The bestselling author of The Power of Habit shares the secrets of good conversations and successful communication.

How is it that we find it easy to talk to some people and struggle to do so with others? Why does the effectiveness of a message rely so strongly on who the messenger is? And what is the secret of having a successful difficult conversation?

Charles Duhigg has the answer to all these questions and many more, and in Everything is a Conversation he shares the arts and science of successful communication. He explains the neuroscience of listening. He interviews expert persuaders and reveals their secrets. And he reveals the techniques we can all master to achieve a sense of true connectedness with others, however tricky the circumstances. Along the way he shows how a board game fanatic used his conversational skills to become a champion, how a potentially fatal outbreak of botulism was prevented not by medical diagnosis but by talking, and what Plato has to teach us about empathy.

Packed with fascinating stories and drawing on cutting-edge research, this is a wonderfully readable and rewarding book on an essential human skill.

South Africa’s social landscape is disfigured by poverty, inequality and mass unemployment. Poverty in South Africa: Past and Present argues that it is impossible to think coherently or constructively about poverty, and the challenge it poses, without a clear understanding of its origins, its long-term development, and it’s changing character over time. This historical overview seeks to show how poverty in the past has shaped poverty in the present. Colin Bundy traces the lasting scars left on the face of South African poverty by colonial dispossession, coerced labour and segregation; and by a capitalist system distinctive for its reliance on cheap, right-less black labour. While the exclusion of the poor occurs in very many countries, in South Africa it has a distinctive extra dimension. Here, poverty has been profoundly racialised by law, by social practice, and by prejudice. He shows that the ‘solution’ to the ‘poor white question’ in the 1920s and ’30s had profound and lasting implications for black poverty. After an analysis of urban and rural poverty prior to 1948, he describes the impact of apartheid policies and social engineering on poverty. Over four decades, apartheid reshaped the geography and demography of poverty. This pocket history concludes with two chapters that assess the policies and thinking of the ANC government in its responses to poverty. One describes the remarkable story of the social security programme developed by the ANC in government since 1994, and finds that cash transfers – pensions and grants – have been the most effective mechanism of redistribution used by the ANC, even though the party remains edgy and anxious about a ‘culture of entitlement’. A final chapter reviews the distribution and dimensions of contemporary poverty, inequality and unemployment, and considers available policy options – and their shortcomings.

Modern day organisations are more dependent on communication to achieve success than ever before. Rapid development and greater complexity of communication technologies, and the growing importance and popularity of social media, means that organisations can no longer rely on traditional methods alone to engage in effective business communication. Social media and new communication forms, however, come with their own challenges and pitfalls. Organisations need to carefully and strategically consider the use of these new media as part of their effective communication plan.

Effective Business Communication 5th edition builds on traditional communication forms with up-to-date theory. It discusses new communication trends and the changing nature of communication in businesses. This edition illustrates the effective use of various new media sources and their application in the workplace, the challenges of using these media and the appropriate ways in which they can be incorporated into effective business communication practices within the organisation.

Effective Business Communication 5th edition provides widespread principles for communicating in the organisational context. The book has support material containing questions, case studies and activities. This edition therefore provides students, lecturers and business communicators with a comprehensive and practical reference guide to communication in the workplace.

The text emphasises four themes to support evidence-based management decision making: 1. Setting the statistical landscape in a management context 2. Interpretative decision making based on patterns revealed by exploratory data analyses 3. Statistical decision making guided by the test-based findings of inferential analyses 4. Predictive decision making using statistical modelling evidence. The thread that links them is the role of data analytics as a management decision-support tool. This fifth edition builds on the strengths of the fourth edition by: - Highlighting newer trends in statistical applications in management practice - Strengthening the Excel-based generation of statistical evidence using a custom-built software product, called X-Static - Enhancing the graphic visualisation of statistical evidence. Target market: - Undergraduate students of Management at universities (BCom, BAcc, etc) - Management diploma students working towards professional qualifications at institutions such as the IMM, CSSA, CIMA, IAC, etc. - Postgraduate students (MBA and PGDip) of Management at business schools.

Iran is on the verge of possessing weapons of mass destruction to use against Israel and Saudi Arabia. Agents Nir Tavor and Nicole le Roux, along with the rest of the Mossad, know that they must do anything and everything to put a swift end to this danger.

But as Iran edges closer to possessing a functional bomb, the Mossad can’t act quickly enough. Nir and Nicole find themselves caught up in a whirlwind plot of assassinations, espionage, and undercover recon, working against the clock as they desperately try to stop this deadly threat against the lives of millions.

Authors Amir Tsarfati and Steve Yohn reteam for this suspenseful follow-up to the bestseller Operation Joktan. Filled with danger, romance, and international intrigue, this latest Nir Tavor thriller delivers a story that will have you on the edge of your seat, with characters that will make you cheer and insights into the duties of Mossad agents that will leave you amazed.

The well-known food writer Pat Kossuth gives readers a taste of the international recipes she has gathered throughout her extraordinary life, starting in England and India in the 1930s, through North Africa, the Americas, Europe and Russia, to her present-day life in Hermanus, South Africa.

Around the World in 80 Years is highly visual, studded with anecdotes and personal photographs of Pat breaking bread with the many interesting characters and celebrities she met during her travels. She takes the reader on her travels around the world, visiting places as far apart as Kathmandu, Russia, New Orleans, Jordan and the Timbavati.

From South Africa to Zanzibar, from Kenya to Britain, activists are battling to save lion prides, today more threatened by extinction than rhinos and elephants, as a result of illegal wildlife trading. Having thwarted murderous poachers in The Elephant Conspiracy, the Veteran, Thandi and Mkhize are back battling to save lion prides from being killed for their claws, teeth and bones. As the demand for lion parts soars, impoverished local communities are being incentivised to poach, and the fight against this illegal plunder becomes ever more vicious.

Struggling to defeat the international criminal syndicate responsible for poaching, the team find themselves embroiled in mafia-style smuggling, illicit night flights, tense shoot-outs, and an encounter with a protégé of Vladimir Putin.

Enjoy easy and accessible everyday recipes and discover no-nonsense nutrition info that debunks food myths from social media sensation Nutrition by Kylie.

Registered dietitian and social media star Kylie Sakaida, a.k.a. @NutritionbyKylie, knows how difficult it can be to keep track of the confusing and often conflicting information about nutrition we are barraged with online. Kylie began posting videos on social media to cut through the noise and offer easy-to-understand and relatable evidence-based advice. Now, millions of people trust and follow her for realistic nutrition tips and delicious recipes. In this beautiful, comprehensive cookbook, Kylie has collected her best nutrition tips along with both fan-favorite and brand-new recipes.

Whether you want to change your eating habits and mindset or are just looking for a healthy dinner recipe, So Easy So Good has you covered. Kylie simplifies complex concepts through simple lists, charts, and sidebars. Her recipes and tips emphasize a healthy, balanced mix of protein, carbs, healthy fats, and fiber so you can feel nourished and satisfied. Many of Kylie’s recipes are inspired by the Asian flavors from her upbringing. Some recipes are designed to minimize prep time by using frozen veggies and nutrient-dense convenience foods, while others can be frozen in advance and reheated within minutes for a quick meal.

So Easy So Good is packed with simple, accessible, and nutritional advice throughout, but it’s recipes like Matcha Chia Parfaits, Sriracha Honey Tofu Bowls, Chicken Ranch Naan Pizzas, Thai Fish Curry, and even sweets like Tahini Chocolate Brownies, that will have you coming back to the book again and again.

Dat die dokter wat mynbaas Hans-Peter Kranz aangestel het al die tyd ’n vrou is, het die dorpenaars op Kolmanskop vroeg in die twintigste eeu heeltemal oorhoops. Dokter Alexandra Stackelberg kom om die x-straalmasjien by die diamantmyn te bedryf – nie bloot om mediese redes nie, maar ook om diamantdiewe vas te trek. Haar werk raak ’n morele dilemma en twee mans ding mee om haar aandag, terwyl oorlogswolke op die horison saampak...

Soos Kolmanskop se mense deur die sand sif na diamante, so sif een van hulle later jare deur herinneringe, op soek na sekerheid en die waarheid agter een van hulle se dood.

Hemel en aarde en ons is ’n whodunit met ’n konsepsuele kinkel, ’n verkenning van identiteit, bewussyn, verwording en vergetelheid.

YOU'LL NEVER BE ABLE TO FIND YOURSELF IF YOU'RE LOST IN SOMEONE ELSE.

Fallon meets Ben the day before her big move to New York. Their attraction is untimely but undeniable. They spend her last day in Los Angeles together and Fallon's eventful life becomes the inspiration Ben has sought for the novel he's always wanted to write.

Over time and amidst the relationships and tribulations of their own separate lives, Ben and Fallon continue to meet on the same date every year. Until, one day, Fallon becomes unsure if Ben has been telling her the truth or fabricating a perfect reality for the sake of the ultimate plot twist.

Can Ben's relationship with Fallon - and, at the same time, with his novel - be considered a love story if it ends in heartbreak?

A father takes his two children on a thrilling out-of-this-world adventure into space and invites them to look back at Earth and the conflicts that have taken place since the beginning of time. This becomes a brief history of the world and a whistle-stop guide to the universe, all rolled into one - and told with Oliver Jeffers's inimitable perspective, wit and exquisite artwork.

Meanwhile Back on Earth gives a unique look at life on Earth with a cosmic perspective - and an enduring message that what binds us together matters more than what sets us apart.

A timely story for families everywhere.

Azille Coetzee gaan studeer in Nederland, kry ’n Nederlandse lover en besluit om in Europa aan te bly. Maar iets voel nie reg nie … Daar is tog altyd die vraag: Watter herkoms hou die styfste vas, Afrika of Europa? Dié is ’n uiters leesbare verhaal van identiteit, reis en liefde: intiem, eerlik en slim.

Bestselling author Sean Covey has made it his mission to understand trust in organizations. In his new breakthrough leadership book Trust and Inspire, Covey shows that though our world has evolved, our style of leadership still has not—but it’s time to change that.

Traditionally, businesses have relied on a “command and control” management style, focusing on rigid hierarchies and compliance from employees. Covey argues we must shift from a “command and control” to a “trust and inspire” leadership model. Trusting and inspiring your team is defined by commitment from both sides, with a focus on effectiveness and fostering a growth mindset. It is based on the belief that employees are creative, collaborative, and full of potential; through trust, you can inspire them to do their best work.

Trust and Inspire is a simple yet radical shift in how business must be done in the 21st century and an expansive, visionary, and inviting guide to the future of leadership.

A new, beautifully illustrated edition of the Number One Bestseller and Sunday Times Science Book of the Year, which takes us on a head-to-toe tour of the marvel that is the human body.

Now enhanced in this new edition by hundreds of stunning photographs and illustrations, Bryson's book about the human body, how it functions and its remarkable ability to heal itself, is an instant classic. A Sunday Times and international bestseller, it is jam-packed with extraordinary facts, remarkable characters and astonishing stories.

Soos vinkel en koljander, dís Najma Abrahams (Tietie) en Azba Fanie (Nanna). Dié twee TikTok-tuiskokke se hande staan vir niks verkeerd óf stil nie, veral nie vir die kospotte nie. Hul resepte is hartskos – niks fensie bestanddele nie, net geurige regte, egte huiskos met ’n Kaaps-Maleise twist.

Groenboontjiebredie, tamatiekos, split pea-sop en selfs die vergete sagobredie, blomkoolbredie, panfrikkadel, Nando’s-hoender, broodpoeding en dhaltjies eerlik gemaak, sonder fieterjasies – dit is mos die onopgesmukte huiskos waarna elkeen verlang. Die kerries is natuurlik ook daar – suikerboon-, hoender-, dhal- en mincekerrie, breyani, noem maar op. Snoek-in-die-oond, kerrievis en seekos-paella (times are tough, ’n mens moet maar ’n paar maande of so spaar daarvoor, sê die twee siezas) bring die see in jou kospotte. Vir “broke week” is daar sakpas-randrekkers soos dhanya-soesys, eierkerrie en spaghetti-en-sardyne. Tietie se peperminttert en lemon meringue is uit ’n ander wêreld en Nanna se braised skaapnek sal enige onthaaltafel laat kreun van smaakgenot. Mavrou, Tietie se lamsvleis-weergawe van dié tradisionele gereg wat in die Kaaps-Maleise kultuur by troues voorgesit word, is ’n tydlose treffer.

En moenie van die happies en lekkernye vergeet nie – dis nou die “soet en sout” waarmee Mzansi se mense grootgeword en die lewe om elke hoek en draai gevier het. Watertand-verleidings soos bollas, flapjacks, skons, snowballs, patatkoekies, sweetcorn fritters en vele meer. Samoesas en roti’s kry variasies in geure en kleure om van te droom. (Só sê Tietie: Roti is baie versatile – eet dit met kerrie, masala steak of selfs as ’n poeding. Dis tog te lekker met strawberries, strawberry jam en cream.)

Nou ja, as jy nie so ’n tuiskombuis geken het nie, is jy waarskynlik reeds daaraan voorgestel op Tietie en Nanna se kookprogram, Tietie en Nanna kook op VIA, kanaal 147 op DStv, of in hul stories en kwinkslae op Instagram en TikTok.

Met Tietie en Nanna se onfeilbare resepte, perfek beproef, kan elkeen weer huiskos, soos ons ma’s, oumas en tantes dit gemaak het, in hul eie kombuise opdis.

What is the best way to age well and live longer?

For decades, millions of people have tried to crack the secret of time and how to withstand it. The question affects the way we eat, treatments we invest in, and expensive packages sold by online gurus offering magical solutions. But without understanding the physical and spiritual links between quantum physics, biology and issues plaguing the body like inflammation, stress, and aging, the answer will continue to elude us.

In Quantum Body, international bestselling author Deepak Chopra teams up with world renowned physicist Jack Tuszynski and leading endocrinologist Brian Fertig, MD to reveal the new frontiers in health and aging. Timely and accessible, this book expands the barriers of science and invites you on the path to individual healing and longevity.

Oorlog verswelg die Boererepubliek. Huise word verwoes, landery word verbrand, en vroue en kinders in konsentrasiekampe aangehou.

Pieter Nel lei ’n kommando bittereinders in ’n desperate opstand teen die Britse ryk. Hulle offer alles op vir ’n vrede wat dalk nooit gaan kom nie, vir ’n huis wat hulle dalk nooit weer gaan sien nie.

Intussen moet Katrina Nel baklei om haarself en hul kinders aan die lewe te hou namate die toestande in die konsentrasiekampe al hoe hagliker word. Hier word haar lewe onlosmaaklik vervleg met dié van die ander vroue, die hanskakies wat die vyand help om die kampe te bestuur, en die Engelse offisier wat haar hart wil wen.

Wag daar lewe of liefde anderkant die oorlog?

Operations Management is an undergraduate introductory text at universities and universities of technology on the managerial practices required in the manufacturing of products and provision of services.

Its purpose is to set out the cost-effective management of resources to achieve organizational goals and the focus is on systematic planning, operation, control, and improvement of the processes which produce goods and deliver services. Managing operations is vital to every type of organization, for it is only through effective and efficient utilization of resources that an organization can be successful in the long run.

This new edition has been thoroughly updated to address the implications of the fourth industrial revolution, changes to the global supply chain, the impact of evolving technologies, and the global emphasis on sustainability as per the United Nations’ Sustainability Development Goals. Examples and case studies have also been extensively updated.

Niki Daly's spunky little heroine was first introduced in Jamela's Dress in 1999 and has been a firm favourite ever since; delighting young and old alike. Who can forget Gogo and Mama's little chicken from Yebo, Jamela!, destined for the cooking pot but adopted as Jamela's pet?  A girl like many others, Jamela dreams of  pretty dresses and shoes and is worried and scared when Mama announces they are moving house. Jamela is unforgettable!   

Carli Kirstein is 17 en so toegewyd aan wildbewaring dat sy soms van gevaar vergeet. Met twee veeartse as ouers was dit eintlik onvermydelik, maar haar passie maak haar nie juis deel van die gewilde groep nie.

Die drie ouens in haar lewe maak ook dinge moeiliker. Wouter, toekomstige hoofseun en sterkrieketspeler; Stef, die sjarmante ouer buurseun; en Xander, ’n hardwerkende dromer en doring in haar vlees.

Paaie kruis en die gevaar styg wanneer Carli uitvind dat wildstropers die naburige rehabilitasiesentrum vir leeus en ander groot katte teiken. Carli, haar vriende en haar jonger boetie, Julian, besluit om ’n paar aande te help waghou sonder dat hulle ouers weet. Toe dinge skeefloop is almal in gevaar, en dis Carli se skuld. Is daar vir hulle uitkoms?

An utterly chilling, compulsive story of a murder among teenagers, on the eve of the historic Brexit vote, by a major new voice in British fiction.

Do you know what happened already? Did you know her? Did you see it on the internet? Did you listen to a podcast? Did the hosts make jokes? Did you see the pictures of the body? Did you look for them?

It's been years since the horrifying murder of sixteen-year-old Joan Wilson rocked Crow-on-Sea, and the events of that terrible night are now being published for the first time. That story is Penance, a dizzying feat of masterful storytelling, where Eliza Clark manoeuvres us through accounts from the inhabitants of this small seaside town. Placing us in the capable hands of journalist Alec. Z. Carelli, Clark allows him to construct what he claims is the 'definitive account' of the murder - and what led up to it. Built on hours of interviews with witnesses and family members, painstaking historical research, and most notably, correspondence with the killers themselves, the result is a riveting snapshot of lives rocked by tragedy, and a town left in turmoil.

The only question is: how much of it is true?

The original Zackie Mostert series has thousands of young fans - and now there's also a reading series, perfect for beginner readers. Each book in the series features bright full colour illustrations and simple, easy-to-read text that will make these fun-filled stories accessible to young readers.

Zackie and his class are off to visit the zoo! But Anton the bully is also going on the trip. Will he ruin everyone's day?

Vir hom begin alles met ’n besluit: Om mense te nooi vir ete. En dan kom die groot beplanning: die datum, die gaste, die tema en dekor en laaste – maar seker die belangrikste – die spyskaart.

In Herman se tafel bied Herman Lensing tien unieke spyskaarte, elkeen geskoei op ’n tema waarby al die gange – voorgereg, hoofgereg, nagereg en meer – pas. Die keurige geregte in hierdie boek is saamgestel met kundigheid en styl, maar is deurgaans gebruikersvriendelik en aanloklik. Daar is ou Suid-Afrikaanse bekendes, maar ook Italiaanse pastas en ’n Franse nagereg of twee; disse waarin vars kruie die kollig steel, kuierkos vir lank eet, afshow-geregte om jou gaste te beïndruk en ja, selfs happies vir honde. En dan wys hy jou ook hoe om jou tafel te dek: óf met uitspattighede, óf met dit wat jy reeds in jou huis het. Vir Herman is die etenstafel die kern van die huis en van saamwees – van bande versterk en van vriendskappe smee – en ’n simbool van alles wat mooi en goed is. Met hierdie boek nooi Herman jou uit om fees te vier, om moeite te doen, om die lewe te vier en om groot – dog moeiteloos – te kook.

From internationally bestselling author John Boyne, a challenging and visceral narrative that asks the question: can one cataclysmic moment turn someone into a monster?

On the face of it, Freya lives a gilded existence, dancing solely to her own tune. She has all the trappings of wealth and privilege, a responsible job as a surgeon specialising in skin grafts, a beautiful flat in a sought-after development, and a flash car. But it wasn’t always like this. Hers is a life founded on darkness.

Did what happened to Freya as a child one fateful summer influence the adult she would become – or was she always destined to be that person? Was she born with cruelty in her heart or did something force it into being?

In Fire, John Boyne takes the reader on a chilling, uncomfortable but utterly compelling psychological journey to the epicentre of the human condition, asking the age-old question: nurture – or nature?

At a time of radical shifts in power across the globe, the sixth edition of An Introduction to Political Communication examines the role of the media in the political process. Brian McNair reflects on the role of communication in key events such as the referendum vote for the UK’s withdrawal from the European Union, the rise of nationalist populism in Europe, and the victory of Donald Trump in the 2016 US presidential election. He explores the use of communication as a weapon by Islamic State and other insurgent organisations, and by Putin’s Russia in its dealings with the West, including the hacking of Democratic Party emails in 2016. McNair argues that an expanding globalised public sphere and digital media network have transformed political communication, allowing political actors, from politicians and pressure groups to trade unions and terrorist organisations, to bypass traditional, established media in communicating their messages.

This sixth edition of McNair’s classic text has been comprehensively revised and updated to include:

the 2016 US presidential election and Donald Trump’s rise to power;

the UK’s EU referendum of 2016, the Scottish independence referendum of 2014 and the ‘snap’ UK general election of June 2017;

the growing role in political communication of the internet and social media platforms such as Twitter, Facebook and YouTube, and their destabilising impact on the management of political crises all over the world including the shooting down of Malaysian Airlines MH17 and the disappearance of MH370, the Tianjin disaster in China and the Russian intervention in Ukraine;

Islamic State’s global jihad, and the use of social media as an instrument of terror;

the growing capacity of WikiLeaks and other online sources, such as the International Consortium of Investigative Journalists, to challenge elite control of information.

Table of Contents

List of Illustrations Preface and acknowledgements Preface to sixth edition PART I Politics in the age of mediation 1. Politics in the age of mediation 2. Politics, democracy and the media 3. The effects of political communication 4. The political media 5. The media as political actors PART II Communication politics 6. Party political communication I: Advertising 7. Party political communication II: Political public relations 8. Pressure-group politics and the oxygen of publicity 9. Political communication in a globalised world 10. Conclusion: mediated politics and the democratic process Notes Bibliography Index