading it as much as I did.' The motivation for writing this book comes from the author's long standing belief that the needs of Air Traffic Service personnel are inadequately represented in the aviation literature. There are few references to air traffic control in many of the books written for pilots and about pilots and this is also observed at the main international conferences. In line with the ICAO syllabus for human factors training for air traffic controllers, the book covers the main issues in air traffic control, with regard to human performance: physiology including stress, fatigue and shift work problems; psychology with emphasis on human error and its management, social psychology including issues of communication and working in teams, the environment including ergonomic principles and working with new technologies and hardware and software issues including the development of documentation and procedures and a study of the changes brought about by advanced technologies. Throughout the text there are actual examples taken from the air traffic control environment to illustrate the issues discussed. A full bibliography is included for those who want to read beyond these issues. It has been written for all in air traffic services, from ab initio to the boardroom; it is important that the men and women in senior management positions have some knowledge and awareness of the fundamental problems that limit and enhance human performance.

As international terrorism has grown over the past decades, airlines and airports have become increasingly popular targets for violent attacks and hijackings. In this volume, Peter St. John provides a survey of international air piracy and airline terrorism, and of the ways airline professionals and governments are coping, or attempting to cope, with the crisis. St. John not only deals with the history, politics, psychology, and sociology of air piracy, but also provides an assessment of the threat to commercial aircraft and ways to counter the danger. The principal theme he develops is that security for airports and aircraft can be achieved, and the fear of terrorists overcome, if Western countries cooperate in installing effective security policies and plans. St. John begins his work with a two-chapter history of the evolution of hijacking, tracing the five-to-seven-year cycles that seem to have emerged and the growth of the politically motivated hijacking that has become the most persistent and dangerous form. He next analyzes the eight types of individuals who have hijacked aircraft in the past, their different motives, and how they can be identified by airport security and flight crews. A major chapter discusses the politics of Western governments toward highjacking in Europe and North America, and identifies the best and worst airports around the globe. A seven-stage system of security that will probably be a necessity for the 1990s is also proposed. Ensuing chapters address the problem of the hijacked plane, offering advice for passengers and crew members who are victims of hijacking, and for government behavior, which often does more to encourage air terrorism than to preventit. Finally, St. John looks to the future of airport security and describes the need for a concentrated attempt at all levels of national and international government to develop effective defenses against air piracy. A group of appendices is also included, documenting the principal hijacks of the past forty years as well as sabotage attempts on commercial aircraft. This work will be an important reference tool for professionals in security services and the airline and airport management field, and for students in political science and international relations courses. It will also be a valuable addition to college, university, and public libraries.

The structure of air cargo claims is highly complex. Claimants may often have difficulty in establishing against whom they should make their claim. With the emphasis on practicality, this text is aimed at the entire air cargo industry from airlines and their insurers to freight forwarders, and importers and exporters. It illustrates the demarcation of responsibilites and liabilities of the various key players in the aviation market, and the contractual responsibilites and the liability implications between the various parties.

This text discusses the skills and abilities that air-traffic controllers need. Its approach is international as air-traffic control practices throughout the world have to be mutually compatible and agreed. The book aims to include every kind of

In the fast-changing theatre of air transportation, the strategic development of airlines and the operating economics of scheduled airline services have been transformed, following the profound impact of US deregulation. The lessons gleaned from the US experience, including effective ways of constraining rivals, have quickly been adopted by carriers facing the opening up to competition of their own local markets. In addition, in response to the hunt by the successful US survivors for further international traffic, carriers have been forced to emulate certain tactics adopted by these megacarriers, virtually irrespective of their own government's regulatory stance. The economics of the sector, particularly with regard to revenue generation, has resulted in increased market concentration. In the longer term, prospects for competition remain unclear, given the likely existence of only a small number of similarly endowed, globally alligned megacarriers. This book explores the impact of deregulation policies on key areas of the airline industry, analyzes the response of incumbent carriers to economic freedom and examines whether or not it is possible to devise a pro-competitive regulatory strategy for this sector. The author provides the reader with a clear explanation as to: c why airline deregulation policies have produced a number of unanticipated outcomes; c why low-cost new entrants have been unable to survive under deregulation; c why the impact of airline deregulation has differed between the USA and Western Europe. Using this analysis as a basis, he explores the future development of the sector, indicating the likely future trends towards globalization. He also argues that a competitive marketplace is not a guaranteed outcome of full deregulation and suggests an alternative approach. The book is of special interest to those members engaged in the airline industry, regulatory authorities and government departments of transport and industry. It wil

A story about science, technology, and people, "The Future of Pricing" provides an inside look at how airlines price tickets and how practices developed in the airline industry are now revolutionizing the world of pricing. Written for business professionals and students wanting to better understand the rapid growth of scientific pricing, the author draws upon his years of experience as Chief Scientist for a pricing software firm that has implemented over 250 pricing solutions with over 100 airlines and Fortune 500 companies. Using first-hand accounts, interviews, anecdotes, and examples, the book explores how leading companies have dealt with obstacles ranging from stubborn sales agents to overly zealous scientists to emerge as powerful, rational pricing organizations.

This book delves into corporate governance, sustainability, and information systems related to the aviation sector. Due to globalization and rise in cross-border business, the aviation sector has become an essential means of transport. However, the industry has tremendous impact on social, economic, and natural environments and carries significant risks. The book explores such issues plaguing the aviation sector under three key areas: CSR and sustainability, information systems and risk management, and corporate governance and accountability in the airline industry. The book concludes with an analysis of the impact of COVID-19 crisis on the industry and ways to respond and recover from the effects of the pandemic.

Explores SMS as it is implemented in aviation based on examples from several countries and regions, namely the UK, USA, and Australia. Presents a socio-historical analysis of how SMSs emerged in high-risk industries. Provides insights to explain the existing limitations of SMS. Proposes new avenues to reach beyond the limitations of SMS. Discusses the COVID-19 pandemic within the framework of risk analysis.

Low-Cost Aviation: Aeromobilities Culture, Politics, and Infrastructures covers critical societal issues such as labor regimes, unequal and changing flying publics, transnational dynamics of migration, tourism, business experiences, environmental challenges and shifting territorialities of LCCs at various scales. It situates LCCs holistically within a societal-infrastructural regime rather than solely within a transport context. The book explores the changing nature of passengers' profiles and mobile cultures, new consumption patterns and Economic Re-Configurations, as well as geopolitical and sustainability challenges. Providing a research agenda for aeromobilities, the book examines the most pressing social, cultural and political impacts of LCCs on society in different global contexts. It bridges transport and mobility studies, fostering transport sustainability and mobility justice to improve air transport management.

Polymer Composites in the Aerospace Industry, Second Edition, summarizes the latest research and developments on the design, manufacture and performance of composite components for aerospace structures. Sections cover the modeling, structure and behavior of 2D and 3D woven composites, the manufacture processes used for composite materials and components, buckling and compressive strength of laminates and manufacturing defects in composite materials, aspects of composite performance in aerospace structural design, including chapters on modeling stiffness and strength of structural elements, fatigue under uniaxial and multiaxial loads, fracture mechanics, impact strength and fatigue, crashworthiness, design and failure analysis of bolted joints, and much more. This updated edition is an essential reference resource for engineers, scientists and designers working in the development of composite materials in aerospace applications.

Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with previous books written by Nawal Taneja, the primary audience continues to be senior level practitioners within the global airline industry - in both traditional carrier and low complexity carrier segments. The approach is impartial, candid and pragmatic, based on what is happening in the actual market place rather than theoretical business models.

The Evolution of the US Airline Industry discusses the evolution of the hub-and-spoke network system and the associated price discrimination strategy, as the post-deregulation dominant business model of the major incumbent airlines and its breakdown in the early 2000s. It highlights the role that aircraft a" as a production input a" and the aircraft manufacturers' strategy have played in shaping this dominant business model in the 1990s. Fierce competition between Airbus and Boeing and plummeting new aircraft prices in the early 2000s have fueled low-cost competition of unprecedented scope, that destroyed the old business model. The impact of the manufacturers' strategy on these trends has been overlooked by industry observers, who have traditionally focused on the demand for air travel and labor costs as the most critical elements in future trends and survivability of major network airlines.

The book debates the impact and merit of government regulation of the industry. It examines uncertainty, information problems, and interest group structures that have shaped environmental and safety regulations. These regulations disregard market signals and deviate from standard economic principles of social efficiency and public interest. The Evolution of the US Airline Industry also debates the applicability of traditional antitrust analysis and policies, which conflict with the complex dynamics of real-life airline competition. It questions the regulator's ability to interpret industry conduct in real time, let alone predict or change its course towards a "desirable" direction. The competitive response of the low-cost startup airlines surprised many antitrust proponents, who believedthe major incumbent airlines practically blocked significant new entry. This creative market response, in fact, destroyed the major incumbents' power to discriminate pricing a" a task the antitrust efforts failed to accomplish.

This book examines an event that never happened - a trade war between the US and the EC in respect of the civil aircraft builder, Airbus Industrie. By understanding this trade dispute, the author casts light on broader issues of international cooperation by focusing on the bilateral trade negotiations that took place between 1979 and 1992. He considers that role played by aerospace firms, the GATT and the transatlantic alliance in shaping this cooperative outcome.

- Uniquely, focuses on the management of airports to guide business strategy (strategic, commercial and competitive aspects of airline business) rather than airport planning and operations (Young) or economics or marketing of international airlines (Doganis). It therefore provides an innovative insight into the processes behind running a successful airport and is considered to be the best most accessible book available. - Fills a need for a new edition by being updated to reflect the reflect the major changes in strategic direction for the airline and airport industry due the most significant global crisis ever faced by this industry, Covid19 as well as technology advances and emphasis on sustainable development. - International in content and case studies. - The book is well pitched, practical and helpful to both students and academics alike. It condenses information into logical chapters and includes key information needed for teaching a module with an Airport Management focus. It provides the perfect structure and outline in teaching the subject form. - Excellent balance of theory and industry examples. Some of the other books available lack relevancy. - Written in an engaging accessible style, at an appropriate level for UG students studying this subject for the first time.

The fabric of the airline industry has continued to undergo remarkable changes since the 5th edition of this classic text was published in 1995. The industry has witnessed a series of mergers and a trend toward consolidation into fewer but larger airlines. Route patterns have been reconstructed around hub cities. In contrast to the early 1990s, which saw unprecedented operating deficits, the late 1990s have seen a swing to highly profitable operations, characterized by the forming of alliances among U.S. and foreign airlines. Revised substantially to cover these changes, this book is an excellent introduction to the economics of U.S. airline services, both domestic and international.

A college level text suitable for students without a background in economics, this book is intended for such one-semester courses as Aviation Administration, Air Transportation, and Economics of Air Transportation. Enhancing the book's value, the volume includes self-testing questions for each chapter and an appendix covering the portions of the basic transportation statute--the former Federal Aviation Act--that are pertinent to the text. Focusing exclusively on airlines--and excluding private, military, and other types of flying--this book is the only college text dealing exclusively with the economics of U.S. airlines.

This book provides a snapshot of the COVID-19 pandemic situation from the perspective of the tourism, aviation and hospitality industries. The book analyzes the challenges and possible strategies for recovery to meet the urgent needs of the industry to deal with this catastrophic health crisis. A good part of the book discusses the negative effect of the pandemic to these industrial sectors and the strategies to reduce it. The book also explores other aspects of the tourism and hospitality development as the base for recovery such as applying more flexible business models, understanding the resident's perception and emotion experience, strengthening the human resource management, and improving the destination image for marketing, etc. Some long-term issues are also discussed such as management education and environment protection education. The book is highly recommended for tourism and aviation researchers, policy makers, industry practitioners, and graduate students. This book is a collection of selected papers from the 10th International Conference on Tourism and Hospitality between China and Spain (www.china-spain.org).

Revised and updated in its fifth edition, this internationally renowned and respected book provides the essentials to understanding all areas of airline finance. Designed to address each of the distinct areas of financial management in an air transport industry context, it also shows how these fit together, while each chapter and topic - for example, aircraft leasing - provides a detailed resource that can also be consulted separately. Supported at each stage by practical airline examples and recent data, Airline Finance examines the financial trends and longer term prospects for the airline industry as a whole, contrasting the developments for the major regions and airlines together with critical discussion of key issues that affect the industry as a whole. Important techniques in financial analysis are applied to the airlines as well as their investors such as banks and other financial institutions. Thoroughly amended and updated throughout, and expanded with the addition of two new chapters, the fifth edition reflects the many developments that have affected the industry, such as the impacts of the banking and sovereign debt crises on the airline industry, signs of re-nationalisation of airlines that have emerged in Europe, and the substantial changes that have occurred in connection with rating agencies and LIBOR. New start-ups and bankruptcies are covered for the first time in a new chapter, joined by airline mergers and acquisitions (M&A), both playing a role in airline concentration. Reflecting their status as a permanent feature, fuel hedging and fuel surcharges now also have their own chapter. The medium- to long-term future in terms of further concentration and government intervention (or the lack of it) and a shift in aircraft financing towards capital markets are discussed in the final chapter. The book is written for employees of airlines, airports and their suppliers, and investment bank and other analysts. It is also popular for use by universities and in-house courses on air transport management, within both academia and industry.

This timely book provides a multidisciplinary and comparative analysis of the ongoing terrorist threats against all aspects of air transportation, the effectiveness of the responses, globally, regionally, and nationally, and the continuing challenges to policy makers seeking to achieve a safe and secure global aviation system. The first section provides an overview of the industry?'s characteristics, the economic and regulatory issues shaping the security environment, such as legal frameworks and the role of the private sector in safeguarding passenger and air cargo flights. The second section provides comparative analyses of security policies and practices in several key countries: the United States, Canada, Brazil, Kenya, Israel, Malaysia, Japan and Australia. The book concludes with a comparative analysis of the contemporary state of aviation security policies and practices and its future challenges. Containing extensive interdisciplinary analyses of the main issues and challenges related to all aspects of aviation security, the book will be of great interest not only to scholars, students and practitioners concerned with aviation security, and to institutions that provide courses or programs in aviation management and related fields, but also to anyone dealing with such related topics as terrorism, public policy, transport, urban studies and logistics. Contributors include: H. Avilai, D. Brittin, E. Irandu, T. Prenzler, J. Price, P. Puri, D. Rhoades, F. Rossi Dal Pozzo, M.S. Sandhu, J. Szyliowicz, T. Udagawa, S. Vaithilingam, M.J. Williams, K. Zaidi, L. Zamparini

Storied pilot Homer Stockert, born in Churubusco, Indiana, won air races in Fort Wayne in the 1920s, earning him legendary fame while only in his twenties. In 1933, he established the Stockert Flying Service at Bendix Field, South Bend, Indiana, an airport built by entrepreneur Vincent Bendix. After serving as a test pilot of the P-47 Thunderbolt fighter aircraft in Evansville, Indiana, during World War II, Stockert returned to Bendix Field to expand his flying service with his business-savvy wife, Dora. Stockert led a successful life of leadership in private aviation until his death in 1971.

Decision-making on outsourcing new product development (especially innovation projects), such as engaging and managing the supply chain, is far from easy. It may involve addressing strategic and operational risks that might cause longer development times and increase innovations costs. It is, therefore, imperative to select suppliers very carefully and set up an effective management strategy vis-à-vis the supply partners right from the inception phase. Supply chain management is facing enormous challenges, driven by interrelated disruptions that will have a vast and lasting impact. Based on a relevant case study, Boeing 787 Dreamliner programme, this volume offers a comprehensive overview of the decision-making models for outsourcing strategic activities. The proposed model suggests a valuable approach to outsourcing the decision-making strategies for new product development when the innovation is driven by technological innovation.