This fourth edition of Strategic Marketing has been revised and updated to include the latest trends and examples in business. This edition provides a concise and thorough look at the strategic business issues todays managers must cope with.

The focus is on how organisations need to adapt and cope with the demands from the global and local business environment, and in the process better understand their responsibilities their own organisations needs and their own products and other offerings.

Over the years and with all the new developments in the world and technological advances, the four key questions all organisations must answer still remain as follows:

• Where are we now?
• Where do we want to be?
• How will we get there?
• Did we get there?

These questions sound easy and straight forward but it is not as simple as it sounds. It requires a thorough understanding of the organisation and all the elements in the business environment that can and will impact on the business. This edition addresses these questions in an easy to understand and practical manner and covers a range of topics including an analysis of the external business environment, a detailed analysis of customers and competitors, market analysis, analysing the internal environment. There after the focus moves to marketing strategy and metrics which is applicable to organisations and the importance thereof, and added to this is the management of customer experiences and market strategies, and a global view of strategic marketing from the organisation’s perspective.

Discover the principles and practices behind analytical chemistry as you study its applications in medicine, industry and the sciences with FUNDAMENTALS OF ANALYTICAL CHEMISTRY, 10th Edition.

This award-winning author team presents the latest developments in analytical chemistry today using a reader-friendly yet systematic and thorough approach. Each chapter begins with a compelling story and stunning visuals. Dynamic photos from renowned chemistry photographer Charlie Winters capture attention while reinforcing key principles.

New features highlight chemistry-related careers. You also learn how to use Excel 2019 as a problem-solving tool in analytical chemistry with new exercises, examples and a no-cost supplement by the text authors. OWLv2 online homework tool is also available to help you master the principles of analytical chemistry today.

The Great Marula Menu  is a delicious collaboration between Amarula and passionate home cooks from across South Africa. A curation of the best Amarula-inspired recipes shared by devoted Amarula fans, the book is a true reflection of community and a shared love of great flavours. With contributions from renowned culinary figures The Lazy Makoti and J’Something, who bring their unique talents to the table, The Great Marula Menu promises a cultural journey through diverse South African home cooking.
 
From tasty lunches to moreish mains, scrumptious desserts and inspired cocktails, each recipe contains either a splash or a generous pour of this world-famous liqueur. But more than this, the book is a tribute to the land where the marula trees grow. Gathered within these pages, you’ll find a representation of this nation’s vibrant imagination – all brought together in the spirit of generosity. It’s a delightful blend of Amarula’s spirit, culinary expertise and the warmth of home cooking, inviting everyone to savour the rich tapestry of South Africa’s food culture.

Hierdie elfde, omvattend herbewerkte uitgawe bied (naas bestaande hoofstukke oor wisselvorme, getalle ens.) twee nuwe hoofstukke wat onderskeidelik leestekens en trappe van vergelyking bereel. Bestaande reels is aangepas en word eenvoudiger verduidelik. Nuwe lyste bied duidelike leiding oor plekname in die Ooste, landname met hul geldeenhede en ISO-kodes, en elemente in die periodieke tabel. Skryfhulp oor transliterasie, Omgangsafrikaans en die SI-stelsel maak die uitgawe ’n volledige hulpbron.

Detective Ruben Ellis wants to die. The only reason he hasn’t killed himself is because he first needs to hunt down the man who kidnapped and murdered his daughter.

Meanwhile, another victim is being held captive in a twisted underground dystopia. But does Ruben have enough will left to find her in time? Can his partner, Zander, and his brilliant therapist, Melissa, help him unravel a mystery as dark and unseen as the gold mines that run deep beneath the streets of Johannesburg? And will they discover the mind-bending truth about Thing – the deeply troubled figure in the basement?

Now You Suffer is a chilling and wholly unforgettable thriller – the first in bestselling author Gareth Crocker’s riveting new Ruben Ellis series.

Did you know that AI helped to win the 2023 Rugby World Cup for South Africa? That Africa led the way in small language models? That AI has been supporting farmers in Kenya for the last decade? After reading, you will understand the present and future of AI, and The Hitchhiker’s Guide to AI: The African Edge particularly the distinct advantages presented by and for AI on the African ccontinent.

The book draws on the author’s many years of direct access to global and regional leaders in using AI, from Africa to the Middle East to North America to Europe and Asia, and it provides unique perspectives on generative AI, as well as practical advice for using it.

The Hitchhiker’s Guide to AI is useful for consumers, academics, professionals and anyone in business who wants to get up to speed quickly and practically. It also entertains and inspires anyone who is curious about AI or already engaged in its possibilities.

What can business learn from the use of AI in sports? How can educators embrace AI as a tool rather than a threat? When will AI truly transform health, travel, agriculture, entertainment, shopping and personal services? This book has the answers.

Who, me? Princess?

Izumi Tanaka has lived an uneventful seventeen years in her small, mostly white, northern California town, keenly aware of all the ways in which her family is different from most of her classmates’. But then Izumi discovers a clue to her previously unknown father’s identity . . . and he’s none other than the Crown Prince of Japan. Which means outspoken, irreverent, can-burp-the-alphabet Izzy is literally a princess.

Soon she’s traveling overseas to meet the father she never knew and discover the country she's only dreamed of. But being a princess isn’t all ball gowns and tiaras. There are conniving cousins, a hungry press, a scowling but handsome bodyguard who just might be her soulmate, and thousands of years of tradition and customs to learn practically overnight. Izzy soon finds herself caught between worlds, and between versions of herself―back home, she was never “American” enough, and in Japan, she must prove she’s "Japanese" enough. Will Izumi crumble under the weight of the crown, or will she live out her fairytale, happily ever after?

ust after dusk on Good Friday, 6 April 2012, the peace and quiet permeating the small Northern Cape town of Griekwastad was disrupted when a young teenage boy sped into town in his father’s Isuzu bakkie and screeched to a halt in front of the town’s nearly deserted police station. It was shortly before 19h00 when Don Steenkamp jumped out of the vehicle and ran into the station’s charge office, covered in blood, to announce that his parents and sister had been brutally shot and killed on the family farm, Naauwhoek.

Although the killings were initially thought to be just another farm attack, months later Don was arrested for the murders, setting in motion a chain of events that would grip South Africa and divide the people of Griekwastad.

Based on interviews with all the role-players, including the investigating offi cers on the case, the forensic and ballistic experts, and family and friends of the deceased, and concluding with the verdict and the sentencing, this is the riveting account of what really happened on Naauwhoek farm on that fateful day, as told by the reporter who followed the case from day one…

Are you looking to raise your leadership game and have a deeper and more sustainable impact on your team, your organization, and your career? Are you interested in learning time-tested principles that help you engage more fully with team members, improve individual and team performance, and are aligned with your values? If so, leading with empathy may be the perfect leadership style for you.

Empathetic Leadership is written "from the heart" for business, government, academic, and non-profit leaders who wish to enhance performance, productivity, and employee engagement in their organizations and lead with kindness, courage, and confidence while promoting the greatest collective benefit. Offering 47 practical lessons from the author's career as a Human Resources leader, adviser, confidante, and coach, it provides clear ideas in an easy-to-digest format and a down-to-earth, relatable style.

Topics cover key areas of leadership, including:

• Building A Team
• Managing Your Team
• Developing Your Culture
• Leading by Example
• Coaching & Mentoring
• Managing Your Career

Focus on these practical tips to bring out the best in your team and see your leadership skills and impact grow!

In November 1993, ANC activist and development worker Clare Stewart’s body was found in a shallow ditch in rural KwaZulu-Natal as the province sat on the brink of civil war. Amid the ensuing chaos and euphoria of South Africa’s ‘new dawn’, the details of Clare's killing would stay hidden beneath the surface.

This gripping, moving account of Clare’s life and the mystery surrounding her death touches on the fragility of memory, family loss, apartheid’s evils, and the fault lines in our democracy.

Public administration comprises two integrated components, namely the political process in terms of which government policy is formulated, and a management process in terms of how this policy must be implemented. The introduction of strategic and performance management systems and procedures in the public sector has become international standard practice, often resulting in a comprehensive redesign of the traditionally bureaucratic legislative framework - strategic management links the government organisation to the community, thus incorporating the actual needs of the community in government's planning, while performance management gears the organisation towards service delivery. Strategic and performance management in the public sector provides an integrated management model for 21st century government organisations. This title is a step-by-step presentation of the strategic and performance management process, starting with government policies and culminating in a comprehensive performance management system. It contains practical examples, activities, relevant legislation boxes and supplementary material for further understanding.

Vendettas, liggeraakte, trotse stamme en rebelle wat die Romeine in die maquis ontduik – dit is 50 v.C. in Korsika. Asterix en Obelix help hoofman Verinniwereldkitikitikitix om praetor Opsysenuvius se planne te fnuik en om teen Julius Caesar se leër op te staan. Want die Korsikane hou vol dat hulle net ’n Korsikaan as keiser sal aanvaar …

Asterix in Korsika is die 20ste boek in die gewilde Asterix-reeks.

Loss and life are the themes that weave through this tale of three generations of Muslim women living in suburban South Africa, originally published in 2011.

Khadeejah is a hard-working and stubborn first-generation Indian woman who longs for her beloved homeland and often questions what she is doing on the tip of Africa. At 37, her daughter Summaya is struggling to reconcile her South African and Indian identities, while Summaya’s own daughter, eleven-year-old Aneesa, is a girl who has some difficult questions of her own. Is her mother lying to her about her father’s death? Why won’t she tell her what really happened? Gradually, the past merges with the present as the novel meanders through their lives, uncovering the secrets people keep, the words they swallow, and the emotions they elect to mute.

For this family, faintly detectable through the sharp spicy aromas that find their way out of Khadeejah’s kitchen, the scent of tragedy is always threatening. Eventually, it will bring this family together. If not, it will tear them apart.

Actor and musician Ian Roberts is something of a South African icon, renowned for his roles as the rugged Boer fighter Sloet Steenkamp in the TV series Arende and as Boet in the immortal and immensely popular Castrol advertisements. In Free Spirit he looks back on his long and illustrious career in which he became known for having a flair for languages and acting from the gut.

As a boy, young Ian ran wild on his family’s citrus farm in the Eastern Cape, preferring the company of the local farm boys (and Kees the baboon). It was here that he first learnt the art of communicating with an audience through song and story.

A master storyteller with a wicked sense of humour, Ian offers a highly entertaining glimpse of how actors make the magic happen, whether on a theatre stage or before the TV cameras. Drawing on a career that runs from Long Street to Los Angeles, and from Shakespeare to Tsotsi, Ian provides a masterclass on the art of acting, making his life story a vital guide to aspiring actors.

His no-nonsense and fearless approach to life means he has never hesitated to tackle challenging roles and to do things in his own, unconventional way. Today, as frontman for Die Radio Kalahari Orkes, he continues to follow his heart.

Patrick Watson is currently South Africa’s most innovative and versatile landscape architect. Known for designing extensive mega-sites, such as Sun City and an entire Indian Ocean Island, he is also the creator of exquisite small gardens in private homes and quiet spaces for reflection, such as the Apartheid Museum and the Garden of Hope at St George’s Anglican Church in Parktown, Johannesburg.

In all he does, he combines artistic intuition with extensive botanical knowledge and a deep concern for the conservation and restoration of nature. His projects are creative, fresh with inspiration, and often bold, and he uses plants, colours, landforms and space to create visual and emotional experiences.

Covering 23 gardens and landscapes, and richly supported by sensitive photography and some specially commissioned artworks, the book is a beautiful record of a remarkable local talent, a visionary whose art is informed by nature. It recognises and celebrates the combination of knowledge, skill and instinct that make up the man, and the radical influence he has had on his profession.

“There will be a black Springbok over my dead body.” — Dr Danie Craven, President of the South African Rugby Board, 1969

Just a year after the controversial D’Oliveira affair, the organised disruption of the all-white 1969/70 South African rugby and cricket tours to Britain represented a significant challenge to apartheid politics. Led by future cabinet minister Peter Hain, the ‘Stop the Seventy Tour’ campaign brought about the cancellation of both tours, presaging white South Africa’s expulsion from the Olympics and the end of apartheid sport altogether.

With his brand of attention-grabbing, direct action sports protest, the 19-year-old Hain emerged as a hero to some and enemy to others. Now, reflecting on these experiences with fifty years of hindsight, Lord Hain, together with South Africa’s foremost sports historian and fellow anti-apartheid activist André Odendaal, shows how decades of relentless international and domestic campaigning for equality led to a Springbok team captained by black athlete Siya Kolisi winning the 2019 Rugby World Cup.

Interspersing a wide range of examples with personal testimony, Pitch Battles explores the themes of sport, globalisation and resistance from the deep past to the present day. Published in the same year as the Stop The Tour documentary from acclaimed director Louis Myles, this compelling story of sacrifice, struggle and triumph reveals how sport should never be divorced from politics or society’s values.

A true crime classic about Daisy de Melker in ragtime Joburg – a city of murder, mayhem and gold.

Ted Botha takes the reader into the underbelly of Johannesburg in the 1920s and 1930s as he traces the fascinating story of the mysterious Daisy de Melker, who was hanged for poisoning her son. Many also believed she poisoned two husbands for their life insurance money.

In the shadow of ever-growing mine dumps, she went about her business quietly and unnoticed – the most unlikely of killers. Even though people close to her kept dying, no one suspected a thing for twenty years. When someone finally spoke up, it led to one of South Africa’s most sensational trials.

De Melker’s story unfolds in tandem with those of colourful Johannesburg characters of the same period such as the Foster Gang, Herman Charles Bosman, the dashing conman Baron von Veltheim and a Bonny-and-Clyde-style couple, Dicky Mallalieu and Gwen Tolputt. Some cross paths with each other and also those of famous writers of era such as Sir Arthur Conan Doyle and Sarah Gertrude Millin.

FAMILY COMES FIRST. NO MATTER THE COST.

Brothers Carl and Roy Opgard have succeeded in life. Or at least they’ve had as much success as is possible in a small town like Os, where they've killed their way to the top. Carl manages the swanky spa hotel, while Roy has made ambitious plans for an amusement park.

Life’s good at the top. But the local sheriff is looking to bring them down.

Sheriff Kurt Olsen believes he has new evidence that will prove the brothers’ involvement in several past murders – but Carl and Roy are used to covering their tracks, and they're not afraid to get their hands dirty.

The body count in Os is about to get even higher.

Blood Ties is an explosive suspense novel about family, loyalty, and the lengths someone is willing to go to for both, from crime writing's king of the cliffhanger.

The ninth edition of Marketing Concepts and Strategies has been fully updated to reflect the latest marketing themes, together with the authors' real-life practitioner expertise.

The marketing world has gone digital as consumers rely on social media; new operational regulations abound on data compliance and privacy. Marketing has become more aligned to ethical, responsible and sustainability issues; the discipline has become more critical and reflective, and the pandemic has changed business strategies worldwide.